Sunscape Coco Punta Cana: Lively fun family resort

We had a good family vacation. Our goal was to spend time together and the hotel gave us rooms next to each other. I would say this is a solid 3.5 resort. Pros: Large resort with lots of entertainment. Wi Fi worked well. Food was good. Snacks and drinks were always available. Chairs by the pool and at the beach were easy to find. Beach was nice for walking. Enjoyed the slides at the pool. Overall the resort and rooms were clean. Cons: Swimming at the beach was not something  [... read more]we wanted to do. Quite alot of seaweed and sandy dark water. The app for the buffets was not user friendly. We found them hard to book and most often said nothing available even when we tried booking early. Also they had ala cartes that cost extra even though we were on an all inclusive package. The servers at the buffet were not organized. One night we had problems getting them to bring us utensils. We had a feeling there was some problems between the staff and who was responsible for each area in the buffet.

Melia Punta Cana Beach Wellness Resort Adults: Disappointed

We have travelled to all inclusive resorts for over 25 years and some deliver what they advertise and some don’t. This resort did not live up to the criteria for which we booked back in May. The pictures don’t lie, the resort is stunningly beautiful but unfortunately that is where it ended. We booked on the same booking with another couple. When you book together on the same booking it is reasonable to expect we would be in the same building but no, they put us in opposite ends of The Level se [... read more]ction (we booked The Level). So we said it was unacceptable so they found us a room in the same building as our friends. This took an hour and a half. Then when taken to the room, it was already occupied! So we had to wait again for another room. Then when we went to put our valuables in the safe, we needed a card which was not supplied at check in so we had to go back to the Concierge to get one. So check in was very disorganized. Having said that, we were happy with the new room but very tired and ticked off at this point. I might add that we expected a butler as other people got one but we did not. We were told to book the ala carte restaurants the next day at the Level Concierge but then the game started. No times available until 9pm! Really? Our friend then contacted the Concierge Manager and all of a sudden the ala carte restaurants had availability. The Muoi we loved, the Mar de Sal not so much. When we booked it showed Mediterranean and Italian but there is no longer Italian so the menu wasn’t what we liked. The Yumay…simply awful. Melia, take it away and put in an Italian Restaurant. The Level had very good food and service for dinner but for breakfast and lunch better reserve lots of time because the service was very slow. Melia, hire servers that speak English as we had several wrong orders due to the server not understanding what was ordered. The Serendipia buffet was one of the most disorganized and poor buffets we’ve seen in our travels. The towel game was extremely prevalent. Our friend had to get up at 4am to get a spot around the pool. There was no Security to control this. Most resorts will remove your saved items until 8am. The pool is a large pool but at no time in 10 days did we see it vacuumed. There was sand and dirt in it always. Hand Skimming helped a bit but not enough. The water level was below the skimmers so water could not circulate. This resort is advertised as a Wellness Resort. I can understand smoking on the public beach but around the pool and everywhere and cigars no less? Nowadays Resorts have designated smoking areas. Also the Melia Punta Cana’s website mentioned that The Level guests could eat at the ala carte restaurants at the neighbouring Melia Caribe but this is not true. Also pictures from tripadvisor showed Canadian Club rye whiskey which is what we drink and another reason why we chose this resort. But guess what? No CC. They advertise premium alcohol but when we asked they said that the alcohol they were serving was their (Dominican) premium. Also they were upselling what we in Canada consider premium alcohol. Having said all of this, because the weather was stellar and we did enjoy our 10 day vacation, however, we will never recommend or return to this resort.

Serenade Punta Cana Beach and Spa Resort: Good stay with some drawbacks

The grounds are well kept. The towels in the bathrooms are very old and rough. Without wearing shoes, this is not the place where you can walk the beach forever. Huge buffet and good food. They were unable to accommodate two side by side rooms (as requested six months in advance) until half way through our stay. Handle in bathroom broke and was subsequently locked in the bathroom for half an hour before they opened it and then asked me for money. The waterslides were fun. Beds were [... read more] comfortable and so were the pillows.

Caribe Deluxe Princess: Great Resort!

The design of the resort is nice. There are multiple pools to choose from depending on your needs. If you are a beach person there is alot of beach in front of this resort and it is cleaned every morning. The resort itself is clean and well kept by staff. Staff are friendly and always willing to help. The food at this resort was very good, there was always a good selection at the buffet. There were a few times at the a lacarte restaurants that the food could have been warmer however the flav [... read more]our of the food was good.The only issue we had while on vacation was a cold shower here and there (usually morning) due to so many people using it at the same time. We would definitly reccomend this resort.

Occidental Caribe: Disappointed

Disrespected from day one, arrived on a Friday at 2pm.. gave away our room as the locals fill the resort on the weekends.. we didn’t get a room till 8pm and we were premium level.. we got a room with 3 beds on the -1 level yes minus 1 level as our entrance was the loading dock for garbage and supplies for the rooms. Our room had cockroaches and large centipedes in the bathroom. To our dismay we were asked to come back several times a day to see if our regular premium room that we ordered was rea [... read more]dy only to be told that they gave our room to someone else even after saying they will hold our room..We could not believe what they were telling us! I got blisters on my feet as it’s a long walk twice a day for 3 days.. 3 days later we get our room on a Monday! and ended up on a different floor from my son and grandson.. they even painted our shower stall with us already in the room while we were away on an excursion and never told us, so we ended up getting paint on us. The top at all off there was no water in the hotel for the three days we had to go to à la carts and excursions without showers so I ended up getting laundry service because our grandson did have some accidents. I miss reading the form, thinking that it was in pesos was actually an American for a load of laundry, which was basically a load of laundry at home cost us C$500 so not worth it at this resort I don’t recommend it to anybody there’s so much more. I just can’t put it in here.

Ocean Blue and Sand: Not so great

It’s not worth the money. Bars are not good. Very cheap quality of alcohol even if you want to pay for higher brand they don’t allow that. Food is not that great too much salt in everything. I won’t recommend this.

Grand Bavaro Princess: Relaxation, spectacular scenery and great service!

Visited Grand Bavaro Nov 27 thru Dec 11th. Our 4th time at the resort and stayed in building 5 near the pool and beach. Rooms are getting a bit tired with some minor maintenance issues and soon due for new furniture but were spacious and well appointed. Our room was equipped with a dehumidifier which helped to reduce the musty smell. If the air conditioning worked properly and was kept “on” I suspect mustiness wouldn’t have been an issue. Visited most restaurants…favorites were el Gaucho (s [... read more]teakhouse) and Wasabi (sushi) were standouts. Also enjoyed Samara, Focaccia, Il Tartufo. Ate breakfast and lunch daily at, Trapiche, the beach buffet (and food trucks). Service was incredible. Staff were so willing to do whatever possible to ensure vacationers expectations were met and exceeded. Beach is the best in the area. The resort has a huge stretch of beach with great depth from palms to the ocean, even at high tide. Water is normally quite rough but rarely too rough to enjoy! Although we didn’t frequent the pool, we walked by it many times each day. The work effort of cleaning it was apparent at all hours of the day. We did have some minor stomach issues and saw incidents where food handling could definitely be improved upon, but overall it’s apparent that food service is well managed. When walking or sitting out at night, use bug spray. Although they spray the resort daily, we did have a few bites and found bug spray nightly to be beneficial. So, the rooms are nice…but a bit tired. The food is very good for a resort. The beach is beautiful and a good part of the reason we go to the resort but, the primary reason we will continue to go is the service! Wait staff usually work two locations so rather than review each restaurant, a shout out the the spectacular service of Juan Dario, Pedro, Bares, Wilfred, Antoine, Yesel, Juan and Eddy who did a absolutely spectacular job looking after folks at the beach buffet all day and then taking their skills to Al La Carter’s in the evenings. A shout out to Angel, Alexis and Ramon who did a great job serving folks from the “bar truck” and to Scarlet who managed the door at the beach buffet. Would definitely recommend the resort. All resorts have some drawbacks but the staff at this resort make the difference. They want to know what they can do to make your time better…so if you are disappointed with something, address it politely and move on to enjoying your stay!

Grand Sirenis Punta Cana Resort: Good hotel!

Nice hotel, stuff as well. Only small thing which I mark as “bad” is that when we asked for additional pillow, bed skirt etc it took more than 5 hrs and 4-5 reception reminding to do. Overall nice hotel.

Serenade Punta Cana Beach and Spa Resort: Wonderful resort

Our second time here and we enjoyed it just as much as the first time! Service is fantastic! Food is always good. Beach is nice. We enjoyed our swim out room. Only 10 minutes from the airport makes for a quick start to your holiday.

Barcelo Bavaro Palace: Barcelo Bavaro Palace - Great Place

Wonderful resort. Immense building, amazing architecture, everything is elegant, luxurious, clean and has nice stores. Food was good, many items to choose from; however, we did not see fish except for 2 nights when they had sashimi but not fried of grilled fish like we had in other Dominican resorts previous times when we visited. One point that needs quite a bit of improvement is communication. They hardly spoke English, and we do not speak Spanish. We could not get clear answers to any  [... read more]of our questions. And another point that was very disappointing was a very poor internet connection. The only place we could sporadically communicate from was the bar or the theme restaurants. Not even in the room, let alone on the beach. If I recommend this place to a friend, I will point out the minuses.

Bahia Principe Escape Ambar: Not great!

Food not great - service not great - cleanliness not great - restaurant experience not great -overall not great - I have nothing really good to say about this resort.i would not recommend as an adults resort with all restaurants being a very bad experience.

Majestic Colonial Punta Cana Beach Resort: Great Stay at the Majestic Colonial

Just returned from 7 days stay at the Majestic Colonial Club section. Overall a fantastic stay at a resort that provides everything you need to enjoy your vacation! The resort is beautifully maintained and the service was one the best that we have experienced at any all inclusive hotel. Beach and pools are well maintained and have an abundance of chairs and shade. Only minor inconvenience would be that there is no bathrooms directly off the beach and is short walk to beach restaurant is req [... read more]uired. We utilized our assigned butler for the first time and Breymer “B” was fantastic and always available to help! We will definitely be returning to the Majestic Resorts.

Serenade All Suites Adults Only Resort: Serenade allsuites

The resort is very nice layout is great everything close by, rooms was very nice,alacartes where all very good service in the alacartes was very good, buffet is your typical buffet always something to eat but service in the buffet mostly at night was abit slow, and so.e of the staff just dont seem happy and I tip for almost every drink and meal even if service was not great I still tip something, but the server around the quite pool Marta she was amazing attentive kind laughing, but was rare to  [... read more]see most staff happy, but I would definitely go back.

Adults Only Club at Lopesan Costa Bavaro: Amazing but loud

Everything was great.. beautiful hotel, amazing food, beautiful beach, friendly staff. Only complaint would be music is too loud and non stop into the late night hours. Don't go there if you're looking for a peaceful getaway.

Royalton Splash Punta Cana: Deeply Disappointing From Start to Finish

Our stay at this hotel was, without question, one of the most frustrating travel experiences we’ve ever had. From the moment we arrived, the customer service was shockingly poor. Check-in took over two hours, and throughout that entire ordeal the staff showed no urgency, no friendliness, and offered no apology for the delay. Because check-in dragged on so long, we missed the buffet entirely on our first day. Any traveler—especially those dealing with long flights, airports, buses, and hungry  [... read more]children—knows that access to a real meal is essential. Instead, we were redirected to a small café serving hot dogs and hamburgers. The grill area appeared poorly maintained, and the food looked and tasted like it had been sitting out far too long. We paid thousands of dollars to upgrade to the Diamond Club, hoping the higher tier would offer better service, care, and overall experience. Unfortunately, it was a complete waste. Nothing improved—in fact, things somehow felt worse. At the Diamond Club, we interacted with a staff member named Carlos, whose attitude was dismissive, unhelpful, and lacking in basic empathy. For a service tier that is supposed to provide elevated hospitality, this was incredibly disappointing. The wristbands used for room access were also poorly designed. Three of them fell off or were lost in the first day alone, resulting in a $450 fee—an unreasonable charge for something that clearly isn’t secure or durable. Our assigned butler, Miguel, offered no meaningful assistance. The entire point of the Diamond Club is supposed to be convenience and personalized attention, but we received neither. He even gave us incorrect information about restaurant availability—telling us a restaurant was closed only for us to walk by later and see it open and filled with guests. To make matters worse, our daughter cut her foot on a poorly maintained bunk bed, and not a single staff member showed care, concern, or initiative to address the issue. No assistance, no apology, and no attempt to fix the hazard. The “premium alcohol” included with Diamond Club status was another disappointment. Not only did we have to specifically ask for it every time, but we were often refused or told it was only available in certain areas. Even small, simple requests—like breaking a $5 bill—were met with indifference or refusal. Overall, nothing about this stay reflected quality, hospitality, or value for the money spent. The Diamond Club upgrade was especially regrettable. Between the poor service, misleading information, lack of care, and countless inconveniences, I can confidently say: I would not recommend this hotel to anyone.

Dreams Onyx Resort and Spa: Beautiful walkable sandy beach!

We checked in late on Nov 24, our first experience with the resort was in the morning at orientation seminar. Our room was modern / larger than expected on the top floor. The grounds were very well kept and pools were impeccable and was easy to find loungers either on the beach or pool area. The beach was beautiful and very warm along with lots of palapas and loungers. We enjoyed the lazy river and water slides. There were a number of entry points along the lazy river, which made it convenient f [... read more]or families to enter, if their rooms were in that area. Good variety of food at the buffet with gluten free and vegetarian options. The barefoot grill was a great place to pick up a burger and great fries along with a salad. We found no problem getting through any of the 6 A-la-Cartes, with the French and Steak House as our favorites. The Fire show was excellent and would highly recommend it. There were a number of weddings while we were there. It was great experience and plan on returning soon!!

Bahia Principe Escape Ambar: Great Swim-Up rooms and beach

This was our 6th visit to the Luxury Ambar Bahia and it never fails to impress us. It is a very well staffed resort with a good selection of a la carte restaurants and a pretty diverse buffet. For those with mobility challenges there is a wooden walkway to the beach, some wooden decks and access to a special wheelchair that can be wheeled into the ocean. We had a swim-up room that was bordered by shrubs and huge tropical plants that blocked us from view (mostly) This is one of least ex [... read more]pensive 5 star resorts in Punta Cana but I still feel it deserves a 5 star rating. It is very well cared for. There were a few staff members that enhanced out experience with the friendly personalities and efficient service: Dosalina at the lobby bar, Yasmenia serving on the beach and Fanny, our excellent maid.. Also wish to give a shout out to Trip Central as I love the vacation grid which makes it easy to compare dates, prices and all-inclusive resorts.

VIK Hotel Arena Blanca: Great time

We liked everything about this resort! Excellent staff, all of them speaks English. Our room was clean and we never ran out of the toilet paper or shampoo. Every day we were getting 2l bottle of water. We loved the ground, lots of palm trees, ficus trees were huge. I was amazed by them and I really loved them. Food was great, pretty good selection. 2 beaches, one was short and rocky, the other long and sandy. Both fantastic for walking. We stayd there for 2 weeks and never got board. Thank yo [... read more]u! Ek.

Secrets Tides Punta Cana: Phenomenal Resort

Everything about this resort was amazing.Food and service stands out above other resorts. Swim out pool is highly recommended, especially recommend asking for a swim out room near the manatee bar as staff will always get you drinks while you get to chill out in your private pool.

Secrets Tides Punta Cana: Upscale Couples Experience

We just came back from a couples getaway and had an amazing time at this resort. From the moment we arrived, everything felt luxurious, new and welcoming. We had upgraded to the Preferred club which gave us private transport to the hotel. Check in was easy. We were immediately given a welcome drink off the bus and then brought to the Preferred Lounge where we had more drinks and snacks available while we were checked in. Our butler then met us and gave us a little tour of the resort on our wa [... read more]y to the room. Our room was modern and new, everything worked well and was digital, including motion sensor lights in the water closet which was a nice touch. Rooms were cleaned well, stocked well and turndown service done nightly. We spent most of our time between the Preferred pool and the beach which were very close to each other. The Preferred pool bartenders were a great crew, all worked very hard to make sure people were served quickly and there were constant rounds being done on the beach and pool area to take orders. Edward, Jordy and Juan especially stood out but the whole team here was amazing. In the morning for coffee and the evenings for drinks, both Preferred Club lounges were also amazing. Top shelf drink offerings, and the bartenders were excellent mixologists. Felix in the front lobby and Sueheidi (spelling?) and Miguel in the other one were wonderful. The food was very good everywhere. Coffee was nice and strong and house wines were good. We understand the resort is feeding a lot of people so you aren't going to get a gourmet experience but we had no issues. It was nice not to have to make reservations for the a la carte restaurants and we never waited to get in. The Dominican buffet by the beach was also very nice on the Thursday night. Now the things that could be improved. Service in all the restaurants was a bit hit or miss but especially in the Oceana for breakfast and lunch. I think we had some sort of issue every meal there but we still went for the beautiful view while eating and the food was good. Examples - one time they only brought one of us our meal and asked the other why they weren't eating even though the same individual had taken both our orders. Other times we would be seated before others who fully finished appetizers and mains before we received our appetizers and had to ask about them. On other occasions, water would go unfilled while servers walked by to fill water at other tables. None of this ruined our trip but the trip would have been near perfect without the issues. I also don't know why a new resort is still using key cards. It's just something guests have to think about but shouldn't have to. They should upgrade to bracelets and this would also allow easier ability to identify preferred club members. As a preferred club guest, I know for certain non preferred club guests were using preferred areas because they are not really monitored extensively. Someone standing at a podium asking on occasion for a room number as you pass to the pool area is not enough and there was no monitoring of people coming up from the beach. Similarly, no monitoring in the Preferred Club lounges. I was never asked for a room number or any way to identify myself as a Preferred Club member here.