Krystal Puerto Vallarta: Wonderful place and staff

The rooms here were very clean and comfortable and I loved my ocean view. The staff were amazing; always friendly and competent and helpful. I loved the oceanfront dining room especially for breakfast.

The Fives Beach Hotel and Residences Playa Del Carmen: Amazing resort

The rooms are amazing for families, lots of space and huge balconies. They provide all of the necessities from bottle warmers to monitors. The food is amazing and staff lovely. The resort was really full when we were there but the cleanliness was above expectations. The only downfall was that people staying there were obsessive about “reserving” their chairs. Placing a sandal or sunscreen on them at 7 am and then not returning until 2 pm. So if you go to get a seat at 9 am at the pool is  [... read more]impossible. Hopefully the resort will come up with a tactic to stop this. But all and all an amazing trip and highly recommend this resort!

Riu Palace Baja California: Awesome

This was our second time in a row to this resort. Love everything it has to offer. You can head to the Santa Fe for the amazing and entertaining afternoon an evening pool parties. Room service got a lot quicker this time around. The food is absolutely amazing. Buffet’s, snacks and restaurants. Will for sure contemplate a third stay.

Grand Decameron Complex Bucerias Trademark: Very nice hotel

Very nice hotel! Good facilities, pool, oceans and food. Rooms were a bit dated. Staff very friendly. Location great between surfing town and Puerto Vallarta. Mexicans vacation here too.lots of canadians!

Royalton Hideaway Riviera Cancun: Not What I Expected

To start, when we booked on the Sunwing page, it showed that a lobster dinner on the beach was included and when I asked about it when we arrived the rep at the Hideaway office said it was not available. So, I spoke with my Sunwing rep and April from Tripcentral and after an hour of back and forth I was given 1 lobster tail that we had to split between the 2 of us at one of our dinners, not what I expected. Also on the Sunwing page when we booked, it showed a weekly champagne party on the Sky  [... read more]Terrace and that never happened, very disappointed. This is false advertising and has to be stopped. The food was average and the our orders were missed up numerous times, drinks were watered down and people we met on site complained about it. The beach was well maintained but was constantly hassled by vendors. Our room was on the mangroves side and had to keep our doors closed due to the smell and the sinks would not drain properly. I would not recommend this resort and it is not a 5 star.

Royalton Riviera Cancun Resort and Spa: Still a good resort

I would rate this a 4.5 star overall. Food for the most part was great. They changed over the Mediterranean restaurant to Indian Restaurant called Raj. That is a great choice that is seldom seen and resorts and the food was amazing. Far better than the previous one. I like the fact that no reservations required for a la cartes unless you book the Tepanyaki Cook Table. Disappointing that they are no longer serving shrimp at the main buffet. The rooms and grounds are starting to show signs o [... read more]f aging but are maintained very well. Disappointing that beach was unusable due to jellyfish.

The Fives Beach Hotel and Residences Playa Del Carmen: an enjoyable expeience

it starts with the people, and upon our arrival, which was a few hours before our rooms were to be available, they already were. Clean and sparkling, with a stocked bar frig, staff, talking and sharing, brought us to our rooms. It did not end there. Pleasant for breakfast, lunch, and dinner, we had an enjoyable stay. The food was great and the Friday night meal on the beach was fantastic. The amount of work that the staff had to do for events like that, for us, is truly amazing. Thanks aga [... read more]in for the wonderful week.

Riu Palace Mexico: Beautiful Resort

The hotel was lovely but when we arrived there was three adults sharing a room and we were given a king size bed. As it was late we waited until the next morning went to the front desk to ask for a different room. They gave us a room with a pull out couch that was just a foam mattress that would have been suitable for a child. We asked if they could bring in another bed in to the room. They said no but put a small pull out mattress on top of the sofa where I slept for the next 10 nights. We ne [... read more]ver received a discount for the third person in the room ( I have in other hotels before) and feel this wasn’t a proper way to treat the situation. The hotel staff at the restaurants, bars, ect where great and overall would have been a perfect vacation had they just given us another bed. Thank you.

Crown Paradise Golden: Great time

Excellent location to downtown and the airport. The beach was great and the weather was perfect. The staff at the hotel were very accommodating. The buffet food was definitely better at the the non adult side of the resort and the al a carte restaurants on site were average. Overall a great time and I would go back.

Viva Azteca by Wyndham: Great little resort

Nice smaller size resort. If you are looking for quieter than average resort with decent food, great service, very clean, and the rooms were great. We had a room close the snack bar that was open late but did not hear any noise after hours.

Riu Tequila: Great place for kids

Our hotel room was clean. The food was great. Our 2 and 4 year old kids did not get sick from the food. The staff was very helpful and hospitable. I would book here again. Staff was very accommodating.

Akumal Bay Beach and Spa Resort: Great resort

Beautiful resort, grounds and the beach. Rooms are large and have beautiful ocean views, but there were some small maintenance issues - sliding door to the balcony was very hard to open, tv wasn’t working very well, shower was turning cold to hot within seconds. The food was good at the buffet, and there are four great restaurants. Fantastic yoga studio with great instructors and a gorgeous ocean view.

Iberostar Waves Quetzal: Great value

We have just returned from a very nice week at the Iberostar. We are very happy with our vacation. Reception was very smooth and friendly. Check out as well. Rooms are exceptionally clean with comfortable beds and nice showers. Each room has a balcony. All rooms are non smoking including the balcony. Food at the buffet was above average and the a la carte’s were solid. The beach is busy but beautiful. Bar, snack shop and ice cream shop all located at beach Entertainment staff were busy  [... read more]all day with different activities. The nightly shows were exciting and seemed to be enjoyed be everyone. There is a small natural jungle section located in the centre of the property that features lots of wildlife and plant life. It was a nice easy walk thru. Located a short cab ride from the Center of Playa del Carmen, it was located in a gated area, that you could safely walk around outside of the resort. A very solid resort at a very comfortable price.

Pierre Mundo Imperial: Amazing resort

The hotel was very nice, clean, spacious and relaxing. The room was always clean and fresh. The restaurants and the service was amazing. The food was excellent, 5 stars. The accessibility to other hotels and restaurants was a plus. The staff was great, very welcoming and offered great service. Very happy about my stay at Pierre Mundo

Majestic Elegance Costa Mujeres: Not a 5 *

This Hotel was recommended by TripCentral staff. I do not recommend this hotel. It has opened before it is ready. I expect your room to be furnished? I expect a butler if I purchased it; I expect all of the things outlined how about hot water? Hangers; bathtub stop; locking doors; restaurants to be fully open; a map; phone or wifi functional; a website you have to register to be in english not spanish only; room cleaning; stock the fridge; shall I go on about the nuisances?

Secrets The Vine Cancun: Great vacation!

We have just returned from a one-week stay at the Vine, and had an amazing week. We did not book with Preferred Club for this stay as those rooms are on the higher floors in this high rise and I don’t like heights. Our request for a low floor was accommodated, complete with ocean view. The floor numbers are a bit confusing. The lobby doesn’t have a floor number, so think of it as zero (like in Europe) with the floor above it as one. But they like four digit room numbers so they add an  [... read more]extra zero and call that the 10th floor. ( In other words, the second floor is 10. ) The Preferred Club pool and three of the restaurants (Grill, Italian and Mediterranean) are on 12, which is actually the fourth floor. This is a “no dinner reservation needed” resort, so it’s good to check in with your preferred choice before you go for that pre-dinner drink and grab a pager. All of the restaurants were excellent, including the three above, the Asian in the lobby, and the seafood restaurant near the pool/beach. The buffet has a great selection for breakfast and lunch, and turns into a Mexican a la carte for dinner, which we didn’t try. Overall service was excellent with just a couple of glitches — had to get our own coffee one morning at buffet and one lunch at Sea Salt Grill was overly long — both due to staff shortages. But these were blips compared to the excellent service we received all week. Vladimir at Olio (Mediterranean) was our favourite waiter. The three pools were all clean (and warm). Towels are plentiful. There is not a swim-up bar but there are two bars on either side of the two ocean-front pools. Service was very attentive at the pools and the beach. The beach here is very spacious, nice white sand, no seaweed during our stay - definitely nicer than what we have experienced at several resorts between here and Playa Del Carmen. But it was super windy during our stay and rough water for swimming. There was the usual towel game among those who wanted to be beside a bar or the jacuzzi or in one of the Bali beds, but there were always loungers available somewhere. There is no smoking at the pools but the designated areas are easily accessible - the Vine outdoor bar off the lobby, the beach, and sofas along the walkway (a few steps up from the pools) that connect the lobby to the beach. No smoking on balconies. Our room was clean and spacious, with a large balcony. The minibar includes beer and soft drinks but no spirits or wine. There were separate his and hers sinks, which was nice, but no countertop space for a makeup bag, etc. A great hairdryer but the only place to plug it in with a mirror was in the bathroom, away from the AC vent. The bathroom setup is not for the shy ... a glassed in toilet which might as well not have had a door lol. Check in and check out was smooth. We declined the club sales presentation and this was accepted graciously ... after a few good tries. Overall, we would recommend this resort. It is good value for your dollar.

The Fives Beach Hotel and Residences Playa Del Carmen: Okay resort. The food was okay. Service was great

The beach was really choppy and difficult to swim in. The a la carte wasn’t that great. The buffers are better. The service was good. The night entertainment could be better as the disco was kind of dead at night

Grand Decameron Complex Bucerias Trademark: Did not want to leave!

Not only was the service amazing but the atmosphere of the resort was unique and welcoming. The colours make everything a tad more fun and everything was always clean! You also learn to appreciate the Mexican culture through the activities and themed nights brought to us by the food and entertainment. Overall an amazing resort.

Iberostar Selection Paraiso Lindo: beautiful resort with something for everyone

My husband and I came to this resort with our entire family which has been a dream of mine from when we got married 40 plus years ago. There were 10 of us and ranged in age from 4 to 67. The kids were on the go from the minute we stepped onto the grounds. The 2 youngest particularly loved star camp and never wanted to leave...….the staff were incredible! The grounds are huge and we were very glad we were pool side. We had junior suites for the young families and the rooms were gorgeous. Th [... read more]e amenities fabulous! The pools were great, the water temperature perfect! The swim up bar with the waterfall overhead pretty and fun. The wave pool a huge delight! The activities offered were fun and the staff very cool! Javi, Carolina and others were extraordinary and so upbeat (I wish I could recall all of their names) The servers in the restaurant the best. Very attentive and fast! All staff very polite and smiling! I could go on and on but I think you get the idea. I would not hesitate to return to this resort...…..it's beautiful, functional and most of all fun. The perfect vacation!

Iberostar Selection Paraiso Lindo: fabulous vacation resort

This resort was amazing! Something for all! The grounds were beautiful and very well maintained. The peacocks and coati's were something to see (and the kids loved them) Everything from the restaurants to the pools to the evening entertainment was amazing and well done. Probably though the best thing about the resort was the staff and how they made you feel. I wish I could recall all their names. the young ones spent some time at the star club and those folks were wonderful. In fact the 6 ye [... read more]ar old wanted to be there everyday! Normally when we travel we take an excursion or two. We did not this time as everything we needed was right at the resort.