Hotel Mojito: Never dissapoints!!

I am a repeat client to this resort. Mojito ne er dissapoints. Clean, welcoming with the best staff around. Will be returning again. Minutes from the airport, great market walking distance away. A la carte restaurant, pizza bar....

Club Kawama: going down

we have been to kawama 4 times and it is getting worse,no hot water,rain through our walls,no light in bathroom,less towels and not changed everyday,no milk,not a big selection of food,no pina coladas,etc.no hair dryer, no cable most of time.when we got home our onesuitcase had been broken into and 2 bottles of rum and 3 packs of cigarettes gone.not impressed,we have been to cuba 26 times and this is the first.I have talked to hola sun and waiting to get back to me.and the human resourses rep at [... read more] hotel kawama knows.

Memories Caribe Beach Resort: Great place to stay with amazing staff.

We have travelled to this hotel several times this year, but, I leave honest reviews. Our most recent stay was at the beginning of September. Overall the grounds and gardens are well maintained. There was a couple small areas in the sidewalks down by the beach that were under repair which appeared to be from adding some new pvc drainage lines. It rained extremely heavy 1 day while we were there and it was apparent why they were installing additional ones. Secondly the beach. We have been travel [... read more]ling to Cuba for 20 years and I will say that the beach here is beautiful. Pure white sand and always clean. There were lots of chairs available. There are 2 separate areas. As you enter the beach from the main walk to the far right is Diamond Club only and to the left is for anyone. Diamond Club has exclusive bar and food offering sandwiches, burgers etc. The "anyone" side also has bar and food, offering pizzas. We have experienced both sides and have no complaints. The food here is always good. If your up for a walk, wait until the tide starts to go out. You can go either to the right to the point or to the left around the bend. Towards the point, when the tide is out there are small pools of water left behind. Lots of starfish, small crabs. Very interesting to see. Make sure to take lots to drink because it is a fair walk and can get quite hot. Thirdly, the food. The buffet is a typical buffet. It does change slightly from day to day. They do have stations for cooking pasta, meats and fish as you choose. The dining room was always clean but they also offer outdoor covered dining area. Snack bar food is always good! They offer the burgers, fries, hotdogs, etc. over by the pool. A la Carte restaurants food was good as well. They are small portions so if your a large eater, hitting the buffet or snack bar as well isn't a bad idea. The bars. Lobby bar, sports bar, snack bar and beach bars. All offer pretty much the same. My wife and I really don't drink much so can't comment on them to much. They did run out of draft beer for a couple days but it was replaced by bottles and cans. So beer was still available. There is also a small building in the pool area called Beans. It serves specialty coffees and ice cream during the day. 10-4 I believe. A must to visit! Lastly, the staff. I will try to keep this area short. Amazing! Plain and simple. With the current situations in Cuba these people will and do give 110% to make your stay the best possible. Some things are simply just out of their control but you can bet they will do everything they can to make things right. My theory is "a vacation is what you make it" Things can always go a bit sideways in any destination. And if things do and your determined to have a great time, you will. I recommend taking the time to get to know some of the staff. They always have great stories and share some laughs!

Hotel Atlantico: Okay for one time stayt

Hotel is old but room is clean, AC and Hair dryer worked really well. Shower had very low water pressure and cold, also fridge did not work. Evening entertainment boring, just 1 person singing Spanish songs some nights and some nights just watching dancing on the TV. Noting going on in the daytime. Pool is ok and close to beach. Half an hour bus ride to Havana, bus only accept US dollars or EU currency $10.00 per person. Bus service is very bad, no schedule, it runs every 45 mins to 1.5 hours. N [... read more]oting in the area except a 20 mins walk to another hotel, where there are some souvenir stand outside in the street and some food stand. Some staff are nice, some not. Same food everyday for breakfast, lunch and dinner with not a lot of variety. Boil plantain, Eddoes, Sweet potato, rice 4 different ways, boil pork, boil chicken, 4 types of fruits, cakes, rice salad, beans salad, not forgetting all the flies that are helping themselves to all the food. I can put up with everything, not that picky, but the flies, I refuse to deal with. No napkins, no milk for coffee, only beers and rum and wine, no fancy girly drink. Sometimes they run out of soda and glasses. The cut used water bottles and use the bottom part as glasses. They say 24 hour snack bar, but that's not true. I am not complaining but just trying to be honest. I was there early September 2022. I would recommend the hotel only for the proximity to Havana, but spend you day and buy food outside.

Club Kawama: Club Kawama Hotel

The hotel was very good...as always it is...the staff are amazing very friendly and happy to help any one out...the rooms are clean everyday...the food is good... the beach is awesome...luv going to the same hotel they know me there and I get treated with open arms and friendly hello and welcome back to the hotel until next time...I do excursions too from the hotel and shopping for gifts too.

Iberostar Origin Laguna Azul: Amazing resort

Everything was good a part from the food! Oh and the cleanliness of the beach! You go in the morning and you notice there are used glasses from a day before which were not picked up and washed and left there over night! The gypsies who try to sell stuff to you are always on the beach and they are very disruptive. They sometimes get into a fight within themselves and ruin your relaxation.

Iberostar Selection Ensenachos: Not as expected!

1-We had heard that Megano beach is the best in the world. That is not correct. It is the worst from two beaches the resort has, not comparing it with Cayo Santa Maria beach. Starting from the color of the sea, it is not blue and clear. There are sewed in the depth that make the color dark, but there are some even in the shallow part where the floor of the sea is like dusty, not firm. Esenachos beach is beautiful, but far from the rooms that were mostly in use, so you should rely in the golf car [... read more]ts to go there. Resort was very big from one side to another, including Coral Village. It was a long way from lobby to Megano beach, that was was over some dirty smelly water that maybe was the "home" of mosquitos. 2-Grounds are nice looking but a lot of mosquitos and small bugs that made everyone itching their skins all the time. That was a big trouble for us. Even though they were spaying twice a day, that spray didn't do any change. 3-The food was basic, there were some varieties but the cleanness needs to be greatly improved. This is regarding buffet(where there were lots of flies, but we realized even cockroaches in the cold salad area in the center). The restaurant close to the beach was dirty as well, flies were covering the cold food, salads. Other restaurants were a waste of time. There were two dinners organized outside, the food in those had much more variety, but considering the fact that mosquitos, bugs and flies were there all the time, weren't enjoyable. God helped us giving no big problem for the health as a result of bad hygiene in food especially. Also it is a shame to have napkins cut in four for saving in buffet. Is this Iberostar standard?!!!! 4-Rooms were big, the air conditioning was not enough to create good environment comparing to the heat that was outside. Different issues in the room during 1 week stay, people that were supposed to repair them were fixing one issue and creating other ones. There was no hot water in the bathroom for days. 5-We were happy to see that there was a washroom close to the beach, in fact we later realized that there was not toilet paper and soap most of the time there. One of women's washroom did not even have the lock for the door. 6- Bottled waters in the rooms were given without the "seal" that showed that it was not previously open, and we realized a big problem with hygiene of the plastic, not one time used caps for water or other drinks in the beach. 7-Esenachos resort is supposed to have 5 stars, we would give them max 2 stars, and we are not going back there any more.

Sanctuary at Grand Memories Santa Maria: We feel deceived and let down by Sunwing

Website description not accurate, no privileges other than lobby bar at other 2 near by Memories resorts as they are closed, including all extra dining. There is no 24hr snack bar and you have to beg for late night snacks (stale ham sandwiches). Only given 1 bottle of water a day/room. Majority of the food was not fresh, very limited choices. Only alcohol that was available at all bars was rum, real vodka hard to find. All beer taps ran dry, bottled beer was harsh, no cola or club soda for mix,  [... read more]just orange pop/lime pop. Most staff great but look exhausted and are too pushy on last day looking for tips. Beach was phenomenal. Best part of the trip by far. Will not return as we had multiple issues with Sunwing that remain unresolved and feel deceived, and paid extra $100 for 2x Elite Plus seating return and were bumped to regular with no refund or explanation.

Iberostar Selection Ensenachos: High's and low's

Let me start off this review with We have been to Cuba 7 times, all over the island. Varedero, Cayo coco, Cayo Santa Maria, Jibicoa and now Cayo Ensenachos. We know the standard for Cuba and have a good idea of what we were getting ourselves into. We had also been told the pandemic had hit Cuba hard, this can not be overstated. This was the first time we went to Cuba with our 2 kids ages 4 & 2. I'll start off with the resort its self, I'm sure when this place was built new it was gorgeous, I [... read more]'m not sure they have done much to keep it up since. Overall it is a beautiful place but once you start to look a little closer it requires improvement. The first thing that stood out was the kids pool, The plaster around the bottom of the waterslides have cracked and fallen off so there is about a 6-inch gap of sharp exposed rusted rebar protruding from the sides of the water slides. Also on the top of the boat where a sail must of been broken off there was just an exposed channel sticking out of the ground a couple inches. All of this is easily fixable but a cause for concern at the same time. The boardwalks out to the beach definitely need attention as multiple railing posts have fallen over and laying on the ground, a hand full of boards are completely rotten, enough our 4 year old was pointing them out and telling us not to step on them. Also the elevator does not work, if you have mobility issues or a stroller this will effect you. In our room our phone did not work (no one's did in our building) are safe didn't work and the air conditioning well we can say it did its best but definitely needs some TLC. I will say that this is the first time in all our trips that we had issues with the staff. Not just one but were met with some of the most arrogant people we have met. Also the lack of bell boys/golf carts is what really got us. First upon check in no bell boy to help us unload all our luggage, check in was fine and smooth. We had 2 children sleeping and their luggage and our luggage and other guests were helping us none of their staff. after a 30 min wait, a golf cart showed up to take us to our room. He was great and extremely helpful. upon going into our room our safe didn't work, phone didn't work, light didn't work in the bathroom, toilet wouldn't flush, and one key card didn't work. I couldn't call the front desk so started the 15 min hike back down and let them know and was told someone will come down to fix it. No one showed, then went to their 24 hr snack bar. FYI their 24hr snack bar is only open after 3pm. Went to the lobby every morning and told them we fixed the toilet but would just like a working safe for the passports cash etc. no one ever came. One morning in our trip my wife went down to the buffet with our 2 year old in the stroller. With no elevator she had to do 3 flights of stairs with our daughter in the stroller. Which is completely fine and we didn't expect anyone to help her as we have manged all week.( I will say that for the most part if they saw one of us with the stroller doing the stair someone offer to help which was great) What she didn't expect was the SPA staff which were standing at the top of the stairs watch her do them all with beach bags, stroller and a 2 year old. Laughing at her then when she reached the top of the stairs the said looks like you could use a massage how about purchasing a spa package. We were mocked in Spanish by the Omellete chef as there was a misunderstanding due to translation, we had another chef once we located lunch which was moved to the beach. Told the waitress, myself and my 4 year old to get our own food. walked away with a plate of food they cooked for themselves and left to join their friends behind the building eating. The waitress was yelling at them and trying to help but my son and i ended up walking back to the buffet at the main building. Even though we talked to the front desk and had the pool bar order/call for the bell boy to come with a golf cart when we were leaving they never showed. I was stuck carrying 4 suitcases and stroller, 4 carry ons's and a beach back all the way back to the main building including the 3 flights of stairs in 36 degree heat. Other guests rushed to help us once they saw the struggle. The hotel staff sat back and offered more massage packages. The golf cart was sitting at the front of the resort with its driver just chatting with the landscape crew. One thing you need to be prepared for is that the meals are moved to different locations throughout the resort daily. We weren't the only one mentioning this, no one ever knew where the next meal was. This resort is massive and we had talked to several couples that didn't eat lunch simply because they couldn't find where they were serving lunch that day. (our solution every morning we went to the front desk and asked where all the meals were that day, you would be surprised that half the time they didn't even know) The shade structures around the pool we were at were all removed there was not a single shade structure to be used. I want to say that this resort has so much potential and should be a 5 star resort (For cuba) but it keeps getting in its own way. The beaches are incredible, most of the staff is great. the resort is nice, the pools are nice even for lack of shade. Some staff members are absolutely incredible and some are terrible just like any other work force. One last thing if your expecting to find snacks anywhere in cuba in the stores/markets etc like pringles, coca cola or cookies or anything there is nothing. Not a big deal we brought a lot of our own. Overall we enjoyed our vacation but the resort is dated, huge and with no golf carts to drive people around it can be challenging to get around as one of the beaches is only accessible by golf cart. We would still rate this 3.5-4 stars even with the issues we encountered just keep in mind how hard this country has been hit and there is definitely a shortage of materials and workers. If you keep everything in perspective you will have a great trip there, we enjoyed it and the kids had a blast we just left wanting a bit more as the property definitely has the potential to offer it.

Gran Muthu Almirante Beach Resort: Beautiful resort

Great resort. Very clean.Check in was quick and easy. Staff were friendly and attentive. Not a huge variety of food or alcohol due to the shortage in the whole Country but what they had was good. Very big resort so lots of walking. Pools and beach were awesome.

Royalton Cayo Santa Maria: Marvellous

This is our first time in Royalton but not last time for sure! Everything is spotless clean in and out in this resort. Service quality was excellent, personnel works tirelessly from top to down. Especially Hotel Manager Alejandro take cares of everyone personally, makes sure all the guests feels welcomed liked their own place. Javier, Maria, Maruis, Tony, Lilien and many others - can’t remember names of all - greets everyone with genius smile and greetings every morning. I have been in Cuba mo [... read more]re than times including Royal services in similar resort, Royalton is the best one so far. I highly recommend everyone this friendly place.

Starfish Varadero: Absolutely terrible resort

Food terrible! Paper cups for drinks. One coffee machine for whole resort (broke down)Had to purchase own wine ! Snack bar a joke, ham sandwich with less than a mm of ham or fish sandwich on DRY bread. Very low standards! Moved to another resort after 3 days , couldn't take anymore.

Grand Memories Holguin: New Hotel - with bad beach location.

At the time of our visit, the beach was not cleaned, it was full of sand weed. Beach sand is dark brown. Beach bar was closed all the time. BRING YOUR OWN MUG, since this hotel had no plastic cups available or were always running out. It is not 5 star, I would say 3.5. The hotel is brand new, which is good.

Iberostar Origin Laguna Azul: Worth a stay

The variety in pools and access to the beach are great. The nightly shows on the resort and activities on the beach/pool side (dancing. Games) was a great add on that i was not expecting. It made every day fun hearing the music and feeling apart of the culture. The staff were great. Friendly and helpful. Rooms could use some work. The bathtub would not drain and a few minor aesthetic items. During a rain storm in the hallway the rain was pouring through a light fixture. The food was okay (lik [... read more]e everywhere experiencing shortages) they offered the best selection of food possible. You wont go hungry. The "specialty" Restaurants (italian and romantic) were not worth it. There was nothing different from the buffet just less options on fancier plates. My spaghetti noodles came out with a big clump stuck together. The "vegetable salad" came with nothing on it for a dressing. It was just bare cabbage. The options in the store are very slim (no snack items) so if you are bringing kids or even some adults i suggest bringing some items with you. Overall i would recommend this resort to stay. It was beautiful. Hopefully some of the minor details can be taken care of to ensure people want to come back.

Iberostar Origin Laguna Azul: Great first time experience in Cuba

This was my first time in Cuba. Stayed at the Iberostar Laguna Azul. As I expected the food is blah. But I didn't go hungry. Of note next time I visit, I won't waste my time at the specialty restaurants as its pretty mush the same food at the buffet. The hotel room itself is looking dated but again, I was only there to sleep in. Hotel staff very friendly and the swim up bartender Felix was great. Looking forward to going back. Oh and next time I will be taking some American $$.

Iberostar Origin Daiquiri: Amazing resort

It's not my first time in Cuba, but it was first time in Cayo Coco, and like always I didn't get disappointed. Honestly I can't get it, why everybody are complaining about the food, it was so good food there, a lots of fruits, meat , fish, seafood, pasta, vegetables, all so yummy. The customer service was great, all personnel at the resort are so welcoming, so nice!!!!! The common area always clean, same as great room service. The beach are so beautiful, just love it! The only thing I wa [... read more]sn't ok with it's mosquitoes, they literally eat me alive, but it's just me, not lucky I guess😉. For sure will visit this resort again, same as my friends with who I went there. One of them already planning to go there with a family on January 2023. Thanks a lot for making my vacation so wonderful 💕

Iberostar Coral Esmeralda: SHAME

Hotel was nice and beach. Food was a absolute joke. Horrible. Lost 14 pounds. Service at hotel was fair. They all.looked for tips for service that you had to pretty much beg for. I would rate this trip a 2. Thanks

Brisas Guardalavaca: Average resort

Hotel is dated in need of repairs that I thought would have been done during COVID shut downs, also fumigation of bugs and the cockroaches would be very helpful. This hotel is rated a four star I would give it a two point five or a three maximum. I found the buffet was got humid and stuffy, the managers tried something new with outdoor dining at the pool area and on the beach, a bright spot I thought.

Melia Internacional: I have a nice time!

Pros: One of the best beaches I’ve been. Hotel is in good shape. Rooms are ok. Staff really nice. Cons: Check in two hours for us and for some guys we meet there was six hours. Food needs more choices

Vila Gale Cayo Santa Maria: Beautiful resort

The rooms are amazing the staff was awesome the food was ok it could be better but I understand they try their best hopefully next visit we have Better food clean dining area better wifi also very safe and friendly place very good people the best beaches I ever seen