Iberostar Origin Playa Pilar: Hotel is struggling

Hotel service in general is struggling. We had several issues however we made the best of it. 1. Room towels were limited. We had to speak to management to get some and when we finally did, they were not replaced everyday. 2. Beach towels, same as above however these were not replaced the entire trip. 3. We had 2 rooms 318, 319. Both rooms had the following issuses. A. Shower heads did not have cold water. When you switch on the cold water, nothing came out and hot water basically trickled [... read more] out. We needed to bath kids using a glass, we would fill water from the fauset and carry it over to shower to rinse. We complained and on the 4th day, we finally moved into other rooms which had running water coming out of the shower head. 4. Phones and room safes do not work. 5. We believe we had some sort of bed bug in the first two rooms. Bites all over legs. 6. If you like beaches, DO NOT GO TO THIS RESORT. I cannot stress enough how this beach is not your typical sandy Cuba beach. There is no sand ANYWHERE, Just rocks where theyve built an elevated walk way. If you want beach, this is not the place for you. 7. Main pool was green when we arrived. They unfortunately did not have chlorine and cleaning Agents until day 3.

Iberostar Coral Esmeralda: A wonderful resort and great week

We loved our stay at this beautiful resort,we stayed a week, it is about a hour from the airport the hotel is new and very clean we had a ocean view, with this being a newer resort the resorts are set back from the ocean and you get a very small view of the ocean, we enjoyed the room large bathroom with tub, walkin shower double sinks comfortable king bed I love the safe being included in your room and did not have to pay extra for a safe hair blower iron and ironing board bottl [... read more]ed water left everyday beach towels left in our room and plug in for your cell phone our room was left cleaned everyday with fresh towels they have swim up rooms we would choose this next time also robes Food: Great fresh food great bread and desserts and meat rice Snack bar had great pizza and hamburgers and other items were great as well the alcartes were great medderation Caribbean,intilian on Thursday had a cuban day and great buffet set up outside Beach: lots of seed weed but the staff really try and clean it up great chairs to sit and lots of shaded spots a bar close to the beach great walking on the beach Sunwing I am disappointed that sunwing does not have the times posted when the bus will pick you at the hotel the day you leave to go home We had to ask a few people to find out not even a phone number to phone the sunwing rep One staff stood out to us ,Airel the butler he was kind and very helpful and very calm and caring great customer service he provides We loved our stay

Vila Gale Cayo Santa Maria: Grand serinus resort

The hotel was very good. I give 8.5 because there was no elevator. The hotel offered good shows / entertainment every night. The down fall was the food. The food was very salt and it was hard to eat. I talked to the manager about this salt. After there was less salt in the food. The food is 3 out 10. The hotel need to improve on the food, people in Cuba are very helpful and polite. It safe to move around on the resort at night. This hotel is the best if you don’t care about the food

Memories Flamenco Beach Resort: Ruined vacation

I went to this resort about 10 years ago and service and food was excellent. That's why I decided to comeback again to experience it. Unfortunately, level of servece and comfort went down so I would rate it 2 star resort - toilet was not working upon arrival, no restocking drinks in a room (diamond club) unless you complaine to front office every day, no plastic cups in bars on a beach so no drinks, spanish speaking (locals) serviced first, food in a la carte the same as in buffet, flies on fo [... read more]od, internet had constant issues and restricted and not unlimited, etc, etc, etc I talked to several families on a beach and they experienced the same issues... Cuba and beaches are good just not in this resort.

Grand Muthu Cayo Guillermo: Resort is good beaches and pools are very nice also very nice location ❤️

Resort is very nice but food wasn’t good !! Flies are all over on the food 😭😭 no vegetables only they have pumpkin soup and steamed pumpkin, steamed okra and beans every day I eat for 7 days same food, pastry and cakes not good at all 😂 Customer service was very very bad if you ask anything to do they say they will do right away but never did it 😭 Looks like they don’t care for anything 😭 People are working at the bar and lunch buffet they are very nice also cleaning ladies [... read more] are good They said it’s 4+ stars but it’s not even 2 stars because when you see the flies all over the food you don’t want eat anything Sorry to say all this but this is true and if you are thinking to going over there think twice because we will never never go there again 😭😭

Iberostar Origin Laguna Azul: Worst hotel experience ever!

First of all I would like to express my disappointment of tripcentral and Sunwing for keeping this hotel in their portfolio. This hotel shouldn’t be sold to anyone let alone Canadian public. I understand Covid affected Cuba, but your company should have sent your people to check the hotel before sell it to people. You would have found out the incompetence in half a day if you had stayed at the hotel. We went as a group of 18 people. Everyone in our group wanted to come back home next day of ar [... read more]rival. I am extremely disappointed with your company and Sunwing. This was a false advertisement by your company and Sunwing. I regret that we trusted your company!!! Instead of a holiday we all came back home stressed out and out of money!!!!!!

Iberostar Origin Playa Pilar: Disappointing

Let me start off by saying the staff was wonderful at the Buffet and beach bar. The room was a good size but could not open the screen or patio door half a roll of toilet paper one bar of soap in seven days my towels were never changed in my hotel room. I got my beach towels changed only one day. If you enjoy long walks on the beach don’t bother staying at this hotel because you cannot walk on the beach you enter the water from a pier. The staff work so hard the problem is management. I would  [... read more]not recommend this hotel

Iberostar Origin Playa Pilar: This is a very poorly run hotel

I have never written a review on a hotel except for this hotel. We just returned from a ladies week away. Save your money or choose another hotel. Hotel rating given is a one star at the very best. We believe that the higher star reviews have some how been paid for from an inside source. Issues: poorly set up check in process, no air conditioning in the buffet, flies landing on the prepared food, some of the staff seemed very, very unhappy and not easily approachable. We saw time ov [... read more]er time that Spanish speaking people were served before the Ontario ladies. The rooms: Upon check in, one of my friends was placed into another building. My other friend found someone else’s hair on her floor. I had bugs jumping on me. My pillows smelled like vomit. The balcony door could not be opened. My electricity in my room kept on shutting off. They actually ran out of toilet paper. Many other shortages. No diet pop only Coke, Sprite and Orange. If you are diabetic, good luck! They refused to hand out plastic bottles. but they gave you one bottle of their purified water, per day. Pool: Main pool turned green and they did not correct the problem for more than two days. Beach towel service was almost non existent. During our week I could only exchange my towel once, as they stated they had no clean towels. Walkways at night had little to no light. Very dangerous to walk our friend to her building. Beach: Athough they built a nice pier, the steps to get into the ocean were very green and slimy making it very dangerous to get in and out. Why would the staff not clean the steps?? Shame on Iberostar for not properly maintaining this property! Shame on Iberostar for making our time in Cuba horrific.

Starfish Varadero: The best!!! No complaints🙏

I was one of the nicest resorts I’ve seen the beaches were absolutely amazing the people were so friendly everything was so nice the place to be…. Great activities… relaxing.. cuba people are very nice and up full… room was good….. nicest beach I ever seen… paradise … GOD bless starfish Veradero

Iberostar Coral Esmeralda: This Hotel Should Shut Down

This is not a three star or four star hotel. The food is awful. Only one restaurant was open per night and they were booked. The staff are indifferent and often ignore you. The wine was terrible and cheap

Iberostar Origin Playa Alameda: Sorta mostly good

Hotel looks great. Grounds are well maintained, beach is wonderful. Food is exactly the same every night. If you love grilled chicken and grilled tilapia, you're in luck. The room was nice, shower is great. The bed was the worst part of the room. We were "upgraded" to a superior room from a tropical garden view. New room put us right beside the live music every night. The music was legitimately excellent and the musicians were great, but we did several day trips that required us to wake up early [... read more]. Music was not what we needed.

Gran Muthu Imperial: It was good

My issues were that I had to keep asking for more time to use the wifi. The food was not even warm some days and I think they were intentionally burning the fries. I found some decent meals. Some staff were not friendly. Gym was not adequate. They need to renovate some areas.

Grand Muthu Cayo Guillermo: Great Stay !!

I have made many many trips to Cuba over the last 11 years with many of them in the Cayo Coco / Cayo Guillermo area. Having stayed at many of the resorts in Cuba, I would like to say that this was one of the best Cuban experiences yet. My friends and I had the suites 6314 and 6315 that looked directly over the beach with a commanding view of the ocean. The room was very much first rate and worth the price. The hotel is well done with great services and facilities to keep you well entertain [... read more]ed and comfortable during your stay. Upon our arrival, Marianne and her colleague, Roxana, were fantastic at reception when we arrived and through out our stay with a very strong interest in making sure that we had the best stay possible. The ladies had a great working relationship with their Manager Rafael Peñaranda. He was very focused on supporting his team to drive the vision of great service and efficient solutions to client needs. Thank you very much for everything. Around the resort there were many wonderful people doing great things that just made the stay fantastic for all. Yurida made sure our room was impeccable. Beyond cleaning, she would add little touches that made us feel welcomed and at our home away from home. For breakfast and lunches, we always sat in the section that Dainarys was responsible for. She worked so hard in the heat of the summer to make sure she did her best for the clients. She always was warm and welcoming and a model of eloquence. Mary was one of the entertainers. She has a personality that motivated everyone in her pool exercise sessions in the morning and to get people up on stage to sing Karaoke at night. She clearly became the motivation for the fun many people had. Separately, for those into scuba, Coco Diving has been a go to location for many of my diving trip. The Manager is a man by the name of Noidel. I have known him for many years from when I did my my open water certification to now, as a diving friend and fellow instructor. Noidel. the Instructor staff, and Yail are some of the finest people and professionals I have had the chance to know. There were many more people that I would like to thank as well, like Lester and Oslaydis from Sunwing, that were just always there and happy to help that just made this trip so memorable. Even after all the trips to Cuba over the years (easily 30 to 40 trips) that I have made, I found this to be one of the most memorable and it is a great reason I would keep going back.

Hotel Rancho Luna: Rooms in very poor condition ,poor maid service

We had a very difficult time to get towels in room 2 the 2nd day none all week the night before leaving I took all towels to front deck and told them I was putting the hotel on a don't go list They had the maid meet me at the room with clean towels The hotel staff now treat you like they do not want you to you to come back If you want to enjoy Cuba GO TO GUARDLAVACA

Royalton Hicacos Resort and Spa: Good on the surface, issues with the details

The hotel is beautiful, but dated. The AC in the rooms barely works and there is no ventilation- there was mold in the bathroom. The hotel also doesn’t give guests water bottles beyond two in the room each day and the water otherwise served is in bottles some of which seem to have been refilled with other water (labels no longer attached to the bottles etc). But the beach is the best I’ve seen and the staff are great. Restaurants don’t require reservations technically but there is an unoff [... read more]icial reservation system with the hosts of the restaurants which is extremely frustrating.

Vila Gale Cayo Santa Maria: Nice quite resort with amazing beach and some amazing staff

Great hotel. Beach was everything i wanted, amazing, (I go for the beach), i did not starve as there were an assortment of food. Lots at breakfast, always fresh fruits throughout the day. Shoutout to Rozmay, Miguel (took care of our room), the entertainment team and the dancers. There were so many more lovely warm people.

Starfish Cuatro Palmas: Cuatro Palmas

Fantastic resort with a great location! The food, music, beach, and pool were all outstanding. This is by far the best resort we’ve visited in Varadero. The only issue we had was a flight delay on the way home. Unfortunately, we we’re not notified at our hotel so it was a very long way home.

Playa Pesquero: Very good resort and beach.

My family and I were in Playa Pesquero from 18th to 25th of August. It is my second time in that hotel. The resort is well maintained. The food is pretty good. The rooms are spacious and clean. Beds are firm and good. Entertainment could be better. Live shows with Cuban music and dancing were great, but there were too many boring shows like magic lights and karaoke. The beach is great and beach staff is very helpful with bringing the chairs and watching belongings on the beach. I wish to thank M [... read more]ario for his help. This resort is very large and it has a few air-conditioned restaurant, but unfortunately main buffet has no air-conditioning and that causes sweaty lunches and dinners in August. There are tiny, almost invisible mosquitoes, so bring bug spray and antihistamine. I did not go to the pools, so I cannot comment on them. The beach is wide and long and it has enough space for all guests. The water is warm and very clean. There are some stones in the water , but it is easy to find paths around them. Some people leave garbage on the beach and the hotel staff should clean the beach a bit more. Washrooms in the main lobby are very clean, but the washrooms around the pool and on the beach need better care. Overall this hotel is one of the best we have been. Internet works well even on the beach and it is practically unlimited. Once you spend your allocated hours on the internet, you go to the office and they give you more. If something gets broken it is fixed in no time. It appears that the management listens to the guests. The staff at the hotel is well trained and organised. We felt at home while vacationing at Playa Pesquero.

Paradisus Rio De Oro: Amazing Resort

The hotel lobby and restaurants were absolutely beautiful and very well maintained, as was the landscaping.. The rooms are a bit dated and could do with a freshen up.. It was exceptionally clean and pest free! (A huge worry for me). The food was delicious, there wasn’t anything I didn’t like.. The buffet and al a cart restaurants had great selections.. The staff were amazing, so friendly and accommodating. I wouldn’t hesitate to go back again.

Paradisus Varadero: Nice resort

Everything was ok with some minor issues. Internet service was horrible but thats everywhere in Cuba. Buffet was repetative and sometimes they didnt have wine or soft drinks. Our room had an adjoining room so we heard everything that was going on in the room next to ours which was really annoying.