Grand Oasis Riviera: It’s ok for the price

First impressions weren’t great to be honest. No welcome drink, room was hot upon arrival as the AC was off, and our fridge wasn’t working (it was heating drinks instead of cooling them) so needless to say we were in desperate search of a cold drink after checking in and getting to our room. Our fridge was fixed the next day after a reminder to the front desk. Also regarding the fridge: only the water was restocked all week, not the sodas or beer. Before I get into more negatives, we enjoyed the [... read more] beach, pins coladas and family time together; the kids enjoyed the pools as well; it’s a quiet resort and we could find some peaceful pool areas to relax by ourselves. Back to the negatives: the nightly shows were low-effort and pointless to attend; the staff didn’t seem too happy to be there which makes me think they are either underpaid or treated poorly; the buffet lacks variety (though it’s a small resort so that probably reduces food waste); if you’re a big drinker you may find that there are a lack of bars throughout the resort that stay open all the time (the 2 outside bars are open from 11 am- 6 pm and we later found out that there is 1 bar inside the very quiet lobby that is open at different times) so if you want to avoid people partying then that will be a bonus for you. We had a good vacation but when we come back we will likely avoid this resort.

Bahia Principe Explore Coba: Good resort, so sorry service

We enjoyed the resort itself-the pools, waterpark. But the beach was far away. In order to have access to other resorts and use their bars, pools, waterparks and restaurants, we had to pay extra. We enjoyed the grounds. Staff were not helpful. Lots of confusion. Sometimes we had to ask several times, if you tip, you get better service. Guest services were often not available. We got more information from other people. Even though we loved the food, the entertainment, the animals-I would not go t [... read more]here again due to poor service and attitude.

Grand Palladium Kantenah: Good resort overall, rooms not great

The resort is fine. Very modern in some senses (app to book restaurants, bracelet key, they aren’t militant about the pool towels, etc.) but the rooms are lacking in most ways. Very little storage (zero drawers), no bathroom counter space (instead there are two sinks which is not necessary). One very tiny garbage. Our safe was broken, they fixed it. The TV was also broken but we just left it, didn’t want to continuously have people in the room fixing things. Food is good, lots of selection and i [... read more]t was good quality. We ate at the Italian, Thai, and steakhouse and they are all good, with great service. Airport transfer is easy but SO MANY STOPS, on the way back, the 80km ride took almost 2 hours. Pools are good (a little cold but nothing crazy).

Breathless Riviera Cancun: A Vacation to Come Back To

We found everything to be clean, upkept and pleasing to the eye. The rooms, grounds, and restaurants were beautiful. The food was better than most all inclusives, the entertainment was fantastic! We definitely recommend and would return.

Platinum Yucatan Princess: Amazing resort

This resort has beautiful grounds.The staff were welcome, helpful, warm and friendly. Food was always great and lots of variety from restauranst to buffet and snack bar by the beach. Amazing entertainment at night. Truly left satisfied with all that this resort had to offer from beautiful rooms to friendly staff. Definitely coming back.

Moon Palace Cancun: Facilities not too good

The food is amazing, but the facilities are not great. We were to have 3 rooms with either 1 king bed or 2 queen beds, but we had 2 rooms with 2 king bed and the other with one queen bed which was not what we agreed. Also, we stayed in a place called Sombreto and on the 2nd floor. The elevator was did not work throughout our 7 night there and all our luggage's were carried by hand by the staff. We were told the elevator has been down for quite a while. The staff were great and nice. Sometim [... read more]es, room cleaning does not provide enough towels. The Airconditioning was not cooling even after coming to fix it. Too much emphasis on selling membership. Not a place to go for a 2nd visit.

Iberostar Waves Paraiso del Mar: Would not recommend

It was my first time to Mexico with the last two years at Punta Cana. This resort was disappointing. Very poor and unfriendly staff really stood out. Food was cold everyday at the breakfast bar and restaurants did not compare to anything we went to in punta cana. We still had a good time because we were there with our family but this was not a 4 or 5 star resort.

Iberostar Waves Paraiso del Mar: Clean and Colourful Resort

A nice resort with lots of dining and entertainment options. Our room was modern and spacious. We were expecting two double beds but made it work with a king bed and couch. The beach is beautiful but packed with people. I would love to see the resort use heating apparatus for their buffets. Unfortunately we had a lot of cold food. Definitely something easy that the resort could improve upon.

Bahia Principe Escape Sian Ka'an: Great Resort

Very nice resort.Lots of shaded areas.A la carte restaurants are really good.Very nice staff.Very beautiful golf course nearby.Guess services really care about their guests.Lots of excursions to do in Maya Riviera.

Hyatt Zilara Riviera Maya: Hotel stay

It was really nice stay with great food options and drinks unlimited. Given a opportunity i will rebook and join in this hotel for my stay again. Pools were quite clean and food multiple options to chose from

El Dorado Seaside Palms: Wonderful Resort!

The grounds and beach and food and resort staff were all amazing. We stayed on both the Palms and Suites side and both had its perks. Palma was better for the non party type but not ideal room layout if you have accessibility issues. Restaurants were easy to get into, even at nearly full capacity. And the food was just amazing. All staff were incredibly accommodating and always asked about allergies or sensitivities. The vegan restaurant was amazing too. Finding special coffee had its challenges [... read more] but machine in room made a good basic black.

Bahia Principe Escape Sian Ka'an: A horrible resort that ruined Christmas!

This resort is an absolute nightmare! It took almost an hour to check us in, and then we were told to wait for a trolley to take us to our room. After waiting 30 minutes we ended up walking to the room with all of our luggage. The resort wasn’t busy and had very few travellers. Got a room with absolutely NO hot water and when we went to the front desk they were no help. We were unable to shower the entire trip and denied a room change. The front desk said they would send a supervisor to come  [... read more]check our room, and at 1AM we heard a knock on our door. We didn’t answer because we were trying to sleep. We felt that it was an inappropriate time to be coming to our room, but the staff didn’t seem to care which was a common theme amongst the entire staff. Room service stood outside our door every morning and had loud conversations at 8am, and if we didn’t leave the room by 8:30am, we would receive a wake up call from staff to wake us up. They wanted access so they could clean it, so we were not allowed to sleep past 8am. On the third day I had to unplug the phone and lock the door because they would just enter even when we were sleeping. They didn’t care. The food service is also pathetic. You can sit in a restaurant for over 30 minutes without getting served. They got upset when I got up and served myself some water because I was needing a drink and couldn’t wait any longer. There was only one other table with people so they weren’t busy. We even tip staff 50-100 pesos and still the horrible service. After 30 minutes waiting to give our order, it was another 30 minutes for them to make a ham and cheese sandwich. The chef was so mad one day he had to make a sandwich, he smashed the bread so hard until it was in pieces and totally squished. The room was absolutely FREEZING because the AC was broken so temp was 17.5 all day and night, and there were no blankets on the bed. Only a very thin sheet and almost froze to death the first night and woke up very stuffy. We had to ask for 2 blankets from front desk. At 5pm on Monday a four wheeler would drive around and fumigate around pool. A big thick grey cloud would surround the entire resort and make it smell like diesel fumes for the entire evening. The next day you would find dead cockroaches in your room and all over the resort. Ala cart meals were nonexistent. It was just the buffet food but with service. An employee named Luis would give our table away constantly and make us wait longer. They would always bring the wrong drinks, and they would pretend to be cleaning so they don’t have to serve. We watched 3 of them wipe down a table for 30 minutes while people sat waiting for drinks. Cockroaches in room, alive and dead. They would be everywhere! We wouldn’t leave out sandles on floor because there would be one in there in the morning! Spider webs were covering the hot tub. It hadn’t been cleaned in a very long time too. There was lots of hair at the bottom when I removed the cover. There was a very strong smell of feces between the ala cart restaurant and pool restaurant the entire week we were there. It was a very pungent odor and made you feel sick to your stomach when you walked by. It was extremely loud from 10am-5pm around the entire resort. The Mexican entertainment staff would be screaming on loud speaker and have music blaring at top volume. We tried to have a nap but the volume of noise in the room was unbearable and we couldn’t get any rest. It was constant party, party, party! The attitude from staff was pathetic. They didn’t want to be there and it showed. They were rude to you, they ignored any requests, and threw together food and events without even considering the guests first. They just wanted your money. The transport from hotel to hotel was painful. Jam packed trolleys that they would squish 3 to a seat when it only fits 2. They were always late, would circle around the resort until it’s full, and hit speed bumps with speed that would send you flying in the air. It also hurts your butt and back when you landed. They would constantly scam money from you. Taxi would over charge by a lot and shops would mark up prices 3x what it would be off the resort. A bag of chips was $30! Constant harassment from time share people when relaxing or walking back to room. They were all over the resort, and they would FOLLOW YOU! Poor food options. Raw and undercooked food was always at the buffet. No plates, no butter, and no condiments were also a regular thing at the buffets. There was a lot of seafood and dead fish carcasses all around the buffet. Coatis and raccoons were all around the resort and they were chased by staff and hit with net on a stick, as well as the birds. They were quite cruel to the animals in the area. The hotel even boasts that they are a nature preserve but it didn’t feel that way when they were abusing the local wildlife. Uneven and rough sidewalk made it difficult to walk around. They put Christmas and new years decorations on the path so tourists would stop for photos. This meant you were waiting to go by for 10 minutes while people were taking photos on the pathway. Charging extra for food and festivities during Christmas and new years to get extra money from tourists. They shut down parts of the hotel which we had already paid for so they could charge more for a party. It was constant money grabbing. “How can we get more from the tourists”…by scamming them into thinking we are giving them more when really it’s only what they have already paid for. It’s absolutely insane how long you wait for at this resort. Especially when they were not even busy. I have attached pictures to show some of the things in this review. I would STAY CLEAR OF THIS RESORT! Waste of money!

Bahia Principe Explore Coba: Wonderful FamilyTrip

Before leaving for the trip we were a little concerned by some of the negative reviews we read, however we were pleasantly surprised. The rooms were a little dated and could use some fixing up but the entertainment and food made up for it. The fact that it was not on the beach was irrelevant as the shuttles made it very easy to get there and we never had trouble finding chairs, the line for the bar was always long so we just brought drinks with us. The New Years dinner and party was beyond [... read more] our expectations! The resort is very clean, the grounds are absolutely beautiful and the people who work there are so happy, friendly and so helpful. After touring the entire complex of resorts we will definitely be back to try out either the Tequila or the Tulum resorts for no other reason then the Coba is geared to families and small kids which we do not have.

Akumal Bay Beach and Spa Resort: Beautiful place

Everything so lovely here. But if you just wana be relax and enjoy the lovely beach is for you. No night madness here ?‍♀️?no club no party. Other than that fantastic place. Will go back again. Just domt like the 1hr and half driving from airport

Akumal Bay Beach and Spa Resort: Beautiful place

Everything so lovely here. But if you just wana be relax and enjoy the lovely beach is for you. No night madness here ?‍♀️?no club no party. Other than that fantastic place. Will go back again. Just domt like the 1hr and half driving from airport

Platinum Yucatan Princess: Really good resort

The hotel is great but it's starting to show its age and could use renovations soon, they're currently doing the Grand Riviera next door so maybe once that's complete. Great food at all the restaurants, even at the buffet. Staff at the resort were great and helpful when needed. But some bartenders seemed disengaged. Most of the pools were shaded most of the day and were quite cold. Overall it was a great resort and all the pros outweigh the few cons

Ocean Riviera Paradise: Océan Riviera paradise

Beautiful clean well maintained. Friendly staff. Helpful. Family friendly Great food and drinks and non alcoholic options. Not too far from airport. Lots of activités. Some communication breakdown re booking pickleball and didn’t see outs of info about activities schedule …just kinda stumbles in them

Bahia Principe Explore Coba: Amazing resort!!! Bahia Principe for the win!

The grounds were always clean. Very nice resort! Rooms were big and very comfortable. Concierge were there if you needed anything extra. Maids were super sweet and appreciative. Pools were great! Always found seats. Beach was nice, but I recommend water shoes for the water. Staff were very friendly! Service at buffet was slow for me and my son but everything else was great. Lots of walking since the grounds are huge. My son absolutely loved the arcades and pool tables. The food was good at buf [... read more]fet and amazing the Diner a la carte. Our best experiences in the South as a family! I would return in a heartbeat!

Royalton Splash Riviera Cancun: Family vacation

I found the resort itself clean, I wasnt impressed on the service. Seemed like all the workers we tired (over worked) and not very happy. Service was very slow everywhere. Food was alright but nothing spectacular. Not good for the beach but the pools were good.

Royal Hideaway Playacar: a real disappointment

The resort is very well kept by their staff. The grounds and beach are beautiful. However there is room for improvement. Poolside umbrellas and lounge chairs should have been replaced years ago. The resort feels dated. I was on vacation with my brother and our wives. Each of us became very ill for a minimum of 2 full days. Food poisoning was the issue for us. The concierge was made aware. Needless to say - this ruined our vacation. We will not be returning.