Barcelo Maya Beach Resort: Unhelpful reception

Frustrating with the check in, staff could not provide us with the 2 queen beds that was agreed on. We tried every day to switch rooms to no avail. The commication between the front reception staff was terrible they promised to bring a cot to accommodate my son as he is very tall and too big for a pullout couch. I had to remind them over and over . I was trying to stay positive and relax something I really wanted to do all year. Our alacarts were booked as early I a could at check in but got 1 [... read more]0 pm and 9 pm dinners witch was too late. Also disappointing. Ground s were beautiful, ocean gorgeous. Not enough bar staff-at the pools. Huge lines to get beverages. Some very rude. Good food lots of it. Always something to eat. Tons to do

Occidental Caribe: Great vacation destination!

We loved our 9 days at Occidental Caribe. Check-in was slow but afterwards, everything was just perfect. The hotel is gorgeous, room was dated but comfortable and clean. The grounds are spectacular. The buffet had lots of variety and we always ate too much. The a la cartes were enjoyable. The pizza at the beach was to die for! We would definately go back! This resort is very large and also very noisy, has a party vibe so is not ideal for those looking for peace and quiet. But if your looking for [... read more] a magnificent beach and lots of fun, this is the place!

Barcelo Maya Riviera: Great time

Even though it was Easter weekend and busy we still had a great time. 2nd time there. First time was just pre covid and resort was new. Food was fantastic, staff were great, servers around the pool always checking on us. Cannot complain. Walked through all the Barcelo properties to explore. Can’t wait to go back to Barcelo Maya Riviera

Barcelo Maya Riviera: Amazing Geyaway!!

We thoroughly enjoyed this resort. Rooms were very spacious, bed was HUGE and comfortable. We did have problem with ants in our room when they had left us chocolate covered strawberries. Food was amazing and drinks were plentiful. Only downside was they only had one house white and one house red for all restaurants. The house red was horrible. You could buy a bottle of red for an exorbitant amount of money. The pools were fabulous and the beach was very spacious with the palms teees for shades a [... read more]nd chairs. Overall we will be going back. Loved it!!

Occidental Caribe: 2 star

The hotel looks very nice but unfortunately when you get your room regardless of upgrades or new room selection they are all very un clean … our rooms bathroom was really dirty the toilet paper roll was missing so it was left on the garage can that was dirty the shower had soap scum all over the glass and the tub was stained really bad… under the sink you could see dry blood on the walls. The bed was comfortable but the sheets had holes in them. Our patio door was broken if an emergency we wou [... read more]ldn’t have got out. The tv didn’t work they finally sent someone to fix it on the last day of the trip. The air conditioner was really dirty and I believe the reason I left with a chest infection as so did other guests and they also figured it was from poor air. It took hours to check in and get the room situation figured out I feel I wasted a good part of the day especially when you only have a few days. The food was ok always the same but fruit was always fresh. The washrooms in lobby were always being cleaned…well mopped I didn’t see any cleaning other then a mop. The main pool outside was full of algae that was transferred to my husbands white t shirt …kinda gross.. The beach was beautiful and clean I wouldn’t recommend or return to this particular resort.

Barcelo Bavaro Palace: Pass on this resort

Terrible food. Service wasn’t good at all they just don’t care. Very busy, Very overbooked. Pools and beach were nice Other than that, I will never go back there. Stayed at a Barcelo in Mexico. Totally different experience. Came here on the advice of a travel agent.Big mistake.

Barcelo Maya Colonial: Enjoyment

Enjoyed our 10 day stay immensely with the caveat… this is a HUGE resort with NO transportation for people like me that do not walk distances well using a cane. Also, if you have mobility issues I would recommend asking if there is a room with a walk-in shower. Ours had a rather high sided tub making entrance and exit somewhat difficult.The only transportation is from lobby to lobby via double decker buses but nothing (as for example golf carts) to move people internally. Lovely Huge poolS, Gr [... read more]eat food, beautiful beach.

Occidental at Xcaret Destination: A Great Resort with a Few Issues

This resort really is a hidden gem. The direct, walk in access to Xcaret is amazing and well worth the money. Pools are sprawling and warm. The wildlife throughout the ground also great. The beach cove was so perfect for toddlers and the net system does a good job of keeping the seaweed under control. We travelled in the last two weeks of March and the resort was full to capacity. Overall, there was a sense of being short staffed. The biggest issue, and the one I couldn’t get over, is that th [... read more]e resort required you to line up each day at 7AM to get a reservation at the ala carts. Every single freaking day. The lines were long and slow and if you didn’t get there until 8/8:30 there were no reservations left. If you have little children or large parties this system is totally unfair. We didn’t get to try a single ala cart and the buffet food was pretty inconsistent - some nights pretty terrible. We actually went into Playa a few nights because none of us could face another buffet night. Also some general issues with the room - AC wouldn’t cool below 24 etc. the room was just tired and the cleaning was a bit subpar. staff were really great to deal with and genuinely tried to set things right but there wasn’t much they could do. In all, I would definitely stay here again, but only if I was staying at the Royal Level so the food thing wasn’t an issue.

Barcelo Bavaro Palace: Amazing resort

The resort was amazing , the staff were very friendly , the buffet food was ok not bad But Al Cart restaurant were amazing you just need to book in advance. The entertainment team were amazing we had so much fun with them , special thanks to DEIVI and Carlos can’t thank you enough, you guys made our vacation special. The room were clean , the hotel washrooms were so clean I was so surprised.

Occidental Caribe: Beautiful beach!

The hotel was clean and mostly well maintained. The beach was great, clean and the chairs were well spaced out. It was difficult to get a 2nd coffee or glass of wine, probably to lack of staff. The food was plentiful and ok.

Barcelo Maya Tropical: Barcelo Maya Tropical

This resort was always clean and tidy. Overall, it was huge and this required a lot of walking to get anywhere. This made it inconvenient, especially for anyone who might have trouble walking longish distances. I would not recommend this resort to seniors and would not go back myself for this reason. I found that there was not much variety in the food in the buffets from one day to the next.

Barcelo Maya Tropical: Great pools and beach, terrible buffet food

The beach was beautiful and cleaned well of seaweed. The water was sparkling turquoise and warm. The sand was soft as silk. The pools were clean and the perfect temperature and depth. We especially loved the kids water park area at Tropical as we travelled with a six year old. It was dissapointing that we had to wake up at 5am each day run down to save loungers. One day we didn’t and had to sit on the ground, surrounded by unused, yet claimed loungers. There has got to be a better system f [... read more]or this. The buffet was incredibly unappetizing. I hate cooking but I would have preferred cooking to the buffet food. I was so disheartened to discover the entire resort didn’t have cream for coffee. Only milk. Seems small, but seriously. Cream for coffee is pretty standard. The rooms were clean and nice. I liked using the soap, shampoo and conditioner provided. I loved how the mini bar was stocked each day with bottles of water and pop. It would have been nice to have more than just Pepsi and 7Up. I’m not really a pop person but I did hear grumbles around the resort about lack of choices. Also, every day I passed at least ten people struggling to use their key card to enter their room. The mechanisms need replacing. Beautiful resort. Very large. Great for young people who can walk around easily. Not great for older people. We liked it but will look for something with better food options for our next trip.

Barcelo Bavaro Beach: Golf vacation

Rooms are dated. Not like the photos. Food was sub par or below, service in most restaurants terrible, shows were boring, Sport's bar was good, had an excellent variety of sports on the TV’s, pools were great, awesome beach, golf course in great shape.

Barcelo Maya Palace: Amazing resort with lots to offer for everyone

Third time to the Barceló Maya. It never disappoints. We always have the most incredible booking experience with Tripcentral wit the exception of this last time. Sandra Taylor is rude and never gets back to you. I asked her twice for a hotel close to Pearson and never, ever got back to me. I gave up. Then, I called her with questions regarding the Mexico tax and she was rude. Never use this agent. Karol and Wendy Van Z are the best. Highly professional and kind.

Barcelo Maya Colonial: Good week at the Barcelo

Resorts is very clean. I found the quality of the food in buffet has declined over the past two years. Ala carts are very good.Kyoto and Brassiere were my favourites. The beach area is best in front of the Maya Beach. The Nexus transportation was poorly organized upon arrival. We waited for over an hour for a shuttle to leave airport. The return trip was perfect timely and comfortable.

Barcelo Bavaro Beach: Perfect beach

Even if the resort was full, it never seemed that there were too much people. There was always a long chair available or room in the pool or on the beach. he beach is really beautiful and there were a lot of sea turtles in the algae. The animation team is funny and does a great job at keeping people busy. The buffet is always detailed and provides a lot of different food. La Brisa and Kyoto were our favorite themed restaurants.

Barcelo Maya Tropical: Will go back a third time!

Considering that it is Spring break in America and March break in Canada. It was still a good resort for the money that was spent. Where else can you have daily options of food, a mall, disco, escape room and an outdoor lap pool in one complex? The nightly shows, were surprisingly good (usually not interested). The Disney theme, was the best with bubbles and characters on their wheelie shoes. Professional, singing and costume design/choregraphy.

Occidental Punta Cana: Good location

Food was lacking in quality and variety. Pasta was not cooked sufficiently. Had to request burgers cooked more to remove pink. Service for water , pop , coffee always very slow and sometimes completely forgotten Resort was well maintained and clean. Lots of loungers both at beach and pools.

Barcelo Maya Beach Resort: Good but needs change.

The Barcelo resort itself is beautiful. This was our 10th time there over the last 15 years. The trouble is that some rooms are showing their age - Furniture coming apart, plumbing issues... We booked the Beach (updated) but were bumped to the Tropical. The service has gone down in the buffets, especially the beach restaurants and selection diminished. While unfortunate, if you can get a good deal it is still worth going to the resort.

Barcelo Maya Colonial: Beautiful grounds; rocky beach

The grounds of the hotel complex are beautiful and very well maintained. The lobby is very spacious and clean. The swimming pools were clean. The sports facilities including the paddleball and tennis/pickleball courts were in good condition. The swimming area in the ocean was quite rocky, although there were a couple of areas where one could attempt to thread one's way through back to shore. I had a Premium ground floor "ocean view" room, although one can see the pools from the room, rather t [... read more]he ocean. It had a bit of a musty smell to it, but not overwhelmingly so. The room had two telephones, neither of which functioned upon arrival. These were finally repaired on the second day. The toilet was constantly flushing and then stopped working altogether. It took two days and three repair people to eventually repair this, with the toilet ultimate repaired at midnight on the second day (I was asked if the repair could wait until the morning of the third day, which I declined). A hot shower was non-existent during my entire stay. I was told to let the water run. After doing so for 15 minutes each time, the water temperature never even reached lukewarm. One day out of seven I once managed to get warm water in the sink. The luxury did not extend to the shower. Housekeeping made the beds and changed the towels, but the floor was certainly never cleaned. The main buffet offered a wide variety of options and food temperatures were usually quite good. Service was good on two mornings (when Daniel took care of our table), however the rest of the time, service was barely minimal. When we were forced to go to the Tropical buffet on two occasions, we received no service whatsoever. The à la carte dining experience was better, with the exception of the Italian restaurant at the Tropical. The Kyoto teppanyaki was excellent, as was the Brasserie restaurant at the Palace.