Royalton Hideaway Riviera Cancun: Lovely resort

The resort is beautiful, our room was beautiful, service on the most part was very good, staff were great. Was very disappointed we couldn’t go into the ocean as there was so much seaweed so we never spent any time on the beach (would be helpful if travel agents gave that kind of info at time of booking a trip) would of been nice to have seen a sunset over the ocean, but on the wrong side. These are things I will ask about on booking a next vacation as they were Important to us. The time I  [... read more]sent at the Spa was such a wonderful experience, worth the cost I will go to the Royalton Hidaway resort again, but not in Maya Rivera, Cancun only because of the problems with the ocean & no sunsets. Again the staff were all great. Was nice that we updated to the Diamond Club, the extra perks were nice. The butler service was nice to have & both the butlers were great Diane Todd

Grand Sirenis Mayan Beach: If you love the beach, don't go to this hotel

Great Resort, awesome pools, buffet tries to cater to everyone, so big variety, little flavor, but still good. Staff are great. The only issue, is that if your a beach person, this resort is not for you. The seaweed is MASSIVE, words cannot express how much is on the beach. You will not be able to enter the water. The other truth no one tells you is that the seaweed stinks. You can actually smell it well into the resort. On top of this, the resort had to literally carve away their bea [... read more]ch in order to stop the seaweek coming up on shore. This leaves the little beach that's left with very rough, coarse sand. Again, not the hotels fault, (mother nature, global warming, who knows) but they can't really keep up with cleaning the beach. The other natural beach this resort has is protected due to sea turtles, so it's a disaster too.

Grand Riviera Princess: Great Vacation with Great friends! Hope this review helps.

This is the second time to this resort for me. I travelled with 8 adults and 5 kids ranging from 4-16, from July 24-31. Large resort but I really enjoyed it! I would definitely return to this resort again. PROS: No problems checking in. We were upgrade which was a nice surprise (not to the platinum section). All four families were located close together. Wifi is available everywhere it seems. We used WhatsApp to keep in touch with each other. The only trick there was to remember to reconnec [... read more]t when you moved to a different part of the resort. It didn’t always stay connected. Great food at the buffets, lots of variety, maybe the best tasting hamburgers on the beach I have ever had. The steak restaurant was very decent but the best was the Miso restaurant where they prepared the meal in front of you on a grill. Fantastic! Great drinks at all the bars (Jesus was fantastic, made the best mojitos) served in 500 ml plastic glasses. Rooms did not smell musty which can happen at these types of resorts. The a/c worked great in the rooms and the beds were very comfortable. Rooms were clean and functional. We spent a lot of time in the sports bar, great service and great drinks, also a place to cool off in the a/c and play some pool. The evening shows were hit and miss for us, really depends what you like I guess. Aladdin and Moana were the big hits for the kids. They had fun meeting the characters after the show and getting pictures with them. They were well done. The grounds are very well maintained and all the staff I met was always polite and friendly. I was told it was 98% occupancy when we were there but there were still lots of chairs on the beach and around the property. Chairs around the pool were usually taken by 8 in the morning. Saw monkeys and lots of the Coati mundi - tropical raccoons, especially at the beach bbq. CONS: Fondue restaurant was just okay, wouldn't choose to do it again. The trolley could run more frequently. On a separate note, there was/is a seaweed problem in all of the Caribbean. The resort did a good job keeping the beach clean when they could. From the plane you can see small island size patches of floating seaweed so when one of those hits a beach it is a lot of work to clean up. This resort did a good job. If you have a chance, go snorkeling with the whale sharks if you can. It was an amazing tour! Saw lots of giant manta rays as well. Highlight of my trip!

Dreams Puerto Morelos Resort and Spa: just ok

We just got back from SS and for the price point, it was just ok. We have been here 2 times previous and we were disappointed in so many things this time. If you are beach people, avoid this resort. The beach is a disaster and has a terrible smell that sometimes wafts up into the resort. The resort is only a 15 minutes or so from the airport so that is nice. The grounds are well kept and the people are wonderful. The resort caters to a younger crowd. The rooms clean, stocked daily. Our ro [... read more]om lacked bedside lights, desk light - had a dining table but no chairs. the balcony missing the table and chairs. You expect the room and amenities to be ready when you arrive. We had to ask for bathrobes and slippers. There were many other glitches, too many to mention, its enough to say that they are missing the mark in service delivery. The breakfast buffet, Mexican theme night was great and all the restaurants were comparable to other all inclusive resorts. There is a main pool where all the action is and everyone there seemed to be having a great time. The other pools were quiet and you could find a quiet space. The staff save this place. Most are helpful and friendly. We likely will give this resort a pass next time we plan a get away.

Grand Sunset Princess: Its ok

The resort is huge. It takes about 10 minutes to go to the ocean from our room. Lots of pools. Buffet Food is pretty good. We went with 2 children. Child friendly. We had some problems in our room but as soon as we mentioned it there was someone there to fix it. All in all a pretty good resort. Beach had ALOT of seaweed and had a funky smell the whole time we were there, probably due to all the seaweed rottening in the sun. That was pretty disappointing but that nature out of our control.

Grand Sunset Princess: Gréât resort

The hotel was beautiful . It was breathtaking to see how clean and proper everything was . The decor the gardening the pool section , the restaurants and the entertainment was just amazing . Loved every moment spent at the Grand sunset princess .

Royalton Riviera Cancun Resort and Spa: Royalton Mayan Riviera

We just returned home from a week at the Royalton Hideaway and wanted to share a little of our experience while on the property. We are keeping in mind that we travel frequently to both Cancun and the Mayan so trying to be as objective and fair as possible. The good: Great selection of places to dine and better yet, only one requires a reservation (the asian cuisine one i believe). Terrific set up for younger kids as well as teens. They recognize that they are some distance from the hotel  [... read more]zone and the ammenities of shopping and entertainment so they have done a very good job of providing lots of options to keep everyone occupied while guests at Royalton. The rooms are spacious and comfortable. Nothing too flashy but better than average in our opinion. The food is quite good and the service in most of the dining facilities is excellent. The bad: The main dining facility which is open for breakfast, lunch and dinner (every resort seems to have one of these catch all buffets) is called Gourmet Marche. It might be more aptly named the Cattle Call Cafeteria. It's a very large glorified hall that high school students would be at home in and had a food fight broken out, I would not have even blinked an eye. Its chaotic, loud and borderline obnoxious. The food there, although a large selection, left much to be desired. Again a reminder that we have been to numerous resorts in Mexico and this point should be taken with an objective eye. Royalton is a very large resort (not sure the number of rooms on site) and depending on where you stay, you may spend much time walking to destinations on the property in the heat that is Mexico. This may be a moot point for some but I prefer smaller, more intimate venues with an easier proximity to points of interest on the property. (also, please see cattle call in previous remark). The beach: Well it is the Mayan Riviera and its always an uphill battle with the seaweed which for many people is a large deterrent. The locals work very hard to clear the seaweed but it is inevitable that you will encounter it daily on the local beaches. The staff are very a typical of an upper echelon Mexican hotel. Cheerful, polite and attentive for the most part. I would give this resort a solid 4 for anyone interested. Hope this helps a little

Secrets Maroma Beach Riviera Cancun: Secrets Maroma

The hotel was great and the staff and services were also very good. Low marks in the wet bar as the hotel would not provide bottles of wine to the room. Our biggest disappointment was the seaweed (sargassum) on the beach. If you want a beach vacation, this may not be the spot for you.

Bahia Principe Escape Sian Ka'an: awesome stay

Great for people who want to book all of their meals being al a carte. If like higher end meals book more or all in the Gourmet restaurants and wear long pants. Golf is fantastic, mention that flew with Air Canada for better rate, even if didn't, they don't care. Off the beach, however shuttles to beach, or Bahia Principe properties Telum and Akumel leave regularly.

Dreams Riviera Cancun: Okay trip not the best!

We hadn’t gone on vacation in six years.. We chose to go with Dreams Riveira Cancún Resort & Spa. Not the greatest stay.. food was very blan, always the same choices not many variety. Entertainment team wasn’t the greatest lack of popular music needed to be played. They mostly played jazz everyday at the pool, when we at least expected Latin music to be played. Beach was full of sea weed but they were working hard everyday to clean the beach. We enjoyed our breakfast/lunch server at the w [... read more]orld cafe Anacacio made our mornings a good one. Don’t plan on going back to this resort mostly because the food was not the greatest!!

Grand Sirenis Riviera Maya: Great Resort with Great Food!

My kids and I really enjoyed this resort. The food was excellent. Loved the clean pools and the lazy river. Wasn't a fan of the beach area. :( .But the snorkeling in the area was amazing. The incredible Dolphin swim was right on the resort saving us time by not having to take a shuttle for this experience. Overall I was very pleased with Grand Sirenis Riviera Maya.

Bahia Principe Explore Coba: Good quality but has its drawbacks

Pros: Always good to open with what worked at this resort. Overall maintenance was good. Area is quite lush and full of vegetation, plenty of lizards )although far too many fed the Iguanas which have become quite brazen and the Hotel is trying to manage) and other wildlife which adds a good dynamic. Grounds are well kept and Villas are in good upkeep. Food quality is very good and there was never any issue with supply or access to food. Pasta, crepe and Omellet bar service was fantastic.  [... read more]Friday night is themed Canadian night at the buffet which my kids enjoyed. From a cosmetic and food quality perspective the resort fully met expectations and lived up to the Bahia brand on these levels Cons: for late July this resort was very busy and I understand likely at capacity and in my opinion understaffed for the inner of guests in hand!!! Why? We had to wait for a table to eat at Buffett (breakfast and dinner) and you had to ask for the table to be cleared, supplied with cutlery and good luck getting drink service (water, juice, soft drinks or alcohol) unless you booked a restaurant for dinner and it did not matter if it was peak dining time or not. In fact we caught on that if you wanted a table cleared you had to stand up at the table until you caught someone’s attention to clear and set the table. Even then is was 50/50 for drinks. For reserved restaurants we could only book 3/4 reserved restaurants as all the times had booked up literally within a 2 hours of our arrival so get in quick! To be fair we could have booked a fourth but they offered a 930 pm seating which I did not feel was practical. During buffet dining which you will have to partake in during your stay, If you left your table for food service it would be swiped so someone had to remain at table at all times. I found this to be very annoying. Staff in the buffet area were not friendly in this restaurant. This is likelh a symptom of being over worked. To their defence they could barely keep up to the number of diners present. A similar rule applies to pool chairs. Folks would place towels out at 730 am only to return at 1pm (no enforcement by he resort here) and in general getting a chair poolside or in shade was a no go on two of the 7 mornings. Some people were forced to lay out towels in the grass under a palm tree for a place to sit. Again - not enough resources to service a full property. The Coba resort is quite the inconvenient distance from the “Tulum” property where you can access the beach or various reserved restaurants. Large resorts will use a buggy or train service as does this however using the “train” service was frustrating. Be warned there are Significant wait times and a race to get on the train when it would arrive from the main lobbie or Hacienda! Even with small children, strollers etc. people would not hesitate to jump the line. At times common manners lacked from the guests - again likely a symptom of operating at capacity devoid of sufficient resource to manage guests. The walk to the beach from Coba was way too far so if you like being fairly close to he Beach or at least see Ocean in the distance even if a pool person you could find far better options. Essentially this resort was too big and set back to far from the Ocean for my liking. In comparison to the Bahia Principe Punta Cana the recommendation would be to visit Punta Cana if you had the choice. Uncontrollable: seaweed on the beach during June and July is evidently a natural phenomena. While we prefer the pool a traditional walk along the beach to look for sea shells etc or a pleasant stroll was impossible and not enjoyable in an area that is reknown for beautiful beaches due to the excessive amount of accumulated seaweed. And I mean excessive! While the resort employed full time people (gruelling work) shovelling and removing seaweed on bobcats stacks were remained up to 4 feet high in late afternoon. If you are looking for a beach experience be forewarned to steer clear at this time of year. I’ve been to Mayan Riviera many times and had never seen the beach like this. To be fair we were warned by the agent and having experienced seaweed around the same time in Punta Cana last year, I was not prepared for what I saw here at the end of July. The Hotel has installed barriers in an attempt to control the problem albeit the downside is they diminished the beauty of the ocean view. In fact it may have made things worse and they seemed to trap the seaweed in a designated swimming area. The children’s water park is suitable for kids up to about the age of 7. Overall the resort experience was fair and in hindsight compared to the high standard set with this chain in Runaway Bay and Punta Cana disappointing and not a preferred recommendation for the money.

Blue Bay Grand Esmeralda: Great Trip

Let's first start with the resort itself. The place is massive so be prepared to walk a lot to get from building to building. If you like to stay at the main pool or the beach, if you're situated in Building 4 or 5, you have a long walk to get to the main buffet or a la carte restaurants for dinner. Despite the resort being so spread out in size, it really is a beautiful place. The Pool Area is nice. There's always fun stuff going on there between music, activities etc. There are 3 pools on  [... read more]the resort. One is closer to the lobby and two are closer to the beach. These are the main pools. I was a bit disappointed to not have a swim up bar, especially since the water in the pool was virtually a hot tub. The Beach: It's seaweed season apparently at the moment. So the water isn't that clear blue colour from your dreams ;) At the start of our trip, the seaweed was in piles along the beach. My guess is they pile it to let it dry because within 2-3 days, it was gone. Despite the water being darker in colour, we still stayed at the beach more than we did the pool. We swam in the ocean multiple times and it was no problem for us. Far more refreshing than going into the hot tub that was the pool. The beach only had one bar which was the only downfall. It was always packed and there were always lots of people at the bar. There's also a great little lagoon to visit. If you're looking at the ocean, turn to your left and walk about 10 minutes. You won't regret visiting this little paradise. The Room: Very well air conditioned. Got too cold at one point. It has everything you need for a standard room. Nothing more, nothing less. Washrooms were great, shower is great. The food: By far the best food I have had at a resort ever. The main buffet near the lobby was a pretty good hike from our room so we typically ate breakfast at the beach buffet. This restaurant became an a la carte at dinner so it's only available for breakfast and lunch. We never really ate lunch there as we'd typically walk to the lobby area to get some drinks at the sports bar before heading to lunch at the main buffet. We ate dinner at the seafood a la carte (beach buffet during the day) first. It wasn't great, but it wasn't bad. I'd put in that middle area that you'll be content with but won't have good things to say. The food tasted good, it just didn't have enough seafood for me to call it seafood. We did the Mexican a la carte next which was amazing. really good food and great vibe in the restaurant. The last a la carte we did was Italian. This was also really really good. Very romantic setting if you're celebrating anything special. There was also a french a la carte and a steakhouse which we were unable to try because we had booked excursions and got back late.But I heard both are fantastic. Staff: Contrary to some reviews we read - we never had a single issue with staff. They are super nice and helpful. The only thing to be aware of is some of them are a bit aggressive trying to sell you an upgrade. It starts off with an invite for free vouchers at the spa and breakfast to find out more about there VIP program. We said no to all of it but from what we heard, it ends up being a presentation for time shares. Accept the offer at your own risk. We also declined to deal with staff for excursions. We booked everything through our travel company which was west jet vacations. They had a rep on the resort all day to help and answer all our questions. The only negative for service was at checkout. We called in advance to have a cart come pick us up at our building so we didn't have to walk with our luggage. We waited for almost 40 min and no cart came so we decided just to walk instead. Excursions to Consider when visiting Riviera Maya: Island of Cozumel, Ruins in Coba, Ruins in Tulum - The island of Cozumel has a secret beach you'll want to visit 10 times over. Overall we had a great time and experience. Would I go back to this resort? probably not but we're also the type of people who like to try new resorts. None of them are ever perfect anyways. We'll definitely visit Mexico again though.

El Dorado Royale: Beautiful Resort with some drawbacks

Beautiful resort, However nothing in life is perfect. There was not enough beach side and pool side service resulting in long waits for drinks. Room service, at least 1 hr waits for delivery. Restaurants food quality was amazing, however wait times were at times 1hr. I could understand this if the dining room was full, however when half the tables were empty and we were given a pager, no explanation despite repeated questions as to why, just a smile. The concierge annoyed and badgered you to at [... read more]tend the sales presentation for an expensive membership. The pool and bar closes way to early. This is an adult resort , we don't have bedtimes. The evening shows were impressive and the Mexican fiesta night was amazing with outstanding performances. Room quality was outstanding.

Ocean Riviera Paradise: Wow!... Couldn't ask for more

Got back from ORP on the 24th of July and couldn't be any happier! Our expectations for the trip were wildly exceeded ... We stayed in Eden very close to the beach and pool ... We have stayed in Mexico several times and this resort was the best ... We have previously stayed at and enjoyed another hotel in the H10 chain ... Ocean Coral and Turquesa so restaraunts etc were similar yet ORCs were even better Everything was excellent ... Reception was seamless ... Service was great in all the bars a [... read more]nd restaurants .... Pools were all as advertised ... El beso ...party pool!!! ...Eden ...fun but a little calmer and the beach pool was great for going for a dip right off the beach ... Entertainment staff was excellent day and night ... There were plenty of huts and chairs at the beach ... There were a number of comments on trip advisor concerning the walk from beach to lobby ... 10 minute stroll at the longest with lots to see on the way Lots of reviews talked about the seaweed on the beach and in the water as well as the fact there are lots of rocks ... All are correct .... However it's an ocean surrounded by one of the largest reefs in the world .... If you go through the initial seaweed area the ocean is gorgeous .... Take water shoes if you have tender feet ... The workers are constantly cleaning the beach all day and should be commended for their hard work Tips .... If you like the beach stay in Eden ... Adult area is El Beso All the restaraunts were great except Route 66 ... Burger place we didn't try but stayed away because we heard it wasn't great If you want a good burger go to the beach restaraunt at lunch Definitely go to the beach restaraunt at dinner and sit on the patio .... Beautiful breeze on the ocean and a fabulous array of seafood Blue moon was delish but you MUST have closed shoes ... No sandals if you are a male ... Sexist? .... The food is worth it Italian was also excellent Eat breakfast at the Mexican restaraunt .... Seems to be a little known secret but they have everything the same as the buffet but no lineups ... See Jose and/or Ricardo ... AKA ...The Chili Man if you want to book a tour especially snorkelling ... Set us up on an excellent snorkelling adventure Go book ORP now .... You won't regret it

Bahia Principe Explore Coba: Large Resort

Overall the resort was good. The food and restaurants were excellent. It was nice to be able to use the amenities at 2 of the 3 hotels. The room was also excellent. The travel was smooth and comfortable. We had a few things that we thought could be better. Although they are good at looking after the grounds and caring for the wildlife there, they used sewer water to water the grounds and it stunk very badly after they watered. Usually they would water in the mornings and so when you opened yo [... read more]ur balcony door, the stench hit you. One day they watered in the afternoon due to meetings in the morning and it was awful. We did kindly mention it and they changed watering to an earlier time. The second issue was the service. We used to live and work in hotels in Puerto Vallarta Mexico. The wonderful people working were working hard, but the hotel was at 100% occupancy and there simply were not enough servers in the main restaurants, so you would wait a long time to get service, and we always tipped. The entertainment was excellent as well. Unfortunately the pools felt like hot tubs. The last issue was the unfortunate state of the beaches. They have been washed away over the years from hurricanes, and pollution has caused tons of seaweed to wash up. The Beach of the Coba hotel was unusable for half of our days. It is a sad state. They told us that before they used to clear away 1-2 tons of seaweed a month and now it is up to 120 tons PER MONTH. They simply cannot keep up with it. It was seaweed soup. We were able to use the beach from the Akumal hotel, but not there amenities, so it made for a hot hot day. Luckily we had a beach umbrella. It is a wonderful hotel, and they did try and please us when we politely expressed our issues. They were kind and decorated our room door for our daughter's birthday and delivered a small cake. Next time I would book staying at the luxury Akumal resort instead.

Valentin Imperial Riviera Maya: Excellent resort!

Resort was wonderful, our room was really nice. The food was amazing, every a la carte restaurant we loved. Service from all employees was great. Only thing to complain about was some seaweed at the beach

El Dorado Seaside Suites: Great Hotel and Vacation

The rooms were beautiful, staff helpful and the food was fantastic! Tons of amenities and the WiFi is on point with access everywhere on the property! The only thing I'd say to guests is to turn on the "dry" feature on your a/c otherwise your room will be covered in moisture because of the high Mexican humidity.

Blue Bay Grand Esmeralda: GREAT TIMES, GREAT PEOPLE

This hotel was great it did have its positive’s and negative’s, bed could have been more comfortable..... Great place to spend an anniversary ❤️❤️ Last night they gave us a complimentary night at their BLUE DIAMOND BOUTIQUE HOTEL ❤️❤️Wow was resort. Would totally recommend and would go again

Ocean Riviera Paradise: Great resort but had restaurant booking issues and major issues with trip central

This Resort is beautiful. There are multiple pools and activities. The nightly entertainment is really good. The food at the buffet was decent. Their steaks at all the restaurants were excellent. There was enough variety to satisfy every member of our family ranging from a 3yr old to 60+ yr old. The ice cream parlor was a hit! Rooms are clean and nicely decorated. We lost electricity in our room twice during the 7 day period we were there (mid July 2018) ..and one of those times the water [... read more] pressure was down and then completely stopped flowing out (front desk said it was an issue through out the hotel and this was fixed within about 15min) The Bars were serving imported alchohol that my hubby said was exceptional as he's usually seen domestic alcohol at other resorts in our past travels. The service however was backed up on few occasions with about a 10 min wait as there weren't enough bar tenders. The beach was not great. Too much seaweed. The staff that was in charge of cleaning up the seaweed couldn't keep up. It looked and smelled dirty. Not many people were going into the ocean. We usually enjoy the pools anyway and were not bothered. Though it would have been nice to be able to walk down the shore had it been cleaner and seaweed free. We arrived at the resort around 8pm. No one greeted us with drinks as we normally have been at other resorts in our past travels. My biggest complaint is the way the restaurants book guests. First they have many restaurants to choose from but the Japanese restaurant is the only one that takes reservations on the same day you want to dine. Guests stand in line from 10am for guest services to begin taking reservations 1130-1230pm ..and this place gets booked fast. In order to get a guaranteed booking, they make you buy a bottle of wine. We did this finally after unsuccessfully attempts to get a reservation two days in a row. And they screwed up our booking. When we arrived for dinner at the Japanese restaurant they had a booking for only 2 when we had asked for reservation for 6 family members. We fought for our seating for 6 people and refused to leave. This was the only way we were able to dine hear. The other four guests who's seating we apparently took arrived 30 min late so they were denied seating at that point. The guest services also made mistakenly told us this restaurant was taking reservations on monday which we learned on the monday that its closed when we went in to make reservations. We basically wasted a decent amount of our time trying to book dinner at this restaurant which is the most popular one there. Server and cook were very good. The cooking table was entertaining and enjoyable after all but it didn't start pleasantly and so my mood was upset as I was the one who faught for our seating. Oh and I had asked to speak to the manager who was never called to the front to help with the situation and confusion. The second most popular restaurant is the steak house and is only takes walk-ins. But with a family of 6, we had to wait 1 hour and 45 min !!!!! Again this was ridiculous and they had told us it would be about a hour wait. In that hour we decided to feed the kids at the buffet and then return in time to be seated. We still had to wait about 45 more minutes. We put our name on the wait list st about 740pm. We returned an hour later and were finally seated around 930pm. It was a very late dinner for us and they turn off the Air conditioning at about 10/1030pm. So half way into dinner the restaurant was beginning to get warm and eventually uncomfortable to eat in a hot environment. Not the best experience. The main entrees were very good yet not excellent and the appetizers and desserts were very much so lacking in flavor and quality. Server was very kind and helpful. Lastly, when booking with trip central, the reservation/receipt/email DID NOT INDICATE That we had paid for AIRPORT TRANAFERS as part of the AIR CANADA VACATIONS PACKAGE. There were no vouchers available as part of our online booking. We ended up forking out $97 USD for return taxi fare to and from hotel for 4 people. My parents were supposed to arrive the same day and time from calgary with connecting flight from Toronto to cancun. We were coming from toronto. We were all supposed to land together on the same flight but my parents air Canada flight got delayed in Calgary for 3 hours so they had to take a different flight the NEXT DAY. They arrived the following day and ALSO PAID $67USD FOR A ONE WAY TAXI TRIP TO THE RESORT. had we been made aware by trip central about the airport transfers we would have saved $170 USD that the taxi company charged!!! Let's not forget that my parents got delayed and so they would have missed their connecting flight in Toronto .. other other option given to them was to fly out to Seattle and wait their for a few hours before catching a red eye flight to Cancun arriving 8am. This option would have meant that they'd be In transport for more then 14+ hours. Really not a good one at all for someone who's in their 60's with health problems. So they chose a direct flight the next day and arrived at 8pm at the resort. They missed one whole day of their vacation and nights stay at the resort. So who's going to compensate for this?? Not to mention they missed out on the birthday celebrations that were planned for their granddaughter for that afternoon of the day they finally arrived. Just a big mess ..and alot of hard earned money lost. Not how you expect to start off your vacation. Did I mention this was my parents very very first time traveling down south to an all inclusive resort. Started off with some disappoints for sure. The first day/afternoon we missed my parents as they weren't present to enjoy the once a week pool bbq and pool foam party. Disappointing! I'm not sure I would return to this resort when there are plenty of other great choices out there. In fact we are not sure if we will ever book with trip central again unless the above issues are resolved and compensated for. We've lost alot of money booking with trip central and air canada vacations. 1. The taxi fare could have been avoided! $170USD 2. The airport transfers we paid for were no use to us because we were never made aware of or given the vouchers on booking. (Air Canada vacations rep told us the vouchers were approx. $25/per person each way). So apparently we paid $300CAD (INCLUDED IN THE COST OF OUR TRIP..$50PP) in total between us 6 that trip central did not give us the vouchers for. 3. The delayed Air Canada flight for my parents from Calgary to Cancun via Toronto, resulting in one missed night stay at the resort. Losing one whole day at the resort.