Valentin Imperial Riviera Maya: Amazing resort

A very beautiful resort, the staff are amazing, you can tell they go out of their way to please you. Everyone raves about the food, but I rave about all the workers who make you feel welcome and at home. I have been to the Valentin six times and will continue to go because it has everything you could ask for. So I don’t mess with perfection.

Margaritaville Island Reserve Riviera Cancun: Spoilt rotten!

It was our first all-inclusive experience and it was a fantastic one! The service was impeccable. The food was great. Rooms were lovely (although I would have like to have known how much for the rooms that have the swim out option). The sofa bed was very uncomfortable but we got a roll away bed that was great. Very convenient that room service was included. You could not beat the staff - very friendly and accommodating but not over the top and in your face.

Barcelo Maya Colonial: Very nice resort

Beautiful resort, excellent service, friendly staff. Very clean and comfortable... Great location for exploring many attractions on the Riviera Maya, Cenotes, Tulum etc. Food was OK but not outstanding. Beach was nice but has many large rocks under the water.

Catalonia Yucatan: What an amazing Resort!

We just returned from a last minute vacation that turned out to be our best ever! We stayed at the Catalonia Yucatan in the Mayan Riviera. It was the perfect size , not too big, and the staff were so lovely and helpful and courteous. There were so many things to do. We were taken sailing two times by Marco, an amazing guy! We kayaked in the lagoon. This place has great restaurants with no line ups. Food was really good. It is seaweed season but the resort did its very best to keep it away from a [... read more] great swimming area. I highly recommend the Catalonia Yucatan. I also recommend Tripcentral for last minute deals !

Blue Bay Grand Esmeralda: Beautiful wedding

We had our wedding at BBGE and the wedding was truely wonderful. However, we bought the most expensive package that included spa massages, a dinner for the wedding couple on the beach, dinner rehearsal for wedding party, etc. These were supposed to be all booked for us and none of them were so I was quite disappointed in the arrangements. We spoke to our wedding planner about it and it was merely shrugged off like it didn’t matter. Some of the staff were excellent like Aaron and Jorge! Ther [... read more]e was also quite a few people in our group that got a 24 hour stomach bug that made them very ill.

Barcelo Maya Colonial: Very clean and spacoius resort

We stayed at this resort during first two weeks in March 2018. Room was comfortable, on the 3rd floor There are two elevators for use, so the was not difficulty getting around. The hair dryer and one light bulb did not work, however they were replaced within one hour. Unfortunately the new bulb burned out on last day. Mini fridge was stocked daily with soda, beer, etc. The king size bed was comfortable. Our friends did not get two doubles, although they requested at the time of booking. Air Tra [... read more]nsat agent tried to fix it, but no avail. Resort is very clean, there were many lounges available. Food at snack bar was same every day, selection good. The specialty restaurants were OK, although in couple the service was extremely slow, i.e main course was not delivered until 1 hr and 30 minutes. This resort offers many activities for kids and evening programs were u to par, except the "Circus". One drawback was beach. Too many weeds in water and along edge, rocks in water for about 2-3 metres. The staff was fighting "loosing" battle cleaning and collecting weeds. Maybe this is a "seasonal" issue.

Grand Sirenis Mayan Beach: Adequate All Inclusive

Grand Sirenis all inclusive resort delivers what one would expect from a moderately priced property on the Mayan Riviera. The buffet food was pretty good and the al a carte restaurants were OK. The grounds were very nice and well looked after. The amenities available after dinner were somewhat sparse and a little boring so returning to one's room and curling up in front of the TV often seemed to be the best option. The beach was small but there is access to some good snorkeling just off shore [... read more]. Speaking of the beach all of the Mayan Riviera is suffering from an influx of seaweed covering the shoreline. The resort tried to keep the beach clean but the weed kept coming and fouling things up. Overall a pretty good resort but there are plenty of other options.

Bahia Principe Explore Coba: Lovely resort!

I very much enjoyed my stay at Grand Bahia Principe resort. People working at the resort are friendly and welcoming, the resort is beautiful, very well maintained, rooms are clean and food is great and most importantly the sea, sand and the Sun!

Catalonia Yucatan: It was great bigger and better, nice place ,,,,,

Everything was good, enjoyed our food and hospitality,,,,the weather was good also , met some great friends,pools were nice , had a great time,we were there 5 yrs ago ,lots of changes ,they did a nice job : very clean and safe area , will go back again later in future,,,,,,!,,,,,,

Bahia Principe Explore Coba: Beautiful

The resort is lovely and the staff are very accommodating. We enjoyed our a la carte dinners very much and the buffets has a great selection. The wait staff are very friendly and do everything they can to make your vacation pleasant. Norma in the kids club was amazing and the kids loved going daily just to say hi. She was great about them coming for an hour here and there and made the kids feel welcome. The beach had a problem with seaweed when we were there so it wasn’t as nice to look at as  [... read more]usual. The men worked very hard to clear the seaweed daily but it was never ending. My only complaint is that after 11pm you can’t so much as get a coffee unless you go to hacienda and with kids that wasn’t always possible. There is a 24 hr snack bar that we used once but the selection of food/drinks is very limited. It would have been nice to grab a drink or two in the lobby to have on our balcony while kids slept but everything is closed and they even turn the coffee makers off. Overall great experience, friendly staff, clean, warm pools great food and will likely return.

The Fives Beach Hotel and Residences Playa Del Carmen: Not the best we have stayed at.

Bad start because of our travel rep. Not resorts fault. Resort is nice but....... Most rooms only have 2 small beds. Our first room over looked barbed wire fence!! Then we had to upgrade which cost us an additional$500.00 U.S! For a king size suite! They wanted$ 1000.00. Our rep said she could get us upgrade because she was a Karrisma rep! Then we had a lunch restaurant to look at. Fine until you see worker with mask on spraying restaurant! Next thing you know we have dead cockroaches on our pa [... read more]tio!! Would never go back or recomend. If you are use to walking in for breakfast to a big buffet!! Not happening! Wait in line. You have to be seated and if you are part of the privaledged club they get to go ahead of you!! Best part was bar staff and servers!! Entertainment staff was also great!

Sandos Caracol Nature Resort and Water Park: Very nice hotel and tripcentral rocks

We really enjoyed our stay at Sandos Caracol resort. Couldn’t have asked for a better hotel for family and kids. Very nice rooms, good food and lots of activities for kids and best of all, a great water park. Sunquest was our tour provider and they also offered exceptional service. Thank you Beth Mckinley from Trip central for taking the time to make our vacation a memorable one.

Royalton Hideaway Riviera Cancun: Great stay

My husband and I stayed at the hideaway from Mar 2 - 9 2018. We had the diamond club package. We had a great time and really enjoyed our stay. There were some nit picky things that i will mention below, but overall this was the nicest resort i have ever, and likely will ever stay at. To keep things easy i have done pro and con lists. Rooms (we stayed in 2405 and 1425) Pros: - Very clean - Comfortable beds - Large nice shower and separate room for the toilet - Roof top patio wi [... read more]th hot tub was cool (1425) - Faced the mangroves which didn't make any noise (2405) Cons: - Not very sound proof to the halls - Mangroves smelled and there was construction going 24/7 to the left (2405) - Faced the pool which was loud until approx 10pm every night (1425) - Jacuzzi's spit out a lot of black stuff from the jets (1425 and 2405) Grounds Pros: - Very well maintained - No bugs, i saw 2 mosquitoes the whole trip. No flies or flying bugs buzzing around lights. Cons: - Very large. If you have any mobility issues just know there is a lot of walking required. - The hideaway is on the far end, buffet is in the middle and restaurants are spread across the resort. Only one restaurant in the hideaway section. Food Pros: - Fantastic!! - Lots of restaurant options. - The ocean point Chateaubriand was the best steak i've ever had in my life, and our server Daniel Olan was awesome. - Buffet had tons of options, food was always good there. Cons: - Had to send steaks back as i usually get medium rare at home, but when i ordered that here they came out rare. No issues with sending them back though. - Beach buffet didn't have signs out saying what each dish was. Not great for people with allergies. Staff Pros: - Our butlers Celia and Kepler were phenomenal. They always made sure we had what we needed, decorated our room, chatted with us about places to go and things to see. Their service was much appreciated. - Reception was helpful and check in and out went smoothly - Everyone was very friendly and happy to help if asked. Cons: - Not everyone was easy to communicate with, but i don't speak any Spanish. So that's no fault of the resort. It just made things tricky from time to time. But most staff spoke English very well. Pool Pros: - Clean - Rule about not reserving chairs was great, and no smoking in pool area was so appreciated - Pool staff was attentive and helpful, would put towels on your chairs for you, or get you an umbrella, or move your chairs for you - Attentive servers to get you drinks or food to your chairs Cons: - Hard to get into sometimes as someone with limited mobility as chairs crowd the entrances - Could be hard to find a chair sometimes despite no holding rule - Drunk adults were extremely obnoxious, loud, and just a sheer embarrassment to themselves. I was appalled by the behavior that some of these "grown ups" displayed. Would be nice to be able to cut off or evict them like you could at any bar back home Beach Pros: - Nice sand - Not as busy as the pool - Servers to get you drinks Cons: - A lot of seaweed. I knew this might be an issue but was shocked at how much there actually was The weather was fantastic, 28 and sunny every day except the last which had on and off rain. Overall we were very happy with our stay. We would definitely go again if we could.

Bahia Principe Explore Coba: Wonderful resort!

We loved this resort. The pools were great. The service was amazing! The food at the buffet was suprisingly great. The rooms were spacious, cleaned every day and the min-bar restocked every day. We would recommend getting Royal Golden package to get the little extras. We also went swimming with the dolphins on site which was a great experience and the price was the lowest I have ever seen. I would completely recommend this resort to all my family and friends. The only issue was th [... read more]e beach which is full of seaweed. This is true in ALL Riviera Maya and it is just mother nature. At the resort, they are always trying to get rid of the seaweed. We were there with 2 adults and three children.

Dreams Aventuras Riviera Maya: Dreams Purertro Aventuras

I had a wonderful time. The staff was all so kind, including the entertainment group. The housekeeping was outstanding at keeping everything clean. I had such a wonderful week at the resort and will return to visit them all again. We only had one problem and that was the person who stocked the fridge. We had bought some beer of our own and he saw it in our fridge and he did and would not leave any of what he was supposed to stock our fridge with. that really upset me. I hope you do look into t [... read more]his part of for all the other clients that do stay at Dreams. We were in 543...Lila & Bill Thank you very much for showing us the hospitality of Mexico for our very first time.

Bahia Principe Explore Coba: Very nice resort

Accommodations were very good and resort very clean. Staff excellent and very friendly. Plenty of pools to choose from. The two a la carte restaurants I found the food to be excellent were the French (gourmet) and Brazilian. If you like beaches for swimming this is not the place to go. The week we were there they were constantly cleaning seaweed from the water. All in all I would say between a 7 or 8 out of 10.

Grand Riviera Princess: Great Resort other than one staff member

Had a great time, resort was amazing, staff were all good with the exception of this one person named Jerry who works at the front desk. My key to my room was not working and he sent me back to my room a total of 4 times (over the course of an hour very late at night) with a key that was supposed to work but it didn't. I had to insist that he send me with a staff member so i could simply get into my room to sleep. Very rude and unhelpful as if me wanting to get into my room was a problem for  [... read more]him. Second occasion my girlfriend had sprained her ankle. Security staff was very helpful in assisting her, getting ice, crutches etc. Jerry did nothing and was extremely rude and unhelpful just like the first time. Resort was excellent but Jerry not so much. This is too bad as my bad experience with him is one of the things I remember about this trip. Otherwise the resort and staff were excellent. Just a bad apple it seems.

El Dorado Seaside Suites: Beautiful

Everything was top notch from the rooms to the pool and the service, only thing that was disappointing was the beach. The rooms were the biggest we have ever been in and cleaned two times a day. Food was excellent.

Bahia Principe Explore Coba: Very good resort, Beaches poor

The room we stayed in was the Junior Suite Superior Royal Golden and very clean and spacious. The grounds are well manicured and very pretty. The al la carte restaurants were very good, the only one we did not care for was the Mexican. We had four al la carte restaurants a week, we were there for two weeks. If we did not have those the food at the buffet we would have got very tired of, it was mostly lukewarm. If you don't mind just using the pools, which are very nice, I would recommend  [... read more]this hotel. The beaches were rocky and there was so much seaweed. The have trucks there hauling it away and it smells. We love the beach and did not go in once as it was smelly and rocky. It is only because of the beaches that I would not recommend this hotel.

Ocean Maya Royale: Amazing Staff

Grounds very well kept. Clean cared for well. No complaints however it should be noted that the resort is a challenge for anyone with mobility issues. We enjoyed the.variety of food offered and were pleased with housekeeping. Cudos to the amazing entertainment staff who.truly went above and beyond to help make a memorable stay.