Bahia Principe Escape Sian Ka'an: Second time here

This is the second time that we visited. First time was amazing with nothing to improve on. Second time around, we were still amazed but with minor details. When we arrived, our room safe wasnt working so we called the concierge to come fix it. Two and a half hours later, and with 5 people coming to try to fix it, they decided to change the safe altogether. This was our first night and we arrived late so this made the night a write off. Also, they say that they provide the room with 2 beers and  [... read more]such each day in the mini fridge, but this only happened on the first night. Small things make an impact. Although we loved the customer service, food which is perhaps the best in all of our trips we have been on (8 to be exact) and the hotel grounds/room cleaniness, we will be exploring other options.

Generations Riviera Maya: Breeze beautiful

This visit was a return visit to Generations, many staff stood out offering over the top service-Enrique Torres/shuttle driver our butlers Paco, Candy man, Cesar and Christian very professional and always loving and helpful. We did use restaurants at El Dorado Royale but preferred the Jade restaurant and Chef Market restaurants, The only place we found a good steak(included in the all inclusive price- as most steaks have additional charges) was at Cocotal restaurant-beef tenderloin on menu was  [... read more]fantastic, they used to have this choice at the Italian restaurant but have changed the menu recently to dis clued all steak and are selling them on the upscale for sales unfortunately. Most dinner menue S at the El Dorado have switched their beef and chicken dishes for fish and seafood leaving almost nothing to order on the menue said if you do not eat fish or seafood, the previous 8 years the menue said always included food choices for all eaters, this is no more the case, very little food choices for non fish and seafood eaters (lobster is upscale not included with all inclusive). Room cleanliness was extremely lacking compared to all previous visits to Karisma hotels, room service menu has decreased, leaving little to desire as well. Over all I found this visit showed a large downscale in room cleaning, food selection and shuttle services, waiting 45 minutes for a dinner shuttle is unacceptable (sand flees bite the most after 6:00 I had over 40 bites on my legs, then I stood in the middle of the road to block a shuttle after being passed constantly by half empty shuttles going one way and full shuttles coming back and changing the time to 20 minute wait again) sad that I finally had to stand in the middle of the road to block a shuttle to get a ride for my husband and other couple with us!!! Shame on the resort for only having 2dinner shuttles for all three resorts all week!!!

Ocean Riviera Paradise: Great resort, would recommend to family/friends

The hotel was very well maintained. Grounds were kept clean and staff were friendly. Hotel rooms were very spacious with nice rainfall shower, quiet AC. Food was really good at all the restaurants. During our stay in August there was a lot of seaweed so we did not swim in the ocean at all but the staff did try to clean up the beach. The pools made up for the beach, there was a good selection of food, drinks and entertainment at the pools from 9-5pm

Royalton Hideaway Riviera Cancun: Amazing place!

This is one giant resort! Many different choices for pools, entertainment, food options. The staff are wonderful, everyone is dedicated to your well being and they show a willingness to connect, if that's what you want. In terms of the food, the fact that there are so many different a la carte restaurants, means we barely ever went to the buffet for most of our meals. The food in the resort was great overall, even the mediocre room service menu was still ok, and a good option when you arrive to  [... read more]the hotel past midnight famished. The drinks were really tasty and well made. We stayed in the hideaway, the pool there is a relaxed lounge feel, no kids here, they have night entertainment here and also daily lunch at the pool consisting of grilled BBQ style, also the private hideaway restaurant was a great option to have a relaxed a la carte breakfast overlooking the ocean in the morning sun. We loved this place and would come back in a heartbeat. When thinking over Cancun or the Rivera Maya in particular, your best bet is to not come during the time between July and October. The seaweed is fierce! Making the beach almost unusable. The hotel is 15 minutes away from the airport, which is great. It is however a lengthy and costly trip to Cancun (sets you back 35 USD on the way there, and a bit less on the way back). The hotel is VERY FAR from the main road (the distance is unwalkable) meaning you are at the mercy of the hotel to contract a taxi for you, hence the inflated price. The hotel is 1hr away from Playa del Carmen, very nice destination as well.

Sandos Caracol Nature Resort and Water Park: Absolutely Amazing!

The resort surpassed our expectations in many ways. The food was consistently good with no tummy issues experienced by anyone in our family. The steakhouse was our favourite! The resort did many things right - from having your bracelet be your room key to not having any reservations for dinner (except for the Japanese). On Sunday evening they have a street carnival where you play carnival games and earn "money" that the kids can use to purchase a toy. The resorts eco awareness was refreshin [... read more]g and the staff are always available to provide information about the plentiful animals and birds on the site. The activities are endless and you can play as much or as little as you want. There is activities for all generations, from the waterslides to the walking tours of the property. I can't say enough about how much there is to do! We stayed in a standard room that was spacious and cleaned immaculately every day. I wouldn't hesitate to recommend this resort for any family that has kids travelling with them of any age.

Hard Rock Hotel Riviera Maya: Great time!!

Had a fantastic time! Great place. The whole family had a fantastic time. My only issue was they booked my 12yr old and I into a King bed room and right by the Adults only side (4) and away from the rest of our family (all were in 9). At first I was told they couldn't change it but then I persisted and they moved us to at least two beds instead of 1.

Hard Rock Hotel Riviera Maya: Great Family vacation

Clean, organized, good food and excellent service. Rooms and bathroom was clean and spacious. Great staff throughout the resort, restaurants, pool and excursions. If you love walks on the beach and playing in the waves, this resort is NOT for you. The beach was the only disappointment, however we stayed by the pool, which was great. I’d say it’s a must visit resort in Riviera Maya!

Ocean Coral Riviera Cancun: Not great

Upon arrival they offered a reduced rate to upgrade to an 'Ocean View' room but it had no view do to a a 3/4 hight wall as barrier of the balcony and a huge palm tree blocking the view, we declined it, but the alternative was a mouldy and dirty room at ground level which we declined and finally stayed at the first room with no extra charge. They didn't have much entertainment or activities for kids, some staff were rude (at spa) others were nice (restaurants). Food was ok. Beach is a disaster d [... read more]ue to seaweed in the region.

Sandos Caracol Nature Resort and Water Park: Amazing time !

Aug 25-sept 1st 2018 /The resort was amazing , staff was fantastic! shows were very good , night time entertainment was so fun and they really show the crowd a great time.Spencer and sexy johnathan made the daytime entertainment so fun .... the food was soooooo amazing the ice was bagged 😁we went as a family of three no one got sick , beautiful resort I will be back ! Only One complaint ...... the beach was so rocky bring water shoes

Iberostar Waves Paraiso Beach: Relaxing time , Great resort

My husband and I stayed at this resort for one week August 17-24. Very hot and extremely humid but the ac in our room worked well so did the fan so no complaints in that regard. Our room was very clean and well maintained throughout our stay. Having stayed in Cuba and Punta Cana several times I would say this was the cleanest, however I found the service underwhelming. Polite but not engaged. The exception was Mara at the concierge desk. Food well I didn’t get sick, and I enjoyed my me [... read more]als. Ate at the buffets, very basic but good enough. Drinks ,well drinks are always hit or miss at any inclusive I have been to. That’s why you have to really enjoy when you get one that is great because you may never ever have it again lol . Sometimes the drinks were watered down sometimes much too strong but eventually I always went back to the mojitoes. So refreshing so minty unlike Cuba I didn’t notice any bar that I went to out of anything that I wanted. The seaweed was a non issue for us it was cleaned daily and we were able to swim whenever we wanted. So many fish when swimming in the ocean . Sometimes schools of them would be around. Harmless and so beautiful. If you took bread in with you they would surround you. The nightly shows, yikes and yikes again. We went to the shows but if the entertainment team wasn’t trying so hard we would have left like many others did. But hey they had table service and popcorn so I had to drink somewhere lol why not there. The magic show was good Mexican folklore was good as well. all others well let’s just say the mojitoes really helped me enjoy the show lol . Hardly any mosquitoes but bring Bug spray as they did get worse asthe week wore on. No ac in the buffets or lobby but I am not going to a tropical place and complain about the heat. Lol I knew about the lack of ac before I booked but if staying cool is important to you all the time this is not the resort for you. The pool is huge, loved it. There is a place for everyone. We went to the disco that was air conditioned and it was fun it gives you something to do after 11pm 30 minutes from the airport but we only had one other couple in our shuttle.

Barcelo Maya Colonial: Huge resort

Upon arrival, the Barcelo is very impressive. Well maintained and clean, and service at the desk is excellent. The room had one of the most uncomfortable beds I've ever slept in. Much better value and beaches in Cuba. I doubt I'll return.

Akumal Bay Beach and Spa Resort: First Class Resort

Rooms clean and modern, Food in all restaurants good, location excellent, service at the hotel was excellent. Entertainment mediocre. Beach beautiful when seaweed is not there. Bar service very good. Long Bus ride from airport 1.5 hours.

Barcelo Maya Colonial: Beautiful Resort!

My husband and my 9 year old son really enjoyed our time at the resort. The place was grand and the customer service was fantastic. The drinks were amazing, I highly recommend the mojitos. We loved the size of the place and the variety of places to go, such as the variety of restaurants and the access to all spots inside the resort. The beach was a little rocky in places, but there was always chairs available on the beach. We went for our 11th anniversary, when we arrived in our room we received [... read more] a fruit plate and one bottle of tequila and one bottle of anise liquor. The rooms were quite big and well kept. The only complaint I had was the food. I was very disappointed in the food. They had a theme every night and one night was seafood night. They had a mountain of over cooked lobster. It was terrible. Some nights the food was better but the snack bars were usually hot dogs and fries. The restaurants we made reservations at were much better and the service was great.

Bahia Principe Escape Sian Ka'an: Anazing resort?

My boyfriend and I had spent 7 days here at the Sian Ka’an Resort, and all I can say is it was a 7 days well spent!!! The food and service from all the workers was truly awesome, nothing but smiles on not only ours but everyone’s face’s. Not a single moment had we been disappointed, every minute, every bite, and every sip from our drinks was PARADISE. We had such a great time here we are already planning our second trip back to this resort! I definitely recommend it to anyone and every [... read more]one. Shuttle Cars every 10 minutes, to and from the beach/other parts of the resort. Live Performances at night, and it’s next to impossible to not have such an amazing time here. The Animation Team here are honestly just a Bunch of Beauties, I hope to see you all our next time around come December. Organizing games by the pool and bringing us all into a group of loving and happy tourists! Delmar, Diego, Edler, Ricardo, Julio, Gabby and Sadie... You guys really are genuine people and I would like to say our trip wouldn’t be the same without you guys. And I hope to see you all next time we are here! These gentleman work so hard just to put smiles on everyone’s faces and all they want is for everyone to just have the time of their life. My friends, it’s always hard to say goodbye... but instead I would like to say, until next time my amigos! You guys are awesome, never change, I’m sure we will see you soon! Peace and Love, Madeleine & Frankooooo!!!

Grand Palladium Kantenah: Amazing staff

Amaizing staff, they made our stay! Especially Lily, Yuliana, Uziel, Kevin, and Salvador. They made the place seem like Home and their energy and happiness was contagious. We will definitely be coming back! I loved going to every activity they held and they made me become a very outgoing person willing to try new things

Ocean Riviera Paradise: Beautiful resort

Everything about the resort was top notch and beautiful. The room was big and always made so clean my the workers. You can never get tired of the food at the main buffet, and there are many other restaurants around to keep things different. The staff is also very friendly. I recommend staying at the adults only section because there are always special events being held in the pool. Only disappointment was their poor selection of beers

Bahia Principe Explore Akumal: Love this resort

Beautiful resort, great food, amazing service, very friendly staff, very clean, very nice beach. We have been to Bahia Principe Akumal 8 times and always love going back, never boring, always so much fun. 😍

Hotel Marina El Cid Spa and Beach Resort: Great Hotel and fantastic food

Location: 35mins from Cancun airport, a bit longer if there are other drops Resort: nice buildings all well maintained, clean rooms, well stocked with towels, shampoo etc. in room safe, flat screen tv, A/c fan, pull out double murphy bed, big balcony, very good water pressure in rooms for showers, no issues at all. Get Ocean view rooms, we were in block 12, get 2nd floor and higher, there are elevators in each block. Good room services, quick. Pro’s: Excellent food in all restaurants, tons [... read more] of sea food, loved the Italian restaurant, excellent Sword fish, white chocolate pudding, calamari and clam chowder, good service, get private room if big group, Dolores market place – the best, tons of choice loved the Risotto, crab dish, beef tacos, t-bone steaks, kids loved fresh crepes and desserts. Good service at pools and beach for drinks, Pool is open till 10pm, that’s a bonus, Shows: Fantastic! Each one is better than the next. Favorite was Retro 80’s. Beach: Lots of outdoor showers all over, hamocks, beach chairs, shade etc, Very good Spa and gym for those requiring a work out. Pools/Jacuzzi: there are so many to chose from, kids love the slides and jumping from the top. Lots of chairs and shade, good pool bar. Many pool activities to keep everyone busy. Very nice kids club, lots of table tennis tables all around the resort. Dolphin place: just a short 5 mins walk, can swim with them at a cost. Cons: Beach has rocks, not good for kids or if no water shoes. Very disappointed that we didn’t go in the ocean as we normally do. Wifi- would be nice to have complimentary wifi in the lobby. Heard that paid wifi was not that good. Overall very good, would highly recommend for everyone.

Dreams Sapphire Resort and Spa: Beautiful Resort

We had an amazing time at Now Sapphire. We had amazing interactions with the staff, good food and the smaller resort size made for an excellent vacation! We attended a wedding at the resort and it was beautiful and well organized.

Barcelo Maya Palace: Would Return Again!

Stayed here for 5 days with my 14 year old son. Reception went well. Rooms were very clean and stocked every day. Pool was huge and the sea was beautiful. The buffets were very good and loved the resturants! The Rodizio was our favorite. We went there 2 times. Clean resort and nice staff.