Barcelo Maya Grand Resort: Amazing resort!

Thank you so very much!!!! We really enjoyed our stay in this beautiful resort!!! The ground, the area, the restaurants, the rooms and specially the staff are just amazing!!! It was our 27. anniversary of happy marriage and our 10 years anniversary living in Canada we celebrated in Barcello resort!!! We will definitely come back and for sure recommend this place to our friends ❤

Bahia Principe Explore Coba: average resort

although a clean looking resort, it is dated, food was average, service was fair to good compared to other sites on the same property such as akumal and sian kaan. the beach was nice but unfortunately at this time of year covered with seaweed both in the water and on the sand. overall the trip was a success with great weather. The golf course at sian kaan was immaculate!!!! would not recommend as a first choice to stay but for the price it was good. the room although was cleaned daily, it was an [... read more]noying to have to kill little flies every night before going to bed for fear of fly bites of which my granddaughter and wife received many. the room also smelled dank, musty, old

Bahia Principe Explore Coba: Great vacation

Wonderful place to go on vacation with family and friend. Rooms are clean and spacious. Food delicious and great variety. The staff is very friendly and always willing to help. The beach had a lot of seaweed but thanks to the hotel crew cleaning the algae constantly, crew we can enjoyed. On the down side, the Privilege Club in a very gentle way they try to attract you their club but surprisingly you can't sign without your partner presence and consent. Overall amazing experience, be [... read more]ing there for the 2nd time and still finding new things to do and a lot of improvements. I will recommend this hotel 100 %

Bahia Principe Explore Coba: Would return for sure!

The hotel was well kept and clean. The buffet food was always good and the restaurants were all amazing. We enjoyed every part of this resort. There was no shortage of evening entertainment going right till midnight when the disco opened. We flew with Air Canada and got the premier package which we did not know till we arrived. Great service from our rep who made sure we knew who he was the minute we arrived and checked in with us every day when he saw us. We will definitely go with Air Canada v [... read more]acations again and we will definitely stay in the Coba resort in the future.

Bahia Principe Explore Akumal: Excellent resort!!!

We rested from September 1 to September 8, 12018. In this place we are the third time. I like this resort very much. The work of the resort so that every guest feels comfortable. Excellent service, good food, very clean rooms, good beach. Good drinks. Everything for guests. Special thanks to the hotel supervisor, unfortunately I did not remember his name.

Bahia Principe Explore Coba: wonderful resort

hotel was amazing, our only complain is that there were way too many screaming kids at the restaurants and the pools.There should a separate area for parents with little kids. We are older people and like to be with people( and kids, I was a kinder garden teacher!!!!) but not with so many misbehaving, spoiled brats whose parents don't care about other guests.We would love to come back, it was our third time at this resort.

Bahia Principe Explore Coba: Great time

Got upgraded to an ocean view room in tulum resort. Great place, huge hotel, good service. Lots of seaweed, but guys work hard on cleaning it every day. Very warm water this time of the year. Got a great deal too, booked 2 weeks in advance

El Dorado Royale: Beautiful Resort

This resort was amazing. Great food and entertainment, along with such a peaceful atmosphere. I would highly recommend this resort for a relaxing vacation. Make sure to visit all the activities on the resort.

Secrets Akumal Riviera Maya: Loved this resort!

Beautiful grounds, clean new buildings, excellent facilities, excellent service. Very comfortable and top notch service from the staff. Everyone was very friendly. Loved the relaxing atmosphere and the vibe. Clean, beautiful gardens and wildlife right on the grounds. Beautiful beach and the nicest pools I have ever been in. Nature and zen.

Bahia Principe Explore Coba: Stay away from Privilege CLub

All our stay was good except for the experience with the Privilege CLub and the staff. Everything except for the Privilege club staff and their way of chasing you around. The whole experience was unreal. they chase you to get you to sign up. you finally agree and unbelievably, in this 21st century where women are equal to men and capable of making decisions, they do not agree to just having the meeting with the "woman" and the husband has to be present. I was not the only one who suffered this [... read more] discrimination, sexism and lack of respect. My friend was insulted as well as we both went to see the Privilege staff and agreed to go to the meeting and he refused based on company policies and procedures that demanded the husband to be present. this situation was brought to the customer service of the hotel, was also discussed with the privilege staff and all they said was that it was the procedure. I find the procedure demeaning, insulting, sexist and discriminating and the staff and the club should be ashamed of themselves for carrying out such policy. And I really do not care about the explanation of the husband and the wife take decisions together or not. I am a woman and capable of making decisions on my own and with my husband as well. Now for the good things, service was excellent. Jesus from the beach bar was the best! funny, friendly and always had a smile and the right drink for us. The room was always clean although there is this mold smell coming the mattresses. It is time to change those mattresses! The room is cleaned daily and the fridge and coffee and tea products are replaced every day. The food at the buffet is really good except there is not a lot of variety from day to day but you can always find something here and there and is really nice and lots of flavours. best restaurant a la carte is the Brazilian. Amazing food and the service was excellent too. The Japanese was good too and Adiel provides a great show and entertainment. I did not like the fish too much but my family had the beef and seafood and it was delicious. The beach. seaweed but the work the staff does about it is unbelievable!! kudos to the staff and the administration for that job. They do their best to keep the beach cleaned and work really hard for it The resort is big but we were in a room close to the main attractions (buffet and lobby) and the golf carts are also very frequent so we barely had to walk. the Hacienda, we loved it and danced all night. there is karaoke there too and the live music. we missed the entertainment in the big theater (hotel) because never knew what time or what was going on but we did enjoy the live bands at the other place outdoor. the pools are nice although maybe a bit of work on some is needed as there is some dirt you can see in some of them. the beach bars are good and not too busy. I would recommend this hotel for sure, just stay away from the privilege club.

Bahia Principe Escape Sian Ka'an: Second time here

This is the second time that we visited. First time was amazing with nothing to improve on. Second time around, we were still amazed but with minor details. When we arrived, our room safe wasnt working so we called the concierge to come fix it. Two and a half hours later, and with 5 people coming to try to fix it, they decided to change the safe altogether. This was our first night and we arrived late so this made the night a write off. Also, they say that they provide the room with 2 beers and  [... read more]such each day in the mini fridge, but this only happened on the first night. Small things make an impact. Although we loved the customer service, food which is perhaps the best in all of our trips we have been on (8 to be exact) and the hotel grounds/room cleaniness, we will be exploring other options.

Generations Riviera Maya: Breeze beautiful

This visit was a return visit to Generations, many staff stood out offering over the top service-Enrique Torres/shuttle driver our butlers Paco, Candy man, Cesar and Christian very professional and always loving and helpful. We did use restaurants at El Dorado Royale but preferred the Jade restaurant and Chef Market restaurants, The only place we found a good steak(included in the all inclusive price- as most steaks have additional charges) was at Cocotal restaurant-beef tenderloin on menu was  [... read more]fantastic, they used to have this choice at the Italian restaurant but have changed the menu recently to dis clued all steak and are selling them on the upscale for sales unfortunately. Most dinner menue S at the El Dorado have switched their beef and chicken dishes for fish and seafood leaving almost nothing to order on the menue said if you do not eat fish or seafood, the previous 8 years the menue said always included food choices for all eaters, this is no more the case, very little food choices for non fish and seafood eaters (lobster is upscale not included with all inclusive). Room cleanliness was extremely lacking compared to all previous visits to Karisma hotels, room service menu has decreased, leaving little to desire as well. Over all I found this visit showed a large downscale in room cleaning, food selection and shuttle services, waiting 45 minutes for a dinner shuttle is unacceptable (sand flees bite the most after 6:00 I had over 40 bites on my legs, then I stood in the middle of the road to block a shuttle after being passed constantly by half empty shuttles going one way and full shuttles coming back and changing the time to 20 minute wait again) sad that I finally had to stand in the middle of the road to block a shuttle to get a ride for my husband and other couple with us!!! Shame on the resort for only having 2dinner shuttles for all three resorts all week!!!

Ocean Riviera Paradise: Great resort, would recommend to family/friends

The hotel was very well maintained. Grounds were kept clean and staff were friendly. Hotel rooms were very spacious with nice rainfall shower, quiet AC. Food was really good at all the restaurants. During our stay in August there was a lot of seaweed so we did not swim in the ocean at all but the staff did try to clean up the beach. The pools made up for the beach, there was a good selection of food, drinks and entertainment at the pools from 9-5pm

Royalton Hideaway Riviera Cancun: Amazing place!

This is one giant resort! Many different choices for pools, entertainment, food options. The staff are wonderful, everyone is dedicated to your well being and they show a willingness to connect, if that's what you want. In terms of the food, the fact that there are so many different a la carte restaurants, means we barely ever went to the buffet for most of our meals. The food in the resort was great overall, even the mediocre room service menu was still ok, and a good option when you arrive to  [... read more]the hotel past midnight famished. The drinks were really tasty and well made. We stayed in the hideaway, the pool there is a relaxed lounge feel, no kids here, they have night entertainment here and also daily lunch at the pool consisting of grilled BBQ style, also the private hideaway restaurant was a great option to have a relaxed a la carte breakfast overlooking the ocean in the morning sun. We loved this place and would come back in a heartbeat. When thinking over Cancun or the Rivera Maya in particular, your best bet is to not come during the time between July and October. The seaweed is fierce! Making the beach almost unusable. The hotel is 15 minutes away from the airport, which is great. It is however a lengthy and costly trip to Cancun (sets you back 35 USD on the way there, and a bit less on the way back). The hotel is VERY FAR from the main road (the distance is unwalkable) meaning you are at the mercy of the hotel to contract a taxi for you, hence the inflated price. The hotel is 1hr away from Playa del Carmen, very nice destination as well.

Sandos Caracol Nature Resort and Water Park: Absolutely Amazing!

The resort surpassed our expectations in many ways. The food was consistently good with no tummy issues experienced by anyone in our family. The steakhouse was our favourite! The resort did many things right - from having your bracelet be your room key to not having any reservations for dinner (except for the Japanese). On Sunday evening they have a street carnival where you play carnival games and earn "money" that the kids can use to purchase a toy. The resorts eco awareness was refreshin [... read more]g and the staff are always available to provide information about the plentiful animals and birds on the site. The activities are endless and you can play as much or as little as you want. There is activities for all generations, from the waterslides to the walking tours of the property. I can't say enough about how much there is to do! We stayed in a standard room that was spacious and cleaned immaculately every day. I wouldn't hesitate to recommend this resort for any family that has kids travelling with them of any age.

Hard Rock Hotel Riviera Maya: Great time!!

Had a fantastic time! Great place. The whole family had a fantastic time. My only issue was they booked my 12yr old and I into a King bed room and right by the Adults only side (4) and away from the rest of our family (all were in 9). At first I was told they couldn't change it but then I persisted and they moved us to at least two beds instead of 1.

Hard Rock Hotel Riviera Maya: Great Family vacation

Clean, organized, good food and excellent service. Rooms and bathroom was clean and spacious. Great staff throughout the resort, restaurants, pool and excursions. If you love walks on the beach and playing in the waves, this resort is NOT for you. The beach was the only disappointment, however we stayed by the pool, which was great. I’d say it’s a must visit resort in Riviera Maya!

Ocean Coral and Turquesa: Not great

Upon arrival they offered a reduced rate to upgrade to an 'Ocean View' room but it had no view do to a a 3/4 hight wall as barrier of the balcony and a huge palm tree blocking the view, we declined it, but the alternative was a mouldy and dirty room at ground level which we declined and finally stayed at the first room with no extra charge. They didn't have much entertainment or activities for kids, some staff were rude (at spa) others were nice (restaurants). Food was ok. Beach is a disaster d [... read more]ue to seaweed in the region.

Sandos Caracol Nature Resort and Water Park: Amazing time !

Aug 25-sept 1st 2018 /The resort was amazing , staff was fantastic! shows were very good , night time entertainment was so fun and they really show the crowd a great time.Spencer and sexy johnathan made the daytime entertainment so fun .... the food was soooooo amazing the ice was bagged 😁we went as a family of three no one got sick , beautiful resort I will be back ! Only One complaint ...... the beach was so rocky bring water shoes

Iberostar Waves Paraiso Beach: Relaxing time , Great resort

My husband and I stayed at this resort for one week August 17-24. Very hot and extremely humid but the ac in our room worked well so did the fan so no complaints in that regard. Our room was very clean and well maintained throughout our stay. Having stayed in Cuba and Punta Cana several times I would say this was the cleanest, however I found the service underwhelming. Polite but not engaged. The exception was Mara at the concierge desk. Food well I didn’t get sick, and I enjoyed my me [... read more]als. Ate at the buffets, very basic but good enough. Drinks ,well drinks are always hit or miss at any inclusive I have been to. That’s why you have to really enjoy when you get one that is great because you may never ever have it again lol . Sometimes the drinks were watered down sometimes much too strong but eventually I always went back to the mojitoes. So refreshing so minty unlike Cuba I didn’t notice any bar that I went to out of anything that I wanted. The seaweed was a non issue for us it was cleaned daily and we were able to swim whenever we wanted. So many fish when swimming in the ocean . Sometimes schools of them would be around. Harmless and so beautiful. If you took bread in with you they would surround you. The nightly shows, yikes and yikes again. We went to the shows but if the entertainment team wasn’t trying so hard we would have left like many others did. But hey they had table service and popcorn so I had to drink somewhere lol why not there. The magic show was good Mexican folklore was good as well. all others well let’s just say the mojitoes really helped me enjoy the show lol . Hardly any mosquitoes but bring Bug spray as they did get worse asthe week wore on. No ac in the buffets or lobby but I am not going to a tropical place and complain about the heat. Lol I knew about the lack of ac before I booked but if staying cool is important to you all the time this is not the resort for you. The pool is huge, loved it. There is a place for everyone. We went to the disco that was air conditioned and it was fun it gives you something to do after 11pm 30 minutes from the airport but we only had one other couple in our shuttle.