Secrets Aura Cozumel: Nice resort

Resort was nice, room was nice. Snorkelling in front of hotel was very good. Only complaint was the buffet restaurant on site could of had more people doing the specialty meals. Waiting time was a little long.

Secrets Huatulco: First Class Resort

We recently stayed at the secrets and loved every aspect of the facility. Food was great! Service was great! The only thing they could use is better maps of the facility. Each night the food was better than the night before.

Secrets Huatulco: Nice Resort but needs more "Secrets" love

First of all let me say that my husband and another couple went for a quick getaway to a hot and sunny climate and this resort fit the bill. We had beautiful weather the entire week between April 2-9. This is our 5th different Secrets and like the others there were some great aspects of this particular resort. But it seems that the Secrets brand offers different amenities at different cities. Will explain. This resort, like all Secrets, was spotless. And in fact, we never saw a piece of g [... read more]arbage anywhere on the resort or in the town. Hualtuco pride themselves on cleanliness and they certainly did not disappoint. Also the most of the staff was very friendly. We did meet a few that didn't seem to be having a good day. Our rooms were spacious, clean and very comfy. We thought the bathroom configuration was less than desirable. Having the sinks in the hallway is very weird. Housekeeping was pretty good, however one day I had to call to have our room made up because it was getting quite late in the afternoon and we didn't want them to forget as the hallway was void of cleaning carts. The food in the ala carte restaurants was very good. I recommend the filet mignon in the Bordeaux and the Tapanyaka show was one of the best we had been to ever....and we have travelled for 30 years. Only other that was better was in Hawaii. The pools were plentiful. We were not sure what people were talking about when they mentioned the towel game. There were still loungers available in the afternoon. We are early risers so of course we had the pick of the litter sort of speak but still lots of chairs and umbrellas well into the morning. So if people expect to get a primo spot after sleeping in until noon, well sorry folks...get your butts out of bed or don't complain. Areas where this resort needs improvement. The buffet was a disappointment.Very small in ratio to the size of the resort. Food selection was limited. Case in point, we were at a smaller Secrets in December (Capri) and they had a huge fruit selection at breakfast. You name the fruit and it was there. This one had pineapple, mango and melon. Some days not even a banana. They had lovely breads but no bread knife to cut it or a napkin to hold them. My husband mentioned this to the chef twice and they said the bread knife had been stolen. What? Only one breadknife at a resort this size? Also one day, the toaster was missing. Again my husband had to ask for toast at which time they put his bread on the grill before they found the toaster. This kind of thing is not acceptable in a place that advertises "luxury". The Barefoot Grill had a much better lunch than the buffet. In terms of the pools, a lot of mold along the edges (were were in all of the pools and the same for all of them). We mentioned it twice to the staff that was cleaning them, but they didn't do anything about trying to scrub the mold off the tiles of the infinity edge. This resort is only 4 years old and if they don't get a hold of this now, they will have a problem. The layout of this resort is strange. We were fortunate to be in building 6 so we had a lovely view of the bay and the pools but it was certainly inconvenient to get anywhere else. Its been mentioned before that only 2 elevators were in operation. The third would have been better for wait times. The restaurants are on the 8th floor (were were on the 3rd). So too many stairs to climb so had to take the elevator. The Sky Bar could be so much better. To the Management, go have a look at the Sky Bar at Secrets Cozumel. Now THAT is a Sky Bar. Bright, comfortable seating, etc. This one has a lot of wasted space. However, it was the only bar that consistently had Crown Royal Rye Whiskey. I can't tell you how many times in the week we were told the bars had to Crown. Well, if you're a rye drinker Canadian Mist is sub standard. I would suggest to the Bar Manager, to get rid of the Canadian Mist entirely and get Canadian Club (CC). At least its drinkable. Now for my biggest pet peeve of the week. Smoking. There are |No Smoking signs posted in the Sky Bar and yet we saw many people lighting up. I would suggest having one side smoking and the other sign smoke-free for those of us who want to breathe. This is the first Secrets we've been to that allowed smoking at the pool. All the others have a designated smoking area. It was apalling and disgusting to see people light up right beside you and even an inconsiderate guest lit up a large cigar right at the pool. In this day and age, when most people are wanting to be healthy I would say this is totally unacceptable and should be monitored. For this reason, my husband and I will not return to this particular Secrets. I am a cancer survivor and can not, nor will not put up with people that will consciencely light up a cigarette or cigar right beside someone else. The hotel needs to designate an area(s) or a particular pool for smokers. We will be back to a Secrets, however, not to this one. There are others with better standards. We will recommend this resort to others if they don't mind the negatives we've mentioned. It is a clean and friendly resort with good ala carte restaurants so that's what you're looking for, you will find it here.

Secrets Cap Cana: Best Vacation - Amazing Resort

This resort was absolutely amazing. You couldn't ask for better service and the food was perfect. The beach is incredible. We had every amenity you could think of. Wi-fi was available all over the resort with no interruptions. We had a swim-up room and used it a lot. We even had drink and food service delivered to us while we were in our pool. Our room and bathroom were very spacious. Our shower had double shower heads which was very cool. The only thing that we would fix would be the mini bar. [... read more] It was not cold at all. I would highly recommend this resort. This is our 4th visit to a secrets resort and was our favorite.

Dreams Puerto Morelos Resort and Spa: Nice property

The hotel facilities, staff, and service was excellent, however as an adult only resort who advertise the serenity and quiet enjoyment, they forgot to mention that we would be joined by over 100 testosterone fuelled IT technicians on an annual event to release their pent up energy. This was my wife's second visit but my first and I agreed it was a good plan, however in future I would seek some assurances that our quiet enjoyment would not be challenged by large groups.

Secrets Huatulco: Great resort, relaxing vacation

We stayed for a week. The hotel location and setting is fabulous. Very quiet and relaxing. Great service. No identification bracelet, no need to rush for a chair at the pool or beach, and also no beach towels cards. Simple and efficient. Rooms are modern, clean and all have an ocean view (better or worst depending of where you are located within the resort). The only thing they need to fix is the problem with outside groups/corporations renting space in the resort for different events/meeting. [... read more] Reading the past reviews I noticed this is a common trend. A big group from Revlon was there for a couple of days during our stay and on their final night they had a huge celebration that lasted until late. They were loud, obnoxious and disturbed the resort normal night time quietness. We couldn't sleep until past midnight.... I understand is about money, and probably these corporations pay big bucks to be there, but the resort officials need to stay on top of the problem and promptly address any disturbance issues when they arise. Other than this I totally recommend it. Beach is shelly, and waves pretty strong, but it did not stop us from swimming in the ocean every day.

Secrets Huatulco: Amazing Resort!

Everything about this resort was just perfect, and we had a great time. The check-in was fairly quick, and they served us drinks while we waited in line. The food was just delicious in all the restaurants. The restaurants were very comfortable, and had a nice decor. The drinks were excellent - if prefer the top-shelf drinks (Black Label scotch, Grey Goose, Grand Marnier, etc), you have to just ask the bartender. The staff were extremely friendly and helpful. A special thanks to the Entertai [... read more]nment staff - Dulce, Franciso, Adal, Vladmir, Neftali and Valentino. They kept us entertained during day with Archery, Water Aerobics, Water Volleyball, Bingo, Catamaran sailing, Dance lessons, etc. The resort also had a disco which was open from 11pm to 1am - not too many people were aware of it. Prior to 11pm, there is entertainment at the Sky Bar. They asked us to go to a "20 minute" presentation. It took about an hour and half, where they are trying to sell you "Time Share", which they say is not. Don't waste your time. Overall, it was a great vacation, We would highly recommend this resort.

Secrets Huatulco: Just Wonderful, You must try Secrets Hualtuco!

I booked last minute through Tripcentral.ca and I was consistently impressed by the overall experience. My wife and I had a really wonderful vacation at Secrets Huatulco. The facilities are extremely clean and well cared for. The food was wonderful and well presented. We really appreciated the fresh juices, the Oaxaca cheeses, guacamole, fresh salsa, and the restaurants were just top notch. It was like going all out to a special place every evening. We really liked the fact that they had a [... read more] dress code and were happy to comply. The staff were all very friendly and went out of their way to make our stay enjoyable. Somebody was always nearby to get you a nice drink. The professional attire and behavior of the staff is a reflection of excellent training and management. So many examples of attention to detail, like flower petals arranged on our bed in the evening, restocked beverages in the fridge every day... I could go on and on. The entertainment was great, they really like to include you.. I loved the Mariachi band that came several times, just excellent. We talked with others who had traveled extensively and they all consistently remarked that this was the best resort and community they had been to in Mexico. It was really just one epic day after another for us. 5 Star for sure!

Secrets Wild Orchid: good resort. .

beaches very nice. clean place and good accommodation. Friendly staff. food was good, but we feel that they could improve with extra choices of the dishes. Also, the wine served was only from Chile and we expected a choice of wine, for e.g. California wines.

Secrets St James: Adults only resort

This resort was smaller than some of the others I've been to. Beach was the best in Montego Bay out of the four different resorts I've been to there. The room was lovely ,great location. Wonderful friendly staff,everywhere on resort. There was lots of dining options. However,my husband was disappointed as there was no dinner buffet I loved the outdoor entertainment stage. Great atmosphere

Dreams Puerto Morelos Resort and Spa: Great Resort

This resort was a great recommendation from Tripcentral. Everything was as expected with no negative surprises. The staff at the hotel were amazing, they worked very hard. We always had drinks, a clean room and good service. I have a food allergy and they were very accommodating in all restaurants. We had a swim out room and highly recommend it.

Secrets Puerto Los Cabos Golf & Spa Resort: Awesome Resort

The grounds were meticulously kept, our room and view was awesome and you could not pick a more picturesque spot to have breakfast than Oceana restaurant. The staff was always friendly and eager to help. The romantic diner was spectacular, the food and view were great! By far the best food I've had at a resort! The only disappointment was with the beach, the water was too rough to swim. All in all a great experience.

Secrets Aura Cozumel: Great Resort - Watch out for Sales Scam

Had a wonderful time at this resort. Stayed in the preferred section and loved the room and service. Staff were exceptionally friendly and helpful. The food was fabulous, didn't have a bad meal all week. Room service was a nice touch as well. Lots of chairs and beach towels. This would have been a perfect holiday if it wasn't for being smoothly roped into signing up with their Unlimited Vacation Club program. BEWARE this is a SCAM. It costs a lot of money and the benefits are not as good as the [... read more]y make them out to be. After coming home and looking closer at the 41 page contract I found out that even with their discounts I can still get a cheaper package through an online booking agent. You would be hard press to ever break even during the term of the contract (30yrs) even with the free weeks they offer. Mexican law has a 5 day back out clause which is too late by the end of your holiday. I am out a pile of money that I will probably never see again. Avoid the resort tour and enjoy your holiday. Don't fall for the free gifts because these guys are smooth and good. I know about time share scams and my wife and I fell for this one. It's not a time share but a SCAM all the same. I do not recommend because of the high pressure sales tactics they put their guest thru. SHAME ON YOU Secrets.

Secrets Huatulco: Amazing resort

Excellent all around.Great staff, amazing grounds, rooms, pools, spa,beach, entertainment,restaurants.Great atmosphere. Great excursion, towns near by.They serve premium drinks, nothing to stress about.

Secrets Wild Orchid: First Class Resort!

This resort is exceptionally clean and very well managed. Rooms are luxurious, the several restaurants offer an amazing array of food. The bars are lively, all the staff are friendly, polite and very helpful. The beaches and pools are amazing, spotlessly clean and very well staffed...no waiting around for a cocktail here! I have only positive, 100% complimentary opinions of the whole resort. I felt truly pampered! I'll be back in the Fall!

Secrets Wild Orchid: best resort ive been to

if there was such a thing as a perfect resort for couples...this is definitely it...will absolutely return!! staff was fantastic and always there...drinks were great..food fantastic...no night buffets except for lobster saturday night... all the restaurants were top notch...rooms were great...room service was fast

Secrets Huatulco: very nice resort

resort has everything you need, all very good quality, from food, drinks,rooms, views, service,only bit of downfall is the beach, it is very big, brown sand gets very very hot to walk on. and water in this local always seems to be ruff

Secrets Aura Cozumel: Beautiful Resort

My husband and I have never stayed at a Secrets but have heard lots about them and had great expectations. We were told by others who had been to many Secrets resort that this one was sub-par but we thought that the resort itself was very beautiful. We had a swimout room and loved it! The food was amazing, we only ate breakfast in the buffet and the rest of the time we enjoyed the other restaurants, the Oceana was our favourite by far! The seafood was fantastic. The staff all over the resor [... read more]t were friendly and very accommodating, Lucio and Angel at the Oceana were very sweet and very helpful, at the Manatee swimup bar, Felipe and Fernando were lots of fun! Vicky our waitress was very nice! If you are used to being entered by the entertainment crew on vacation, this is not the resort. Many people that stay here are divers, and for most of the week we thought the resort was mostly empty but in fact it was full, everyone was just out diving. The best evening entertainment was Paco the country singer, i could have listened to him all night. The Rock band was good but they didn't play very many songs. All-in-all the resort is beautiful and the rooms are great, the swimming pools were very well kept. There are many iguanas around the resort which are fun to watch. Hope this helps!

Secrets Huatulco: The best of Mexico

This an all adult resort which is something we wanted. The hotel was very clean and staff as friendly as it gets. There are no wrist bands to deal with, no restaurant booking lines, no towel cards to lose, just a great relaxing stay. Rooms are all ocean view stocked with lots of goodies. The food was great, with 7 restaurants to choose from and a buffet. Breakfast can be had in the buffet or the more relaxed atmosphere of the Mexican restaurant. The grill at the pools has great wings, ribs , fri [... read more]es , hamburgers and daily specials. There are plenty of drinks of course, but you can also get the high end alcohol at no extra cost (just ask for it). Great free room service in a timely fashion. This our third time at this resort and we highly recommend it.

Secrets Huatulco: Awesome resort

The room, the food, the drinks and the whole place was great. We have been to many resorts and travelled a lot and this was by far one of the best resorts so far we have been to. But most importantly the service at the hotel was superb. The staff there aim to please and always went above and beyond for us.