Secrets Maroma Beach Riviera Cancun: Amazing Resort

We came to this resort to celebrate our honeymoon and were blown away! Never have we been to a resort with this level of service. The amazing staff are what makes this hotel unforgettable, it is quite clear that customer service is the single most important aspect here! We always felt so well taken care of, whether it was on the beach or at the pool there is almost never a reason to go to the bar because the servers are coming around so frequently. Have a nice spot and don't want to move for lun [... read more]ch? You can order food right to your sunbed. We rented a beach cabana for one day and had such a wonderful time that we decided to do it again for our last day. 50$ a day is well worth it! Food was excellent everywhere we went, from room service, to buffets and the a la cartes. They always had something going on as well for dinner, during the week we were there, there was a Mexican fiesta, a circus show and BBQ grill party all of which were outside buffets with a show of some sort. Only downside of these is that if you want a table for 2 they want you to buy a bottle of wine. As part of our honeymoon package we also received a massage at the spa - which was lovely and relaxing aside from the hard massage tables, the spa is beautiful and very relaxing atmosphere. We also received a romantic dinner on the beach which was stunning and the food/service were amazing. I think this hotel has spoiled me for any other as I have never received service like this before (this hotel was above our usual price range, but the difference was 100% worth it). The room was beautiful ,we had a preferred club ocean view king suite and it was well worth it. Based on the reviews I had read I had low expectations of the kind of ocean view we would get, but 4th floor in building 16 we had an AMAZING view of the ocean. As part of the preferred club we also had access to an a la carte breakfast restaurant which we only used twice but was good both times. There was also a preferred club lounge but we didn't really use it other than at check in and to pay our balance. The other thing we loved about this hotel was that there was no need to get up at the crack of dawn to reserve your lawn chair - we did notice that when there was an influx of people who came closer to American thanksgiving some people were doing this but not most - there is a sign that clearly states if you try to reserve a chair before 1030am they will remove the towels and we did see them enforcing this. Speaking of towels, another huge perk was that there was no towel cards!! Towels were plentiful and you could use as many as you wanted/refresh for dry ones, etc. We would definitely come back here again and stay in a run of the mill room, even without the view or a swim-out this hotel is worth going back to. Special thanks to our concierge Roger who went above and beyond and truly seemed to care about our well being, Roberto was also great - simple things like finding out my husband wasn't feeling well and sending us up gatorade and crackers! Eduardo at the beach was also awesome and very "on top of it"making sure everything was going well for us when we rented the cabana. I'm sure I've missed something, but overall - this hotel is 100% worth it, amazing service, amazing atmosphere, great food, STUNNING beach and beautiful pools.

Dreams Puerto Morelos Resort and Spa: Wonderful resort

The hotel was amazing , the rooms were spacious and very clean, the grounds were beautiful, the staff were so friendly and the service was impeccable! All of the wait staff and entertainment staff went above and beyond! My only complaint was that the beach wasn’t appealing to swim in, but lovely to walk along !

Dreams Puerto Morelos Resort and Spa: Amazing Service

Service, Service, Service. Great food at all restaurants!!!!! Loved the Italian and the Asian restaurants. I travelled with 5 family members and we all loved it. The food was fantastic, the service at the pool was amazing. The entertainment staff were awesome. Grounds and pool area were clean and very pretty. Rooms are huge. Charlie, Estephany and Dylan at the pool were so friendly and fun and provided constant entertainment. Amanda and Delma provided the best service at a resort [... read more] pool I've ever had. Arjel at the ocean bar remembered our names and drinks every night and would go out of his way to get all the ingredients he needed to make us a perfect drink! LOVED the football games televised outside with warm blankets and constant service....soooo much fun. My only negative for this resort would be the ocean. It is not the beautiful blue you would expect in Mexico. It is very clean but rocky and weedy.

Secrets Huatulco: Out of this world!!!

The hotel blew our minds! When we first drove up it was open and airy and check in was fast and efficient. Our bags were brought up to our room by the bell boy within 5 mins of us walking in. The room was spacious and impeccably clean. The view was breath-taking, spanning the whole bay. The staff was friendly and helpful when needed. The food was amazing. The spa was relaxing and affordable. The atmosphere was enjoyable. We will definitely be back to Secrets in the future

Hyatt Zilara Riviera Maya: Great resort

The resort was very nice. The staff and entertainment were amazing. always something to do. Food was ok, always something to eat and appreciated the gluten free options. Resort was very accommodating with a late check out. Suggestion would be that they revamp the spa pricing. $200 USD for a 55 min massage WAY TOO MUCH. Then when we didn't book a massage, they offered a new price of $50 they day before we left. Should have given me that price in the first place, would have gone twice. Overall enj [... read more]oyed this resort and would recommend for relaxation and fun, not for foodies.

Secrets Huatulco: Secrets Huatulco - Fabulous resort

Basically a tropical paradise and environmentally friendly. Pools are amazing, views breath taking. Food was good. Staff goes above and beyond. Nice restaurant selection. Beach was awesome - beware of undertow.

Dreams Puerto Morelos Resort and Spa: AMAZING RESORT

V. The Resort is Amazing excellent food very clean room many pools all the staff are very friendly amazing entertainment. We are just disappointed about the beach butbthey have so many swimming pools.

Dreams Puerto Morelos Resort and Spa: Relaxation and Entertainment!

My recent stay at Secrets Silversands was AMAZING!! If you just want to go and relax or if you want to be entertained all day try have that too! “Mini” pools surround the main pool for a quiet place to read and sun ( with poolside service!) Daily planned activities around the main pool and bars! The staff here is so friendly and do everything to make your stay super enjoyable. The food is 5 star quality and so is the service that comes with it! The staff remember your name and are always  [... read more]aiming to please. I cannot wait to stay here again! My only complaint was the location, great for beach walks but if you want to go into town and explore ( either Puerto Morelos, Cancun or Playa del Carmen) it is EXPENSIVE to get a taxi ( especially if there are just 2 of you)

Secrets Maroma Beach Riviera Cancun: Perfect Honeymoon Vacation

We stayed here for our honeymoon and it was just perfect. The staff are so friendly and wonderful, the food is amazing, there are always activities to do during the day and entertainment every night. The service at the restaurants and by the pool & beach is fantastic. Beach is gorgeous. We had an amazing time.

Secrets Huatulco: Secrets resort

The hotel was fantastic. The rooms were very clean. The town was close by and taxi fare was about 5 to 6 dollars each way. We couldn't believe how clean everything was. The grounds, pool and beach were beautiful. Food was delicious and the drinks were really good. There was no reservations required except the teppanyaki (Spice Restaurant. They had a Mexican fiesta on Friday night with entertainment. There was free kayak tours onsite as well as other activities. They had an outdoor movie p [... read more]laying older movies every night. The staff was amazingly friendly. Couldn't have asked for a better holiday. Will definitely come back.

Secrets Huatulco: Fabulous Time at an Amazing Resort

Just returned from a week at Secrets Huatulco. This resort does not disappoint . Food was delicious and plentiful. Staff was attentive and couldn’t do enough to help us, especially Lili , our housekeeper. Salvador and the 3 “Bertos” at the pool and Leonor, my masseuse at the Spa. Weather was perfect, actually a little too hot for me. I have never been to a resort that was so clean and well kept.The only thing I didn’t like was the sand on the beach was a little too deep, so my poor knees [... read more] took a beating. Thank you Kim Hartill at Trip Central for the gift certificate to the Spa, it was amazing !! We did the hydrotherapy and massage package. Not only was the view breathtaking but the treatment was fantastic. Would definitely return to this beautiful reaort

Secrets St James: Beautiful Honeymoon Resort

It was our first time at Secrets St James and we can’t wait to be able to go back! The property is stunning, the staff were very kind, and the amenities were incredible. This was an unbelievable honeymoon and we owe so much of that to the resort and staff. Would highly recommend this resort!!

Secrets Huatulco: Great Resort!

We really enjoyed our stay at Secrets Huatulco! The grounds were impeccable, the pool was amazing - it stretched the size of the hotel. The staff were friendly and very accommodating. The spa was amazing. Great food and service! Would highly recommend.

Secrets Huatulco: cleanest resort and great service

This is one of the cleanest resorts Ive ever been to. Its great that it is so environmentally friendly, The grounds are immaculate, the rooms are so clean and people clean the pool every day. there isnt a stitch of seaweed on the beach. Fantastic! The service is excellent. The guy making the eggs and omellettes is the happiest lersn ever, Salvo serving drinks is fantastic and constantly happy. I cant say a bad thing about this place and the peopleworking there. Best if all not 1 person  [... read more]asked us about the VIP or timeshare!

Secrets Wild Orchid: great couples resort

Clean rooms/buildings and manicured grounds. Very good food and respectful/friendly staff. asian and french restaurants were our favorites. Snorkeling to the reef was a fun and free activity. lots of jelly fish this time of year which kept most people out of the water.

Secrets Playa Mujeres: Resort was good

Overall the hotel was average. The rooms were very nice and comfortable. The pool was nice but pool chairs were dirty. The beach had alot of seaweed so not really nice for swimming. The food was average. They ran out of food at the a la carte restaurants and the wait times were very long. The breakfast was standard but the wait was long.

Secrets Playa Mujeres: Mexican style relaxing resort

Dining amazing. Resort nice. Great pool, ocean. Towels handled in a positive way, no problems Comfortable loungers, esp. when your their more than a week. Unusual design, in that the main lobby is not natural to go to or use only at the beginning and the end. I view it as a sales office. It’s not very friendly. Someone introduced themselves as our personal concierge, we’ll, he was our salesman...never heard or saw him afterwards, insincere truly. They greet you like other secrets res [... read more]orts with a glass of champagne but it is not sincere, and when your leaving there is a length of time waiting,so your sitting there, many people In Fact so it would be natural and sincere to offer a bottle of water...they don’t. You remember the first moments and the last they should be taught this. Also some secrets, had management, staff doing surveys, asking guests their opinions, etc.....nothing here. Many guests were complaining their rooms were too close to the pwedding pavilion and noisy, loud, esp. base music bright lighting, too late into the evening. Now our room wasn’t near it, but I surely can understand , we did here it late one evening. The pavilion and wedding set up should not interfere with other guests.paviollion is situated by rooms that have ocean view....suggest either moving the pavilion or redesign and / or supply those ocean view rooms to wedding parties ONLY. Also regarding design, the rooms lack storage areas, we’ve been at other secrets, but these rooms lack drawers / cubes. Could be easily rectified by adding some to the wardrobe and nite tables. Ifour them one guest is definitely living out of their luggage. In general, they were managed in more of an authentic Mexican style than other secrets. Including their entertainment dept. although enthusiastic. Their pool music too loud! No management present, apparently they have all gone to the offfices now located at the new hotel next door. This absence was my immediate observation. Staff want to help but they need more English training and seem reactionary vs. Proactive. I. E. Mini bar not filled daily, we as guests should not have to call ...daily. Grounds are nice. Staff generally good, I want to call out Giovanni from the pool service/ bar area, and Alex, pool concierge, outsiding and made for a great time. Excellent.

Secrets Wild Orchid: Perfect for Couples

The location of this resort is amazing!! Beautiful warm waters and relaxing good quality loungers. Pool was just the right depth and temperature also. Most of the staff were amazing and very courteous!! Special shout out to Christopher in the lobby bar. He was able to take care of serving at the bar, taking orders at tables and clearing up tables all with a smile!! Also Paul at the Oceana at lunch times. So friendly and helpful!! We will go back!!

Secrets Royal Beach: GOOD AND BAD

its was not what was explained to us at all , nobody understood English and just answered everything with yes , food was rarely even cooked and sat out with flies on it all day. constantly hounded by people on the beach and they were all over the resort for a flea market and chased us right to our restaurant. photographer told us $10 for a picture and then we had to end up paying for a bunch of pictures when we only wanted one but got tired of trying to explain this to him. TV , fridge and safe  [... read more]all had to be fixed in our room . Fridge as only filled twice in 7 days . We had to walk all the way across the resort EVERYDAY to get beverages and water

Secrets Cap Cana: Secrets was everything that I expected.

The hotel staff and accommodations were excellent. The staff went out of their way to serve you. I was a little disappointed in the preferred room bar. I have stayed at Sandal's and Excellence, and both these resorts have a bar in the room, along with red and white wine, which is replaced daily. Secrets only had four miniature bottles, and no ice. We had to keep going down to the preferred lounge to get ice and a glass of Canadian whiskey to have in our room before dinner. Very disappointed in  [... read more]this. The food could have been better. I am not a fussy eater and enjoy all kinds of food. We went to the French restaurant for our anniversary and the lobster was overdone and also the steak. We went twice to the preferred restaurant for fish. The second time it was awful. We had ordered shrimp & scallop risotto. I love risotto. The fish was overdone and the risotto was not creamy, It was thick and dry. I took one bite and couldn't eat it. We did get an upset system from something we ate and were unable to go for dinner on our last night. I was very disappointed as it was Caribbean night, and we ended up not being able to eat anything. Other than the food, everything was perfect.