Barcelo Maya Palace: My peaceful place

The staff are polite and extremeley helpful. Meals are good, you have lots of options. All areas are kept clean, pools are awesome too. This was m second time there. So I would recommend this hotel to anyone.

Iberostar Selection Riviera Cancun: Could be great

The Staff go above and beyond to make you happy. We loved the food. No reservations required. The Buffet was great. The rooms were OK. The bathroom sinks are very high and set back too far. The shower has a hand held and a rain shower. The toilet is low for us seniors. A handrail would be nice. The pool at our building #3 had no stairs to walk into the pool. Only ladders with 3 steps. Should be 4 steps. Trouble getting in and out of the pool. Walk in available at pool #4 but no handrails. Evenin [... read more]g entertainment was hit and miss. A piano bar would be nice. Or a sports bar. We had a good time but would not go back until some changes are made.

Barcelo Maya Palace: It is an awesome resort all around.

I thought it was a very well kept resort with great employees. The restaurants within the hotel were fabulous. One small issue we had was that we put our “Sleep & Enjoy” tag on our hotel room door knob and the maid still knocked on our door early in the morning, at approximately 8:30 a.m. after a very late night of travel and booking in. This happened more than once during our stay. I had to get up out of bed to answer the door. Just a few items neglected in the maid service, like no bar s [... read more]oap left, but she took the “used” bar we had left on the soap dish. I always left a tip as well. Overall, it was a fantastic resort to stay at.

Catalonia Riviera Maya: Great resort

Great food, lots of variety, room was spacious with comfortable bed. Staff is very friendly and always available. Good entertainment with professional staff. This was our second time at the hotel, everything was great except the beach, which is what keeps us from coming back more often.

Barcelo Maya Beach Resort: Amazing Resort, Except For the Beach

We enjoyed staying at this resort. The beds were super comfortable, the food was pretty good and we loved being able to go to numerous different restaurants. I also loved being able to order martinis from the restaurants and the lobby bar! When we had a problem with our air conditioning, they fixed it right away, which we really appreciated. We spent most of our time at the pool at the Barcelo May Caribe resort, which was livelier with music and entertainment. The pool at our resort h [... read more]ad more younger children. Everything was great at our resort, except for the beach. The were a lot of large boulders and numerous smaller rocks on the ocean floor, especially where you first try to get into the water, which made getting into and out the water to be very anxiety-provoking (even wearing water shoes). We ended up only going to the beach one day because of this, and I normally love to constantly be on the beach and swim in the ocean. If you are looking for a nice beach and want to leisurely swim in the ocean, this is not the resort for you!

Catalonia Riviera Maya: Catalonia Riviera Maya has an amazing atmosphere, food, entertainment, staff

The resort has excellent food, both in the buffet and restaurants, especially the Japanese restaurant. Staff are hard working and attentive to requests. The evening entertainment was excellent, the performers are detail orientated in their performances and facial expressions are superb, the performances start on time, the audience loves to participate, costumes are great, can't say enough about the team. The rooms are clean, updated. The pools are smaller (not meant for doing lap/lengt [... read more]h workouts) but good for aquatics. The beach is small, good idea to bring water rubber shoes if you like to be in the sea; the weeds were cleared up within days despite the severe influx of weeds.

Hotel Dos Playas Faranda: Memorable resort

Unostentatious, very well-run small hotel with a human dimension in quaint and charming surroundings. The reception staff members are outstanding in their desire to make your stay comfortable. Motivated, helpful and well- meaning employees who like their job. A special thank you to Cesar Viberes for his mastery of cocktails! Cool, clean rooms, with comfortable beds, amenities functioning as they should. Particularly nice and tasty variety of foods, vegetables and meats to satisfy even celiacs (G [... read more]F). We are world travellers and rate Dos Playas Faranda as 10/10 for value. Highly recommended.

Dreams Riviera Cancun: Great experiemce

The hotel rooms are very well kept and are equipped with hair dryer, shampoo/conditioner, soap and lotion. The grounds are clean. The food and entertainment were great. The staff are super friendly and accommodating. I would stay here again.

Bahia Principe Escape Tequila: Review feb2026

At this time, only two weak areas at this resort. 1) The beaches: due to weeds, the east beaches are marginal. Have to take a trolley to west end, but then no bars 2) cafeteria at Tequila: very inconsistent. Other restaurants are great

Catalonia Riviera Maya: Very nice clean resort

The resort was really nice. Not too big which we liked. Staff were constantly cleaning the pool area, grounds all the time. The beach wasn’t the greatest, small and lots of seaweed when we were there in end of Feb to beginning of March. Buffet food and À la carts were really good. Lots of food options and drink options. I would highly recommend this resort. Only thing I didn’t like was most the stores on resort required a credit card and didn’t take cash. Brought cash to only not be able to use  [... read more]it most the time. Only for tipping.

Ocean Coral and Turquesa El Beso: Great resort

The grounds were very clean and kept up. Most of our past winter trips have been cruises so we were thrilled with this spacious room and outside terrace, which we haven’t had on cruises. The restaurants we went to were all great, the Japanese, Italian and Spanish. The buffet was very good with delicious food. My only concern with the food was there wasn’t cream with the coffee, only milk. It was hard to find a sun lounger and the beach had a lot of seagrass but we weren’t at either place ve [... read more]ry much so it wasn’t a big deal. I liked the layout of the resort and that it was an easy walk to everything.

Sandos Caracol Nature Resort and Water Park: We loved our holiday!

This resort was amazing. I had read some negative things after I booked and they were unfounded. If you like animals and being in a lush setting this is the place to book. We saw monkeys daily. We ate at all 4 al a cartes during our one week stay. Another couple booked on here the same dates. No one was sick from the resort. We found it easy to get around with maps everywhere. The adult select was worthwhile since we weren’t travelling with kids and we used their private areas extensively. We fo [... read more]und it helpful to join a group site on Facebook to learn about the romantic boat ride, a must see fire show, Mexican night and chocolate party which were all included. Of the 5 previous trips to all-inclusives in Mexico this was our favourite with its mix of adventure and facilities. Staff treated you wonderfully. We didn’t leave the resort this time since we had done so in the past. The cenote for swimming and snorkeling was closed for rejuvenating but we were fine with that and it did not affect our vacation. Once the pH comes down it will reopen so no date has been set. One error on the description I noticed was it said separate check in for adults select. Due to staffing this is not the case.

Bahia Principe Escape Sian Ka'an: Very good resort,

3rd time for us. Grounds are well kept, Staff is very friendly and mix well with guests. Front desk are very good and helpful, but some could be better in the English language. Room was fine and our maid did a good job each day. Found out that there was a layoff of staff on March 1st which really affected the service in a negative way. Most guests attributed this to the takeover by Hyatt, later this month. A lot of people we spoke to are waiting to see what happens in the next few months, befo [... read more]re booking for next year, ourselves included.

Bahia Principe Explore Coba: Very Misleading

We booked this resort because our dear friends have been to it 4 times and loved it!!! Wow, where to begin! We spent the first day of our stay trying to get there. Between long layovers and connecting flights and very rude people butting in line, we didn't get our room until 5:00 am the following morning.(we were the last ones to get checked in out of two bus-loads of guests) there were only two people on the front desk out of 5 or 6 stations. After the majority of the guests were done with c [... read more]heck-in they would stay at the front desk and exchange money and hold up the line even longer with absolutely no consideration for the rest of us still in line, instead of getting their money the next day when there wasn't a long line-up. The food was quite disappointing. we were under the impression the food here in Mexico and especially this resort was phenomenal from reading other reviews. Most of the food at the buffet was COLD and tasteless. Most of the signs for what type of food dish it was were very seldom changed so you never really knew what was in that container. And again the rudeness of people butting in an already formed line was disgusting. The only food item we found that was actually good was the homemade pizzas which you had to stand there and hover until the cook put them on the counter before the vultures would again butt in line and take sometimes 5 or 6 slices of each pizza. My wife has shellfish allergies and was very worried of cross-contamination of the food because guests would go from one station to another using the same utensil to dish up their food. On a couple of occasions I took some sliced processed meat to make a sandwich and when I took one slice off the pile, what was underneath it was green. The beach for our resort was very short and rocky, not that it was the resorts fault. the water inside the roped-off area was only about thigh high and you weren't allowed to go outside the ropes. The pool was ok but again not very deep anywhere. I could stand on my knees and still had my head and neck out of water. The resort had postings all around the pool and even made announcements not to reserve lounge chairs at the pool but if you went to the pool after 9 am forget getting a chair. Towels on every single chair. After the first couple of days, we would skip breakfast and go to the pool just to get a couple of chairs in the shade. The swim-up bar a lot of missing tiles on the front face of the bar which made that area very sharp and rough. The worst part was the same people every day would line the bar and stay there for most of the day, so getting a drink was a challenge. There was two pools side by side, the pool without the swim-up bar was for recreation(tossing a ball or frisbee) The other pool was supposed to be a relaxing area to have a drink and relax. Several times I had to go to bar and get a new drink because a football or frisbee would knock the drink out of my hand or hit me in the head causing me to lose my drink. TO PARENTS WHOSE CHILDREN RAN RAMPANT: Your children are your reasonability, not the resorts. Our room was nice and comfortable, but seemed that unless we tipped the room maid more money than we normally tip, our room wouldn't get cleaned until around 4:00 pm. once we started tipping a lot more, our room was cleaned before 11:00 am. ???????? (hint: learn how to make art with the towels on the bed once in a while. It goes a long way with the guests) From my perspective this resort is grossly under-staffed and in need of some minor repairs. Also try to live up to your reputation for great food. I informed the resort that we were celebrating our 41st wedding anniversary and didn't even get a chocolate on our pillow. OH WELL. We will not return to this resort. Sorry!

Bahia Principe Explore Tulum: Beautiful resort but ‘superior’ rooms need bathroom doors

The resort was beautiful and the staff were friendly, helpful and welcoming. However we booked what we thought was a superior room and sadly the bathroom didn’t have a door that closed. This is not ideal with 3 adults sharing the space, one of which has a disability. Needless to say we were disappointed by this.

Bahia Principe Explore Tulum: Beautiful resort but ‘superior’ rooms need bathroom doors

The resort was beautiful and the staff were friendly, helpful and welcoming. However we booked what we thought was a superior room and sadly the bathroom didn’t have a door that closed. This is not ideal with 3 adults sharing the space, one of which has a disability. Needless to say we were disappointed by this.

Barcelo Maya Palace: After the sixth time it still gets better

If you want to stay at the most beautiful resort in the mayan reviera. with the best service, the best food, the best scenery, the best beach, the best of the best of the best.. Yeah this is the place for you.

Valentin Imperial Riviera Maya: Excellent Resort

Excellent Everything was top notch - food, service,cleanliness,pools,beach etc. That's all-weather can say !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!⁷

El Cozumeleno Beach: Boring Boring Boring!

The physical hotel is nice - in relatively good repair. The housekeeping and groundskeeping staff are the best! Professional and friendly. The rest of the staff seemingly couldn't care less. The food is repetitive. I know it's Mexico but tacos every day?? There is one fresh food station only which results in long lineups. The rest of the buffet is the same day after day. The hotel does nothing to address the no smoking policy. They were in the bar, on the beach, outside the restaurant,  [... read more]in the pool. The hotel did nothing. A $10 taxi ride into town will get you a variety of food and entertainment....but I feel like the hotel should make an attempt. There is zero entertainment here...nothing. No music, no show, no effort. In fact, their motto should really be "we just don't try". Seriously, after dinner there is nothing until breakfast. We had enough after 3 days and left for an airbnb in town. This would probably be a great hotel if you were convalescing from surgery

Grand Sunset Princess: Our stay at the Grand Sunset Princess

We recently stayed at Grand Sunset Princess All Suites Resort & Spa. The room itself was beautiful and very comfortable. Housekeeping was excellent and the staff cleaning the rooms were very kind. The trolley staff were incredibly friendly and welcoming. The bartenders were amazing as well — they were always eager to make our drinks and offer snacks, and even when my kids went back multiple times throughout the day, we never felt like we were inconveniencing them. The ice cream shop and buffet [... read more]s were great, and we really enjoyed the food overall. The sushi was surprisingly good and the pasta dishes were delicious. We also had no issues getting sick from the food or water during our stay, which was reassuring. We also met the infamous Francisco, who truly made us feel like we mattered as guests. There were several other wait staff in the main buffet who treated us with the same kindness. I’m actually a bit sad we didn’t get to say goodbye to a couple of them before we left. However, the minibar/drink restocking in the room was inconsistent and our bottled water wasn’t always replaced unless we asked. We also had an issue when calling about loud noise above our room and the call was disconnected instead of the concern being addressed. Another challenge was getting small bills for tipping. The front desk repeatedly asked us to come back for change over several days but then said they had none. We were often told they were counting money and to wait or come back later, but after trying for about five days we eventually gave up because it became frustrating. The ATMs also seemed to dispense mostly large bills, which made it difficult to tip staff consistently. We also noticed that the secondhand smoke rules didn’t always seem to be enforced. This became especially difficult once our family got sick with a cold, as we all have asthma and smoke exposure made things worse. Grounds were kept immaculate, I have no complaints, and they tried their best to clear the sargassum. Also we felt safe, even going to 5th Ave for shopping! Taxi drivers were also kind and patient with us.