Bahia Principe Escape Runaway Bay: This was an amazing resort.
The most important for us was the staff from the entertainers to the room services, everybody was very pleasant and very helpful. The grounds were immaculate. The food was fantastic and even the weather was cooperative. This is true from the time we arrived until the day we left.
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ByNameByNature -
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Bahia Principe Explore Akumal: A true 5-Star Leisure Family Resort
In the family resort category, it is a true 5-star resort although some areas need to be improved to the reasonable level. The facilities are well maintained. The room equipments are working mostly. There are always some things do not work such as lights, plugs... The service are friendly with very capability. Food quality is well maintained in high standard. Comparing with its neighbour Coba and Tulum which are 4.1-star, the Bahia Principe Akumal can be a true 5-star family resort.
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Silvery -
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Bahia Principe Explore El Portillo: amazing resort
Beautiful beach, fantastic for families and the resort was clean with friendly staff. Snorkling right off the beach and plenty of natural shade. Lots of different beautiful areas to eat with a good variety of food.
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Marmar -
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Bahia Principe Explore Akumal: Amazing
Very quite Hotel. Lack of music at main pool and lobby. Hotel shouts down at 11:00 pm! They turn off the lights at Lobby. No live music. Great food. Great staff. Far from Cancun. A la carte reservation is not efficent!
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Kate1971 -
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Bahia Principe Grand San Juan: lots of fun
We traveled as a group, two families. We enjoyed the ocean suites. The two bathrooms was terrific with a large family. I buffet was on of th best we have been too. Food overall was very good. Could of used pool side bar service. Only complaint.
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Patty and fernando -
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Bahia Principe Escape Ambar: Great Resort and Awesome Pools
Hotel was awesome, service was excellent beaches were brilliant and clean. Stayed on adult only side. Pools were amazing, I would recommend this place to everyone. Only down fall was not enough entertainment for a rainy day for instance. Throw in karaoke or music for those not wanting to sit in their rooms to watch tv. Or a big projection tv with funny videos or canadian music videos in all lobbys. But other than that, the place is great.
We lived staying at the Bahia Princepe resort in Jamaica. Everyone there was so friendly and fun to be around. They made the best drinks and we had an awesome butler! Will go back again For sure!!!!! Amazing holiday!
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Chryslad -
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Bahia Principe Grand Samana Roulette: Best Dominican hotel I've stayed at to-date!
I'd only been to Punta Cana, Puerto Plata and La Romana before this, and wasn't sure what to expect. There are apparently only six resorts in Samana, so it's a really big up and coming place for tourists to stay.
I did the Roulette, which worked out great. I paid about $200 less than the advertised price this way. Usually you find out around a week before you travel, but because we went during a peak time, we didn't find out which of the two hotels until we landed.
I absolutely loved it. The h[... read more]otel was perched on a cliff, so you had the most beautiful view of the city and ocean below. We upgraded for a room with an ocean view and it was 100% worth it. It was so nice to sit on the patio, sun on your face, reading a book or smoking a cigar. We spent more time there than we thought we would, just because of the view.
The rooms were okay, pretty standard, a little old looking. The maid didn't really make the bed, but everything else was clean. No issues with the room, but we did have some friends whose toilet broke - the resort fixed it the same day.
There were three pools that I knew of, however, I think at peak times non-upgraded travellers aren't allowed to use one of them (it was for VIP guests - way better chairs, we went there anyway). There were always enough chairs, which was nice - you didn't have to wake up at 6 a.m. to reserve your seats.
The beach was nice, but pretty small. Again, always chairs available. The elevator takes a long while to go up and down to get you, but you're on vacation, so who cares. There were also stairs leading to and from the beach you could take. The water was nice - lots of fish swimming around even in the shallows. There's free snorkeling and a beautiful little reef just off the shore to swim out to. TONS of starfish and colourful fish there. There was also a bar down at the beach so you didn't have to travel back upwards for drinks.
The entertainment wasn't good at all, but I wasn't there for that so I didn't mind. At night there isn't much to do - just get a drink, lounge around and chat with people, play pool or foosball down by the kids area, or gamble at the casino in-house.
The food... was disappointing. The last three trips I went to Cuba, so I expected better food from Dominican, based on what I'd experienced previously. The food was Cuban level, if not worse. It was almost always cold, no real good options at all. Breakfast was the best meal of the day, but lunch and dinner were sub-par. I'm not a picky eater at all, but as someone who can't eat red meat, there were very limited options (they only had grilled chicken as an option one of the seven nights I was there for). It was also super bland, whereas usually in Dominican they incorporate spices... or at the very least salt and pepper. You'll basically just eat to get by at this resort.
The a la cartes, however, were awesome. Food was definitely restaurant quality there, with tons of great options.
The staff was super friendly and helpful. Loved Manuel at the lobby bar - he makes the best drinks BY FAR. We ended up just waiting for him most times.
There are a few excursion options here, the typical four wheeling, horse back riding, etc. We saw the national park, which was slightly disappointing (they made it out to seem crazy beautiful, but it was pretty mediocre looking from the boat). We also did the ziplining which was amazing - one of the longest ziplines in the Caribbean. Friends of ours saw the waterfalls and it looked like a great excursion too. Take a trip out to Rincon beach if you can! SO WORTH IT. It's in the top 10 nicest virgin beaches in the world.
From the hotel, it's about a 10 minute walk into town. Samana is incredibly safe and super nice to walk around in. A lot of the locals speak English and are helpful. Grab a bite to eat at Antonio's Pizza! One of the best pizzas I've ever had, seriously.
The bridge to nowhere was a cool walk, although it was under construction in places.
It's pretty close to the airport, about 20 minutes.
A downside that travellers should definitely keep in mind are the many, MANY stairs at the resort. As I said, it's on a cliff, so those who can't walk very well or for very long, should avoid this resort. To go anywhere other than the lobby, main pool or beach (so the snack bar, other pools, other beaches, some a la cartes) there are hundreds of stairs to walk up and down.
Overall, AMAZING and totally unique trip. I've been to dozens of hotels across the Caribbean, but literally none like this. It felt so peaceful, beautiful and untouched, not built up like typical touristy areas. Definitely recommend!!!
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Zohrali -
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Bahia Principe Explore Jamaica: Great Resort
We went with low expectations and they delivered! Definitely get the rooms with ocean view, it's always nice to tip $1 to your server/bartender (they remember), the beach is a bit too small for Bahia, nude beach was a bonus, clean rooms, clean beach, clean pool. You'll always get that 1 rude employee or that 1 bad experience. Overall for the cost in Jamaica, its worth it ;)
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Grammie -
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Bahia Principe Escape Ambar: Beautiful
Grounds beautiful. Meals in all the restaurants excellent. Room adequate but because we had 3 in our room the sofa wa a terrible bed. We requested a separate cot but they did not have one. Instead gave us an extra mattress for the sofa. It was lumpy and soft and none of the 3 of us could sleep on it. We had to ask 4 times for it before it was brought to our room.
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LovingSamana -
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Bahia Principe Explore El Portillo: Fantastic all around!
We found this resort to be very clean, offering excellent service and has wonderful staff, great accommodations and lastly a wonderful beach!!
It was a great time for all of us!! The drive took about an hour but it was very scenic.
We would definitely go again!!
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Annski -
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Bahia Principe Explore Akumal: Beautiful resort.
This resort was exactly as reviewed. Food was excellent and lots of choices. Reservation process for food was slow but knew that before I went there. Rooms were very clean and comfortable. Oceanview room was amazing.beach was great for lounging.lots of umbrellas and lounge chairs.I chose this section for the snorkeling and was very happy. Saw a ton of fish right at the resort.even saw a turtle and stingray.water was rough but you could still snorkel because of the breakwater.
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Trishie -
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Bahia Principe Escape Sian Ka'an: Food was amazing!
Sian Ka'an was a rather small resort but being able to use all the other resorts was a great perk. The food was wonderful, Japanese and gourmet restaurant were unbelievable.
Beach area was rather small but the akumel pool was great.
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Robert57 -
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The Eurostars Grand Cayacoa: Nice Resort
Bahia Principe Clubs and Resorts - Gran Bahia Principe Cayacoa
The Gran Bahia Principe had a very nice setting, along a very hilly waterfront...there is no elevator in these buildings, which did not bother us, but there were also many stairs to climb, so being physically fit is an advantage. There were a variety of pools and two small ocean fronts to lounge or swim.
We were initially placed on the ground floor of one of the buildings- 3200...We did not have a good sea view from here plus there [... read more]was less privacy. We asked to be moved to another floor and staff were very helpful locating a third floor room- offering both privacy and lovely view of the little bay and the ocean to our front.
The staff were pleasant but not always attentive to guests at the restaurants. We sometimes had to ask servers to bring us beverages, which seemed odd as this should have been something done automatically, in my opinion. And this was in the more attractive featured restaurants. At the main restaurants in the main building, staff were much more prompt in attending to guests.
At the cafe, there was a variety of drinks and cocktails offered but not a big selection of coffees.
I also wonder why there was an extra charge for premium drinks when we paid so much up front, as this was supposed to be all inclusive. The alcoholic drinks offered, such as scotch tasted inconsistently different and not of the correct quality, I believe. It all depended on who was pouring. J&B and Johnny Walker Red scotch should taste consistently the same, which was not the case as I think the bar tenders were substituting with cheaper blends.
The house wines served at restaurants were inconsistent in taste. One place would have a full bodied red and the next place something different. The white, house wines were also inconsistent in taste; sometimes good and other times vinegary.
The food was good but lacked variety. We enjoyed grouper every day, but would have appreciated fresh shrimp and scallops and more types of fish. There was Mahi Mahi or Dorado, I think it is called, but that is too bony for my liking. The suckling pig served at New Year’s was wonderful.
There was a small gym which I used twice. It was adequate but nothing special. I used one of the exercise balls for stretching and noted that the ball was dirty. I believe staff should be more attentive to cleaning equipment for guests.
I noticed some Maintenance issues. I noted that there was a leak in the roof of the gym room. I saw a slow leak, dripping onto the floor near the larger weight machine. In my building, 3200…during a heavy rain I noted that the eavestrough facing the ocean in the right corner of the building facing to your front, when exiting 3200 was also in need of repair. I feel these issues should be addressed for safety as much as anything.
The staff at the front desk were always pleasant and accommodating, my compliments to you, your front end and other staff. Everyone was pleasant, from the groundkeepers to housekeeping. We appreciated the shuttle service whether to our building or to town.
We liked our stay and will come again. My suggestions are not meant to be total criticisms, but opportunities for improvement. As a friendly suggestion, send your leaders/managers to Mexican 5 star resorts for a week, so that they can see for themselves what a 5 star resort should look like.
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RileyB -
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Bahia Principe Explore Akumal: Beautiful Resort
The resort was clean and well kept. Everything was perfect during our stay. The resort was busy however we could always find a lounge chair and no problems getting into the restaurants. The staff were very friendly and happy to serve us. The food was amazing. I would definitley go back!
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Queenie1 -
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Bahia Principe Explore El Portillo: Extraordinary property !
I absolutely loved this property ! The nicest Baha'i I have ever stayed out for layout & ambiance. The only issue was service at the beginning of my 10 days but as we got to be familiar with staff it improved! Hope to return with my whole family !
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Dorett Emanuel -
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Bahia Principe Escape Runaway Bay: 4th time going to the Grand Bahia!
This was my 4th time being to the Grand Bahia in Jamaica and this time I booked 7 family members with me, who all enjoyed their stay. I always recommend this place to my friends and family and have 3 more people who I've recommended coming at the end of January! It's a huge resort, yet some how they still give you a personal experience. Everyone is friendly, always helpful and kind. The food is great! I would suggest making reservations for Don Pablo! If you have time, you won't regret making a [... read more]Spa Reservation for a Deep Tissue massage (get the 50 mins, it's worth it). The spa is super clean and it smells wonderful. You are close to so many fun excursions such as: Dunn's River Falls, Green Grotto Caves & Blue Hole. Runaway Bay is also a super safe area in Jamaica. You won't regret your choice if you choose the Grand Bahia :)
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Sunandbeach5 -
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Bahia Principe Escape Sian Ka'an: It was OK
Overall the stay was ok. Great NYE party! I am not sure how the resort is considered 'luxury'. We spent a lot of time at Akumal pool/beach. Some shortfalls in service, for example:
- having to explain how to make a white wine spritzer to each staff member every time you ordered
- poor English of the staff (practically non-existent), it was so difficult to communicate
- we were there only 3 nights, some accommodation should have been made for us to visit at least one of the a la carte restaurants[... read more] but were told no availability (only 5:30/10pm seating times)
- 2 beds requested, when checked in the beds were pushed together, had to call twice then wait for them to be separated
- rooms are small
- being told at the restaurant you can't come in because of a wet bathing suit (first time I've experienced this at any resort, it is the way it was communicated and no attempt to accommodate in any way, ie provide to sit on a towel)
- no snack bars, food areas where you can eat in your bathing suit etc. (only 1 at Akumal and it is far away from the main area)
I would not return to Sian Kaan, however would consider/recommend Akumal if returning to the area.
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Frankieboy1818 -
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Bahia Principe Escape Ambar: Awesome really great place
Every think was beautiful grounds room food all perfect beach was beautiful lots of food to choice from pools kept very clean and warm very big resort but trolley carts every 5 mins to take u anywhere u want to go great place for families
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Truenorth -
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Bahia Principe Explore Coba: Top notch place
This is a very well run property with excellent rooms, pools, restaurants and service. Everyone is very friendly and service oriented. I recommend this place for people with families as it is very kid friendly and has excellent facilities for kids including a kids water park which my five year old thoroughly enjoyed. The beach is less than a ten minute trolley ride away. There was some seaweed in the water and on the beach the day that we were there - but the staff stay on top of it and clear it[... read more] away as quickly as they can. Mayan ruins are nearby for a tour. All in all we were very satisfied with our stay.