Paradisus Princesa Del Mar: Great resort

Dining has to be upgraded - food choice not the best as they kept rolling the same food. Changing locations of the food tray's does not help. Also room service if not available - then fridge should be re filled on a regular basis.

Iberostar Origin Laguna Azul: A very good resort!!

This Hotel is perfect if you don’t want the big crowds. Everyone gets to know the staff and they know you. Service is amazing and the people are great!! Tony at the buffet is excellent, always a smile and prompt to have a table for you. The animation team is also great. Highly recommended!!

Paradisus Los Cayos: We had a wonderful time at Paradisus los cayos hotel for an all inclusive week from June 5 to 12.

The hotel is beautiful, new, modern, spacious and clean. All staff are very friendly and provide excellent service at the restaurant, bars, main lobby etc. The food was ok but a bit salty. We enjoyed the fresh fruits. The beaches are very beautiful. The internet was accessible everywhere at the resort. We were able to play tennis for 3 days with Alain, the tennis coach. He is very friendly and provided some techniques when playing. Very good coach! We will come back again.

Vila Gale Cayo Santa Maria: For our trip to Cuba, Hotel Grand Sirenis Cayo Santa-María

For our trip to Cuba, Hotel Grand Sirenis Cayo Santa-María Good memories with our kids. Excellent service from your travel agent. In Cuba, from airport to the hotel, long way, almost 2h, but amazing trip with a bus with air conditioned. Good occasion seeing real Cuban villagers and amazing road between Cuba island and Cayó Santa-María island. Grand Sirenis Cayo Santa María it’s a modern hotel, built in 2019, with the huge rooms. We had a king bed and 2 small beds for our childrens (  [... read more]one broken). Big bathroom, nice balcony and all the rooms in the main building are first floor to 3 floor, with an elevator who’s working well each day. Problems in the hotel: - the climatisation in our room was not working on our arrival in the room, we’re announced and they repaired the same day. - drain in the shower blocked and the water was everywhere, but they sent the plumber and he fixed, the second day. - Sunwing representative on the spot, between 14h30-17h - The roads from the hotel to the beach made by concrete pieces with a space between them and my Weelchair stays blocked between this empty spaces. Impossible to go to the beach by myself or with the kids. !!!If this will be repaired, like a smooth way to the beach, I will return in this hotel. - the pools were green because they didn’t put enough chlorine, but at the end of our vacation of 1 week, the biggest pool was blue and ok, the kids loved. - not too much animation, only 2 tenors in the lobby, almost every evening, if some thematic animation was organized m, only 2-3 days from our 7 days stay, too late for families, at 9h30 pm Good points: -Excellent manager and client services, they helped us to have our problems solved - amazing beaches and good juices on the beach. - it’s like a peninsula, so no waves or jellyfish, water was amazing, - enough close to the beach, a small coral relief with fishes, nice activity for our kids - amazing short trip with a catamaran for 4 persons Good price and amazing people! I will recommend

Los Delfines: Disappointed

The grounds and public areas were kept well, the rooms could do with some attention when we arrived pipes in the bathroom were leaking, the lamps on the night tables had no light bulbs and the beds had no top sheets just blankets to cover yourself. They did not supply bottled water to the rooms we had to go down to the beach bar to fill our bottles with water. Communication was sometimes difficult as even the front desk staff did not have good english skills. The food was basically the same the  [... read more]whole time we were there. The beach was beautiful no complaints there

Iberostar Coral Esmeralda: Great beach

Rooms were big and roomy. Resort was at 20% capacity so food selection was minimal but good. Beach is the best part bar none. Bugs are really bad especially in the lobby- no see ums and mosquitoes. About a 75 minute bus ride. Staff were great and helpful.

Grand Aston Cayo Las Brujas: Was Shock!!!

The night we arrive we found out that the shower drainage is clog so we ask to change our room right away. Cleaner took items in our new room, the reason was they thought it was a gift for them. Room are very outdated. Pillow covers smells like body odour. Condition yourself that you are there because of the beach not for food. Make sure to bring spray for mosquitos.

Melia Costa Rey: Great trip, COVID hurt Cuba

Really nice, good staff and great amenities. You can really tell they are having a hard time picking back up after COVID - a lot lacking due to supply issues but everyone does their best. There best lobby of any resort I have ever been to and one of the nicest beaches. The rooms are dated but clean and cozy. Highly recommend.

Don Lino Hotel: two stars Cuban hotel for Cubans

sea - you need swimming shoes, rough bottom beach - sand is outside the water only room - tv wasn't work for two weeks, no internet, interruptive electricity, all bulbs, but one are stolen, AC is ok food - you will not starve weather- warm, windy, unstable main bar on the beach is good, but overcrowded and noisy staff had brought no problems, pretty unusual. pool - more like a tub for three Personal - the location provides the best long distance swimming in my life Clear, calm shallow [... read more] water, coral riffs, lava rock cost is accessible everywhere.

Iberostar Coral Esmeralda: Quiet, hidden oasis

We stayed at the Coral Level Esmeralda the week of June 5th in a swim out room. I have been to Cuba about 9 times, Mexico 4 times, Dominican 4 times, Jamaica twice, Antigua once, St Martin once. Our visit was during the start of low season (hotel at less than half occupancy). The best things about this resort: -the resort is very small and personalized (more like a boutique Style hotel) with probably the best service we have had in Cuba (never had to wait in lines, and the people were excep [... read more]tionally kind and attentive. -the butler Ariel checked if we had everything we needed and arranged things we asked about (e.g., dinner reservations, extra amenities etc). He was one of the kindest, friendliness people we have met and we really enjoyed getting to know him, he went out of his way to make people happy and is a huge asset to this resort. We met Luis and he was super kind and friendly too! -they give you robes in your room and beach towels (never had this in Cuba before). -the room was one of the nicest I have stayed in with the most comfortable bed. -for Cuba, the food was about the best we have had in Cuba- fresh, well decorated, some variety. -room service was offered, including drinks (never had this in Cuba before). -the beach was long, white sand, clear and exceptionally quiet. -the pools were nice and warm and quiet. -this was an ideal resort if you are looking for relaxation or personalized service. -They had entertainment every night that felt personalized because of the small environment. Things you will either like or not like: -the resort is an hour drive from the airport (didn't feel too long but not a lot to look at). -the resort is very quiet- some evening entertainment but more geared towards people looking for a relaxing or low key environment. -the beach is extremely long and quiet- nice for long walks but we like exploring Lagoons or inlets. No other resorts open on the very long stretch of beach. -there are little fish that nibble at your feet (tickles). Things that could be improved: -Our least favourite thing was the design of the lobby- it was small and no ceiling fans and it could get hot and have quite a few mosquitos which made it harder to enjoy. -The first day there was a lot of flies in the buffet restaurant. This improved significantly over the week we were there but was initially an issue for us. Please bring them fly swaters (and maybe sticky fly traps) as things can be very hard to get in Cuba and this might help out a lot. -we wanted to walk next door and see the larger resort that is mostly built and scheduled to open in September, but management would not allow us to cross over (they had employees guarding it) which was disappointing as the resort was small and there wasn’t much area to walk (other than the beach of course). As you can see, mostly positive comments about this special place! Enjoy and please bring gifts to give out (e.g., good quality used shoes, clothes, toiletries, towels, clothes, sunglasses, hats, gardening gloves, tools such as a screwdriver set, pens etc) as it is very difficult to get things in Cuba and extremely expensive for people and you will feel so good making people happy! Don’t forget about the maintenance people, especially the ‘singing gardener’!

Sanctuary at Grand Memories Santa Maria: HONEST REVIEW

Room had blood and stains on furniture, everyone had food poisoning, slushies have mould in them, clothes and food stolen by maids, and I got a rusty fishing hook stuck in my foot from inside the pool

Paradisus Rio De Oro: A very special place

We have stayed at this resort many times, we keep coming back because we love it that much. This was our first trip post -covid and exceeded our expectations. It was great to see the same staff all still working and providing truly outstanding service. We stayed at the Royal Service side and would highly recommend that for anyone thinking of it. Not as busy, very quiet and relaxing with all the amenities that go with it. if you ever need anything just ask one of the Butlers and they can mak [... read more]e it happen.

Melia Cayo Coco: Good resort

We choose this hotel as it was the number one rated in Cayo Coco, the lobby of this resort is nice and the new furniture that was added while we were there was a bright, modern improvement. There is a nice bar by the pool and all of the amenities were close due to the size of the hotel. However the accomodations were very disappointing. We discovered cockroaches in our room and the water pressure in the very outdated showers was terrible. We were told they couldn’t fix it and offered a bott [... read more]le of rum. Our rooms were not stocked with water or toilet paper after the first couple of days! (basic necessities) The food was decent, especially the beach grill at lunch. There were several nights that the single cook at the buffet was not able to keep up with cooking the meals despite the hotel being at 50% capacity. But this did make it easy to find spots at the pool and the beach. This was our first trip post Covid so we understand it takes time to work the kinks out. The beach is amazing and was cleaned daily and all of the staff was very friendly and welcoming. Overall our experience was positive but still some attention to the details would've made it even better.

Paradisus Princesa Del Mar: Fantastic resort

Well maintained . Thank you front desk customer servive (Lisbehy for assisting us in our room room to room moving) Excellent service to all staff restaurant staff, housekeeping , pool and beach, and bar staff. Keep up your excelent service . Food at the resort need improvement. We were there 1st of June 2022, storm season. Only one day of sunshine the rest of the week were cloudy and raining. Luckily, we had 10 hours of free WIFI per day. Keep us entertain through our electronic device. I wou [... read more]ld recommend to bring lots of mosquito spray and sunscreen. Bring $1 US paper bills or Lonies and Tonies if you wish to give tips. Limit exchanging Cuban money because they donnot accept Cuban currency outside resort. Outside resort they only accept Canadian cash or credit card. Looking forward to go back to Cuba again. This time was my 7 times to visit Varadero with different resort in the past 10 years.

Club Kawama: Had a great time

Overall the experience was great. Great food, great staff. The only thing that was frustrating was the 2inches of water in our room the first night. Reception was not interested in helping us change rooms. I took it upon myself to make sure the hallway was dry very couple of hours. I also asked for extra towels to pack against the door to keep water from leaking into the room. I would still go back to the hotel again

Sol Palmeras: Another wonderful vacation at Sol Palmeras

I stayed at Sol Palmeras with family in December 2020 and returned again recently (May 27 - June 10). I was not disappointed - had a wonderful time! Highlights: - The resort is very clean and staff continue to be extremely attentive to ensure that guests are comfortable and well cared for. - I stayed in a bungalow steps from the beach. Although the decor is not modern, it was super comfortable, spacious, and spotless. Everything worked perfectly, I never ran out of hot water, and my maid [... read more] left a fresh bottle of drinking water each day. I loved my little casita. - That beach. Varadero Beach is just stunning. Every time I waded into the calm turquoise ocean, my zen level went up at least 100%. - The food at the resort was plentiful with enough variety that I never got bored during my two weeks at the hotel. Omelettes, fresh fruit and yogurt for breakfast. Lunch at the beach bar or the snack bar in the bungalow section. Dinner at the a la carte or buffet. Lots of fresh grilled fish. I went home feeling healthier and happier. Knowing how much food prices have gone up for the Cuban people, and the hardship that they are experiencing (now more than ever), I felt incredibly grateful and appreciative for everything that was available to us. - Entertainment: The animation team at Sol Palmeras is outstanding in terms of their non-stop energy and creativity in keeping guests entertained and feeling welcomed and included. Special thanks to Carlos and Marcelo, and DJ Roberto. The nighttime shows were as impressive as any I've seen in Cuba, with talented dancers, singers, and acrobats working their butts off to keep us happy. Would have loved to see even more traditional Cuban music and dance in the performances to highlight the beautiful arts and culture in Cuba. In short, I feel hugely appreciative to all of the people who went out of their way to make my trips memorable, both in December 2020 and now. I will always hold these memories in my heart. Gracias a todos para el regalo de unas vacaciones maravillosas. Ojala que un dia muy pronto puedo regresar a Sol Palmeras!

Gran Muthu Imperial: Traveler beware!

We are back from spending a week at the Gran Muthu Imperial hotel. On arrival we were given pre-arranged reservations for the a la carte restaurants with dinner at 8 or 9 pm. Due to medical reasons, this was not acceptable and we were told we would have to discuss with the agent making reservations after 9:30 in the morning. When we met with her, that is when we learned that there is NO BUFFET in the evening with the exception of Tuesday and Saturday. All other nights, the guest all had to go  [... read more]to the a la carte restaurant or go to the snack bar (hamburger, hot dog, poutine, fries). We had heard the beach was had rocks I thought it meant we would have a difficult walk into the water. I was so wrong. The water was covered with water big rocks, small boulder size. You cannot swim in this water. We walked to the other beach on the left but the sand is not groomed, looks like it was dumped on the beach, it is so deep and uneven, it was difficult to walk over. Many guests did not even know we had a beach, they thought it was the beach we saw from the pool area where the weddings are performed. The breakfast food selection was very good. The lunch one was left to be desired, it was a hit and miss. You don't go hungry but the selection is bony chicken or pork. Later on they introduced beef stew and a stir fry but I think it is because there was another group of guests that arrived. This is my first time with an adult only. The hotel next door with the kids had much better beach which we ended up going to and the water was beautiful, you could walk a great distance in the water. As for the housecleaning, it was minimal. The rooms were swept and the beds made but they did not pick up the empty water bottles from the desk, they left them. The towels were rarely changed and if you asked for some, no white towels, and they would give you beach towels to use then ask why you have so many of them. I called the front desk about the towels on the Monday, we had been there since Thursday and after that, the housecleaning was nil. The worst part of the trip are the flies, little tiny black flies. So many of us had bites, my husband and I to the point we had to get medical assistance for the itching because we had run out of our benedryl, after bite gel and spray. We had brought as we had been bitten badly in Jan 2020 on our last trip. Therefore, the seasons are different but the flies are bad. Be aware of this before you go. If you want to be on the beach and go into the water, this is not the hotel for you.

Memories Flamenco Beach Resort: Excellent (Diamond Club)

My sister and me, we just finished a week at this hotel, Memories Flamenco, Cayo Coco. Everything was good, the room was clean, the beach is beautiful, the staff were super friendly. we had Diamond Club bracelets, our room had very convenient location right next to the Diamond Club restoran, beach, pool, lobby, basically everything. We could return to Cuba and would be happy to stay in Diamond Club again.

Hotel Atlantico: Cuba continues to struggle.

My review of Hotel Atlantico is measured by it's condition over the last decade to it's present condition post covid. When our bus pulled up to the gates of Atlantico we were greeted by a new sign Grand Caribe. This indicates that the present regime has sold a percentage to the hotel chain and released some of it's autonomy over the running of the establishment. Over the coming days I witnessed some minor changes in lobby and dining room furniture. Little else has been changed structurally. [... read more] The new administration's greatest impact has been to a much more welcoming staff. Almost every employee regardless of position were helpful and accommodating. There were however a few of the old guard that will never learn but they were severely outnumbered by the positive mass. The hotel is strategically located 24 kilometers from Havana and 4 kilometers from Gaunabo sitting on a very nice patch of beach. The government may have cut out it's pesticide program. The mosquitoes were relentless and nasty. The dining room was well organized and actually had several condiments. The menu has been shortened but that is offset by a more caring kitchen staff and it shows itself with edible food this time around. This hotel could have rusted into the sea but now it is a facility well worth its price.

Paradisus Rio De Oro: Awesome resort!

This Resort is one l would like to return to for many reasons. A few are the welcoming and polite staff. The staff have as a whole highly impressed me. The food was good. Enough variety that you could eat something different each day. The beach was as all Cuban beaches are, just amazing. They are very aware of what they need to do to keep the Covid standards. And they willingly comply for our safety. I would recommend this resort to everyone. We had one of the best holidays.