Ocean Riviera Paradise: Good resort but needs some work

Let me start with the good. The resort is beautiful, spacious and very well maintained. our whole group overall enjoyed the week we spent there. This was mostly because of two reasons, one the company we had, our groups are from different cities and it was kind of a reunion of old friends. second reason was the waiting staff both at all the restaurants and bars. The beach was complete seaweed free for 3 out of 7 days but that's up to mother nature. Now the not so good. The front desk and the  [... read more]guest services staff were not very accommodating. I really wish they would be more focused on customer service. I dealt with 4-5 different people throughout the week and everyone had the same approach of passing the blame and not getting anything done. First issue was that we asked for adjoining rooms by calling a week before and a day before our arrival. we were assured both times that the request was placed in our reservation. when we checked in, the rooms were far apart even though the room next to our was empty for the first 3 days Second issue we had was that our room didn't have the balcony Swing that EVERY other room in the building had. we literally had the only room without the swing. i know this because i went around the outside of the building checking every balcony. My kids obviously had issues with that since the other room (with 2 more kids) in our group did have the swing. we notified the front desk within the first hour of our check-in and were told that it would be look at right away. we also asked if we could be moved to the room next to us (which was empty) but were told that it was booked for another arriving party. That party did not arrive till day 4 of our stay. Followed up on that on Day 2,3,4,5,6 and everyday I was told that they have notified maintenance staff and they would come and bring the swing that was supposed to be there. each day I was also told that there are no rooms available in our building as they are at 100% capacity. Even through the room cleaning staff told us that there are plenty of rooms empty just on our floor. Third issue was with the refrigerator, It never kept the drinks cold. I requested the guest services and front desk to either replace it or come fix the one that was there but nothing was done. we have a 3 month old that needs breast milk which when pumped needs to be kept in the fridge. we ended up using the ice bucket all week with constant refills from the ice machine on the 1st floor to preserve the milk. So in summary, I would say that IF you happen to get everything working in your room and not have to deal with the front desk or guest services staff then you will have a great stay otherwise, pay more and upgrade on the spot to receive better treatment. Our room number was 2232. I hope that fixed it but i would try and avoid it.

Platinum Yucatan Princess: Fantastic Resort

We just got back from PYP a few days ago and I am already looking forward to our next visit. This was our first time there and I have to say that it was a great place. The swim out room was awesome!! Food was great. Staff was exceptional. Unfortunately my daughter had to use the services of the Doctor but she said she was fast and was able to give her the antibiotics directly so she didn't have to even leave the resort to get them. I would highly recommend this resort.

Occidental Tucancun: A lot of work required

Hotel itself was fine, clean and easily accessible, although there are a lot of stairs. Food was terrible (lack of variety and always cold). Beach and pools were fun. There are no palapas on the beach, so very hard if you want some shade.

Ocean Coral and Turquesa: Very nice resort

Everyone works hard to keep everything clean. Staff is pleasant and helpful. It's a very beautiful resort with lots of pools. The one thing I didn't agree with was the fact that our friends upgrated to a privilege package when they arrived as one was not available at the time of booking. My husband and i were able to get the privilege package when we booked but there was none left for our friends. It was understood that they would not be able to get a privilege room but they would get all  [... read more]of the privilege access. Well that isn't so. They did not get the lobster dinner coupon, when asked they said it wasn't part of it. they also didn't qualify for the sauna,pool and hot tub i n the spa area. They asked to have their room stocked with alcohol like every other privilege guest, but they were also turned down. They paid what any other privilege guest paid but the only benefit they seem to have received was a cute bracelet and access to the privilege lounge and premium alcohol at the bar. I felt they did not receive fair treatment for the extra fee they paid. The hotel should honor the full privilege package (except for the room) if this was the agreement.

Valentin Imperial Riviera Maya: What's not to like !

Third time in Golden. Have noticed many improvements on site since last time there in 2016. It's nice to see that the property is so well maintained and is improving and not sliding back as so many do. The quality of the food is outstanding in each restaurant including the desserts and pastries. I must say that it is a bonus that the concierges are so friendly especially Cynthia in building 8 who was there to serve our wants and needs and not there to sell you a time share as so many other 5 [... read more] star resorts in the Mayan Riviera do. The site is large enough that we had no need to look for entertainment off sight which was important to us to feel secure while visiting in the Mayan Riviera. Let us not to forget to mention the daily programs such as yoga,palates,water aerobics, water bike exercises,the nightly entertainment in bars and the outdoor plaza and then to top it of the shows in the theater.

Riu Palace Costa Mujeres: Good time at Riu Palace

This was our second trip to Riu Palace. We were there in Nov 2019 and liked it so much that we returned again on Jan 29th 2020. I must admit that the weather was a lot better in Nov but we still enjoyed all that you offer as a site. -will be back again! Ed .

Ocean Riviera Paradise: Exceeded expectations

I don't really have anything bad to say about this place. It was clean, great atmosphere, great food. Beach was nice, could use some more chairs though. I read mixed reviews before coming and honestly didn't know what to expect, but I would return. Great for families and couples, maybe not the best for singles.

Platinum Yucatan Princess: Awesome

The Yucatan resort was beautiful we stayed at the 3000 swim out and it was nice, we had some good times. A few things though.. our key for door didn’t always work, had to return 4 times to get a new key. We did play games at the pool but I found the night life very quiet, ya a few times band playing but for an adults resort I expected more happening crazy fun parties I guess. We did a catamaran excursion n it was quiet, only 20 people on boat had to sit no room to dance or move around to pa [... read more]rty it up, very disorganized, we ran around for our tickets n they brought us back late to miss our boat back so had to wait an extra hour. I found the price expensive for such a quiet ride n not much to do. All around I found it beautiful just very quiet n reserved. The food was awesome the people working were too. Just found too much walking. As in the other resorts, the sister resorts had better stuff like bars n casino n they have kids there, we were adults only n nothing like that. Too far to go at night. Not really our resort also.

Samba Vallarta: Excelente!!

Eight days of cloud (2 of those rain :(), and one day of sun. 🤷🏻‍♀️ But.... still had a lovely vacation. The Samba is a small but such a friendly resort. Walking distance to Bucerias, which is something I did almost daily along the beach. The rooms are large and the cleaning staff does a wonderful job. I appreciate the fridge and the safe, (at no additional charge). The grounds are kept nicely. But the staff.... the best in Mexico I’m sure. Salvador, Martin, Carolina, Bruno, John [... read more]ny, Julio and of course my boy Cheke. 🙂. Oh, and of course the front desk and bellboys. 👌🏼 The food is great, (especially the chicken). Wish there was mole de pollo. The a la cartes were also fantastic. Make sure you do the bike tours.

Hotel Xcaret Mexico: Mixed experience

Very nice and clean rooms, grounds and pools. Very attentive service. The problem is with the food. We both got sick after eating at a brunch. The rest of the vacation was lost. My friend stayed at the same resort the week prior and her husband got sick. I met a couple at the resort and when I mentioned our illness, she replied that she and her husband also got sick. The food safety is not up to North American standards.

Riu Flamingos: Sister Get Away

Although this was my 1st all inclusive, I have had numerous vacations including cruising, etc. Overall, the all inclusive was an ok experience. Unfortunately, the weather was less than desirable, as most days were overcast, 1 day rained which left 1 day of sunshine. I believe weather has an impact on any holiday review. Our assigned room was on the 2nd floor, which overlooked the buffet outdoor seating area. The room was somewhat noisy and extremely damp with a musty smell. Guests will fin [... read more]d that food is mostly limited to buffet's and you order your own cocktails from the bar areas (no wait service). The beach is beautiful and although the water is murky, there are lots of ocean swimmers. The pools on this resort are extremely cold.

Riu Emerald Bay: Nice Resort but needs improvements

Looks very nice on first glance, but needs some improvements.Elevators are a nightmare on the tower side! Check in was a joke, Didn’t get the room that we had booked and payed for,Then got a room in the new section but when I opened the door I walked in on a family just putting on their bathing suits😡!! So back to the front desk, finally after just about 2 hours and 5600 pesos later we finally had our new room, which was a very nice room! Pools are nice, dining was alright. Resort was a l [... read more]ittle too big for our liking.

Excellence Riviera Cancun: Amazing resort for our honeymoon!

From the moment we got to the resort (which was at 230 am) they were waiting for us with towels and champagne! We had the swim up room which was incredible and would highly recommend. The staff was great (Juan was our waiter that came around to our room everyday) and so friendly! It was windy when we were there so spent most of our time at the pool and lazy river. The coffee bar was great along with the martini and cigar bars. 10 restaurants with all different types of food ( lobster, Mexican, I [... read more]talian, French, hibachi, Indian etc). They had a turn down service every night with the next day schedule! Overall best resort we have been to!

Allegro Cozumel: Horrible

Rooms were too small no separate bathroom food was repetitive staff was ignorant and rude driven by tips and money for everything family resort but yet all the games were only allowed for adults i.e volleyball pool etc

Riu Palace Cabo San Lucas: Riu palace

Hotel was extremely clean and well kept. Room was nice. You can’t swim in the ocean which we weren’t aware of. Food was pretty good. The riu Santa Fe is very loud and we were very happy we spent the extra money on the riu palace

Allegro Cozumel: Wouldn’t go back again!!!

Food was very repetitive small buffet three a la carte restaurant but they only let u book two and they r always full... staff were very rude unhelpful and wouldn’t speak English ...rooms were very very small second pool should have a bar close by .....bar opens at noon new Cozumel rule unless u offered tips ....very very driven by tips nothing would be done for you otherwise

Platinum Yucatan Princess: Fair for price

Poor entertainment, beach has a lot of weeds, food is good, was misinformed on a excursion which was not worth the money ( cataraman ) good staff and friendly. We were told that there was a 3 hour delay to board plane and was not offered any compensation not good.

Platinum Yucatan Princess: Fabulous

We had a great time at this resort. There was 12 of us and all loved this site. The only thing we would have enjoyed more would be some outdoor dining, especially at the buffet. We also didn't understand why you had to pay extra to eat outside at the Rodeo Grill. We have never encountered that anywhere else.

Hyatt Vivid Playa Del Carmen: Great resort, terrific loction

Good hotel, clean, grounds nicely kept. Food was good, buffet lacking variety but tasty. This is the first or one of the first Hilton's to be all inclusive. They still have a little work to do (ran out of food at the pool BBQ a few days) also advertise Bud Light and Coors Light which was non-existent, ran out of Spiced Rum our second day there and never saw it again. We purchased the oceanfront room/premium package, there are extra charges for Grey Goose etc, not sure what the premium package  [... read more]extras were. The staff are terrific, very friendly. Just a few blocks from 5th Avenue with lots of shops & restaurants and entertainment. Overall a great resort with a super location, we would go back again!

Crown Paradise Golden: So friendly!

The key word for this resort is Friendly. There are lots of returning guests who are welcoming and fill you in on the restaurants and where to go in town. The staff always has a smile for you and are willing to help with on-site inquiries; though they don't have much information about what to do or where to eat in town. There is a tour booking place on site. This resort is mostly older buildings and one brand new building, called building 3. Building 3, the tower, has no view of the water, but  [... read more]it's nice. Buildings 1 and 2 are the older ones, which show their age, but most rooms have a view of the ocean and pool. We had 1401 which was right on the outer corner so we had a superb view of the ocean, beach and pool. It's an adult only location, with a family site right next door. We could go there to eat and use their amenities, but they could not come to our hotel. Though the beach is nothing like what you find in the Caribbean, it is still a beach, not rocky, and great warm water to enjoy.