Paradisus Princesa Del Mar: Dissapointed

The property is beautiful but the service is not at all what we expected. The buffet restaurants were closed for 3 of the 7 nights that we were there. We were forced to eat at restaurants with cuisines that did not appeal to us. We tried the late night snack restaurant and again it was a failure. The food and service were both awful. Room service was another disappointment. We needed bottled water to take medication with and after 2 consecutive nights of calling and waiting we did not receive th [... read more]e promised bottled waters.

Sol Varadero Beach: 2 and a half resort

Tile in my room broken. My room neede painting.toilet would not flush. No straws for your drinks all week. No mohito all week,! Which is cuba drink! Food was the worst i have ever had in cuba! I have been to cuba 8 times! This is the first time i can say i was very disappointed!

Paradisus Rio De Oro: Fantastic resort

The hotel was all I could image plus. There was some construction on the roof in the lobby but that didn't stop the staff being there for your every need. I have been telling everyone who will listen what a Great resort it us. The staff was out of this world. I will come back again soon!

Paradisus Rio De Oro: romantic quiet resort

This hotel is very clean, quiet, and comfortable, room is spacious well taking care of, food was great except need more choice for people who don't eat meat, we were a group of people and we notice mist of the bar tender ignore you until they received a tip, it change their mood like day and night its funny but we checked it out over and over.

Tryp Cayo Coco: Excellent

Good service, great food, nice beach and fun pool bar. Toilets could use improvment though, so could care of animals found on site. Been there many times and will go back again. Good value for the buck.

Paradisus Punta Cana: Used to be better, still good, BUT mosquitoes!

This was our second visit to this hotel, some things are now changed, some things are still good, some better (mostly for Royal Service guests), some are worse. Good: Grounds - still one of the best in Punta Cana, public areas are very beautiful, rooms are just fine, almost no issues. The sun beds at the pools and at the beach are the best out of almost all the hotels around. The service is pretty good too. So-so: Dining: from just o.k. to sometimes very good, the food and wine choice used to be [... read more] much better. . Bad: We see only 1 main issue with the property, the current management doesn't care much about mosquitoes situation, that almost ruined our stay. We have been to this hotel around 8-9 years ago or so, also September timeframe, there was no single mosquito in the lobby evening time, that issue was taken care of by the previous hotel management. Now the things are different. I would not expect to have mosquitoes bytes all over after sitting for less than an hour in the lobby of a 5 star hotel, that is completely unacceptable for us, and that never happend before to us in Dominican Republic in 5 star hotels.

Memories Cayo Largo: SUPERB AND QUIET

WE LIKE THIS RESORT FOR ITS FRIENDLY STAFF, SUPERB BEACH, AND GOOD CUBAN FOOD, WITH ITALIAN CHEF IN CHARGE OF KITCHEN. ROOMS ARE CLEAN AND GOOD MAINTAINED. A/C IN OUR ROOM WAS FIXED PROMPTLY. WE HAD TOO MANY MOSQITOES IN THE EVENING AND HORSE FLIES ON THE BEACH, BUT THERE IS NOT TOO MUCH THAT STAFF CAN DO EXCEPT SPRAYING, WHICH THEY DO EACH EVENING. TURTLES AND THEIR NESTS ARE UNIQUE. WE WOULD RECCOMEND MORE FIXED UMBRELLAS - PALAPAS, AND EVEN BIG ONES LIKE IN FRONT OF HOTEL PELICANO, ON THE BEA [... read more]CH SO WE CAN HIDE FROM THE SUN BETTER. FREE BICYCLES AND PORTABLE UMBRELLAS ARE GOOD IDEA INDEED. WE LIKED LIVE MUSIC IN THE MORNING, LUNCH AND DINNER PERFORMED BY MIRIAM AND HER BAND, THEY ARE GOOD - CORAZON LATINO. ENTERTAIMENT GROUP I GOOD TOO. MY WIFE WOULD LIKE AFTERNOON TORTAS , SWEETS- BIG CAKES, LIKE WEDDING CAKES WE HAD IN MEXICO EVERY AFTERNOON AROUND FIVE, WITH TEA OR COFFEE. THAT WOULD ADD A NICE TOUCH TO WHOLE DAY. WE KEEP COMING TO THIS RESORT BECAUSE WE FEEL TO BE A PART OF THE FAMILY. LOOKING FORWARD TO SEE YOU ALL AGAIN.

Paradisus Rio De Oro: amazing resort

I would go back tomorrow. The resort was everything someone would want in a vacation. The staff was great. The food delicious and everyone was made to feel special. I would recommend this resort to everyone.

Melia Buenavista: Beautiful resort

My husband and I have been to Cuba around 15 times. Naturally some of the hotels that have been our favourites are getting older now, so we decided to have a change. And wow, are we glad we did. At the Melia Buenivista, the room we had was beautiful. We loved the outdoor shower area. The bed was big and cozy. And it was soooo clean. The staff was amazing, helpful and friendly. We preferred the big beach....it is like being in an island paradise. One pool was a great area to socialize and play vo [... read more]lleyball. The other a short distance away was deliciously quiet with some shade.....perfect for just lolling in the water. Night-time was quiet, which was just super, because we don't party much. We looked up at the stars instead. All in all...I would recommend it to anyone who wants a nice, quiet vacation in a beautiful place....all the while being wonderfully cared for by the staff.

Melia Las Dunas: Awesome resort...

This was our third time returning to Melia Las Dunas. The staff were very accommodating and friendly. No disappointments. The ocean was breath taking but September jellyfish visit. Our goal was to get some R & R and mission accomplished. Can't wait to return.

Melia Cayo Coco: Great Value / Great Hotel

The hotel facilities are older, but the staff, food and location more than make up for its' age! This resort has a huge following of loyal, repeat customers, so when you visit, it is not unusual to meet up with guests you saw on the previous visit. It's a little like having a cottage at the lake, everyone and everything is familiar! Get to know the staff, they make you feel at home.

Tryp Cayo Coco: Return trip, somewhat disappointing

I had gone back to Tryp because I enjoyed it so much the first time...all the animals, great BBQ restaurant, great beach, friendly staff. (I really place importance on having a coffee maker in the room, which they did but refused to supply me coffee because I wasn't a VIP member. I bought my own coffee and fashioned a filter from toilet paper) This time I went VIP class and there were no longer any coffee makers only water boiling kettles. They had apparently thrown out all coffee makers. The f [... read more]lamingoes were still there but no peacocks or ducks...a couple of cats and dogs; lots of chickens. I went to the BBQ restaurant and was greeted by a surly waiter who wouldn't let me sit down until he confirmed I had the appropriate reservation ticket. I decided to try the sausage and pork combo. The pork was fine but the sausage was like a cross between a hot dog and bologna. Someone looking official came into the restaurant (a staff member) who began talking with the waiter who then proceeded to neglect all patrons. After staring at my dinner plate that I was finished with for some time, I decided to move it across the table to the empty seat to send a message that I was done. No response. I threw my napkin on the seat and left. On the way out I heard another patron say "good for you". Other than that the staff were very friendly, accommodating and responsive.

Hotel Camino del Mar: Rooms were horrible!

Just returned after a 1 week vacation in September 2014. We were extremely disappointed with the hotel. The grounds were lovely and well kept for the most part. The servers and entertainment staff worked really hard… The beach was nice…but the rooms were just horrible. Our room was nothing close to a 2 star…. : upon arrival… at the first set of rooms they gave us… this is what we encountered ants on the counter by the coffee maker stained bedspread - patio door that would not lock (mec [... read more]hanism was broken- cement chunks of wall missing- stained - worn out towels- broken head board- rusted refrigerator - did not work- vanity mirror that was partially pealed from the wall- sticky dirty bathroom counters- My expectations are never high when we go to Cuba…but this was beyond anything I was able to deem acceptable. I have never complained about a hotel before… this is a first. I had a hard time staying there - couldn't wait to come home. When we asked them to switch us… they asked us to wait to the following day… only to move us to rooms that were only marginally better. My dad's room did not have black out curtains (standard for all other rooms) and while I complained several times that he should have the curtains for privacy , etc.. they did nothing about it. We eventually gave up… and made the best of our vacation. This was a most disappointing vacation …

Hotel Camino del Mar: Best resort ever!

I love this resort! From the time we arrived until the day we left, the staff was so friendly and the service was excellent. The resort is well kept and the beach is stunning. There is great snorkelling under the pier and lunch at the lobster shack is a must!

Tryp Cayo Coco: Welcoming and Friendling Resort

This was my 1st trip to Tryp Caya Coco {Sept 19- Sept 26. 2014} **The resort was beautiful and well kept and quite inviting **My was neat and clean although it was a little dated {been told that they are in the process of updating} **All of the staff of very friendly and quick to accommodate all your needs **The pools was always well maintained **In regard to meals...it was better than I expected seeing that it was Cuba **The drinks was always flowing **Wow the beach was FANTASTIC! It was always [... read more] cleaned in the early mornings, collecting the washed up seaweeds and debris was removed I do realized that the resort needs a lot of updating throughout but the friendliness of the staff makes you want to come back. All in all ... I toughly enjoyed my 1st trip there and I WILL RETURN!

Melia Las Dunas: Great resort and friendly staff

We had a great time at the resort and would go back again. Everyone was very friendly and we met a lot of nice people while we were there. The staff were very professional and the service and food was very good.

Tryp Cayo Coco: The Grand Old Lady Is Beginning to Show her age.

Review for Tripadviser: WEATHER: We just returned from a stay from September 19th to 26th (two adults). Even though this is technically rainy / hurricane season, we have been going down to Cuba at this time for several years and have always had great weather, lots of sun, the occasional shower but mostly overnight. This year the average temperature was in the mid thirties but with the humidity felt like the mid forties. PRICING: Based on the current state of this resort (massive renovations / up [... read more]grading going on) we not prepared to pay 'full price', we purchased a 'last minute' package and got exactly what we paid for. TRIP DOWN TO CUBA: We flew Air Transat and were surprised that even though we flew during the dinner hour, we were not served a complimentary meal, we were told they no longer do that... you now have to purchase your food on these flights.. they did serve a non-alcoholic beverage and offered a small snack... this was a change from a year ago, but I was told by the cabin crew that no carrier offer complementary meals anymore (you may want to check with your carrier as this was news to us). The flight was smooth with just a little turbulence...HOWEVER... the landing was the worse I ever experience on any flight... on touch down the wheels hit the tarmac so hard everyone got a good jolt, this left some of us to wonder if the pilot didn't damage the plane...not good. IMMIAGRATION / CUSTOMS IN CUBA: Visitors to Cuba even non-nationals now have to fill out a 'Customs Declaration'... also one new level has been added upon entry, once you go through immigration, and move past the security into the baggage area, there is now a further area where Officers collect your Customs Declaration, we were not sure if the chaos that existed upon our entry into this area was due to the fact that the process is so new (just started Sept1st)...but there seem to be no system in place for handling this area yet.... the Officers literally just roped off the area near the exit doors and proceed to ask for the declarations as everyone left.. we never saw anyone have their baggage checked (not sure what the pluses of this process was... maybe like the 'medical insurance requirement', it is just something that someone thought up). ARRIVAL AT TRYP CAYO COCO: Nothing changed there and the check-in area seemed to move quickly. Some 'Repeat Guests' still get the express check-in where it is done for them prior to arrival, room keys are simply picked up at the Customer Service office (Ah La Carte reservations are also done for this group prior to arrival), it is my understanding that this VIP 'perk' is earned after your 7th visit to Tryp...I am not sure of the exact timing of this perk, but having been a repeat guest of this hotel since 1997 we have it....HOWEVER.....due to the massive renovations going on at this time, we are no longer guaranteed the rooms we requested... Many blocks are now closed off limiting the availability of 'choice rooms' but they do their best to accommodate all requests... we didn't get the room or the block we requested, but we got the next best thing, besides, there is really no 'bad location' at Tryp, depending on your need, some locations may just be more convenient than others. FACILITY: As mentioned, there is massive renovation of some rooms and buildings, while we were there certain blocks were completely closed off, the Beach Grill was also not operational. There is a new Beach Bar with limited seating capacity, our feeling was that while this was a good idea, logistically it was not thought through... for one, it is located on the beach right in front of building 5, so in addition to the people on the ground floor loosing the view of the ocean because of the height of the vegetation between the building and the beach (in my opinion, this area should be trimmed to a height where the view of the ocean is not obstructed), they now have this building obstructing their view, as well, the rooms on the second floor now look out onto the roof top of this building, and it is not the most attractive building...in addition, we felt that the 'BBQ Shack' should have been incorporated into this building, right now that little 'shanty' they use for the beach BBQ is not very attractive, besides it would have provided those on the beach with a place to get a quick burger or something hot to eat just steps away from where they were if they didn't want to leave the beach.. FOOD: Was the same as always 'average', there was always something to eat, we find breakfasts the best meal at the buffet, however there is always a variety at lunch and dinner... For the people who complain at the availability of food, I often wonder ... just what do they eat at home.. we can certainly find 'something' to eat... Our feeling is that in the off season, the food in the Ah La Carts is the same as in the buffet, just presented differently with a little more ambiance. THE BEACH: Is still one of the most gorgeous in the world (that's why we keep going back)... We have noted over the years that the 'tides have changed' resulting in some erosion of the beach area in certain parts, and loss of beach area at certain times of the day... PEOPLE THIS IS NO FAULT OF TRYP CAYO COCO this is Mother Nature doing her thing.... Having said that, it would appear that eventually some 'relocation' of some of the palapas may be required down the road, I am not so sure what this will do to blocks like building 5 which are already so close to the water's edge.... in retrospect some of the other hotels along this strip built later on may have had an advantage here as they were built further back from the beach, with the encroaching tide it may be easier for them to pull their palapas back when necessary. Never the less, we will still continue to make Tryp Cayo Coco our resort of choice. SERVICE: Even if low season, the service at Tryp was still 'top drawer'.. while the reduce staffing at this time of the year resulted in longer waits, or having to make special requests... once you articulated you need, the staff were only too happy to address you them...My advice to anyone going on vacation is to adjust your expectations to the time you year you go down, we always do and so are never disappointed or surprised. In retrospect... the grand old lady is beginning to show her age, both in the condition of the facility, and in the styling of the amenities, it is visible everywhere... however the administration seem to be addressing this, my only fear is that they are moving at too slow a pace for some of us and as result while some of us may keep returning because of the connections we have made there and the familiarity we have with this resort... others especially those going for the first time, may tend to be a bit more critical.. My suggestion would be to go to Tryp Cayo Coco with an open mind, if you can look past some of the 'cosmetic needs'...this is a wonderful resort, we will keep returning.

Melia Las Dunas: Love this Resort and the staff!!!

Rooms are Good, the beach is spectacular, the selection of food and drinks are good. The entertainment will get you on your feet. Lots of space in the pools. The staff are very friendly and helpful. Some of the nicest people I have met to date are staff at this resort. I have been to Melia Las dunas TWICE and I plan to go back again and again!!!

Paradisus Princesa Del Mar: Very bad experience

Very disappointing if you think you are booking a five star and what you get is not at all a five star hotel. The staff is very nice. The food is not good at the standard side, but the restaurants for the Royal service were good.

Melia Buenavista: Outstanding service

Extremely clean and decorated beautifully. The service was the best I have ever received in 22 all inclusive trips. The room was beautiful and huge. Loved the extra touches like slippers and bathrobes. 24 hour room service was great. I will go back.