The staff that work at this hotel are so fun, kind, and caring. They made our stay so enjoyable. The entertainment staff are an absolute hoot!! The games in the daytime& the shows at night were so much fun. The food was excellent! The beach is absolutely stunning, the snorkeling is fabulous! Such a great place to spend a week!
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Riu Negril: Less than satisfactory stay at the Rui Negril
The resort, the grounds and the beach in general was beautiful. The rooms we had were less than ideal. We were told we would have rooms side by side and they confirmed this at check in but in fact the rooms we were given were not side by side. They were two rooms apart which was challenging as we were back and forth between rooms a lot with a 4 year old and not being right beside each other was challenging.
The rooms were quite musty smelling. The keys stopped working at least twice a day and[... read more] we had to go to reception each time to get them reprogrammed. At one point they had to call maintenance because even the reprogrammed key would not work. They had to reprogram the actual locks on both room doors.
Regarding housekeeping, even though we put the sign out to make up the room, we had to call for towels and blankets that had not been replaced.
On the beach we had a little girl come ask if she could play with my grandson. Assuming she was a guest at the resort we said sure. Within a few minutes we asked where her mom was and it turns out her mom was one of the vendors who walked along the beach. The mom actually took off and left the little girl with us and we had to go to reception to tell a manager there was a little 8 year old girl left alone on the beach. The little girl told us her mom had been banned from selling on the beach in the past, so I wonder if the resort needs to do a bit more monitoring of vendors on the beach at the resort.
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Stef -
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Ocean Coral Spring: Amazing Resort!
My husband and I were just at Ocean Coral Spring for a week! It was the best vacation! The resort is absolutely beautiful! We didn't have a bad meal all week, food was amazing and so many options!! Before we left we were already planning to go back next year and bring the kids! Everything is within a close distance, lots of entertainment and stunning location & property!! Highly recommended!
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Azul Beach Resort Negril: Great beach but not five star hotel
The beach is wonderful we had booked a swim up suite in the adults only section. There isn’t enough sun loungers at the beach. You have to get up at 4am to reserve one. There’s also lack of towels the resort. the workers work hard and are friendly but everywhere you go you’re always missing a little bit something maybe there’s not beer because the machine froze, no more mint for drinks. The food was good but the dining experience was similar to the bar. You might order a meal and then they’ll te[... read more]ll you. Oh yeah, there was no coleslaw. They didn’t give you an extra option. You just are missing it.
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Hyatt Zilara Rose Hall: Hyatt Zilara Rose Hall Montego Bay
My husband and I just got back from this amazing resort in Montego Bay and what a wonderful place. A true 5 star with a private beach, many options for dining and the pools and gardens are gorgeous. From the moment we arrived, the staff went above and beyond to make our stay special. We will definitely go back
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Robert64 -
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Rooms on the Beach Negril: Fantastic Time!!!
My wife and myself,vacationed here from March10th to the 17th.The resort is directly on the most beautiful beach,water is calm,sunsets absolutely breathtaking.The resort features a continental breakfast,with a fruitbowl,hardboiled egg,toast or bagel pluscoffeee,tea and or juice,this was very filling and fresh.You could also order fresh cooked breakfast,such as bacon and eggs.You have the option to order dinner such as hamburgers and hotdogs as well as tradional Jamaican dishes,Miss Kimmy was the[... read more] best.The room we had was on the second floor of building 5,it had a vaulted ceilings and the shower had plenty of hotwater and Miss Tenesha kept the room sparkling clean.This is not an all inclusive resort but if you are looking for a lowkey real Jamaican vacation this is definitely the ideal spot!!!
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Iberostar Waves Rose Hall Beach: Will be back!
We have been to Iberostar Rose Hall twice. First time at the Suites (approx. 7 years ago). Second time at the Beach (last week). I would recommend both without hesitation. This review is about Rose Hall Beach which honestly I didn't think was that different from the Suites. The Suites have a Starbucks-esque cafe but otherwise, there is not much difference.
Highlights include the following:
- The gym is big, clean and well-appointed with many different cardio machines (tread, spin, step, elipt[... read more]ical), free weights and universal weight training equipment. It could, however, use more A/C throughout the gym
- Wifi throughout the resort is strong.
- The food at all restaurants was great. Great meals every single time. Even the buffet is delicious with many fresh and healthy options.
- With just a few exceptions, all staff (restaurant, bar, gym, cleaning) were very friendly and attentive.
- The lobby bar was the best for a pre-dinner drink and to play pool
- The pool bar was not nearly as good as they were constantly busy (March Break). The waitresses on the beach were a godsend to avoid the lines.
- The entertainment was well...entertaining! We didn't expect much but enjoyed the shows each night.
- The room was nice with a great deck overlooking the water which was great for a post day, pre-dinner reset. The bathroom could have used a few repairs but it didn't bother us much.
- The beach is nice with approx 1km (there and back) for walking.
- There are many vendors in kayaks on the water but they do not come on the beach and are never aggressive or rude. I did not feel unsafe at any time in Jamaica.
- The spa provided nice services. My daughter and I both enjoyed our facials and massages.
- The shuttle to the resort was no problem - very quick. The shuttle back was very long as we had delays at the other resorts. Next time, I will just pay the $40USD to get my own taxi back to the airport. (This is more of Sunwing problem than an Iberostar problem).
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Ocean Eden Bay: Fantastic vacation
The resort was very nice overall. The room was beautiful and clean. The pool was nice and big with lots of lounge chairs available. The beach was small but beautiful. You had to get up very early to get a good spot. The restaurants were good if they were open. Unfortunately we didn't get to dine at the Italian because without notice they decided it was reservation only. When you tried to book...it was booked up. Entertainment was fantastic and the service was great. Jason W at the lobby bar was [... read more]pleasant and will make your cocktail extra special. A big thank you to Alicea from the Marlin restaurant bar for all her service on the beach. Everyone works very hard to make you happy. Mike's coffee shop is a must...great coffee and desserts.
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Staci1973 -
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Grand Decameron Cornwall Beach: Will Definitely Be Going Back
I was worried because I read a lot of bad reviews on this hotel, but after 9 days at this lovely resort, I will go back. It’s a smaller resort but easy to find everything and easily accessible. I didn’t like the dinner reservation process as you stand in line and hope that there are enough spots available but the buffet was very good and we ate there a lot. Our room was clean and comfortable. The beach is incredible and has amazing snorkelling. Great value for what you pay.
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Marcat2012 -
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Bahia Principe Explore Jamaica: Exceeded my Expectations
After our disastrous vacation last March Break (not booked through Trip Central), this vacation exceeded our expectations. I’ve stayed at Bahia Principes elsewhere but this particular resort was exceptional. All staff are friendly, approachable, and can clearly communicate with all guests. The sense my husband and I got was they truly care about customer service and make you feel very important. The entire resort was beyond clean….you could eat off the floors. Food staff (particularly in the buf[... read more]fet) exercised good food handling protocols. The guest service staff took their time in ensuring all our devices were connected to their wifi and just as much time with us booking our a la cartes. This is definitely a repeat vacation for us!
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AmyK -
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Riu Ocho Rios: The kids club is outstanding!
If you have children under the age of 10, you will want to come here for the kids club. My 2 girls aged 7&9, asked each day to go to Riuland(the kids club). You know it's great when they choose that over the beach!
The staff were all very friendly and service was good.
We had hoped the food would be better. There seemed to be a lack of sugar in their baked goods as if sugar was a hard thing to come by in the country? Also, traditional dishes like oxtail had no flavour. I've had better oxta[... read more]il in Ontario. Spices also seemed to be in short supply. There was plenty of food choice but the depth of flavour was lacking.
Our room was the family room and it was outstanding! So clean and spacious.
The beach was also very nice. It was long and the ocean had some seaweed parts but also clear areas. Swimming was great. The pools were great, except my 7 year old couldn't touch the bottom of any of them. A pool with a shallow end would have been helpful. The kid area has a pool with slides in 1 foot of water depth which was too shallow for the 7 year old.
My 9 yearwas excited for the big water slides but was told she couldn't have goggles and there were no tubes to go down on, so she didn't like the feeling of just her body going full force into a very deep pool. My 7 year old wasn't tall enough for the slides by an inch, so check ahead of time to see if your child is the right height. I think it was 4 feet tall, but not sure.
Also, the big slide with the swirl wasn't working.
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Bahia Principe Escape Runaway Bay: Great Resort Overall
Beautiful resort, grounds well maintained, very large and spread out. The beach areas are smaller compared to most resorts however they are still beautiful. Delicious food at the restaurants and buffets, each with plenty of variety for all diets. Butler service on the adults beach was awesome. The staff were all very friendly too. Spacious rooms, strong wifi.
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Royalton Blue Waters: March break trip
Ocean view and food were best part of this resort. Our teenage boys loved the water slides. Food was delicious at all restaurants and buffet. Hotel rooms were really nice but are designed for couples, not families. No separate bathroom, all one space with a curtain to separate sleeping area from shower and toilet. Big bathtub right in middle of room which is not ideal. Some parts of resort run down. (Lots of umbrella stands without umbrellas, lounge chairs without cushions and the ones with cush[... read more]ions were old and stained, stairs on bridge over lazy River were falling apart etc). No one serving drinks around the pool with the lazy River and on the beach, we were only asked once if we wanted a drink.
Staff were very friendly for the most
part. Nightly entertainment was really good. Website advertises paddleboards, kayaks and snorkelling. This does not exist at the resort. This was VERY disappointing and misleading.
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Ricardo -
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Ocean Coral Spring: Met all the expectations
I went in to this trip looking for a kids centred hotel and resort and Shannon at west jet really
Delivered. This place did not disappoint. From the water park, to the lazy river, the bowling alley, movie theatre , video games and more.
Food was great and staff were amazing. My 6 year old absolutely loved it.
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Chris -
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Ocean Coral Spring: Resort was fantastic!
Amazing resort, perfect for families…so much to do with water park, lazy river, massive pool and beautiful beach. Food was amazing and no major complaints at all. Would recommend to anyone looking to go to Jamaica on vacation.
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Puddytat62 -
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Azul Beach Resort Negril: Best to look elsewhere
This is rated at 5 stars but in no way is it even close to that. Maybe a 3 star or slightly higher. The resort is located very close to a busy and noisy road. Tiny entrance way and you can hear the traffic from most rooms especially those near the closest rooms to the road. So if you have a swim up room and are hanging by the room its hard to have a conversation with your direct neighbours since the traffic can drown out conversations. If you are by the beach you can still hear a bit but th[... read more]e beach has other traffic issues. Normally the water is crystal clear and the swimming area has buoys to denote the swimming area but there are many boats promoting glass bottom tours, parasail or tubes just outside the swimming area and those boats tend to stir up alot of weeds that end up clouding the water. That pretty much happens every day! In the morning the water is clear but by 1pm it can get cloudy with the boats stirring up silt etc.
The water is shallow generally and as such can get quite warm by mid afternoon. So you can swim in the ocean all day if you can deal with the boats going back and forth.
The rooms in my complex area, building 1, were very tiny with no places for you to put your clothes so you basically live out of your suitcase on benches. I asked the front desk if they had any furniture they could put in the room. Sorry no they said. Turns out the rooms in building 8 and 9 are bigger and have furniture. Our neighbours had to switch rooms to building 8 and of course the resort dinged them for extra money per night just to get a good room.
We arrived late in the afternoon and since we were tired we took the room we were given. In the morning we noticed very low water pressure on the hot water shower head. We chalked it up to bigger demand in the morning but it turns out it was just poor maintenance. The next full day we politely asked if they could look at the shower right around breakfast time. We checked in at noon. Nothing according to the front desk. We ran into two people who were supposed to be our concierge and told them about the water pressure issue. Then we checked again at 3 pm. Still the same. Since there is no West Jet rep on site I resorted to contacting our Nexus Rep (excursions and transfers) via WhatsApp and then things got started. Around 4:30 two guys showed up with tools but one guy had to go back to get some plumbing tools. He came back with a replacement USED valve/mixer and tried to install but didn't have any thread tape. He got it to work but it was leaky. He left since it was the end of his shift and the other guy came back and had to remove the valve and then put on the tape and re install the new used valve. Laughable. He got it to work sort of but still leaking. SO we had to take a shower and go to dinner and left him there to continue the repair. Not even an offer to move rooms... no offer to upgrade. Nothing. So by 8 pm we got back to the room and he was just finishing up but had some how damaged the ceiling drywall which meant the next day they had to have more staff come with drywall to repair the ceiling. It was like a parade of people in and out of the room the next day.
My feeling is that they should do all their maintenance before the customer shows up not while the customer is there!!. As I mentioned to the Nexus rep some days later, no one comes to a place for vacation and wants to have to complain about maintenance every single day! Just maintain your property. Having said that there were many many maintenance issue. The bathroom vanity had a marble top with mirror edging. In our case the mirrors were all broken. As well they have many non wood deck planking around the pools and walking path and alot of those were cracked and had big gaps in the planking. Very poor maintenance. Some of the restaurant equipment stopped working ( pasta/egg station) .
Of course in Jamaica the beaches are public so you constantly have sales guys on the beach selling excursions, jewellery, hats, artwork etc. Every single day and all day long. Even into the evening.
Fortunately there's alot of beach chairs and sun beds but you need to get up at the crack of dawn to save a spot otherwise you are out of luck. People saved these for hours even if they were not sitting there.
Staff is fine and food is adequate. I particularly felt the Italian restaurant was decent and consistent. Our rep at the hotel was not there at 10am the first day so I was not aware of the need to book the restaurants on the Azul app. I managed to book two a la cartes but then everything was booked solid. Not enough capacity. A number of people left the resort and went to outside restaurants and they seemed pleased with the quality and price.
The main buffet is fine but again in some cases they run out of things like fries and they needed to crack out a big pot and make some fries in the pot.
One thing I particularly hated was the promotion of the hotel to become a "Prestige member" which entitles you to discount rates and higher end rooms in the prestige building . They make you sit through a 90 minute plus presentation showing you various properties worldwide on a secure website showing pricing for a week for members. When it comes to the bottom line for members (various tiers) the guy pulls out a pad of paper and scribbles out the entry level 5 year membership for $7,000 USD or a 10 year membership for $21,000. Just scribbled on a piece of lined paper. The top tier was $250,000 for 20 years. Sounded like a ponzy scheme to me. In return for your patience they give you a $100 prestige dollar certificate.
No real pressure but seemed pretty hinky to me.
If you are looking for a 5 star place across the board then this is not the place. If you have prestige membership then maybe its 5 star but the rooms are pretty spotty and if you want something better then they are going to ding you big time per night. EVEN IF THERE ARE ISSUES WITH YOUR ROOM.
Plenty of good resorts on this long beach and some that are legit 5 star places. The proximity to the beach makes this place acceptable otherwise its a hard pass.
We would go back to Jamaica but not this resort.
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Rose -
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Grand Decameron Montego Beach: At least the AC is working and the view is spectacular!
I'm not a fan of leaving reviews, but future visitors to the country need to know. The only two things great about this hotel is the AC works wonderfully, and the view of the blue waters and sunset is spectacular.
My husband and I stayed in this hotel for a week. Wowed by the beautiful clean ocean, and the sunset views, I looked beyond the wreck of what should've been our walk-out-to-the-beach-from-the-room accommodation. The typhoon that hit the island a week before we arrived wasn't the res[... read more]ort's fault, so I'm not going to stress on that.
But surely, typhoon-hit or not, they can wash the silverware/cutlery, glass, and plates, right? NOPE. So, future guests, bring your own spoon, fork, knife, glass, else you will be wearing the lipstick of the lady who used the wares before you did. By day 3, I learned that they have disposable paper cups just by the bar for tea and coffee. I grab 2 of these for our juice in the morning, and for dinner, we always get alcoholic drinks because they put straws in those. (Come to think of it, I don't know if they recycle straws too!)
Food was sub-par. I didn't want to tell my husband, but I noticed that if there was steamed vegetable for supper, there'd be vegetable quiche for breakfast the following morning. Food repurposing. So, are we eating fresh food?
The beach, oh, the beach situation! The early bird gets the worm. Get up before 6, head to the beach OF THE NEIGHBORING HOTEL (nope, we didn't have a beach!) and reserve a beach chair by draping a towel on it. EVERYDAY! A chore while on vacation, yeah, sign me up!
Merely hours before arriving, my husband noticed that they didn't give us a key to the safe, this after he talked to front desk that we needed a safe. He called and was rudely asked "Well, did you ask for a key?" Erm, wouldn't that be a given? He tells you he needs a safe, that means you should give him a key, otherwise, it's not a very safe safe then, is it? Duh!
Oh, and Royal Decameron Montego Beach, please don't call your hotel an all inclusive resort if you run out of ice-cream or if your guests end up buying beer (beer!) outside of your premises because your capacity is only 1 tiny can per 20 guests! These people paid for all inclusive (including beer!). And towels in the rooms, which you seem to run out of as well.
Mind you, not everything was below 1 star. Some of the staff are friendly, and their evening performances are entertaining. Unfortunately, these weren't enough to entice us to recommend this resort to anyone.
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Bahia Principe Explore Jamaica: Nice resort, great staff
We were at the BP Grand Jamaica for 14 days at the end of February in building 21 with an Oceanview room on the 5th floor. We were celebrating our 50th anniversary and they put a banner on our door, gave us a bottle of champagne and chocolates.The room was great, with a king bed and excellent housekeeping. All the staff that we encountered were friendly and helpful. The wait staff at the à la carte restaurants were knowledgeable and professional.
A shout out to Zenroy at Don Pablo and Andrew at[... read more] Picasso.- great service.
The poolside entertainment was amazing - loved the foam parties, aqua fit, games and challenges - shout out to Dericia for his energetic dance moves.
The Orquidea buffet restaurant was disappointing, dark and very noisy like a cafeteria - we always took our food to the deck area for some solitude. We ate at the lovely Round Island for breakfast and lunch: unfortunately it was not open for dinner - however it is open from 11:00pm to 5:00am for late night party goers.
The Bob Marley show was good but should have had more of his hits.
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Rhenada -
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Fun Holiday Beach Resort: wonderful place
staff was very friendly and helpful and the beach is right there..negril has the best beach in jamaica and there are so many reggae bands right there .. the hotel has a wonderful fire show ..a must see
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SunBum -
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Grand Palladium Jamaica: Could do better
Thus resort in my opinion only should be graded at 2.5 stars.
The customer service was ok but definitely not good! The service on the beach was fine but not good enough for a resort graded at 5 stars. The food was good but should've been better considering it's given 5 stars. There's no nightlife. The casino is 1cent machines only with a run down look & feel. The golf carts to drive guests around are never to be found. Room service is useless. I would definitely not recommend this resort when y[... read more]ou can get a better bargain elsewhere in Jamaica.