Sandos Caracol Nature Resort and Water Park: Very nice hotel and tripcentral rocks

We really enjoyed our stay at Sandos Caracol resort. Couldn’t have asked for a better hotel for family and kids. Very nice rooms, good food and lots of activities for kids and best of all, a great water park. Sunquest was our tour provider and they also offered exceptional service. Thank you Beth Mckinley from Trip central for taking the time to make our vacation a memorable one.

Royalton Hideaway Riviera Cancun: Great stay

My husband and I stayed at the hideaway from Mar 2 - 9 2018. We had the diamond club package. We had a great time and really enjoyed our stay. There were some nit picky things that i will mention below, but overall this was the nicest resort i have ever, and likely will ever stay at. To keep things easy i have done pro and con lists. Rooms (we stayed in 2405 and 1425) Pros: - Very clean - Comfortable beds - Large nice shower and separate room for the toilet - Roof top patio wi [... read more]th hot tub was cool (1425) - Faced the mangroves which didn't make any noise (2405) Cons: - Not very sound proof to the halls - Mangroves smelled and there was construction going 24/7 to the left (2405) - Faced the pool which was loud until approx 10pm every night (1425) - Jacuzzi's spit out a lot of black stuff from the jets (1425 and 2405) Grounds Pros: - Very well maintained - No bugs, i saw 2 mosquitoes the whole trip. No flies or flying bugs buzzing around lights. Cons: - Very large. If you have any mobility issues just know there is a lot of walking required. - The hideaway is on the far end, buffet is in the middle and restaurants are spread across the resort. Only one restaurant in the hideaway section. Food Pros: - Fantastic!! - Lots of restaurant options. - The ocean point Chateaubriand was the best steak i've ever had in my life, and our server Daniel Olan was awesome. - Buffet had tons of options, food was always good there. Cons: - Had to send steaks back as i usually get medium rare at home, but when i ordered that here they came out rare. No issues with sending them back though. - Beach buffet didn't have signs out saying what each dish was. Not great for people with allergies. Staff Pros: - Our butlers Celia and Kepler were phenomenal. They always made sure we had what we needed, decorated our room, chatted with us about places to go and things to see. Their service was much appreciated. - Reception was helpful and check in and out went smoothly - Everyone was very friendly and happy to help if asked. Cons: - Not everyone was easy to communicate with, but i don't speak any Spanish. So that's no fault of the resort. It just made things tricky from time to time. But most staff spoke English very well. Pool Pros: - Clean - Rule about not reserving chairs was great, and no smoking in pool area was so appreciated - Pool staff was attentive and helpful, would put towels on your chairs for you, or get you an umbrella, or move your chairs for you - Attentive servers to get you drinks or food to your chairs Cons: - Hard to get into sometimes as someone with limited mobility as chairs crowd the entrances - Could be hard to find a chair sometimes despite no holding rule - Drunk adults were extremely obnoxious, loud, and just a sheer embarrassment to themselves. I was appalled by the behavior that some of these "grown ups" displayed. Would be nice to be able to cut off or evict them like you could at any bar back home Beach Pros: - Nice sand - Not as busy as the pool - Servers to get you drinks Cons: - A lot of seaweed. I knew this might be an issue but was shocked at how much there actually was The weather was fantastic, 28 and sunny every day except the last which had on and off rain. Overall we were very happy with our stay. We would definitely go again if we could.

Bahia Principe Explore Coba: Wonderful resort!

We loved this resort. The pools were great. The service was amazing! The food at the buffet was suprisingly great. The rooms were spacious, cleaned every day and the min-bar restocked every day. We would recommend getting Royal Golden package to get the little extras. We also went swimming with the dolphins on site which was a great experience and the price was the lowest I have ever seen. I would completely recommend this resort to all my family and friends. The only issue was th [... read more]e beach which is full of seaweed. This is true in ALL Riviera Maya and it is just mother nature. At the resort, they are always trying to get rid of the seaweed. We were there with 2 adults and three children.

Dreams Aventuras Riviera Maya: Dreams Purertro Aventuras

I had a wonderful time. The staff was all so kind, including the entertainment group. The housekeeping was outstanding at keeping everything clean. I had such a wonderful week at the resort and will return to visit them all again. We only had one problem and that was the person who stocked the fridge. We had bought some beer of our own and he saw it in our fridge and he did and would not leave any of what he was supposed to stock our fridge with. that really upset me. I hope you do look into t [... read more]his part of for all the other clients that do stay at Dreams. We were in 543...Lila & Bill Thank you very much for showing us the hospitality of Mexico for our very first time.

Bahia Principe Explore Coba: Very nice resort

Accommodations were very good and resort very clean. Staff excellent and very friendly. Plenty of pools to choose from. The two a la carte restaurants I found the food to be excellent were the French (gourmet) and Brazilian. If you like beaches for swimming this is not the place to go. The week we were there they were constantly cleaning seaweed from the water. All in all I would say between a 7 or 8 out of 10.

Grand Riviera Princess: Great Resort other than one staff member

Had a great time, resort was amazing, staff were all good with the exception of this one person named Jerry who works at the front desk. My key to my room was not working and he sent me back to my room a total of 4 times (over the course of an hour very late at night) with a key that was supposed to work but it didn't. I had to insist that he send me with a staff member so i could simply get into my room to sleep. Very rude and unhelpful as if me wanting to get into my room was a problem for  [... read more]him. Second occasion my girlfriend had sprained her ankle. Security staff was very helpful in assisting her, getting ice, crutches etc. Jerry did nothing and was extremely rude and unhelpful just like the first time. Resort was excellent but Jerry not so much. This is too bad as my bad experience with him is one of the things I remember about this trip. Otherwise the resort and staff were excellent. Just a bad apple it seems.

El Dorado Seaside Suites: Beautiful

Everything was top notch from the rooms to the pool and the service, only thing that was disappointing was the beach. The rooms were the biggest we have ever been in and cleaned two times a day. Food was excellent.

Bahia Principe Explore Coba: Very good resort, Beaches poor

The room we stayed in was the Junior Suite Superior Royal Golden and very clean and spacious. The grounds are well manicured and very pretty. The al la carte restaurants were very good, the only one we did not care for was the Mexican. We had four al la carte restaurants a week, we were there for two weeks. If we did not have those the food at the buffet we would have got very tired of, it was mostly lukewarm. If you don't mind just using the pools, which are very nice, I would recommend  [... read more]this hotel. The beaches were rocky and there was so much seaweed. The have trucks there hauling it away and it smells. We love the beach and did not go in once as it was smelly and rocky. It is only because of the beaches that I would not recommend this hotel.

Ocean Maya Royale: Amazing Staff

Grounds very well kept. Clean cared for well. No complaints however it should be noted that the resort is a challenge for anyone with mobility issues. We enjoyed the.variety of food offered and were pleased with housekeeping. Cudos to the amazing entertainment staff who.truly went above and beyond to help make a memorable stay.

Platinum Yucatan Princess: Nice and relaxing adults-only resort

Overall this hotel is very nice. I would rate it as a 4 star. It's a smaller resort which some prefer. The rooms are updated and kept clean (no issues with toilets or showers etc.) The food at the resort is pretty great. The buffet quality and selection is on par for a 4 star resort. The a la carte restaurants have awesome food and it's nice that they don't require reservations. Aroma and Tao were our favourites. You have the option to use the restaurants at the sister resort however you must ma [... read more]ke a reservation in advance to use them. The entertainment staff at the resort are awesome and so kind. We encountered several lovely servers, resort staff and cleaners during our stay however we had an unpleasant experience with the Plaza bar tender, Daniel. He was incredibly rude, did not listen to your order, rolled his eyes and made comments when you asked for anything specific. It was almost hard to believe he was in the service industry. He gave the impression that he hated what he was doing. Other than the one minor issue, the resort is great and the grounds are beautiful. This resort does not have a good beach, however you can travel just a short distance down the beach to the sister resort and use their chairs. We didn't stay in a room with a swim-out room but after seeing them and how convenient they are, we would recommend upgrading to the swim-out. Drinks can be served right to your swim-out area. For the right price I would definitely return.

Grand Oasis Riviera: wow too much

this resort was awesome,from our arrival late Friday night the service was great the staff friendly the food was amazing.Thank you Mexico thank you Grand Oasis Tulum we will visit again likely in Feb/Mar 2020.

Blue Bay Grand Esmeralda: Great stay

The hotel is so much nicer than it looks in pictures. The grounds were clean and tropical. As soon as you walked in they offered a drink with the friendliest smile. All the workers were there to help and lend a hand. The rooms were nice however the air conditioning wasn't able to be changed. The pools were clean and the water was a perfect temperature. The food was always really good and there was always many options. Overall I had a blast!

Blue Bay Grand Esmeralda: Blue Bay Grand Esmeralda

The beach was horrible, full of seaweed in the water as apparently the machine that cleans the ocean was broken during high peak season. There was a 24 hour bar open which lead to the problem of vacationers coming to their hotel rooms at all hours of the night and early morning hours. The doors and hallways are very loud and do not keep out the outside noise. Only had 1 night of actual complete sleep as I was unfortunate to encounter families who let their children bounce balls against the room  [... read more]walls and individuals got so drunk they pretended to be security as they locked themselves out of the room. The buffet lacked flavour, but the a la cartes were delicious and clearly the chefs at the resort do know how to cook good food. The rooms were nicely cleaned but the sliding door was broken and some lights needed to be replaced in the room. The servers in the restaurants were all great and cheerful. The individuals arranging the bookings for the a la cartes are not so helpful as if they encounters problems with booking they do not take any responsibility and simply respond that's how we do things in mexico. We unfortunately had to go above to the concierge to resolve this issue and get reservations for the restaurants. There was also not much night life after the show at night. Usually a band played from 10:30 - 11:00 pm most nights. Some nights after the band their was a DJ playing until 1 am. At the wedding the DJ ended at 10 pm and was not playing much of the music that the bride had requested, which she had to continually approach the DJ for him to change the music to what she requested. The wedding party and guests were also separated into many different buildings across the resort regardless of having gone through a travel agent for the booking. I also had requested and was told that I would be getting an adjoining room with my parents, when I got to the hotel I did not only have a completely separate room, it was also on a completely different floor and the resort did nothing to change this as it was requested 1 year in advance when I booked. The pools were nice as they offered a good ledge all the way around, however many tiles in the pool were broken and our feet a bodies were cut numerous times as well as the lounge chairs were broken and when you informed the staff they did nothing and left the broken chairs there. A relative also ordered room service as they are physically disabled and could not get out of their room on the day that it was pouring rain due to being in a wheel chair, they did not send a car to transport this relative to the food areas so they ordered room service. The room service not only did not show up but when they called they said it was coming an hour after ordering. An additional hour went by and they called back down and were told they had no order for that room anywhere and no food showed up. The relative was also diabetic and the resort did nothing until the bride went to the Manager of the hotel to complain. He offered free lunch room service the next day, which is pointless as it was the day of her wedding and we were not there to have room service during the day. They did offer a food appetizer platter and a bottle of wine that they sent up to the room as a form of apology. I personally would not go back to this particular resort as I have gone to many other places for much cheaper then what I paid and received better service and quality.

The Fives Beach Hotel and Residences Playa Del Carmen: Great for Families!

Very beautiful and clean grounds, food was excellent. Our room was great for our family of 3, had everything we needed for our 18 month old (crib, booster seat, change table, stroller). The Essence section is nice and quiet, easy to put our 18 month old down for naps and to bed. Hotel consists of 18 villas and many pools, very spread out, lots of walking so having a stroller was great. Wouldn't be the best for groups as all the pool sections and restaurants are fairly small, not a problem fo [... read more]r a family or small group, but would be difficult to find seating for a large group at the same pool or restaurant. We loved all of the restaurants, very good food, and nice simple kids menu options at each place.

Barcelo Maya Colonial: Nice family resort

The resort was very clean and service was great. The maid service was fantastic. The play area for toddlers was just fantastic. Our little granddaughter just had so much fun. I think though the internet should be included in the room.

Unico 20 87 Hotel Riviera Maya: Fantastic resort

One of our best vacations. We had a swim up pool King room. Great space, comfortable. Pools are heated. Food is absolutely amazing. Staff went above and beyond. Golfing at the Hard Rock course was fun and challenging. Would definitely go back.

Sandos Caracol Nature Resort and Water Park: A "Mixed" Review

Sandos Caracol Eco Resort was lovely overall. The staff were friendly and efficient consistently; we were impressed. What we we were NOT impressed with was being woken every single morning at around 5 am (!) as staff arrived for work, often chatting loudly and often pushing noisy carts. Our rooms were classified as "A1" yet we felt very substandard - and, needless to say, absolutely exhausted! To be fair, I do want to give 4 -> 5 stars but this impacted us hugely and makes it difficult to  [... read more]actually recommend the experience to others.

Dreams Puerto Morelos Resort and Spa: A Step Up

Everything exceeded expectations, views, facilities, common areas, pools, the room it was all great. Staff are awesome and always helpful and friendly, never had to wait for anything and the food was the best we have had. Everything exceed expectations and can not complain about anything. We went knowing the beach was not great, but they try and that our "ocean view" was decent but not a "true ocean view" because we upgrade to preferred.

Grand Sirenis Riviera Maya: fair resort

the food, rooms,hotel staff were great. the grounds were nice except for the sidewalks which have uneven concrete with 2 inch spaces inbetween that causes tripping hazards.i seen a couple people stub there toes and I tripped once myself. the beach is way to rocky and not much swimming area. the seaweed was terrible and they would try to clean it up in the morning when people were arriving and the smell was gross. the entertainment at the sky bar was bad from 7-9 almost put you to sleep and the m [... read more]usic after 9 wasn't any better. the lobby bar is boring and the sports bar was full of kids. not everyone likes to go to bed by 9, they need better entertainment. I will never go there again.

Bahia Principe Explore Coba: very good resort

excellent service, nice personal contact, food No1 and great accommodation . Only bad mark is for the fact that twice in a raw we had seaweeds. This is our 3 rd time visit in Grand Bahia Coba and twice in Grand Bahia Jamaica. Simply we like Grand Bahia Principe. I love to run on the beach (It was almost not possible because seaweeds ). We most of time spent at pool.