The entire trip from Leaving Edmonton to arriving back seven days later went perfectly. We have absolutely no complaints and would definitely book with Tripcentral and Air Transat again. Great vacation.
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TinaT -
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Royalton Hideaway Riviera Cancun: A Piece of Paradise!
Amazing resort! Exceptional food options, entertainment and friendly staff. Room was beautiful but unfortunately got a view of construction however you couldn’t hear it when the doors were shut. Pools were great as was the beach minus a bit of unavoidable seaweed. Note: Beware of “Membership Presentstionâ€
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Private -
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Sandos Caracol Nature Resort and Water Park: Family with 2 kids
We’ve been to many resorts in the area. There is lots for kids to do but there’s lots of mosquitoes due to it being in the jungle. Food was just okay. We liked that there was a quiet pool for us to do some relaxing. Shows are good. Rocky beach in water. Probably would not return.
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Niv40 -
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Grand Sunset Princess: Awesome first time experience!
For what I did know about resorts, this one was awesome. All the way from the bedroom, to beaches and excursions. Clean, fun, and lots to do. Awesome little casino, and sports bar also. Must see coco bongo club.
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Alanna -
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Bahia Principe Explore Akumal: Rocky start but all turned out well in the end!
In advance, sorry for the long review!
I visited this resort from May 5th through 12th, with my fiancee.
Check-In: We had booked a deluxe junior suite, which is located in the adult only block of rooms. When we checked in we noticed our building location was not even close to that block of rooms. The young man checking us in was not upfront about it. We eventually were able to speak to a manager and that type of room was not available. She originally said they *may* have one available the[... read more] next day. We were upset because it was a higher cost for that room type. She did say she would provide a credit that could be used at the spa or lobby shop, which to me isn't really a great solution. I will add, it also seemed as though she was hoping we'd stay in the first room, commenting a lot find the regular room just fine. Frustrating response, in my opinion. We were able to switch the next day, though it was a bit of an inconvenience because we had to carry around passports and wallets and what not in between giving up our first room and the second.
Rooms: Very clean, stocked well. Cleaned well daily, except one day I left the towels on the floor because they were getting smelly. This, according to a sign in the bathroom, signifies to please switch them for fresh ones. They were simply hung back up. I did like having a little snack of a bag of chips in the room if you didn't feel like going to the snack bar. Butler service was excellent, they made sure to have our issues with the AC and shower draining dealt with well and quickly.
Buffet: Excellent variety in the main buffet! I am not gluten free but noticed they had gluten free options, as well as many vegetarian options, we never went hungry. I will say Los Corales, which is breakfast/lunch buffet in the adult only area, had far less options, and had slower service. Still wasn't bad, though. The main buffet does get busy at lunch time, I feel like people from Sian Ka'an (which is far away) come there for lunch. I was under the impression we could only use the buffets on our own resorts, but I could be wrong. 24 hour snack bar had a decent selection.
A La Cartes: Arlequin is EXCELLENT. Also went to Cozumel and Mikado on Coba which were good. I will note that a table near us at Arlequin had someone gluten free and they provided wonderful service and had many options for her. Side note, if you book your a la cartes on the app, go to the PR desk to get the tickets printed out. It makes it easier when you get to the restaurant. Also, if you email the resort ahead of time (info on the Bahia website), you can book your a la cartes within 2 weeks of your stay!
Pool: Found them very clean however the two family pools had very limited shaded spots. Could use a few more umbrellas. There were the most activities and music at the main pool near the lobby. The adult only pool is a little more calm. There are a lot of shaded spots but if you want them, get there by 6am. I will note that the staff do enforce the adult only factor, contrary to some reviews I've seen.
Beach: Plenty of chairs in the shade near the infinity pool beach area, however that is not the best part of the beach for swimming. The main beach area is best, and also has the most acitivies like yoga, zumba and water aerobics. If you want a very soft beach and a large/deep swimming area, this will not be the beach for you. Also, I noticed it was red flag almost every day even though the waters were quite calm. Not sure if they just didn't change it, because many were out in kayaks and catamarans. Decent snorkeling, I saw many fish, a crab and some squid in the adult only beach area. I am all about the beach at an all-inclusive, and unfortunately the beach is the only reason I wouldn't return to this resort.
Bars: Excellent!! There are many around. Servers around the pools and beach (they may just be in the adult only area, I'm not sure) were wonderful, and almost any drink you could name the bartenders could make it. Great quality alcohol and drinks are definitely not watered down.
Entertainment: The nightly shows were great, particularly the Michael Jackson Shows. I also recommend the Mexican Fiesta night up at La Hacienda (the main village area for all 4 resorts) which happens every Thursday, though you do have to pay 18 USD each. Can't speak to the disco, I was always too exhausted by 11:30 to go! I found it was mostly couples, weddings and family groups, and was lively but not really a party crowd, in case that's what you may be looking for!
Resort overall: Very clean and well maintained. You will see iguanas, coatis and agoutis. Loved seeing them, and don't worry, they certainly don't bother anyone. Compared to the Bahia property in Punta Cana I found this one more spread out and therefore less conducive to walking, but with frequent trolley service and informative maps it was no issue. Just know, this is A LARGE property! I like large resorts personally but I know many don't. You could easily stay on Akumal, but I like seeing the other resorts and the main village area. Compared to the stall and shop sales people in Punta Cana, these people are not pushy AT ALL! It is a very comfortable environment.
Safety: There are many security guards, and they check who comes in and goes out thoroughly. I know there are a lot of reports about safety in Mexico but I felt safer here than in Punta Cana. We did two excursions and felt very safe with them as well!
Other: I spoke with PR at the resort about my fiancees birthday while we were there. They put a banner up on the door with balloons and put sparkling wine and chocolates in the room! All in all, the service is excellent and I did not find the staff expected tips at all. If your Spanish is rusty, I found 99% of the staff were fluent in English and many fluent in french.
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KelleyD -
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Ocean Coral and Turquesa: Beautiful resort
The staff were very friendly and accomodating. The grounds were beautiful and extremely clean. The restaurants were clean and the food was pretty good. The japanese restaurant was a great show so don't miss it. There was great entertainment every night.
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Sharon -
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Akumal Bay Beach and Spa Resort: Amazing place
This hotel was top of the line. They had an extremely inviting staff, clean atmosphere, an excellent location, delicious food, which overall left us with an unfortgettable experience. We will be back here for sure!
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Private -
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Ocean Maya Royale: A Winner!
We just returned from our 4th stay at Ocean Maya Royale, which is a clear indication of what we think of this resort. There are so many things we like about it. The size is perfect, easily manageable on foot. As older adults we appreciate the fact that there are no children. The grounds are beautifully kept and we liked the wildlife: deer, coatis, racoons, as well as the many and colourful birds.
We found our room very comfortable and always spotlessly clean, and anything we requested (such [... read more]as a rubber mat for the shower) was promptly delivered. Both pools are well maintained, and while we didn't use the "party pool" ourselves, preferring the larger, quieter areas, we could see that it was popular with a lot of guests, enjoying a lively good time. As for the beach, there was hardly any seaweed, thanks to the workers down there, and there was good access for walking and swimming in the ocean.
Food is an important part of any holiday, and the Ocean Maya Royal did not disappoint. The main dining room, La Hacienda, offers an amazing variety of choices at every meal, something to suit every taste. We especially liked the two dinners we ate at The Blue Moon. We were really impressed by the quality of the food there, as well as the excellent service. La Dolce Vita was very good too, and we also liked the Mexican dinner at El Charro.
We cannot say enough about the staff in general. Everyone we encountered was friendly, courteous and helpful, cheerful, smiling and so hard-working! It seems their mantra is "Todo bien?", and it always was, muy bien. We would like to mention and thank some of the people who stood out for us: Sara Lopez in the Privilege Office, Agustin Lopez at the beach, Jorge Casanova and the team at The Blue Moon, Vicente and Manual and Adrian in La Hacienda. You all, along with your colleagues, made our stay very special.
Would we return to the Ocean Maya Royal? Absolutely!
Would we recommend it to others? Definitely!
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Dvollmer -
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Ocean Coral and Turquesa: Best resort we have been too!
This resort is a clean friendly resort. There attention to detail and desire to make your vacation enjoyable is their priority. We loved the pool drink service and Abel was amazing! We will be going back! H10 resorts knows how to give you a great holiday!
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Tuchis -
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Grand Sirenis Riviera Maya: would stay again
Are overall stay was very good and would recommend the Grand Sirenis to family and friends .There was many things to see very close to resort and many things to do both on and off the resort .The food was good but they could improve on selection of deserts.The resorts pool and lazy river and well kept very enjoyable to use but the main pool was far to loud for myself and my wife,overall great place .
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Delphch -
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Barcelo Maya Caribe: Wonderful stay
We were very pleasantly surprised by this resort! We travelled with our toddler and our 2.5 months old. It is beautiful well organized and gave us a perfect setting for a relaxing vacation. The possibility to move between the different Barcelo resorts inside is nice and makes it feel really big. Kids' parks and pools are really well thought and the beach is absolutely wonderful! buffets are really great and the waiters go above and beyond. The specialty restaurants are also worthwhile.
We did [... read more]not have the chance but being only 20 min away from Tulum it also gives you some nice outing options.
I would definitely recommend this resort !
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Private -
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Bahia Principe Explore Coba: Wonderful resort
The grounds, buildings and rooms are well kept and cared for. The staff are very helpful and friendly. Very easy to get around resort with their trolley system. Activities at pools and nightly at resort and Hacienda were great. Very relaxing vacation.
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Private -
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Iberostar Selection Paraiso Lindo: We loved Iberostar Lindo
We thought the whole resort was gorgeous. It was large but after a few days we found our way around. Food, service, grounds, beach, drinks were all fabulous. No complaints at all. We would definitely recommend it.
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Private -
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Ocean Maya Royale: Enjoyable resort
Rooms were very nice, entertainment staff was exceptional. All staff was very friendly and helpful. Enjoyed the pools and excellent dining, especially appreciated the “ no reservation “ policy at restaurants. The buffet did not keep up with refilling the selections very well at times and the daytime construction along the walking paths was not very attractive. Especially enjoyed Hamlet, Luis, Yessi and Gustavo on the entertainment staff, the hibachi chefs, our bartender Ollie and the persona[... read more]ble staff at the Mexican restaurant
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Private -
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Barcelo Maya Palace: Paradise!
This resort was my first down south and it has set bar so high, I can't imagine any other measuring up. The staff were friendly and most spoke excellent English. There is an army of them to take care of guests. The resort is large but you never had to leave your section if you didn't want to. If you did desire it but didn't want to walk, you could take the double decker red bus that came by ever 15 minutes.
The food was delicious. The beaches were golden and rarely super busy. We always had [... read more]many options for chairs while shade hopping. The resort itsself was immaculately clean. As a friend of mine said, we searched for something to hate. So the watermelon had seeds...awful I know.
Seriously, this place was a dream. Go check it out for yourself!
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Travis -
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Blue Bay Grand Esmeralda: Good resort!
First off, we had a great stay and enjoyed our time at thoroughly. The rooms and resort were very clean and the staff were amazing. The food was good but they didn't serve enough mexican inspired dishes witch was a let down for us. We only went to a couple of the restaurants (steak house, seafood and French) and we didn't enjoy them that much.
The resort felt a little dated and the pools weren't that deep as deep as we liked (only 4 feet). The beach was and enjoyable but the best part was th[... read more]e lagoon located a 10 min walk away from the resort. We ended up spending most of our time there.
Overall the resort was good for the price. We don't know if we'd go again but we would recommend it.
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Wenn -
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Ocean Coral and Turquesa: Truly a great resort
The rooms where very spacious being there was three beds,belcony was large and private.the food was amazing from breakfast to dinner, no waiting. The pool was great also with some activity daily and also at night there was always something from a musical play to just music. They had vendors come in one night if you wanted to shop. We are ocean people but the seaweed was a detorent. Over all a great week.
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Winston34 -
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Ocean Riviera Paradise: Very clean and nice resort!
The general area is quite nice with very friendly staff. Shops and amenities are pretty good and food generally was quite good with lots of variety. Their steakhouse and Italian restaurant was our favourite overall for dinner. Their Japanese restaurant wasn’t very good to our taste as we have plenty of very good Japanese choices in Toronto so our standard is rather high. The teppanyaki “show†was entertaining but food was salty there. Their gym was nice and the pools were good since there [... read more]are adult only pools and a kids water park as well. The beach was a bit disappointing as it had a ton of seaweed daily and a large part of the beach had rocks and uneven footing making it a challenge to enjoy it fully. This forced most people to be inside the pools rather than on in the sea.
Initially we tried to book exursions in the lobby thinking they would be the best but we found a very good quality scuba dive package from inside the resort called “DIVE IT†which was much better value. Overall a very good experience and would recommend it.
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Rosiec -
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Selection Riviera Cancun: Best resort
One of the best resorts I've been to. Food was exceptional as was service. Very friendly staff and attentive. Clean and maintained. Luxurious rooms and honestly was very impressed by it all. Would def return and go back to the same resort again.
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Private -
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Bahia Principe Explore Tulum: Great stay
Excellent clean grounds, great food in a la carte restaurants and buffets, good entertainment program. Large pools. The beach is average, some days lots of seaweed. Overall great stay in this huge resort complex.