Iberostar Selection Esmeralda: Several Issues, but an excellent time

Some issues but overall an excellent time. There were some management issues towards the end of my trip which may be more impactful for the next wave of guests, but only made a small impact on my stay. The story I heard was that half the staff was fired ~2 days prior to the end of my stay, this resulted in the a la carte's being closed, the spa being closed (inspection issue?) and a noticeable decrease in house keeping Biggest concerns: Supply issues... mainly regarding water bottles in m [... read more]y 7 day stay I only received 2 water bottles... which, as someone who has abstained from alcohol for years was quite troubling.. but it was fine... I slummed it with beer and Rum and had a time of it The ongoing supply issues were exacerbated by the lip service of hotel staff, "oh no, we'll get that sorted right away sir." ... it never was.. and repeated complaints always yielded the same lip service. I understand the problem with supply issues, and was quite patient in that regard, but I really could have done without the lip service that never yielded results. Food: I don't recall having a bad meal, very good overall. At the start of my trip they had no eggs, they were using pre-prepared presumably powdered eggs, which was fine. I tried it once and had no real complaints.. but stuck with the cereal option for breakfast -A la carte's were a pain... booking was only done in the morning for the same day (unless you pulled some strings with the management), and even then it filled up VERY fast. This was also a major issue in regards to the management problem mentioned above, the last two days there were no a la carte due to staffing problems. The a la carte's themselves were quite unimpressive... very limited selection and VERY slow service. In the two I tried it took ~1 hour for the food to arrive, luckily I had a book with me. The food wasn't of much higher quality than the buffet, which was quite annoying considering the time taken to prepare. Would not recommend. Beach: Fantastic, easily the highlight of any Cuban vacation, especially in the Cayo regions ..... the only complaint would be the other guests... specifically the fact they do not clean up after themselves. I would often find bottles, glasses, cigarette butts, etc littering the beach. Room: Small but functional, which suited me just fine, I'd rather not spend my time in my room. I opted for an Oceanview room and was VERY pleased with the result. The walls seemed quite thick as I did not hear my neighbors... very nice. Housekeeping staff were extremely pleasant and a personal highlight, as my housekeeper was the one who went out of her way to provide me with my much sought after water. I didn't see her on my last day, I hope she is still employed there. I haven't travelled to Cuba since just before Covid struck, and was quite surprised by the extensive free Wi-Fi coverage. A very unexpected and welcome bonus. .... though personally it was a little soured at the end... the Wi-Fi control is apparently automated elsewhere, so when it was time to check out, I was kicked off the service. Normally this wouldn't have been a large issue, but I was in the middle of trying to resolve a problem and was quite urked by the sudden loss of internet.... to make matters worse, my check-out was the standard 1200.. while my departure from the hotel was at 1930 ( delayed to 2030) .. supposedly the hotel had an arrangement with Sunwing to circumvent this problem... but... no... hopefully they resolve that in the future.

Iberostar Origin Tainos: The resort was good.

The resort was good. It could be made better by paying attention to the aesthetics of rooms. Staff was very nice and co-operative. The option for vegetarian food can be enhanced to support vegetarian tourists.

Iberostar Coral Esmeralda: Amazing resort! Loved it!

This resort was fantastic. It was quiet, lots of chairs at the beach and pool. It was never busy and overcrowded even thought the resort was fully booked. Never had to reserve a spot at the beach, pool, and buffet no matter the time of day. The food was good and did run out. The service was excellent and the rooms were clean, large and very comfortable. If you like the nightlife, it is not the place to go. By 11 pm everyone is in their rooms. If you want a beautiful beach and quiet area to re [... read more]lax, this is the place for you.

Iberostar Selection Ensenachos: Iberostar Selection Ensenachos

We took our 3-year-old son for his first all-inclusive trip. The resort, staff and all-around experience was great and one we will not forget. However, our travel day home was a nightmare. Our Sunwing flight was delayed 3 hours forcing us to sit at the Cuban airport for 5+ hours before boarding. Once landed we were told to wait onboard the plane for another 40 minutes before allowing us to clear customs. Travelling home with a small child made for a stressful & unpleasant travel day home. We are [... read more] aware flight delays are out of the control of Trip Central but wanted to express some kind of frustration.

Iberostar Coral Esmeralda: Absolutely fabulous resort

This was the very best resort I have ever stayed at. The room was simply amazing. The Lobby entertainment was great. The bar staff were fabulous especially Dan. He was the best. Great mixologist and kept the mood very high at all times. The beach was gorgeous and the sand was like flour under your feet. All the staff went out of their way to accommodate you. Definitely will visit again next year. Can’t wait.

Iberostar Waves Cozumel: nice resort

Resort is small, very rustic, a lot of vegetation around buildings. Rooms are clean, they have 3 restaurants and you don't need reservations for them. Entertainment team great. Beach is nice but small, you can do a bit of snorkeling. The only inconvenience is that you cannot get into the sea without water shoes because of the rocks.

Iberostar Coral Ensenachos: Beautiful resort

Beautiful very clean rooms, pool lobby and dining room. Staff were amazing and very friendly and helpful. Beach was lovely. Special evenings like dining in the beach and by the pool were wonderful and it’s because of the hard work of the staff. They are to be commended.

Iberostar Selection Hacienda Dominicus: Great resort. Will definitely go back.

Stayed at Iberostar Selection Hacienda Dominicus at end of Feb. We have only complements for the resort. First and foremost, all workers and staff were friendly and attentive to serving guests. Our room was super clean and mini bar kept stocked. The bathroom had been renovated and featured walk in shower booth. The grounds well kept and clean. The beach was the nicest for quite a stretch on either side of the resort. There were plenty of palapas on the beach as well as around the main pool  [... read more]throughout the day. The water at the beach was clear and fairly shallow for quite a way from shore. If you like water sports, take out a kayak or Hobie Cat. Take in water exercise class each day before noon. We ate most meals an the main buffet restaurant. Every night had a dinner theme ie Italian, Mexican, Dominican etc. Quality was excellent and plenty of variety. We stuck to light lunches at the Spiaggia seaside grill. Enough said. We have been to other Iberostar resorts in past and have always enjoyed our stay Hacienda Dominicus adds another check mark on our list.

Iberostar Selection Esmeralda: Good value

This was definitely not a 5 star resort but we def had a 5 star experience! Beach is absolutely stunning, much work needed to clean up a lot of the rubbish washed up from storms just beyond the resort. There were toilet paper and bottled water shortages but we didn't let that get to us, many guests were very upset about this. We went with our 8 month old baby and the staff provided us with crib and high chair in our room (no cost). They also made sure to set aside water for our baby. My husba [... read more]nd and I drank the treated water on the resort with no issues. Food was really tasty, always fresh fish for the grill, steak or pork freshly grilled as well, rice, pancakes and eggs for breakfast, lovely breads, desserts, salad bar, cheeses, guava, papaya, bananas and more (a baby's feast)! The hospitality of this resort was impeccable! Guest services were amazing, wait staff, maids also incredible! Rooms are really nice with sexy showers and our room overlooked the stunning crystal blue ocean. 3 pools were very nice also, a couple nights the music did get to us very late (finishing around midnight, pack your earplugs), as a tired Mom and Dad that was a bit frustrating but again that is also expected on a resort vacation. We would have gladly been down there too enjoying the night if we were baby-free. Overall we loved Cayo Cruz and the remote experience of this resort, it was exactly what we needed for some much needed rest and relaxation, highly recommend for families, we met so many friendly Canadians and Cubans!

Iberostar Waves Punta Cana: amazing resort

we always enjoy our stays at iberostar punta cana ..rooms have now been upgraded ,fresh paint ,great air conditioning ..love that the door locks open with bracelet instead of carrying around a card to unlock doors ..cleaning staff and servers at all locations were awesome..they also got many new lounge chairs around the pools all in all just a great place to relax n refresh for 14 days ..

Iberostar Coral Esmeralda: Amazing Resort

We had an amazing time! The rooms were modern and comfortable. The staff was pleasant and friendly. The beach was amazing everyday. The food of course is more on the bland side but there was much variety in the buffet area. The traveller's were also very friendly. The entertainment was beautiful and interactive. I look forward to my return.

Iberostar Origin Bella Vista Varadero: Trio Feb 29 to March 7th

Cuba getting worst resort wasn't bad what made it worst was the shortages of beer and drinks they only had rum food was same everyday shortage of eggs and same for toilet paper yet cleaning ladys in lobby holding out wait on tips for toilet paper disgusting i told Director of resort I'd rather use sleve of shirt to wipe ass rather then tip bad all around not same cuba.

Iberostar Selection Paraiso Lindo: Good food, great service, and an overall great vacation!

We are a middle aged couple and visited the Iberostar Paradiso Lindo in February and we really enjoyed our stay. It's a beautiful resort, with great food, and great staff. Overall, we had a wonderful time. We booked this knowing it was a family resort, and I will say there are a lot of children. For the most part, they didn't bother us. It would have been nice to have an adults only or quieter pool in the main area, but in all honesty this resort is so big you could easily seek that out if you w [... read more]ere willing to walk a little further away from the main area. We loved the animals and wildlife and the steakhouse, Mexican resto, and Mexican lunch buffet is a must!

Iberostar Origin Daiquiri: Amazing resort

Staff were awesome. Been to this resort so many times & its my 2nd home. Was here in Oct, Nov & just got back again (feb). Everyone goes out of their way to help make your stay welcoming. From the front desk people right to the cleaning staff, gardeners wait staff etc. I'd highly recommend this resort to everyone. You won't be disappointed. Yes they had a few shortages but its Cuba always plenty of fish chicken, pork etc. I go for the friendliness of the people, beach &  [... read more]sun. Planning my next trips fir next fall & winter. Entertainment staff were awesome. Trapeze arttist in lobby unbelievable

Iberostar Selection Coral Cancun: The room with a private rooftop pool is a DREAM.

My hubby and I stayed only 4 days in the private rooftop, ocean view for our baby moon. It was heaven on earth. We only left the room (thanks to great room service) for 2 lunches and dinner every night & I can say the service was matched with the amazing view. Gasper, Jair and Eduardo provided hands down the best service we’ve ever received. Anywhere. My hubby was sick 3/4 days we were there and we had a late 8pm flight home. They even pulled some strings to ensure we would have the room that  [... read more]day so that my hubby could get more rest before checking out at 5:30. (15USD an hour, easy choice). The basic rooms also share the same stunning view. We were in room 5311. I honestly can’t say enough about it. I just wish we were both healthy during so we could have enjoyed it fully, we’ll be back!! Our only con on our only trip to keep things real - our transfer from airport to hotel took 1.5 hours (Air Transit) we were waiting outside the whole time. They told us 3 times “20 mins” and then had to scramble to find us a bus when they realized we were all just gonna jump into taxis. Enough is enough. Disappointing start to the trip but forgotten the moment we saw that view.

Iberostar Selection Paraiso Lindo: Outstanding stay at Iberostar Paraiso Lindo

Everything was great. Clean place, great layout, really nice beach. Staff was friendly and the food was simply the best we've had. We did 6 different a la cartes and each one was really enjoyable in terms of the quality of the food and the service. We just loved our stay.

Iberostar Origin Laguna Azul: Don’t believe the negativity!!

Just got Back March 6th and everything was Great!! Only shortage was coka cola one afternoon and no eggs for 2 days!! There is plenty of food, beach is great and rooms were very clean!! Definitely go back !!

Iberostar Origin Laguna Azul: Cuba has seen better days

Had to move rooms 3 times (bloody sheets, broken faucet, balony door would not close). Bad wifi connection. Limited food selection. Elevator did work and part of pool was closed. On positive side beaches are still wonderful.

Iberostar Waves Costa Dorada: Beautiful Resort!!!

We love love love this resort!!! Everything was fantastic… the food, the people, the grounds, the restaurants and our room. We have travelled a lot and this is by far our favourite place and we will be returning. Special shout out to Santo at the buffet restaurant for making us feel so welcome, Peter at the front desk was very excellent , Manuel, Pina Colada, and Pikachu were very nice and helpful as well. The cappuccino’s are top notch here… been home 4 days and miss it already! We definite [... read more]ly will return.

Iberostar Coral Esmeralda: Iberostar Coral Esmeralda

Overall trip was great, fairly new resort and was clean and well kept. Food was ok considering the shortage of supplies alone with booze and amenities. The beach is great for long walks. Entertainment was good Joseph and crews were very entertaining, would like to see a board displaying events for the day. I wish they would put no Smoking in lobby . There is plenty of locations for the smoking . The staff working on resort were very good. We would definitely return to same resort.