Melia Cayo Coco: Lovely resort

This was our first time to this resort. It’s only 15 minutes from the airport. From leaving the aircraft to arriving in our room was very smooth. I had reserved our à la cartes ahead of time online, and, while I didn’t receive the promised email confirmation, our reservations had been made. Small touches make a difference : staff was over the top friendly and attentive, the coffee was always piping hot, and all the public area washrooms were always immaculate. We could usually find  [... read more]a palapa on the beach, but folks do tend to do the early morning towel run to reserve a spot. Annoying but hard to avoid. We tipped in Canadian currency, and were almost always able to get bills changed into loonies and toonies (one and two dollar Canadian coins) at the bar. We had a renovated room, which seems to mean new shower instead of a tub, which was fine with us. Lots of hot water, pressure was ok. The only toiletries supplied were good sized bottles of shampoo and shower gel. I had been hoping for body lotion - so bring your own if you need it. But in fact, most of the day and night, we were slathered in sunscreen or bug repellant - the resort is on a lagoon, it will be buggy. Always. We were disappointed not to find coffee or a coffee maker in the room. Had I known, I would have brought my little one-cup filter and coffee - but the pool snack bar is open 24/7, so not really an issue. We love to snorkel, and there really isn’t anywhere off the beach to do so. Our Air Canada rep arranged for us to join a group that left from the next door Pullman resort. For $25.00 CDN you are taken by boat to a reef not too far out for an hour. Absolutely well worth it. There was always something tasty to eat, though this place had the same odd shortages as other resorts in Cuba. No jam at breakfast- bring your own if it’s important. We went to the gym one morning. There are bikes, treadmills, the usual equipment, and, while there is a fan, it’s not very effective. As for Covid, we were told on arrival that all staff were masked, and guests were requested to mask in public areas and when interfacing with staff. Guests who we saw were quite compliant, perhaps a bit on/off in the semi-open lobby area. I brought rapid test kits to the medical building, where I was told they were happy to have them to continue testing staff. Overall, a satisfying visit. So happy be back in Cuba!

Memories Jibacoa: Another great stay

A solid 4 star resort. The main draw for us here is the reef to snorkel on. Never fails to impress. The resort was well run and they are coping well with shortages in Cuba. Food was plentiful and COVID protocols were strictly adhered to. Buffet is open but the tables are roped off about 3 feet so you point and they put the food on your plate. Not sure if I ate more or less because of it 😊. This was our 4th visit and and 5th may be in the future for us at some point.

Grand Muthu Cayo Guillermo: First time at Grand Muthu

This resort is amazing. The grounds are well kept. Rooms are modern and clean. 3 pools. just beautiful. Staff friendly and helpful. The beach is a little walk but hey on vacation, a little exercise does not hurt. A la carte restaurant very very good. The only negative is the buffet. Not much choice, food cold. I'm not fussy but had trouble finding food that I could eat. Bellmen are prompt and efficient Reception number one. Big shout out to Yuri and the staff at reception. Manager, I  [... read more]think is name is Rafael. Thank you for everything. Would go back tomorrow if I could

Iberostar Selection Ensenachos: Amazing resort, and amazing Agent!

I have never been to Cuba but after much search I booked Iberostar Selection Ensenachos, had an issue with booking via bank but Brenda was such a sweetheart, handled the payments, ensured we are updated with all information and necessary documents that must be filled out. It was a smooth trip with her help. Now on to the resort itself, the staff are amazing they have beautiful smiles all around and go out of their way to make your experience like none other, the resort is absolutely beautiful,  [... read more]the beaches are to die for. I don't have any complaints about anything at all, had an issue with card not working but they were very happy to switch rooms, because they have availability but this is hands down of the best experiences we had. My 6 year old and I had a wonderful time and were sad to leave. Overall highly recommend visiting here, we are already planning to come back here!

Paradisus Los Cayos: Needs so much improvement!

Not very clean at all! Flies everywhere in all restaurants but especially at the buffet!! Food wasn’t great and not a lot of choices. We are not fussy eaters but we ate almost nothing! Not even at the a la carte restaurants. Everything looked like it was in a can and then dumped on our plates. Washrooms near the restaurants and bars absolutely disgusting!! This is the worst experience for us in Cuba! We have been a few times and usually go for the beach and the water so we do not expect  [... read more]much in terms of food and drinks, but very disappointed for a 5 star resort.

Iberostar Origin Playa Pilar: Shortage of food!!!!

The resort itself is amazing , most of the staff in the restaurant with you don't give them a tips they will never give smile not even to greet you. The foods are the worst !!! I NO MANY OPTION ,NO ENTERTAINMENT ON SATURDAY AND SUNDAY NO ACTIVITIES DURING THE DAY MAYBE BECAUSE ONLY FEW PEOPLE IN THE RESORT .. the internet it's amazing the signal is excellent !!!! bit they give you only 3hrs ,but you can sign in just to go to the front desk they unlock you .. But don't expect that during YOUR che [... read more]ck out just like us our flight is 1030Pm and we need to check out at 12pm ,NO INTERNENT SERVICE !!!! I DONT NO WHY ?? IMAGINE ALL DAY WE DONT USED OUR PHONE ,BUT WHEN YOU COMPLAINED THEY DONT KNOW THE REASON !!!! THAT WE CANT LOG IN !!! THE BEACH ARE AMAZING DONT EXPECT THE SAND DONT EXPECT THAT EVERY MORNING THAT YOU CAN ABLE TO DO YOUR MORNING JOGGING BY THE BEACH .. It's rock surrounded by the beach !!! it's not worth it to for my money for this resort !!!!

Memories Jibacoa: Great Vacation!

We stayed at Memories Jibacoa April 25-May 1. This was our 4th stay and we were not disappointed. The resort is lovely and the staff are great. We did lots of snorkelling and enjoyed relaxing on the beach. The hotel and staff take Covid precautions seriously, which we really appreciated. Masks are required in common areas and are worn by all staff. The food is good and we were able to eat every meal outside, which we really enjoyed. We opted for Diamond Club, which was worth the extra cost. The  [... read more]room was comfortable and we had a fabulous ocean view. We highly recommend Memories Jibacoa for a relaxing vacation.

Melia Costa Rey: Best Cuba trip yet

The hotel and staff were awesome! There were a couple things not available but no big deal, food was incredible, beach was beautiful, staff and guests were so nice. I would definitely go back but never again with air Canada. That was hugely disappointing.

Starfish Varadero: nice, relaxing resort with a fantastic beach

The hotel complex is older, but kept very clean, Staff were all very friendly and Betty our room lady looked after us very well. We were very lucky to have her. We had a ground floor bungalow and it is well worth it. Food, well, adequate is all I can say. Beach was beautiful, and water very very clean and crystal clear. We would return

Melia Costa Rey: Beautiful beach

Cuba is doing it right where Covid is concerned. I had huge reservations about travelling again and quickly realized that there were many protocols in place to protect from the spread of Covid. All staff wore masks anywhere there was there was interaction with guests. Where masks were mandatory the staff were not shy about reminding guest of the requirements to not only mask but to where it properly. There was no shortage of food or selections of food. In the main buffet food was served, gue [... read more]sts did not touch any serving utensils. Once again Covid protocol. Rooms were dated but very clean. No issues. Beach is absolutely beautiful, well maintained. Beach and boat staff were always friendly and helpful. Bar staff were clearly not happy. There was never enough staff to keep up with clearing tables. You were always required to stand at bar and order and transport drinks yourself. It was truly a hit and a miss for you to feel either welcome or as an inconvenience. Coffee ordered on one side of bar and everything else on the other side, resulting in the necessity to line up twice and somehow get it back to your table. Selection of drinks was good just the process not so much. Check in was extremely slow, staff were not friendly. We have been to Cuba many times and the friendly staff is what brings us back, Covid May have resulted in many new untrained staff in key areas, simply not enough staff in some areas to handle the work load. I emailed the Pullman resort two weeks before our arrival requesting an al-a-carte for my husbands birthday and never heard back. This is a lovely resort they just need more staff to eliminate the workload required. Keep in mind this is not the busy season.

Starfish Varadero: nice, relaxing resort with a fantastic beach

The hotel complex is older, but kept very clean, Staff were all very friendly and Betty our room lady looked after us very well. We were very lucky to have her. We had a ground floor bungalow and it is well worth it. Food, well, adequate is all I can say. Beach was beautiful, and water very very clean and crystal clear. We would return

Blau Varadero: Really nice resort

We were upgreaded to the ocean view room, we had a beautiful view of the pool, grounds and oceon. Resort has been well kept. Staff are very friendly. The food and drinks were fair. We always found something to eat and drink. There is no longer the Tourist peso, for tiping they now prefer canadian dollars, no coins!

Iberostar Origin Laguna Azul: Amazing resort

Hi Martine thanks for your help! Everything was good ; the resort; was nose and clean , food was good the people are nice and friendly , beach is outstanding . We would go back again and would recommend this place to v everyone. The flight WESTJET was good; on time and really friendly staff. The problem was aero port Toronto - we have to stay in the plane for more then 2 hours and the staff of Westjet trying to comfort everyone giving water and inform us old time what’s going on! Thank [... read more]s again

Paradisus Princesa Del Mar: Great resort

We had a great time. Masks were mandatory in the buffet area and all servers wore a mask. It was very clean despite a water break that they worked on all night and rectified. I only wish I had known about the CUC no longer being accepted. I realize that it’s not the hotel’s fault but it left me with less tipping money. The staff was excellent.

Grand Muthu Cayo Guillermo: Spare yourself the disappointment and stay somewhere else.

Pool and beach were the high point everything else was bad. The screwed me out of a room with a queen bed and gave me 2 doubles.. then threaten me with a no ocean view room without compensation for the change. Customer service staff are useless. Maids either replaced our towels with dirty ones or merely picked the towels off the floor still wet and hung them back up hoping we wouldn’t notice. One day they left us with no toilet paper and when I asked for a roll at the front desk they handed me [... read more] a little waded up bundle and told me I would have to wait for the maids to come in later in the day. There are thousands of flies in the buffet area all over the food constantly I felt like I was in an episode of lord of the flies, enjoy eating the fly excrement with every bit you eat. I watched kitchen staff at the snack bar wipe noses and sweat off heads with bare hands and returned to prep food without washing… on one occasion I saw a completely naked Cuban gent walk right be the prep station at the snack bar and I can only imagine that they have a shower back there but REALLY. Service sucked hotel managerial staff were not helpful and actually were very rude. The area is nice but not worth the disappointment avoid at all cost or stay and don’t eat there… if you come back with Covid it’s likely the staff not adhering to safety protocols. I generally don’t give bad reviews but from the sunwing rep on-site to just about every element of the vacations this one completely deserves it,with the exception of the pool and the beach everything else was just sad. For a large portion of the vacation the only drinks they had were beer, wine and rum, the had no vodka, tequila, whiskey, or red wine… was happy to get out of there.. book elsewhere and I will be contacting sunwing to discuss the lack of assistance from there rep and hotel staff in resolving our room issue… 🤦🏽

Memories Jibacoa: Beautiful resort

We just spent a week at this resort- I was appreciative of the protocols in place to keep everyone safe. The cleanliness and on-site staff was abundant. Very relaxing atmosphere- not a place to go if you want to venture out and do stuff like horse back riding etc.

Melia Las Dunas: Beautiful beach and hotel grounds

The hotel has large grounds which are well maintained with a well landscaped garden - it really is a beautiful.pmaxe to walk through and be in. As with other Santa Maria resorts, the beach is gorgeous. The rooms seem to have been well designed and decorated, but the one I was in at least could have used a fresh oat of paint, but that felt like a minor opportunity for improvement. Overall, the hotel was lovely to stay in!

Paradisus Rio De Oro: Beautiful resort

Great and well maintained adult resort. Very friendly staff, amazing service. Rooms a bit outdated but very clean. Nice atmosphere and ambience. Terrain lost in very well maintained greenery. Amazing! Good food and restaurants. Beautiful clean and natural beaches. Possibility to do snorkeling to see coral fish straight from the shore. I will be back. Thank you

Memories Caribe Beach Resort: Very clean resort!

This hotel was very well priced. The grounds are beautiful and clean. Lots of food at the buffet. Our room was kept very clean, no shortage of fresh towels. Pizza at the beach is amazing. Not sure why they didn't have churros at the resort this time. This is our 5th time at this resort. I really like this resort because its not too big. It has the most amazing beach in all of Cayo Coco. The tide goes out during the day and its spectacular. The staff is very friendly and helpful. I will  [... read more]return to this resort again.

Melia Peninsula Varadero: Nice family resort, but missing some amenities due to low occupancy.

We had a great time staying at this resort as a family with 2 kids (2 and 4 years old). A few things weren't ideal. 1) Timing of meals. The lunch buffet started at 1 pm and dinner at 7 pm. Restaurant that normally opens at 11 am by kid pool was closed so the only place to get lunch before 1 pm was the snack bar at the adult pool which had very limited options. I ended up making sandwiches for the kids at the breakfast buffet and taking those with me. 2) The family rooms are at the furthest po [... read more]int at the resort from the beach. It's a bit of a walk from the room to the beach. We really liked the bunk beds in the family room and the proximity to the kid pool, but for some families it may be more convenient to get a regular room closer to the beach. It's easy to take a stroller to the kid pool. It's more challenging to take a stroller to the beach. We really liked the kid pool with water slides. The resort was not busy at all so it was easy to get shady spots on the beach and by the pool. The staff were all incredibly friendly.