Dreams Jade Resort and Spa: Great place to relax and enjoy Mexican Hospitality

Dreams Jade Resort and Spa was a beautiful place with ocean views from the lobby and some restaurants. This resort was spotless. Never been to such a clean resort. The service and staff were amazing. Friendly, engaging and polite. We stayed in the preferred club which gave us an upgraded king suite, 24 hours a day room service, private heated pool, premium drinks in the preferred club lounge. all with exceptional service. Seven restaurants that were clean, great decor, food was really good. Some [... read more] times you had to wait to get into the busier restaurants. The preferred club pool was too warm for me some days. Beach was good except for the sea weeds that would wash up. I would give this place 4.5 stars. The service and staff get a 5 star rating.

Bahia Principe Explore Coba: Excellent Resort

The rooms and resort features met all expectations. We did have a problem using the app to check in early and as a result were not able to advance book any a la carte. When we arrived there were not a lot of a la carte openings available.

Barcelo Maya Tropical: Amazing resort

The hotel was beautiful and clean. The staff friendly and very accommodating. Good at the buffet was plentiful and delicious. I loved this resort and perfect place for a family vacation. Would definitely come back.

Barcelo Maya Tropical: Amazing resort

The hotel was beautiful and clean. The staff friendly and very accommodating. Good at the buffet was plentiful and delicious. I loved this resort and perfect place for a family vacation. Would definitely come back.

JOIA Paraiso by Iberostar: Joia Paraiso

Have stayed multiple times Great property, excellent staff and food Only issue is that the golf course is ultra busy and are holding tournaments with packages Major carriers are not offering golf packages anymore

Sandos Caracol Nature Resort and Water Park: Very beautiful resort!

There is a lot to see and do here, from swimming in the cenote to sliding down water slides or dancing with the staff at the pool, this resort is great for kids! I was disappointed about the bed, it was broken and our door did not lock, but I still rate this a 9/10 resort, especially for nature and animal lovers

Bahia Principe Escape Sian Ka'an: Good Resort

Grounds are very clean. Room was very clean had a hot water issue one day which was fixed. Others reported no towels for days. Shows were ok- better last year. If your looking for a party resort this is not the one. Average age 45+ but we prefer that. This was our 3rd stay. No golf this time it was too hot. But the golf is excellent

Barcelo Maya Tropical: This is not a resort....It is a resort complex

The Barcelo Maya Tropical is part of a resort complex made up of six hotels. It is huge but at no time feels over crowded. The grounds and hotels are well laid out, groomed and maintained. Staying at the Tropical allows one to use the facilities of four others. That means the pools, restaurants, beach bars and theaters. There is a shopping mall and a local market on site. The whole complex is kid friendly except for the adult only Riviera Maya. There is also a bowling alley, mini putt and a casi [... read more]no. The food at the various hotel buffets is very good and varied but reservations are required to use the a La Carte restaurants. The beach is rocky so water shoes are advisable. There is also a Dive Shop on the premises that offers SCUBA training and rentals.

Barcelo Maya Colonial: Barcelo

Beautiful site and well kept . However huge site - especially with arthritis !! Would be nice to have staggered eating sites - not strict timing . Beach very steep and reef close by so not ocean swimming easily Personally we would prefer a site with 1-200 rooms max . Marble tiles are washed 1-2 / day - very slippery !! Also please mark off step down in central lobby ! Should mark with yellow/black tape and central railings Railings at pool entries would also supply safer entrances A [... read more]t bars it would be nice to have corn chips etc

Ocean Coral and Turquesa: Amazing Resort

The resort was well maintained, the staff were friendly and courteous always smiling! The food was very good with lots of choices. The ala carte restaurants were very good and although some people struggled with reservations we didn't have a problem and managed to get into every one some a few times! The entertainment was good in the evenings and plenty to do throughout the day. My only comment would be to have some signage about where the events are taking place. Would definitely come here  [... read more]again!

Barcelo Maya Tropical: Amazing resort⭐️

The resort is clean, beautiful and foods are great. Nicole, our agent is very accommodating and responsive to all of our inquiries. Our booking went smoothly, thanks to our Agent. Definitely recommend the agent and the Resort.

Grand Sunset Princess: NOT A FIVE STAR

Hotel in general was ok, run down but they are working on it.The beach was absolutely terrible. Way over crowded, and stunk like sewage! Very small. Employee's were friendly and helpful. NEXUS GROUP WAS ABSOLUTELY INCOMPETENT! from the time we landed 930pm until we got to the resort 1:00am very unacceptable! I highly doubt I will use sunwing again.

Ocean Coral and Turquesa: Ocean Coral & Turquesa - return trip

We visited this resort in Dec 2018 and enjoyed ourselves, so thought of returning and did so Dec 2025.The Reason for our return is the resort is not far from the Cancun airport, about a 1/2 hour drive and overall we had a positive experience. Transfer:  We flew with Air Transat and the transfer from airport to resort went smoothly aside from a couple of people that were "no shows" for the shuttle.  So, the driver waited quite some time and finally decided to leave without them.  The drive time  [... read more]is very reasonable. Check in:  We arrived by noon and the check in went quickly.  Check in time is 3:00 pm and therefore our room wasn't available until that time.  The wristband provided is your key to the room.  At this point, you can download the App so ala carte meals can be reserved.  When reserving ala cartes, log on to the app before 10 AM and have your restaurant picked out; sometimes you may be able to get your reservation slightly before 10, but by 10 AM the app is active.  I believe Privilege guests may have some "perks" with arranging ala cartes ahead of time...I don't know too much about that.   Room:  Our room was a Daisy Junior Suite Garden View.  This is basically on the family side.  We were building 15000.  We found the location easily accessible to everything.  We were on the ground floor and I was happy to see that a proper working lock was on the patio door.  Our room had a humidifier, which we turned on a few times and it filled with water quickly.  The thermostat for some reason was a bit "wonky" as the first night the temperature dropped to 16 degrees when it was set at 22.  We spoke to someone at the front desk in the morning and the thermostat issue was quickly resolved and staff brought an extra blanket that morning.  We were typically out of the room by 8 AM and our room was cleaned by 10 AM.  So, a very positive review on service.   Loungers/Towels:  We had no issues getting a lounger, even by 8 AM and there would still be quite a few left.  We did not reserve our spot for hours on end without showing up, although there are guests that do this.  Typically, we only left our towel while we went for a bite to eat and come back.  I did not see any signage stating that reserving lounges wasn't allowed, but it's common sense to be respectful of other guests.  However, there was signage stating that smoking/vaping is not permitted.  Generally, guests would either smoke at the beach, outside of the front lobby or somewhere more secluded.  There are no towel cards, you simply provide your room number when getting a towel and return it by 4:30 PM and if you want a fresh one for the next day.  There are 2 shacks to pick up towels between the pools and beach. Pool/Beach:  There are 4 pools.  There's a kids pirate theme pool that offers a snack bar, bar and kiddy lounge chairs.   There's a family pool that is central to bar/restaurants and caters to kids and family; shallow with a deeper end.  This area tends to be quieter.  Then there's the activity pool, which is geared for fun activity, a foam party, swim up bar and it does tend to be louder with music playing.  In the El Beso Adult section, there's an adult pool.  No children allowed to my knowledge.  The pools I believe are not chlorinated, but salt and are very clean.  Some spots are showing their age and small tiles are missing.  The beach was cleaned regularly with only a little sargassum washing up to shore.   Grounds:  The grounds are impeccably maintained.  Maintenance crews are out cutting grass, pruning shrubs and cutting down palm leaves/coconuts, picking up garbage, sweeping the grounds around the pool.  Bar staff are always picking up empty cups.  That said, bar staff do come around for drink orders.  There's plenty of wildlife, coatis, iguanas, agoutis, raccoons, lizards, and off behind the buildings there's a fenced area with crocodiles.  Plenty of pelicans flying overhead. Restaurants/Bars/Service:  There are several restaurants, however, we only went to a few.  I want to stress that IMO, the service in the restaurants we visited was fantastic.   The Buffet offers a nice variety of food, but sometimes "hit and miss" depending on your likes and dislikes.  One night the roast beef was amazing with the mashed potatoes, etc. and another night the roast beef was really tough.  Route 66 is great for a fast food dinner, but again "hit and miss" on meat.  We went to the Italian restaurant Ritratto d'Italia 3 times, and each time were pleasantly surprised.  Some reviewers have mentioned that the staff is pushy with the wine list, but we didn't find this.  We just ordered the house wine.  There is also the Blue Moon, Sensai (Japanese), Villa Marina and another Italian (outdoor) restaurant.  There's another restaurant for Privilege guests (signage stated only for 14+ and adults).  There are bars close to everything and they all offer good service and drinks.  The Lobby Bar makes a very decent Caesar.  Near the family pool there's the Fresca Bar which offers refreshing smoothies and next to it is an Ice Cream Parlour which is open from 3 PM to 9 PM.   Entertainment:  The entertainment stage is outdoors.  Pre COVID there was a theatre building.  As we're not really "nighthawks", we only saw 3 shows all of which were very professionally done.  There was no "pre kids show" with musical chairs, fine by me.  The Michael Jackson show, which I thought I'd seen a lifetime of, was very well done.  The one thing that we missed was the Lobby Lounge entertainment.  They used to have someone playing the baby grand piano with someone singing along.  Now the piano sits in the middle of the lobby with no one ever playing it, such a waste.  On our last evening, there was a group of school children singing Christmas songs and entertainers dancing.  The lobby was beautifully decorated for the season as well.   In conclusion, I'd recommend this resort to solos, couples or families.  It's a solid value for your money kind of resort.

Hard Rock Hotel Riviera Maya: Best resort yet

The food was amazing. The dinners had so much variety, quality and fun incorporated. Service was incredible. Beach was so accessible and clean. Activities were perfect for my family. Can't wait to return.

Barcelo Maya Beach Resort: Beautiful but sometimes loud

This place is huge! More than a half hour walk from side to side! The grounds are meticulously kept and its all very beautiful! The whole resort is very clean. The first couple days there was some sort of music festival nearby so you heard loud club music pounding from noon to 10pm. During this time the buffets were mad houses with people crashing into each other. One night there was a party with music so loud it rattled thr coffee mugs in my room from several hotels away. It went till. Almost 3 [... read more] am! Was not happy with this at all and I overheard alot of people at the front desk complaining about it. The ocean beach is beautiful but the water is murky and full of rocks and boulders.

Barcelo Maya Riviera: Wonderful resort

My husband and I enjoyed this hotel a great deal. Everything was great. The rooms were large and lavish. The food was delicious. We especially enjoyed the Tapanyaki dinner at the Japanese restaurant. Beach and pool area were beautiful

Hotel Marina El Cid Spa and Beach Resort: Lovely Resort

The room was spacious and lovely. The grounds were so lush and so pretty all lit up! The restaurants were excellent with the Japanese and Italian my favs. The pool was a lovely temperature to get into, refreshing but not cold so it was easy to enjoy.

Ocean Maya Royale: Disappointed with all except the staff; photos aren’t realistic, and Privilege apparently doesn’t always apply

Unfortunately what I experienced is not what the photos in the ads displayed. I had a ‘large’ leak in my ‘Privelege’ room which required 2 large bath towels in the middle of the night to deal with and 2 calls to my butler as the front desk did not answer the phone. It’s not a difficult repair - I moved into a 70 year old home that required major renovations - they just need to be done properly the first time. After the 2nd text to my butler, large paint chips on the floor & ceiling, and multipl [... read more]e emptying of the dehumidifier in the room I asked to be moved - they were accommodating. I would never make comments like this without photos for proof, of the room, the commentary with my butler and the difference between the actual Privilege area versus what can be seen in advertising photos. I was also disappointed when I went to the Japanese restaurant, advertised as ‘A la Carte’ but not given the option to order from the menu - as a solo guest - or sit with a crowd of strangers and watch a show I hadn’t intended to see. I was not informed before ordering a Sapporo that there was a charge (surprising as it is a Premium beer and Privilege guests are supposed to be entitled to Premium drinks) and guests should ALWAYS be told prior to ordering if there is an extra charge, when they are not given the courtesy of seeing a menu. What was supposed to be a special trip turned out to be disappointing and a lot of false advertising. This was definitely not a 5 star hotel or I would not have been sitting on plastic chairs for my ‘special dinner’.

Blue Bay Grand Esmeralda: Fantastic service!

Very nice pools and all the staff in the bars and restaurants were friendly and great to talk to. The room we had was showing its age, for sure. We got sick at the end, possibly from the clogged filter in the air conditioning, maybe there was mould in there? The Black & White bar and the Swing Bar were lots of fun, and the nighttime shows were very good. The food in the main restaurant was pretty good - we were impressed, as there was quite a variety over the time we were there. The Special  [... read more]restaurants were also good. As with most All-Inclusive places, there was a shortage of chairs at the pools, and no one followed the "do not reserve chairs" rule. They eventually brought out a few more chairs.

Grand Sirenis Riviera Maya: Great time!

We stayed here for a week in December. The food options were amazing, all the employees were friendly and helpful. Lots of restaurants to choose from, the buffet had an overwhelming amount of options, the beach tacos were perfect and the late night sports bar was a hit for us a lot of time after the entertainment! The resort was beautiful, easy to walk around but shuttles were offered frequently! So much wild life, we saw monkeys 5/7 days we were there! Beach was small, you couldn’t walk along i [... read more]t and rocky water but there were lots of sandy areas up higher for the chairs.