Ocean Riviera Paradise: Great resort!

Our hotel was really nice, and in the adult only section right beside the pool. Staff was very friendly and willing to help with anything. The layout of the resort was great, although the beach was quite far from our hotel. The breakfast buffet only opened at 6:30 am and we left at that time. It would’ve been nice to have a small breakfast before leaving. The water pressure on the jacuzzi was slow, but not a deal breaker, you just need to think ahead before wanting to use the jacuzzi. The  [... read more]nighttime shows were really fun. The beach was very rocky and the seaweed was out of control, I didn’t want to stay at the beach very long, usually love beaches....

Valentin Imperial Riviera Maya: once again an amazing trip

we just came back from the Valentin for the 11th time! yes I said "11 times" in the last 5 years. This resort is Amazing! The food is awesome, never got sick from eating at the Valentin. The quality of the food is great, always consistent, never a disappointment. The staff is also great, several of them made a point to talk to us because they recognized us from previous visit. They work hard and we ALWAYS tip them which is a reason why they recognized us. I am always amaze to see people lea [... read more]ve the table without leaving a dime after being looked after for more than one hour. Would anybody do this in Canada? why do it in a poor country where the service is better than most restaurant back home. Awesome place, do not hesitate to book at this resort.

Ocean Coral Riviera Cancun: Great resort!

The hotel was incredibly clean and well maintained. Our room was perfectly cleaned every day.The pools, even the lobby were always looked after by the hotel workers. A special thank you to Miguel who worked his magic with kindness and patience. It was greatly appreciated. The only low point would be the pressure sales tactics for the Premium program which is essentially a time share. We were told it would be informational in the case we would want to go back. It down right pressure sale techni [... read more]ques with less than a human touch. Actually the ladies we talked to where rude and lacked kindness altogether. It was the only challenge met during our week.

Barcelo Maya Beach Resort: amazing resort

We have been to this resort 10+ times... have never had a bad experience. highly recommend ..................................................................................................................................................

Hard Rock Hotel Riviera Maya: Amazing Resort

Hard Rock did not let us down. Everything from food and drinks was amazing!!! only thing i would change would be that there was no real beach. Otherwise fantastic service and amenities. Amazing family vacation.

Bahia Principe Explore Coba: 3 resorts in 1

Very large resort. A la cartes were awesome! Excellent shopping within the resort. Lots of walking as it is very spread out. Very disappointed with the beach and the fact we could not order room service.

Selection Riviera Cancun: Great Vacation

Traveled as a couple for one week from Toronto. The grounds here are phenomenal, extremely well maintained. We never saw a single bug or anything dirty the entire week. The room was huge 3402 luxury jaccuzzi suite, comfy beds and very clean. A/C was ice cold, although so was the shower water, I had 7 cool showers, and she had about 4 hot ones. probably the 4th floor and timing to blame. Food was good, never went hungry, always some form of chicken, pork and fish. Could have used a bit  [... read more]better veggies, but we did have nice broccoli one day. Breakfast was the best meal, with short lines for the omelet bar and fresh waffles. Fruit was amazingly tasty and fresh, but not much available after breakfast. Resort was large but felt very small because of good locations for everything. Avoided the beach due to seaweed season, but the beach bbq and entertainment was great. Drinks were super fresh, with fresh fruit used in most girly drinks. I rocked strawberry daquiris for 7 days, ask for the better liquor of your choice when ordering. Pools were large and clean, kids were plentiful but never felt that they were all over. we never got to use the adult side due to the towel idiots that come out at 6 am to claim the chairs and don't use them until 3 pm. Kids side was more fun anyways. There was a pizza restaurant on the kids side and ninja turtles galore, kids were having a blast. Not gonna lie, i took a few pics of the turtles in costume running around, im an 80's kid Took the free trip to Playa del Carmen, we recommend if you want to swim on a nice beach and snorkel take this trip and just hit the beach instead of shopping. Sea turtles, sting rays and lots of fish. resort had small to medium iguanas just chilling out by the pool areas, not friendly per se, but we fed a few. We stayed at Secrets Silver Sands next door a few years back and it was amazing as well. if you are doing adults only, i recommend Secrets, but for a 5 star kid friendly place, this was perfect.

Platinum Yucatan Princess: Great resort, I enjoyed the atmosphere. Clean rooms, great restaurants. Service was awesome!

A great place for a vacation. I went for the pools and relaxation and got that. The choices of Restaurants were good. The entertainment was good at night ,thoroughly enjoyed Grease. The service was very good! Pools were awesome! Unfortunately a lot of seaweed on the beach.....if you want a beach, this may not be your first choice. I am not sure I agree there should be a dress code for men at dinner but not woman, sexist.

Hyatt Vivid Playa Del Carmen: Beautiful resort

We stayed at this resort 6 years ago and decided to spend my 50th bday here again. We love this place and especially Guy Fieris restaurant on 5th Ave! We actually ate there twice.we just love5th Ave! We had the lobster on the beach again but to be honest the first time we had it it was a much better experience,more intimate and the dishes leading up to the lobster was also better. Maria Maria's was an awesome time.The waiters were very attentive and the food was top notch-they make you feel  [... read more]very special! The entertainment some nights where amazing and other nights a little to be desired! Over all this resort is beautiful and the staff are ALL attentive to your needs and they all make you feel very special. We had no complaints on the staff as they are well seasoned and we know if one staff member turns you off then that can make or break your vacation. Sincerely Pam and gus

Iberostar Waves Tucan: Iberostar Tucan

It was paradise. The grounds were amazing. Everything very well looked after . Nice to have wilderness mixed in with the resort. The workers were great ..polite. We would definitely return. The food was very tasty. The 5 alacart restaurants were good.

Ocean Riviera Paradise: Great new resort!

We went with a group of 8 people, everyone from our group loved the resort! The rooms were nice and clean with a nice comfy king size bed. The bathroom had 2 sinks (Great for 2 people to get ready) and a nice rain head in the shower! We were in the adult section by the adult pool and buffet - the building closest to the lobby. We liked our location. There was a bus trolley to take people to the beach if you didn't want to walk. It went from the beach to the lobby and back. The buffet was be [... read more]autiful and had a great selection. we also ate at the beach buffet too, not as big but did the job! We enjoyed the Blue Moon restaurant for breakfast a few times too. Everyone enjoyed the a la carte restaurants! They are first come first serve - except the Japanese a la carte you need to make reservations for. There were lots of pools to choose from as well as the beach. The beach was rocky, but if you walked down a bit we found a sandy spot to go in. Everyone loved the coffee shop! it was big and had a great selection. We went everyday after dinner before the shows -all of which were great! We also went to the disco which was fun if you wanted to stay up past 11pm. Route 66 is the late night snack restaurant which we would go to after the disco. The lobby was beautiful and a nice place to sit for a drink after the shows. We also went to the bowling alley one afternoon, that was lots of fun! And the ice cream parlour was good:) All in all we had a fabulous time and would go back!!

Bahia Principe Explore Coba: No Hot water leaking ceiling and many more problems with this place

Paid extra for gold upgrade didn't get any of the benefits ie cooler was supposed to b stocked daily had call them most days it never got done , no hot water for days, leaking ceiling, bed was worn out barely had any sleep didn't get daily service to make the beds mgmt didn't care at all a horrible stay room was very stuffy no ventilation even in Cuba this would have been a 1 star

Blue Bay Grand Esmeralda: Had a wonderful time, this resort can use a makeover

We had a wonderful time and fabulous weather! There were good and not so good things. As a result I would rate this hotel a 3 star. Staff here were all amazing, friendly and service oriented...boy they work hard in the heat! The big dissappointment was the noise. The hotel was overbooked during our stay as it was spring break. There was lots of noisy drunken students in our building, slamming doors, loud when they came in at 4/5am. The pool started to turn green, it was hot and cro [... read more]wded so it's understandable and the staff were attentive to getting it shocked back quickly. In general the pool area seemed understaffed or unable to upkeep the pool area, cleanup of glasses, etc. didn't get done. Seems to be lots of broken beach chairs and in general lack of chairs. There were workers trying to clean the pool by hand with a scrubby sponge, I wanted to go buy the poor guy a deck brush with a handle. It appeared people complained as some supervisors came to the pool and things were cleaned up and addressed. The food and drinks were ok but nothing like other resorts I have previously stayed at. There were good choices and it was easy to reserve the alacartes. Entertainment was ok, there is a band that played most nights in the black white bar. I would not return to this particular resort unless it had improvements.

Bahia Principe Explore Coba: Didn't get what expected

I’m very upset and disappointed with our stay in Mexico. We didn’t get the family suit in Coba resort that we paid for and were transferred to Tulum without any reasonable explanations or excuses. Check-in time took us three hours. We came from Calgary and were wearing our sweaters and boots, and nobody even offered a glass of water. Two rooms that we’ve got in Tulum were separated by the door, and we called numerous times to have it open. Conditioner in room #1703 was not working. They [... read more] left in the room two welcome gifts: 1 tshirt and 1 hat in each, so we got 2 tshirts and 2 hats but we have 3 kids. Why would you send two welcoming gifts to a family with three kids? The little one never got his, and was very upset. We asked for the third gift several times, but never received it. When I booked that trip I asked for a beach that suitable for children. However, we had to stay by the pool all the time, as ocean is full of rocks and a sea weed. And since we didn’t get our suit close to a water park, we had to get a transportation every time to get there. Additionally, room service was very poor (lack of toiletries, snack bar replacement, cleanless) I’ve tried to reach the agent a few times but never heard back. I feel that I was mislead and never got a service that I was promised and paid for. I’m seeking for some sort of compensation for lack of value and service.

Bahia Principe Escape Sian Ka'an: This resort is very nice.

Had a nice relaxing trip, did not start off well though, got there very late and we had upgraded our room months ago to the penthouse suite. When we went to check in they told us they had no more penthouse suites, we paid an extra $860.00 for this upgrade, they told us we have to stay in ground floor suite and they would give us $20.00 a day for down grading that you would have to spend at resort. Anyway we argued and the next day they moved us to our penthouse suite.

The Fives Beach Hotel and Residences Playa Del Carmen: Unbelievable experience. Highly Recommend!

The resort is beautiful and exceptionally maintained. Food was incredible. Getting restaurant bookings was easy. Service was exceptional, warm and friendly. Great English speakers. Beautiful pools and a nice beach. The music was actually really nice as well. We stayed in a suite that walked out onto the pool and it was absolutely gorgeous. Mini bar stocked regularly with premium beers, pop and chips. A very classy place.

El Dorado Royale: Amazing Resort & People

I had an absolutely fabulous time. The staff was nice, the hotel was beautiful, the restaurants were great. I was able to obtain beds by the pool every morning (usually got there by 7 am to save our spot). My only complaint about the resort was the beach property really wasn't nice while we were there. There was algae everywhere, and so much we couldn't even enter the water. I was advised of this prior to going by Rebecca my travel agent. I was quote content by the pool, so it didn't bother me [... read more] too much. This resort has so many restaurants, I believe 10 or 11 in total and only 2 of those require reservations which was amazing. I would definitely go back to this resort and highly recommend to anyone looking for a wonderful vacation.

Bahia Principe Explore Tulum: Grand Bahia Principe Aazin Resort

I do give this resort a full 5 star. As the food is just amazing. The rooms were great and the maids and mini bar person took care of us everyday, but please remember tips and small gifts make a difference. They treat you like Royalty. The grounds of this place is immaculate well taken care of. Golf trolleys take you everywhere, to rooms or shopping-free of course. I recommend this resort and the other three sister resorts, Akumal, Coba and Sian Ka'an

Bahia Principe Explore Coba: Great resort

The staff, food, grounds and drinks were great.. We will be returning next year.met great people from all over the world. Bartenders Ivan and Alejandro at the club golden deserve a round of drinks on us. Thanks Coba staff see ya next year.

Grand Sunset Princess: Grand sunset princess

This resort was good value for the money but the beach was very bad they wouldn't remove all the weeds, just machine them back into the beach. They also need to build new bar and restaurant and washroom at the beach. Very bad and smelly place, needs to changed ASAP.