Iberostar Coral Esmeralda: Great resort

Enjoyed our stay here. Rooms were lovely. Beach was soft white and went on forever. Staff was fabulous. Food was good for Cuba. Pastries were fantastic. Cigar lounge was fun. All in all a great trip. (tends to be windy here so be prepared)

Vila Gale Cayo Santa Maria: Not clean and bad mangement

The management of this hotel is very bad. Customer service is literally non-existent. The buffet was full of flies at all times and there was a continuous smell of sewage. When we tried to go eat outside we were told that we are not allowed. We asked to talk to a manager and he/she never came. We never had enough towels in the room (1 for 2 people) and we had to ask multiple times to receive a second one. Water would not evacuate in the shower and it was never taken care of. The only pos [... read more]itive thing about this hotel is the beautiful sand beach and the server at the beach. His name is Yordanys and he has been INCREDIBLE.

Hotel Bella Costa: Great location

The hotel needs updating but the location and people are great. Food was better then some cuba resorts we have been at. The grounds are clean and the beach is amazing. Rooms definitely need to be renovated but did not spoil our trip after all we were only in our room to sleep. Overall I would recommend this resort but keep in mind this is Cuba not Dominican or Mexico. Thank you to everyone who made our stay enjoyable.

Vila Gale Cayo Santa Maria: Nice resort

Hotel grounds were nice, beds were comfortable, some staff were great and others weren’t especially since they did not speak English, Buffett did not have many options for breakfast, lunch or dinner! TOO many flys in buffet like discusting as they landed on EVERYTHING! My first time in Cuba and was not very happy!

Royalton Cayo Santa Maria: Good to finally travel

Hotel is rated 5 star and has many many great reviews, I think mostly from return guests who seem to love the place. This was our 9th trip to Cuba and will be are last, we did say that after 8th. Things that stand out that make us not want to return. NO shade at the quiet pool, both pools were missing many of the shade cabanas, they were never replaced as you can see the footings. NO vodka for most days, NO clean towels in room or beach towels for many days and worst was the 630pm truck dri [... read more]ving around resort spraying a cloud of insectiside as guests tried to run and hide from the poison cloud. The building all have butlers, sadly ours were invisible and not very helpful. Lester just looked disinterested, Diana at least was friendly. The staff continually ask guests to post good reviews which we found desperate, clearly the Cuba people are just trying to survive. They are always friendly and doing their best with what they have been given from resort. The Managers walk around constantly asking for feedback, they are the appeasers, really dont fix anything but make promises. The staff seem afraid of them. The lobby and dining rooms are tired and have very uncomfroatble chairs, needs a make over. Most connecting resorts are closed and just collecting dust, very misleading to say you can use the other close resorts when they are closed down. The mosquitoes were butal most nights and prevented any outdoor dining. We traveled with another couple , their first time in Cuba, they were disappointed as they had been in Mexico last December at another resort. There were very little in the way of special at this resort. The bus drive is 2 hours and this resort was the 5th drop off, made for a long drive in and out. The beach is amazing, the cuba people are special. It was good to get away after 2 years, this resort is small and try to make the guests feel special. We enjoyed the Iberostar resort down the ocean much better. We dont want the token response from hotel managers, just advocate that the owners of resort fix some things to ensure the fine workers continue to have a job.

Iberostar Selection Ensenachos: Overall good stay

Just got back from our trip- highlight of our stay is the beach, immagine best beach ever and this one is better! Great service at the beach getting lounge chairs, drinks. Starfish sighting, snorkeling galore. Resort is outdated with minimal maintenance, you can see the resort and the country is recovering from shit downs, from training of personel to food options. Lack of food or choices of food was the biggest shocker for us. We been to Cuba a different resort many times one never goes there f [... read more]or good food. However basic fruit like mangos, bananas were missing. Limited quantities of deserts that were gone immediately. No fancy drinks, even things like white soda and sugary Pina colada were not there everyday. Eventually you get used to it and fresh fish (only 1 option) and rice were our go to. Once again shortages function of recovery. Report was clean - rooms were kept well. We could not get beach towels for 3 days (good thing we brought a few) as they were always iut of them. We would be back,

Melia Las Dunas: Beautiful beach

Good value. Food was typical for Cuba. Can’t understand why no onions or garlic in the food. Very odd since they grow it in abundance in Cuba. Hubby got sick and doctor was amazing. Very helpful. No charge. Curious to know what made hubby sick - food at buffet?

Grand Memories Varadero: Okay-ish resort

Was nice to get away, that being said resort ran out of many things such as :beer,wine, cola,hamburgers, beef, fries,toilet paper. Service was lackluster for the most part, a few bar tenders and servers were great others not so much. Resort was clean, but no toilet paper or toilet seats in the restrooms.

Melia Cayo Coco: Beautiful beach, friendly staff, good food

Room 3 star, rooms are old but clean. Broken toilet seat was repaired within 1/2 day. Twice we lost water pressure so we could not shower. Sliding doors were broken. Bed was very firm but good. Beach 4.5 star, beautiful sand. Beautiful bay 0.5km down beach. Catamaran's (hobie cat) are very old and broken, but usable. Cuban government doesnt maintain them. They desperately need fiberglass resin and any parts for a 15 foot hobie (jib sheets, sail repair kits, forestay, bridle wires, any cables [... read more] etc). Food: some deserts are very good, some cakes tend to be very dry and tasteless. Ice cream was good (dont expect regular vanilla). Any steak or beef is very tough and leather like. Chicken, pork, pasta and some vegtables are very good. Omelettes are excellent. Buffet restaurant had lots of variety, cuban restaurant beside beach was very good for lunch or dinner, international restaurant was very good. Staff are always friendly. Many staff speak good english, many dont understand english. People tend to give lots of tips and gifts to staff. So staff are wealthy compared to the average cuban resident. Tipping is best done in canadian bills. Loonies accepted but they try to sell them back to tourists for clean unmarked bills. They gratiously accept older unlocked cellphones that are in very good condition. They gratiously accept bathroom products like toothpaste, soap, kids tooth brushes etc. Covid. All staff wear masks. 2 of 4 in our group caught covid at the resort and felt symptoms on the last day there. Buffet is not self serve due to covid. Entertainment was ok. Cat lovers will love many free roaming cats on the premises that add a special atmosphere.

Memories Flamenco Beach Resort: Incredible people and amazing beach

We have stayed at Memories Flamenco for 3 weeks (April 1-April 22, 2022!!! Yes, I know, sounds like a very extensive vacation:) it was long overdue, so we decided, why not?! We travelled as group of 4 (with 2 small kids under age of 7) and were later joined by 3 more family members, (they stayed for a shorter period of time). First of all, Cuba has been through very tough times due to Covid as traveling was significantly reduced + frequent hurricanes, so I think people need to be understanding  [... read more]that this country is still recovering from all the loses, hence, some things might not work as expected (e.g. very low water pressure in showers/ beach showers are broken or don’t exist - would be very handy to wash the sand off your feet, but you gotta do it in your room, etc) or have limited supply (there were days when there were no disposable cups at the beach bars, so we couldn’t get any water/drinks - suggest to bring your own reusable one). However, people were absolutely amazing at the resort and would go well far and beyond to make your vacation enjoyable. Wanted to say special ‘Thanks’ to staff at the buffet who were so caring and always remembered what we preferred to drink/eat. Thank you so much Juli (Juriannis Moreira Rodriguez and Jeni (Jennari Morales Villanueva), you made our stay very special! Also, special thanks to Enme, our Air Transat Rep, who, in spite of Hotel being overbooked (Sunwing had issues that week and people had to stay few extra days at the resort as thee were no flights back home) helped us to negotiate late checkout. Our flight home was late at night and without his help, we would’ve ended up burning on a sun all day long with 2 small kids, (my 2 year old also still naps during the day). Thankfully, Enme, was able to push the management and get our room extended all the way till departure. Beach was absolutely stunning with plenty of room for all; no need to rush early in the morning and get your chairs, beach area was very spacious, so you could always find a room… my 6 year old really enjoyed ‘Kids Club’. It was her most favourite place to be. She claimed it was more fun than swimming with dolphins… oh well, at least we tried:)) The only thing we found irritating was room keys that never seemed to work - had to bring them back to the lobby to fix every second day, which was frustrating. Please fix this.

Iberostar Coral Esmeralda: Great resort!

Small beautiful resort ! Very nice beach . Impressive team from the gardener, servers up to general manager ( I met her at 6 am on the beach organizing beach chairs supplies when the hotel was full occupied) Excellent food and patisserie. I would return in a heartbeat!

Playa Costa Verde: 1st Time at this Resort

We have traveled to Holguin many times. We usually stay at the cheapest resort available because we are more interested in seeing friends instead of enjoying the resort. It is a smaller resort, everyone gets to know you over the span of a week, if you like that experience this resort is for you. The pool area is nice the beach is great. It is in a bay and well protected, on a windy day the ocean is still calm. I would recommend water shoes as it is rocky getting into the ocean in most places. [... read more] The food was a step above what we usually experience although it is good to know only 3 ala carte restaurants can be booked on a 7 day vacation. I thought we could book a restaurant every night. It was pleasant staying here but in my opinion it is not worth the extra money to stay here compared to a cheaper resort.

Memories Caribe Beach Resort: Lovely Resort

Nice, pleasant vacation spot. Easy size to access all the amenities, staff are very welcoming, pleasant and helpful. Rooms are ok, could use a bit of updating but due to current conditions it is difficult to get necessary materials in Cuba. This was my second visit to memories caribe and I would definitely return

Grand Muthu Cayo Guillermo: Absolutely amazing!

We had such a great experience here and we'll definitely go back. The room was nice, clean and comfortable. The view was incredible. The beach, pools, grounds, everything was beautiful. Staff were super!

Sanctuary at Grand Memories Varadero: Awesome

What can I say, if you are looking for an adult only vacations, this is it. Private beach, food was excellent, pool, butler, etc…Loved it, recommend it and would go back again. The staff was so friendly and so helpful.

Melia Las Dunas: Hotel review

The hotel was great, staff very helpful and friendly. The only thing that was lacking was the food, It was all the same everyday. The beaches were clean and the gardens were beautiful. the staff went out of their way to make sure we had everything we needed.

Gran Muthu Imperial: Disappointed in the staff

While the resort was very nice, clean and well kept, the staff in our opinion may want to remember that we are their guests and maybe remember that you have to acknowledge your guests. On NUMEROUS occasions we had to wait for any inter-reaction because they were so busy talking to each other … in the dining room trying to get a glass of water to go with our meal, or a drink at the bar.

Don Lino Hotel: Interesting resort!

All Cuban employees of the hotel follow Covid protocol, wear masks everywhere, even outside. Masks have to be worn by all guests in the dining room, except when eating. Resort has been renovated and enlarged, includes several children playgrounds. Several smaller sandy beaches with corals, it is good to wear shoes for water. Trees near the main beach provide shade. NO LIFE GUARD ON THE BEACH, ONLY AT THE POOL! Covered structure with tables and chairs near the beach provides shade. Ma [... read more]ny Cuban tourist families come to the hotel to celebrate birthdays. Resort is excellent for people who like nature, natural scenery, contact with the locals. Three Cuban bands take turn playing music at the dinning room and at the bar.

Iberostar Coral Holguin: Amazing adults only side

We really loved the coral level of the iberostar holguin it was very clean and quiet great staff not so much when we visited the family part of the resort they had the ala carte and all the entertainment I would not recommend sending families there right now at this point we needed to use the washrooms there they were so dirty and that side was full of cuban people it’s like they don’t respect the hotel as well I met several people staying at our side of the hotel that have stayed at the n [... read more]eighbouring two hotels im holguin who were there in January for over 20 times and have said they were never go back there I think it’s a real big problem with letting them use there hotels there getting really run down now my husband met a man on the plane that stayed at playa pesquero resort the same week and said it was so bad there were feces in the pool I use to love that resort too all of u should be aware of what really going on there and not send people to there resorts if the situation remands like that I’m just so thankful that I picked the coral level otherwise this review would certainly reflect that I love cuba and I would hate to not go back there again but I’m hearing so much negative lately that I’ll probably be looking at other places to go from now on that’s sad to me I hope the resorts go back to how they were before this is a very honest review but it’s the truth what’s happening there thank you Marion Mallaley

Hotel Playa Paraiso: Playa Fun

Please educate yourself about Cuba prior to traveling. Our resort was limited on handing out water bottles, sometimes you had to take the back off the toilet to flush, food was ok, no beer in your room fridge. These are issues consistent with traveling to Cuba. Otherwise, you get an amazing beach, moderate facilities, and an amazing trip. The staff may be interpreted as stand-off'sh, but once you show them that your not an idiot, they are awesome.