Iberostar Waves Paraiso Beach: Nice resort

Resort is very big but the shuttles r pretty quick . Food was very good .rooms clean but air condition not working ver well . Complained 4 time still no change .that sucked .people very friendly . Beach no no good . No flat sad . Very weedy and soft sand. Difficult to walk in .

Blue Bay Grand Esmeralda: Bluebay stay from March 10th-17th 2018

The staff at the Bluebay was so friendly and efficient. The rooms are decent and the food was good. There is always something you could find to eat. Salad bar was great with lots of choices. Unfortunately the beach was not nice at all but the pools were great. I would recommend this resort to someone who didn't care for sitting on the beach and swimming in the ocean.

Royalton Riviera Cancun Resort and Spa: Worst Royalton I have been too

With the exception of the food, which was good, the service at the front desk, how we were treated was terrible. They said it was our agent's fault our room was incorrect. We booked a 2 bedroom Presidential Suite. Suite, as the name implies has a living room and two(2) adjoining bedrooms. No, in their case, it means a One(1) Bedroom suite beside a one bedroom studio suite with NO adjoining door in between. Essentially, 2 bedrooms separate. We brought our sixteen(16) year old son which had to sta [... read more]y in a room by himself. Is that what we paid for? If so, shame on us. I do not think so. I am tired of this type of treatment. P.S.: Let me also state, the beach was horrible. It was filled with weeds and SO DARK. Could not swim there. Terrible

Hard Rock Hotel Riviera Maya: Great Resort

Overall we loved the resort. Rooms were clean but small, but bathrooms large! Grounds were beautiful and the food and service was great. I loved how you did not have to make reservations for the a la carte restaurants and you could go as many times as you please. The pool on the Hacienda side was always fun, especially for kids, always things to do. The beach was beautiful but small and we did have quite a bit of seaweed the week we were there (March 6-13). My favourite part of resort was [... read more] that you were able to dine outside while watching the beautiful waves of the ocean. I loved the Hard Rock chain and will definitely try another one again!

Bahia Principe Explore Coba: A great family vacation resort!

This location is beautiful with friendly staff and great food. A lot of things for children to do. We didn't have children with us this time, but I noticed how child friendly it was and how many children were there.

Bahia Principe Explore Coba: Phenominal!

It was an amazing week in the sun... the resort was huge but it was easy to navigate (not a lot of stairs or hilly) and there were trams everywhere at any time of day. Lots of choices of food at the buffet and the al la carts were very good too! The rooms were clean, plenty of pools, food and drink always steps away. The grounds were immaculate and surprisingly and very happy to say that there were enough green areas for local habitat to still thrive (lizards, coati, birds etc) . Absolutely NO [... read more] complaints... scuba trials were free too which was a huge bonus. :)

Bahia Principe Explore Coba: Very nice overall

The beach was disappointing, weedy and rocky. But the resort itself was excellent. Great buffet, friendly staff, nice pools, clean rooms, manicured grounds. A la carte restaurants were mostly good. Activities and shows were ok. Often had to wait for service at the pool bars. Overall good though.

Grand Sunset Princess: Nice clean resort

The trip was real good , trip central lined everything up nicely. A little mix up on the plane seating. The resort was big but clean and beautiful the people were friendly and all the restaurants with exception of the Italian was very good . One big problem was the time share salsman lots of them and they will tell you almost anything to get you to their sales meeting. The pools were good , the beach was good except for the weeds washing up , they were always trying to clean it up though. The su [... read more]nset side was nice and may go back again .

Grand Sunset Princess: Wonderful Resort

We thoroughly enjoyed our stay. The rooms are spacious and the entire resort gleams. The staff are happy and helpful. The pools abound, the drinks are delicious and a good size and the food was fresh. We loved the gym and the clssses it offered. The only downside was the beach. I will definitely frequent a Grand Sunset Princess in the future.

Unico 20 87 Hotel Riviera Maya: Beautiful Resort - UNICO 20°N 87°W - Riviera Maya

Unico celebrated it's 1 yr anniversary the week before we arrived. Everything is still fresh and new, but the staff has clearly had time to build a great service team. We were super impressed with how helpful and professional everyone was. And absolutely no pressure to tip (although it was always graciously received) like we experienced in Cuba. The room was very comfortable - King bed, with a couch and large wood table to work at if needed. Well stocked with toiletries, soaps, snacks, beer, [... read more] pop, wine, and coffee. Wonderful balcony with a comfy love-seat and view overlooking the pool and the ocean beyond. All the floors above ground level are strangely equipped with a large Jacuzzi tub - great for exhibitionists - but hard to imagine anyone using it when there's a pool just steps away. The ground floor rooms have hammock and 2 lounge chairs extending into a narrow pool. We found the west-facing balcony perfect for retreating from the sun in the afternoon. The pool design is unique and offers lots of nice places to sit and soak up the sun without feeling crowded at all. During our stay, we didn't even need to reserve a spot - lots of open lounges which was great. The beach had a red flag up the entire week, so no ocean swimming, and the grass would have made it a bit unpleasant anyway. One main lobby bar, very quiet during the day but always staffed, and a social spot to hang out in the evening. Very classy and comfortable seats and leather couches, with several checkers/backgammon games tables and a Boston pool table. A second "nightclub" has limited hours but does salsa nights which are cool, although we never got our timing right to participate. We also took advantage of the "inclusion" spa - a massage and facial for both of us, charged at 20% of the list price - which works out to be about what you'd expect to pay at home. Neither masseurs were RMT's, but we both enjoyed the indulgence. Can't forget to mention the food - lots of choices and overall excellent quality. The steak at the "steak house" was ok (thin and not a prime cut), but the tenderloin and the seafood at the Italian restaurant were superb. Delicious rack of lamb at the Mexican place. My partner opted for lighter fare at all 3 and was also impressed. Great breakfast buffet - made-to-order omelettes, tons of fresh fruit and cheeses, and hot mexican dishes too. A self-serve Mimosa and Bloody Mary bar rounded out the selections. Super fresh-made tacos by the pool-side were also top-notch, with probably the best fish tacos I've had. Tequila and Mescal tasting nights were right up my alley and gave a good intro to guests on these fine local spirits. Not much negative to say about the place - and nothing major. The cash machine warned of a 32USD service charge, which discouraged drawing extra money for tips (So bring enough USD to cover tips, if you're so inclined.) They should consider offering a lower fee for the benefit of the staff. The cabanas around the pool are prime spots but there's a stiff daily charge - which may be negotiable since they were rarely occupied. As I've read in other reviews, they seem to cater to corporate events and these take over half the pool deck in most evenings - which is already deserted by 6:30 anyway - but they're the only outdoor dances so if you're not there on business, your options are limited to the lobby bar and nightclub, when it's open. I wondered about the drinks as well - let's say I felt better in the morning than I had a right to. I highly recommend the Don Julio Blanco, the Corona (cans) and the house Merlot - no complaint from me on any of those tasty treats. We'd both be happy going back. None of these negatives took away from a great vacation at Unico Riviera Maya!

Bahia Principe Escape Sian Ka'an: Great 2nd Stay at Sian Ka'an

This was our second stay at Sian Ka'an in Riviera Maya. They had a nice set up for our honeymoon once we arrived. Champagne, rose pedals, gift bag and chocolates. The service was stellar. Maria in the lobby bar, Carlos at the Sian Ka'an beach bar were amazing. One morning, Paula in the lobby asked us for some feedback and one of our friends mentioned that it was disappointing that they no longer were offering real top shelf booze such as Grey Goose. We heard that Don Pablo had died and his dau [... read more]ghters were making a lot of cuts. Paula made sure that our friend had access to top shelf booze for the rest of the trip but we didn't use it. I asked for a real ketchup bottle at breakfast because I hated the little packs, and she brought me one from home the next day! lol. Amazing. Overall the service is unmatched but after being there twice we feel it's time to move on and explore other resorts or different types of trips.

Excellence Riviera Cancun: 25th Anniversary Excellence

This is an amazing 5 star resort where the staff are friendly, kind, helpful and plentiful. The grounds are beautiful and well kept. The food is wonderful although we mainly ate at The Grill. The rooms are gorgeous and the housekeeping staff do an excellent job. I enjoyed the turn down service as well. Our swim up room was on the heated pool thankfully since the weather was not very hot. I wish they would heat the pool with the swim up bar. They have daytime and nightly entertainment which I wou [... read more]ld call average. The beach has many palapas to sit under, but is not good to swim in due to an abundance of seaweed. The staff work tirelessly to clear the seaweed from the beach. Overall it is an truly amazing resort!

Bahia Principe Escape Sian Ka'an: Great time as always.

3rd year in a row that we've stayed at Sian Ka'an and it was wonderful again. No complaints. Food and service is spectacular and all staff are genuinely friendly and sincere. Very helpful with my food allergy(Celiac). Chefs will go out of their way to accomodate.

Sandos Playacar Beach Resort: Great Resort !

The architecture, grounds and gardens are very nice. The restaurants and food are very good. The pools and beach are excellent with lots of thatched umbrellas that provides a choice of sun or shade. We had a great time.

Excellence Riviera Cancun: THE WORD "EXCELLENCE" DESCRIBES IT ALL!

We recently had the pleasure of staying at the Excellence Riviera Cancun and no words can truly describe our experience. This resort exceeded our expectations in so many ways. The management and staff pay attention to every detail to ensure you are pampered and cared for. It is the people who work at this resort that make it stand out above the rest. Everyone smiles and greets you with a genuine "Hola" to make you feel welcome. The food was incredible, the pools were amazingly clean (we wer [... read more]e fortunate to be near the heated pool), the grounds were cared for to perfection. I would highly recommend this resort to anyone looking for a place to unwind, relax and get pampered! My only suggestions would be to perhaps have more heated pools so that guests would be more inclined to swim on cooler days. The pools can be very cold, even the swim up bar. Some days there was no one in the water as they were so cold. Also, we wished we could have a better variety of night time entertainment, perhaps that was more reflective of the culture.

Grand Oasis Riviera: Very nice resort

Hotel itself was very nice and very clean with the acception of sewer smell in the bathroom of out room that would only be in the evening. The llocals and personelle that waited on us were very friendly. The only negative draw back was that we were not informed from Susan Snyder that arranged the reservation , she failed to inform on how far the hotel was from the airport. It took us a 2 hour drive.. had we known beforehand how far out distance i wouldn’t have booked this hotel. Not mu [... read more]ch night life. Only 1 show a night. And everywhere we went we felt obligated to tip because the personelle would ask for tips. The beach was nice but had too much smelly seaweed all along the shore . It was not pleasant to look at everyday and smell. The last day we were there they passed a tractor collecting all the seaweed. This should have been done when people were not on the beach. Not much room to walk on the beach or grounds.

Bahia Principe Explore Coba: Fantastic Resort!

This is our second visit to this resort and we will return again. We have stayed at many different resorts in many different areas and the Bahia excels in every way! Delicious food with a varied selection, clean facilities, friendly and efficient staff that is always willing to be of assistance. We really enjoyed seeing the wildlife on the grounds ... iguanas sunning themselves, the tejones were fun to see, raccoons (mapaches). The grounds had a jungle feel to them and the wild animals enhan [... read more]ced our experience. It is nice to see that a resort can still allow some habitat for the animals to live. Really enjoyed Espanol lessons with Erick by the pool ...he was fun, friendly and patient. We went on a Nature EcoTour which was really informative and proceeds go to help the environment. These can be booked right from the hotel. Our only problem was with Best Day tours ... they are located in the hotel. We paid more for the tour than the other groups out by the pool were charging as they promised a quality tour. This did not happen ... we arrived at the site of Tulum and did not have a qualified tour guide ... we were looking forward to an informative tour as we saw other groups around us receiving. We were given a very short explanation of what we were seeing and then left on our own. We paid for a complete tour with a qualified guide. When we returned from the tour we explained our problems to Best Day tours and were given a 'run around' that they would rectify the situation. They admitted that we did not have a qualified tour guide, but stalled us till it was time for us to leave. We would recommend to 'stay away' from Best Day Travel Tours which are affiliated with West Jet and book with one of the other tours that are located around the pool. We did book other tours with the other groups and were very pleased. Other than this one negative experience our vacation at the Bahia was positive! Booking with Trip Central worked out well for us and our rep Michelle Turco was helpful and efficient.

Iberostar Waves Paraiso Beach: Great winter get away

Enjoyed 11 days at the Iberostar Paraiso Beach resort. Very friendly staff; yards and grounds very well kept; food was great and plentiful with the chefs asking for opinions to want to ensure food was top notch and if improvements required. Beach was nice, although some days had seaweed, which was taken care of by staff. Entertainment crew was exceptional and engaging with the guests. Very large pools and very clean.

Hard Rock Hotel Riviera Maya: Great All Inclusive Resort. Food was great and excellent service.

We have been to several all-inclusive resorts over the years and the Hard Rock stacks up against them all. The resort was very clean and easy to get around. We are a family of four and stayed on the family side. All in all the food was great and the service was second to none. I would go back!

Hyatt Vivid Playa Del Carmen: Eight times at The Royal Playa Del Carmen

The food at the restaurants is very good especially at the Chefs Plate however you need to have an Ocean Front room to access for free. Five course meals that are totally delicious and presentation unreal! On the negative side the night time entertainment is lacking. When we were there March 8-15th they had "entertainment" from 8:30 - 9:30 when the big shows start. What was listed for the 8:30 - 9:30 was "DJ and music. My wife was very excited as we believed that "DJ and music would be dan [... read more]ce music, Not so the much as what the entertainment was just some quiet background music!They really need to upgrade the entertainment at night. Jorge at Chefs Plate gives amazing service. Great guy! Janeth at the Coffee House makes the BEST coffee! They have eliminated having bottles of liquor in the mini bar. Too bad!!! Budget issue?! My wife LOVES the location being a 3 minute walk to 5th Avenue and all the shopping