Hyatt Zilara Riviera Maya: Great service

The personalized service at the Secrets Capri was fantastic and the staff was wonderful. The fact that the resort is small allows to get to know the staff and other guest which we really liked. That said the food was « ok » but certainly not the quality and variety I would have expected from a 5 star hotel. Also the continual requests from entertainment staff to post good reviews on trip advisor was very annoying.

Iberostar Waves Paraiso Beach: Fine resort.

Our stay at the Iberostar Paraiso Beach was average.Our rooms were great in the 36 block, spacious, and well looked after, this block is also close to the quiet part of the pool and in the middle of the beach and buffets. I recommend this block of rooms. The staff was always friendly when we ran into them, though no one went out of their way to make an extra effort, we didn't expect them to either. Luis the bellboy, Ana at reception, and one of the concierge named Ricky, were some of the most pl [... read more]easant people. The service at our a la carts was barely passable. The food is standard buffet food, though the selection is not as large as some of the resorts we've been too, no one went hungry. None of the buffets at Beach are air conditioned, but at the next level up, the Lindo they are. We often found the food times to be awkward and had to wait sometimes for places to open unless we wanted a burger on the beach. Lunch at the main buffet is only 2 hours from 1-3. We often found that when we got to one buffet they were not letting any more people in, but by the time we walked to the other buffet they too had closed the doors. The Star rock cafe was tasty, air conditioned, and had sports playing on the TVs. The little shops and extra features at the shopping center were a pleasant surprise The drinks were standard fair. They ran out of pineapple juice a lot in the dispensers, so i'd have to wait in the bar line to get it. The beach was well taken care of, had plenty of seating, and a wheelchair ramp close to the snack bar. Occasionally there was seaweed on the beach, but honestly the resort cannot control that. Waiter service on the beach was non-existent for us, but it wasn't a far walk to get drinks ever. We found the entertainment to be average; the presenter was often hard to understand as he talked fast. One thing I would like to point out that I found outstanding, was the kids club. We didn't use them this trip as wel left our children at home, but the staff at the kids club always had those littles out doing fun things, we seen them everywhere! Our trip was fine, we didn't have any major issues or complaints, but it wasn't the best resort we've been to. I wouldn't recommend it to a friend, but if they had already booked it, I would let them know they'll have an OK time

Bahia Principe Escape Sian Ka'an: Fantastic adults only resort

The hotel is clean and very convenient. The staff is very friendly. They offer a large variety of delicious food and beverages. We spent out week there enjoying 5 pools and 2 beaches amd 6 restaurants ans there is nothing we can complain about. We also would like to mention the very helpful and knowledgeable guest service representative Eduardo whom we thank very much for his ongoing support and suggestions.

Bahia Principe Escape Sian Ka'an: Exceeded our expectations!

The Sian Ka'an was an absolutely perfect resort. From the moment you arrive, the staff makes you feel very welcomed and special. The grounds of the Sian Ka'an are beautiful. Four pools, amazing snack bar, phenomenal a la carte dining at Maiko and Alux and their buffet is perfection. The buffet at the Akumal was exceptional. We had lunch there at least four times. The buffet lunch at the Coba was also very good however not as fantastic as the Akumal or Sian Ka'an. The adults only beach is lovely  [... read more]although there were a few kids in the water from time to time. Room service was excellent and never once did I feel sick. The staff uses bottled water for everything so you are in good hands. Kudos also to Rick at Trip Central. Everything went very smooth.

Ocean Riviera Paradise: Bunch of thieves

The resort itself is super nice too bad the ppl that work there are a bunch of thieves do not i repeat do not leave anything of value in your room the maid stole from us she even stole a gift card with 50$ from sephora 80$ in cash and when iwent too the front desk too complain they kept telling me that they are gona do a investigation after they say the results of the investigation was that they dont know nothing my maids name was theresa if thats ur maid just watch out like i said its realy too [... read more] bad resort is nice food was good and most of the staff was nice but. The customer service guy germain n the security guy are a bunch of jerks that pretend they care but really all they do is put off the problem till ur stay is over and u are gone ill never return too this hotel cause i simply dont think the staff is honest actually they are a bunch of thiefs too bad they ruined my vacation people stay away from this hotel ive traveled alot of countries and alot of hotels this was the worst one by far not the resort but the staff they are thieves they even stole one of my runing shoes how discusting

Royalton Hideaway Riviera Cancun: Amazing Vacation

I recently stayed at the Hideaway for 4 days and consider it one of the best resorts in Mexico. The service was impeccable, rooms amazing, and food awesome. Special shout out to the entertainment team who made each day memorable. Would go back!

The Fives Beach Hotel and Residences Playa Del Carmen: Best place on planet Earth!

This resort and it's staff make everyone feel like a celebrity. The grounds were well kept, the rooms are relaxing and luxurious, the food is incredible! Make sure you eat at Arezzo! The beach is small but allows you to enjoy the ocean. The staff are by far the best in the world!

El Dorado Seaside Suites: DO NOT BOOK, NO BEACH

This is the worst hotel in Mexico, toke us about 3 hours to check in, we wait for our baggage until 10 pm, the room been clean around 7 pm!!! Now the most important, guys the beach is terrible terrible! It is a man made laguna, all around is those stinky huge black sand bags, the water is up to knee, you can't swim!!! this is only spot to swim, all around is rocks and it is not safe to swim, use google satellite map and u will see that there is no blue water or white sand!

Barcelo Maya Caribe: Positive experience

We enjoyed our family vacation. It was clear that there were lots of opportunities to take part in a variety of activities and entertainment. The resort is large, it would have been nice to be treated to a short tour, especially since we were premium members. Brenda in the premium lounge was kind and helpful. The other girls barely raised their eyes at us when we walked inro the lounge. The kids club was really good. Jbovanni at the breakfast buffet was super kind and remembered our kids name im [... read more]mediately. Carlos was our chef at the teppanaki restaurant, he was excellent. We also went to santa fe and capri for dinner. Both servers were wonderful. Bc the resort was so big, we didn't feel the same personalized service as a premium member compared to other resorts. Yet i would still recommend barcelo maya to family and friends.

Royalton Hideaway Riviera Cancun: All Round Resort is Excellent

The hotel is clean, friendly and well appointed. Service from check in was fast and friendly. Rooms are not ready until 3pm but alternative arrangements for the day are taken care of. Rooms are spacious and clean. We had the jacuzzi on the terrace as well as a soaking tub, which we utilized each day. The house keeping was good but not great. Minibar wasn’t restocked even after asking twice, and jacuzzi was not cleaned once. I rinsed and cleaned it. Had to constantly ask for face cloths [... read more] and toiletries. But other than that great. The restaurants were great. I’m not a fan of all inclusive because of the fear the food will be bland and bad. I have to admit they were all very good. The beach is a disappointment but only through nature’s doing. The seaweed has washed up and continues to everyday. We couldn’t swim in the ocean but the sand is gorgeous and the pools are spread out and pool bars are fun and excellent service, even better when you pre tip the staff. Something I always do. We didn’t use the spa because the hotel spas tend to be over priced. But they look amazing. Entertainment each night was fun and entertaining. I would recommend this resort to my friends and family. Have fun. We did.

Barcelo Maya Colonial: More then expected

Dining is great, spa is incredible, service staff was friendly and helpful. Room was clean and comfortable. Restaurants menu very well and food tastes amazing. Alexis Mora on reception very helpful and professional person who made our visit enjoyable.

Iberostar Waves Paraiso del Mar: A Wonderful Week

My boyfriend and I vacationed here for a week in October during the hurricane season. Overall, I’d give it an 8/10! Beach and pool were lovely, the staff (entertainment) were amazing! Only wish the food was better.

Barcelo Maya Palace: Amazing resort - less than amazing service

Great resort, it's beautiful, it's amazing, it's what I imagine paradise looks like. However, front desk staff are confrontational, forcing you to take a room you didn't pay for. You're given information at check-in then arguing with you at checkout that what you expect isn't the norm.

Ocean Riviera Paradise: incredible experience

best resort for kids, lots of activities, great service, amazing food selection for everyone. The crepe station was the hidden gem during our stay. We will definitely be back in the near future. The value for the money was there.

Iberostar Selection Paraiso Maya Suites: Nice Resort

Room were very nice, spacious and kept very clean. Pool was great and grounds were extensive and a great variety with access to the four properties. Loved the black swans and flamingos. Beach was clean.

Ocean Riviera Paradise: Wonderful place to be

Beautiful surronging, friendly respitive staffs. Room is clean, food are delicious. Service are vey warm and comfortable for gusts. I have already recommended to many friends about this hotel. And we will be back for next vacation!

Ocean Maya Royale: A fun intimate resort!

This was our first time trying an adults only resort. It was a lot of fun! The resort was a great size, you didnt feel like you were walking for days to get somewhere. The food and drinks were plentiful and delicious. The staff all do their best to get to know you and make sure you have a great time. I would definitely go back!

Bahia Principe Explore Coba: Amazing resort!

We spent a week in October at the Grand Bahia Principe Coba and we have no complains at all! The rooms, service and the food was good! Shuttle bus service is awesome and the frequency is every 5 to 10 minutes! This one time because of the power outage..water was shut off for few minutes! We called front desk and within a reasonable time someone did check up on us! Don't think much when booking this one guys..as long as you have your sunscreen and insect repellent you are all set to go!

Bahia Principe Explore Akumal: Amazing Vacation!

My husband and I visited the LBP Akumal for a week at the beginning of October. It was my second visit to this resort (previously we stayed in Tulum), and we were not disappointed. The staff is truly what sets this resort apart. In particular Roberto at the Los Corales buffet made every morning perfect. It is a big resort, which makes it great for walking, or the tram system makes it easy to get around. The beach is kept clean and staff are constantly raking any seaweed. The food was goo [... read more]d, however, there was a lack of variety on the buffets. We were able to book a la cartes for 5 of our 7 nights, which were all very good. The only complaint that we had was the lack of designated smoking areas. Because of this, people were smoking everywhere and anywhere, which wasn't pleasant for non-smokers. Other than this, everything was perfect and we had an very enjoyable, and relaxing vacation. We are already planning our trip back.

Allegro Playacar: Amazing resort

Excellent resort. Highly recommended. Friendly staff and excellent food. Very clean. Will recommend this resort to our friends and family. Entertainment staff is great. They keep you entertained during the day an in the evening. A very safe and secure place. Rooms are nice.