Royalton Riviera Cancun Resort and Spa: Nice resort

This resort is very modern, clean and big. The spa was beautiful and relaxing.The restaurants are all amazing. We did not have a bad meal the whole stay. The staff works relentlessly to serve you but seem to always be short staff at breakfast. Long wait times between coffees and juice. You could not make reservations for the a la carte restaurants. You have to show up and give your name. Most of the waits averaged 1.5 hours. For the Japanese restaurant you have to line up for three in the aftern [... read more]oon and wait your turn. Many people waited for an hour just to find out is was fully booked for that night. They have to return the next day and try again.The sand at the beach is white and soft but there was so much seaweed we could not swim. It was very windy and seaweed was washed up regularly. This resort is geared for families. If you are looking for peace and quiet this is not the place. The grounds are amazing for kids. The water park is everything you would want for the little ones. One of the major drawbacks is the Royalton staff wanting to sell you timeshare. They tell you its not time share and they are relentless. The entertainment was really good. Live bands played in the afternoon at the pools and also in the evenings. My overall experience was still positive. I would not recommend it to people looking a more quiet adult like vacation but I would definitely recommend it to families with younger kids.

Grand Palladium Colonial: Great trip!

The room was great and resort was beautiful and very clean. Service was great except for the beach al a carte restaurant but other than that outstanding- loved the Thai restaurant Went to the White Sands pool most days never a problem finding a spot by the pool

Sandos Caracol Nature Resort and Water Park: Great family resort with lots of wildlife!

This was our family’s first trip to Mexico. Overall the resort grounds were beautiful with lots of animals including monkeys, coati, raccoons, squirrels and birds. There is a cenote where any level of swimmer can safely can go snorkeling and the ocean snorkeling is decent. The beach is rocky so we would recommend water socks or sandals when entering the water. There are also lots of pools, a water slide, activities and entertainment. The kids got tired of the waterslides after three visits b [... read more]ut pretty good for a resort waterslide. Service was spotty at times however. Our first night we arrived to find one of the beds not made and after multiple calls to the front desk we had to find our own sheets in a storage room and make the bed. Nobody ever did show up. There were also doors to maintenance areas left open and cleaning chemicals left lying around in the hallways.We also found out later that our section did not have room service although we were apparently upgraded when we arrived. The rooms were kept tidy and the house cleaners made some towel animals for us after a few days of leaving tips. We found generally the tipping did not get us better service throughout the resort. The food was average but there were lots of options for buffets and restaurants. The servers were generally very good and quick to bring you drinks and take away your plates. There were nightly options for entertainment and a large theatre which we attended at least three shows. Unfortunately they use the same introduction for each show which got a little old. Also be warned they will try to sell you a membership to their elite club when you first come in. Unless you want to sacrifice a morning of your trip I’d recommend passing.

Ocean Riviera Paradise: terrible resort do not waste your money

very expensive for very little,,, rude staff,,,rooms paper thin,,, time share harrassment,, poor repetetive food,,, beach rocky and very hard on feet..very loud music and screaming kids at the eden pool all day starting about 9 in the am

Barcelo Maya Beach Resort: Beautiful Resort!

The rooms are not fancy but extremely clean as well as the whole resort. My sister is Celiac and they were amazing making sure she had her own meal three times a day and she had absolutely no problems. There is something for everyone on this resort and would definitely recommend it to anyone. It was rather windy when we were there so we were unable to snorkel or use any of the beach non motorized equipment but did not have a hard time finding other things to do. My only concern is the way th [... read more]at they do the check in because it was not very efficient. They need to prebook rooms before the night before and speed up check in.

Valentin Imperial Riviera Maya: Amazing Resort

This is our second time returning to this resort and it was as amazing the second time. I highly recommend this resort. Everything about it is amazing (food, drinks, grounds, staff, pools, beach, rooms, entertainment). Looking forward to returning again. I also highly recommend using O'Neil Graham from trip central. He goes out of his way to ensure everything runs smoothly.

Occidental at Xcaret Destination: Great vacation

We really enjoyed our vacation at this hotel. The lush grounds and wildlife are what attracted us to this property and we were not disappointed. We saw monkeys, deer, coti, iguanas and more. The hotel is very nice although older has been recently renovated. The restaurants were all delicious and no reservations required for the à la carte. The beach although small (man made cove) is pretty and the waters are calm which makes it perfect to sit and enjoy the water. We also walked the rocky shorel [... read more]ine. The view is stunning. With the bar, restaurant and restrooms nearby we spend most of our time at the beach. We finished our days at the pool going back and forth between the quiet pool with shallow walk in end and the busier livelier pool with swim up bar. The service was great. Everyone is eager to help and very friendly. A little far from the airport but we were closer to all the parks we wanted to visit so the location was great for us.

TRS Yucatan: Very Tranquil!

This resort is quite clean ,beautiful and relaxing. JESSICA AND PABLO were the best butlers we have ever had. Martha at reception was super accomodating. There are maintenance (repair) issues for such a new place. The beach was the worst we ever had in the many resorts we have been to. The food was subpar. Tasted like it was all boxed and cheap, no flavor appart from sodium. very limited choice especially the breakfast. We were turned away three times from White Sands restos for no reason. Seem [... read more]ed like they did not want to serve Trs clients. The other Palladium neighbor resorts didn't give a good service like at the TRS. The gym was the best and spa was all right. I drink 2 drinks a day and the drinks were very well done. We will go through trip central again. Rick lockhart impressed us. Thanks to everybody for caring!

Dreams Tulum Resort and Spa: Nice escape

We have been to 3 other AM resorts and I would say this was our least favourite. The drinks and food were good but not outstanding. The beach and pool bar staff were great. For an older resort this place is in great shape and is gorgeous. Love that it’s secluded from other resorts. The beach was narrow but decent. If you are out on your deck around sundown hour wear bug spray but that’s the only time needed. Beach and pool chairs are available most mornings. Entertainment crew were ok b [... read more]ut not enough goes on at the activity pool. Wish there was an adult only pool at the quiet pool. The biggest complaint is about general room housekeeping. When the fridge didn’t work it was replaced in 10 minutes and the shower and AC were checked quickly so no problems there. But general room cleaning didn’t happen and had to fight everyday up front to get towels and facecloths. That is just so below AM Dream standards that it really shocked me. And this was everyday not just one. I still liked the resort but this is be a major thing. Highly recommend going to xel-ha for a day too:)

Ocean Coral Riviera Cancun: Awesome Resort

Great resort. Pablo, Alehandra and Johnson at the lobby bar are the best. Make you family. The layout of the resort, distance from the airport, internet throughout the resort, amazing staff, excellent food with unlimited ala cart restaurants which you do not have to reserve and clean rooms are all great options that are not offered at many resorts. We would return again ☺☺

Barcelo Maya Colonial: Disappointed this year!

Had a great stay last year! This year we stayed for 2 weeks. However, the service at the buffet was hit and miss and service at the restaurant beside the pool was terrible. The waiters would rather stand around and talk than look after you!! Specialty restaurants were excellent. I got sick from the food twice. Both times from eating at the buffet. For sure the second time was from eating mussels. Turns out it was also our last night which made for a poor trip flying home!

Selection Riviera Cancun: A Beautiful Resort

We booked this trip to Azul for our 25th anniversary and it was wonderful. We have never been at an all-inclusive resort, so we can't compare, but other travellers were saying it was one of the best they have stayed at. The food was excellent with so many choices and restaurants. The serving staff was fast, hard working and kind. Thank you for all the fun activities and classes: George for yoga, Christina for language classes and teaching me some children's songs ( I work with young families), F [... read more]ernando for dance classes, Diego for language class, beach volleyball and archery, Luis and Alex for sports. Thank you for your kindness and remembering our favourite drinks, Wendy, the pool drink server. Our room was always clean with surprise dessert treats and towel art! The nightly entertainment was always high quality and fun. The pools were huge and clean. The beach had a lot of seaweed which they have tried to clean endlessly. The resort grounds is beautiful to look at. Transportation was easy and 20 minutes from the airport. Did not enjoy the segregation of prestige members area where we were not allowed to sit. Also it was annoying to see a full practice of claiming a space with towels without being in the cabanas and lounge chairs. The weather was sunny for 7 days but surprisingly windy.

Dreams Tulum Resort and Spa: Fun in the Sun

This is a lovely resort. The staff, grounds, food, service and facilities are all excellent. They cater to families and children. If you prefer a quiet, adult atmosphere you should choose a different resort. Unfortunately there was a lot of seaweed during our stay but they did their best to cope with the problem. All in all, we had a great time in the sun and enjoyed the Mexican people and culture.

Bahia Principe Explore Coba: Stinky bedsheets and one man show!

I do not know why but the bed sheets had a very bad smell EVERY single day - whether it was the water, detergent, or reused sheets - the smell would not go away.! Everyone seemed to hover around the pool area and there is ONE guy who would appear/lead entertainment activities every single day. It was like a one man show and tbh, you would get bored and annoyed by him starting day 2. They need to up recruit more people in their entertainment team!

Royalton Riviera Cancun Resort and Spa: Great resort

Beautiful resort with a large beautiful beach (but ugly ocean with lots of seaweed), beautiful pools, and friendly staff. In the past I have traveled south in the off season and noticed this time around that service is more hit and miss during peak season (we stayed march 19-26th) and there is more coveting of pool loungers and bali beds in the high season. The hotel has a no reserving policy for beach/pool chairs but do only enforce the rule sporadically (towels were removed by hotel staff at o [... read more]ur favorite pool only 1 of 7 days). This caused frustrations for everyone - those who had reserved chairs to find their stuff moved on only one day as well as those of us who would like to see the rules enforced.... Food is excellent here. I have visited this resort 3 times in the past 3 years and would happily come back again in the future.

Platinum Yucatan Princess: Great Resort

Very well maintained clean resort. Food good. Service excellent. Beach well equipped for sunbathing but previous storm had eroded the sand along waters edge making entrance to swim difficult. Only difficulty was the flight home which was cancelled after several delays. Delays and cancellations are unavoidable but getting information on tha status of the flight was almost impossible. Not knowing what's going on is very irritating.

Dreams Aventuras Riviera Maya: Perfect resort!

The resort is smaller than we have previously stayed in but was perfect for us. One of our party has difficulty walking long distances but this resort is well laid out and distances to the beach and restaurants were just right. Food at the buffet and the specialty restaurants was very good and the service excellent. The beach accumulated seaweed in the first few days (not the resorts fault) but the staff worked diligently and soon had it under control. The beach is great and the water calm and s [... read more]afe for smaller children.

Dreams Tulum Resort and Spa: Pretty Good

- great for families with kids under 8 - very remote -there is not much to do at night -we had cockroaches in our room -saw snakes and other critters -great food -there is very little entertainment during the day compared to other Dreams properties -There are photographers CONSTANTLY taking your pictures. It made us very uncomfortable and we had to repeatedly say no to them. - If you have allergies; they will take great care of you. -

Hard Rock Hotel Riviera Maya: Hard Rock is LEGENDARY

From start to finish the whole week we spent at hard rock was absolutely amazing. Food was spectacular, pools were clean we never had a problem finding a towel or someone to get us a drink. We enjoyed the daily activities that were throughout the resort. Kids club provided tons of fun for our eight-year-old. Rooms are nice clean and have everything you need. Employees here absolutely legendary they go out of their way to make your stay absolutely amazing. Do the excursions they are [... read more] totally worth it. The Rock Spa is absolute heaven. Golf is also great ! Already planning a trip to go back see you soon hard rock!!!!

Bahia Principe Escape Sian Ka'an: Wonderful hotel

The hotel was beautiful. We loved the service we received. The food was amazing, the other hotels were also beautiful. The beach was lovely we enjoyed it very much. Our initial room overlooked some area that had trash in it from the workers work station but they moved us when I asked to another room.