First things first we have to talk about the beach! Heaven on earth!!!! The food was good and the people were fantastic. The rooms are nice and big and alway clean. We loved out stay and will book again
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JuneBug -
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Not a bad resort...but nor was it a great resort
Gardens were great...food...well it is Cuba..beach area somewhat disappointing.Beautiful beach Lack of beds, lack of space considering the size of the hotel. So many people had their towels on the beds by 6am. ridiculous . Should not be faced with having to get up so early to secure a bed. Then of course the wonderful people who do it go off for the day and return late afternoon. There has to be some kind of agreement that if no one turns up within an hour after say 10am the bed is free to use. [... read more]Found most of the staff accommodating but others not so. Maid did a nice job keeping our room clean. Did not like the check in at all. Very rude. Here's your room and its ready. Get to the room to find a gross stained
roll-away outside the room. (I would not have put my worst enemy on it) NOT Ready at all..A supervisor said 10 mins...we waited over an hour. This of course was not appreciated. we had sent many emails with our requests and was assured that everything possible would be done to fulfill them. Nothing was done. We requested another room. Had to wait till the next day at 11 told to come back at 3...back and forth ..what a waste of my hard earned and well deserved vacation. From my 14 years experience of Cayo Coco and Cuba this was definitely
disappointing. The very best thing that happened was the great friends we made. We had a fantastic time at Lennys'. Celebrated birthdays for two of them.