Hotel Villa Cuba: Great resort

Resort was great, was very big and had a good variety of food over all had a great time and would definently recommend this resort,it was close to markets and right on the beach, staff were very helpful and friendly

Hotel Villa Cuba: Be Live, Varadero - good experience

I was happy with the Be Live Resort. The villa rooms were not a spacious as I would have expected (but saw the villa room of another guest and it was very good on space). I was alone in a two bed room and that was OK but for two or more people tit would have been cramped. All the other resort amenities (pools, food, bars, beach, activities) were great. Would stay there again.

Hotel Villa Cuba: A very nice resort, very clean.

The resort is very clean and well looked after, some parts needing repair. Bathroom fixtures needing replacement in our room. Resturant's were very good, food was fresh and varied. All staff very friendly and helpful.

Starfish Cayo Guillermo: Friendly and cozy resort

We had a great stay at Sercotel. The staff were very friendly and helpful. Always ready to cater to our every need. It is a smaller resort but there was always plenty of food and the atmosphere was more welcoming than overwhelming. The grounds were kept clean and beautiful. It was truly a paradise get a way. We will definitely go back.

Club Karey: No manager since October 2016

This resort is dated and run down. The staff that used to clean the ocean facing windows has been cut, so if you want to enjoy the view, you will have to clean them yourself. There has been a lot of erosion in the last three months and there isn't anything being done to prevent it. The staff in the buffet were very friendly and helpful. The Punta Blanca section of Club Karey is a 10min. Walk from the lobby.

Club Karey: bad resort

not good we were very disappointed in the condition of the whole resort.it was not clean. we had no television and no phone.some days we had no hydro.the beach was gone we would not consider this resort again or recommed it to anyone.

Club Kawama: Friendly resort

Kawama is a wonderful place to stay if you want a comfortable, enjoyable, and sunny Cuban experience. Although kawama leaves something to be desired at times it is great value for your money. Our family has enjoyed years of memories and have built a great relationship with the staff which is easy considering the friendly environment they provide. The grounds are constantly maintained the pools are clean and inviting and the beach is fantastic. There are many options as far as food goes and good  [... read more]affordable restaurants nearby. Never had a bad experience with our rooms but they are hit or miss. Overall a good time.

Club Kawama: We have been to this hotel over 40 times so we must enjoy it

there are improvements every visit,lighting to all walkways, improved coffee bars, top shelf drinks available,wifi- internet on select areas, better entertainment at night, menu improved, more staff on site etc

Roc Barlovento: Nice Resort but needs alot of upgrades

The hotel was probably beautiful when it was new.Your accommodations were nothing fancy, just adequate. This was our 6th time to Cuba and one of the friendliest resorts we have been to. The animation staff were fun and interacted with all the people in the resort. They put on some great shows every night. The three pools looked clean although we preferred to swim in the ocean everyday. You had to be there early to get seats for the day. There were a lot of broken chairs and I felt bad for some [... read more] of the ppl who did not get chairs. The buffet had lots of great choices for meals. The buffet was always set up nicely and clean. They did not seem to want you to drink too much wine as your glass was only half filled at all times. The resort is right in town so you could walk around for the day if you wanted. We went to Havana for the day and had lunch in a really nice restaurant. The city still looks the same, needs a lot of building repairs. I think they only show you what they want you to see. Really poor people but look happy and friendly. We had a great holiday. We knew what to expect in Cuba.The weather and the beaches are just beautiful.

Roc Barlovento: Good resort

The Roc Barlevento was certainly better than I was expecting based on photos, but it still needs a lot of work! The one pools liner was ripped and uneven where as the other pools were tile and in excellent condition. The staff was great for the most part and most of them spoke English well enough. The worst part for me was the food, it was tasteless or if you found something you liked and went for it the next day it could change different. My room was mediocre could have been better and the wate [... read more]r pressure was crazy!!!! It would be so strong at times I would have to hide in the corner to try and not get pelted! But I know I had one of the lower end rooms and my friend who was staying in a different room at other side of the resort had a beautiful room!! The beach was beautiful no negative comments!

Roc Barlovento: Will definitely return!

Stayed Jan 9 to 20th, enjoyed the resort, staff and entertainment. Great location, walking distance to several markets. The buffet was pretty much the same every day but always found enough to eat. The sushi restaurant was my favorite a-la carte, with Fusion second and the Mexican was just ok.

Club Karey: Excelent vocation

1043/5000 Two weeks I had a great vocation in Club Karey, Accommodation, food, service, staff all was excellent .U restaurant was never crowded and the service was excellent. My only frustrating the transfer from airport to hotel and from the hotel to the airport.

Club Karey: Missing Cuba

I really appreciated all of Our trip central agent Katerina Mikhailiuk time. Her extension 7219. Above and beyond customer service getting our family the best pricing. The resort was right on the water. Loved falling asleep to the ocean. Pool was clean the entrire time. Staff everywhere was friendly wishing you a great day. Greeted with warm smilies and kindness. Our family personally like smaller resorts. Neighbors across from us said they would be back and I would agree along with the rest [... read more] of my family. We liked the buffet everything was beautifully displayed. Wishing we were back.

Club Karey: Wasn't sure what to expect, exceeded my expectations...

Stayed from Jan 11-15. My room was in the 'older' building at the end of the resort. It was fine, the shower and toilet worked fine, had a big king size bed, and functioning AC. There was no safe, however. There is one buffet restaurant, and one pool. I had no issues with the food, always had fresh and delicious fruit at breakfast and dinner. Pancakes, French toast, scrambled and hard boiled eggs were my breakfast, and dinner was usually rice, veggies (brussel sprouts!) and beef stew.  [... read more]The desserts were three or 4 different cakes, and ice cream. Never sat at the pool, but it looked clean and looked after. The sitting area around the pool area (with bar) was never busy, we sat with cappuccino over looking the ocean several times a day. There ocean is close to where ever you are, buffet, lobby, pool bar etc. Beautiful views, and fun to watch the birds diving in the ocean for food. Some times there was no milk for coffee, but that was the only thing that we wanted that was missed on occasion. The front desk ladies were fantastic. One in particular, but I cant remember her name. Very friendly and accommodating. Would I stay here again. Absolutely.

Club Karey: Resort needs work.

Our first time to Cuba. This resort is in urgent need of updating. Our room was ok as all things worked including toilet. Some people reported toilets not working in their rooms. No bed bugs in our room but again we heard people complaining of them. Our air conditioner worked well and was very quiet. Washrooms around resort had toilets not working and/or sinks not working and never had toilet paper or toilet seats. Beach was very nice but ocean is causing erosion badly. End of our building was f [... read more]alling into beach area and beach was mostly gone in that area. Many of the buildings are close to the edge of the erosion so are in danger of damage. Many exposed electrical conduits and wiring so that should be a consideration with small children. We have seen similar in Mexico. The food was ok but we did not think cleanliness was good enough. Table cloths in dining room were almost always dirty and stained. However we did not get sick at all so that was good. Many wild cats in resort which we think is common in this area of Cuba but at times were bothersome wanting to be fed scraps and they are not discrete reproduction-wise which was not great in outside eating area. Staff were very good and mostly all very friendly. Many spoke good English which was nice as we do not speak Spanish very well. Drinks were easy to get but some like Pinacolada did not taste great. Staff worked hard to clean up resort after storm. We would not recommend this resort until updated and beach restored. Overall this resort is probably rated correctly at 2 stars so just don't expect more and you will be happy.

Starfish Cayo Largo: Beautiful resort

Beautiful hotel ,very clean friendly stuff . Most beautiful beach ever you have to visit playa sirena . Sand feels like icing sugar . Good selections of food and amazing bbq everyday by the pool . Bartenders are amazing .

Starfish Cayo Largo: Amazing stay!!

Hotel is well maintained. Shows age with class. Delicious food warm friendly staff and moments spent with animation team that won't be forgotten in our life times. Wow factor beaches. Will definitely return.

Club Kawama: Club Kawana

We just got back from Cuba having stayed at the Club Kawana for 1 week. We went with help fro Rick Lockhart from TripAdvisor which I recommend. We went with no expectations and were pleasantly surprised with our room. We did not ask for an upgrade and the room was clean with a good bed and no balcony. The food was acceptable and the bartenders and staff were friendly. The beach is the best I have seen and great to walk on. The town is close by either foot or bus. I would go back and recom [... read more]mend this to someone who is not expecting 5 star accommodation. Go for the food and sun. Beats the snow and cold. Tom and Debbie

Hotel Plaza: Stately Hotel-great location

Central Grand Hotel in its day, as all hotels are in Havana. The lobby is nice and the rooms are a good size, however very old and not updated since it was built in the early part of 1900's.Very clean, but old lumpy bed, linoleum stained and cracked. Staff both maids and lobby staff were amazing and very helpful. Located beside central park and close to most tourist monuments and buildings.

Hotel Villa Cuba: Resort of "Tomorrow"

This hotel needs to be renovated. I've heard that some suites already are, but the one we had was not. The ceiling was coming down in parts, the bathroom was quite dirty, and there was some type of ant infestation. When my wife and I asked for a different room, they responded with the word "manana" which means "tomorrow". The staff would continue this indefinitely unless you decide to get upset. They also gave us a room with two single beds even though they could clearly see that we were a coupl [... read more]e. When we requested a double, they responded with the usual "manana", or "joo come bak tomorrow, unkay?" The staff at many times can get very rude- for instance, in the cafeteria, there is a worker that cooks a few different types of meat for the customers. I witnessed the chef literally cook a piece of chicken for about 10 seconds on either side. The fellow who wanted it asked if the chef could please cook it longer, and the chef completely wigged out. He was yelling, swearing, pointing and was basically frothing at the mouth. Unprofessional behaviour, and everyone was shocked. I also had a few Cuban National Pesos that I tried to give to a barista at the coffee bar, and he basically threw it back in my face as it said that it was "nothing". I didn't see anybody else tip him, so I thought he would have appreciated it. I was wrong. Do not leave any items unattended, they will disappear really fast...And I mean fast, like "gone in 60 seconds". I brought my own hot sauce and it disappeared. The chef in the buffet tried convincing me that they threw it away, but I find that hard to believe. My wife's water bottle also mysteriously disappeared when she left for 2 minutes to go to the bathroom. The buffet food was absolutely atrocious! You will not see anybody in the dining room with a smiling face while eating this food. It gave me explosive diarrhea for about 3 days. There was so much water coming out of my behind that my wife thought that I was repeatedly flushing the toilet, but I wasn't! I was constantly bloated and very gassy. So gassy in fact, that it was impossible to hold in. My sphincter didn't have the strength to hold in so much compressed gas. After about 5 PSI, she gave way, and I found myself elevated off my chair by a few inches. A few days later, my wife got food poisoning and had diarrhea and vomiting concurrently, where she had to sit on the toilet and vomit into the garbage can. I met a about 5 other people at the resort, and they had a similar experience. The only good thing about the poor quality of the food is that you can meet tons of people at the buffet line because everyone was commenting about it. For instance, there was a dish there that was corn and beans that was impregnated into strawberry jello and sliced up. I met some Quebecois fellow that was brave enough to try it. He nicely reported back by stating that it was "very weird". The hours of the buffet are rather strange. Supper starts at 6:30 pm and ends around 9:30 or 10 pm. We were used to buffets being open all the time as people have schedules. Despite this, the beach bar was open, and served some basic snacks and rudimentary desserts. Be very careful about booking private tours to Havana. I asked our tour guide to take us to an authentic restaurant were Cubans eat. Instead, she took us to a westernized place that was extremely overpriced- around $30 USD or CUC per entree. There may be a cut for the people that bring you there, as my tour guide got very upset that we didn't eat there, even though we told her we didn't want to. You may want to stick to the bus that Sunwing provides. Also there is a fellow on the beach that will try to get you to go to the restaurant across the road- it's called Don Quixote. Very expensive and the person that recommends you will get a cut of this (he'll make you take a card with his number on it). It would be nice to be left alone on the beach so you can enjoy your day. All in all, we weren't impressed by the least. I stayed in Varadero 17 years ago, and since, then it appears to have gone downhill. It seems that they don't appreciate tourists and the money they bring into the country. We will be trying some place different next time. If you decide to book this hotel despite this review, then here are a few tips for you: 1. Take your own beach towel. If you lose theirs, they will charge you 15 CUC or $15 USD even though it may be at the resort. 2. Even though you have to declare it, take two way radios so you can communicate with people you travel with. We found this incredibly useful. 3. Rent a scooter from the resort next door, so you can drive around with some freedom. It's nice to get food from real Cuban restaurants in Santa Marta and Cardenas (not Varadero) so driving there is pretty neat. Costs $35 per 24 hours. 4. Book a Casa if you need 110 Volt electricity. All of the rooms in the resort are 220 Volt, so if you need to charge your ipad, phone, etc, it will be painful if you don't have 120 V. I needed my CPAP and it was a pain to get a transformer from the staff, and they always responded by saying "manana". 5. Exchange money at the Cadeca or Bank, not at the hotel. There are both in Varadero. You can get there by bus or rent a scooter. The hotel will only give you $13 CUC for $20 CAD. And if you want to change back, they will only give you the $13 CAD back (1 for 1 exchange rate). 6. The A La Carte restaurant booking people show up at about 1:30 pm. So they ruin your day. And sometimes they are late or don't show up at all. I waiting for the first day, and then they told me it was a holiday. Then on Tuesday, I went again, and then the hotel staff said the same thing. I finally ended up getting the booking for Wednesday, but had to wait in a huge line that went down the stairs all the way to the balcony. Great way to spend the afternoon! 7. Sunwing says that it is an 8 day trip, but I guess they count the time that you take off. So for instance, we left Canada on Saturday night, and left the following Saturday, but the flight left at 3 in the morning. So technically 8 days, but not really. And I had to check out on Saturday and spent 12 hours without a hotel room! Everyone was in the same boat and was hanging around the lobby with all their luggage. 8. The internet is a pain. There are only a few spots in the lobby that have Wi-Fi and you have to buy internet cards. If you need internet that is constant and dependable, then this isn't the place for you. 9. Bring insect repellent. The mosquitoes are very small and you won't even notice that you're getting bitten until your ankles start burning. 10. If you rent out a scooter, check out Santa Marta and Cardenas. We purchased excellent food in Cardenas at a restaurant called La Perla del Norte. Also Santa Marta has a sugar cane juice and churro stand that are basically free. For the juice, which is fresh, it is 2 Cuban Pesos and the Churros are 5 Cuban Pesos (not the CUCs). We went there every day. 11. Be careful of buying cigars on the beach. Many of them can be fake, so do your research before you go (the internet is a hard to get on at this resort). You can probably still get some real ones from the store in the hotel.