The Sens Cancun: Not the best

Honestly the worst part about this hotel is standing in the line ups every other day to book your meals. You are only allowed to book two days in advance and we stood in the lineups for over an hour each time. Do you really want to have to stand in line and waist hours of your holiday! No thank you. Also the lineups for the food hall are ridiculous, I felt bad for people with children. Pools were a little on the cold side, staff was great other than the cranky towel lady. Shows were average, and [... read more] their adult only pools need cleaning, not all jet tubs were working and the ones that were not, were so disgusting. One other thing is the amount of staff bothering you daily to sit in on their timeshare breakfast! We booked a vacation to relax, not to be bothered and waisting time in the lineups.

The Sens Cancun: The Sens

The room was tired and in need of an update. The bed was comfortable and the climate control was great. The taps in the shower leaked and needed work. The hotel itself was good and well kept. Did not get any assistance about navigating the resort upon check in. Food was bland and catered to the American clientele. Lines up for buffet could be long at times.

Secrets Playa Mujeres: Beautiful resort

Everything was great. Restaurants , pools , service everywhere was 5*. Beach was long , clean and much enjoyed. Loved the excursion to Isles a Majures. Just would prefer the room toilets to be elongated & comfort height bowls.

Grand Oasis Cancun: Pleasantly surprised!

We stayed at Grand Oasis Cancun for a week in mid-december. Unlike many negative reviews, we had a pleasant stay! Beach was amazing, the shows in the lobby were great (Cirque du soleil worthy!), and food & drinks (especially those from the Oasis Beach Club) were good as well! Only cons: rooms are a little outdated and stuffy because of humidity, there are barely ever pool or beach chairs available (people reserve them the night before by leaving their towels) and its hard to get a reservatio [... read more]n at the À la Carte restaurants.

Planet Hollywood Cancun by Royalton: Breathtaking Beach

The food, the entertainment, and the hospitality is always fantastic! So much to do, and a variety of cuisines. Staff ALWAYS going out of their way to assist you, or simply wish you a good day. There's always staff picking up after lazy people who can't bother to return their cups, or soiled pool towels. The prices at the shops are similar to what's paid at airports or venues. Don't expect prices such as Dollarama. I wish there was an option to upload photos. The beach is very memo [... read more]rable, and I tried to spend every second I could enjoying the white sands, and the waves.

Planet Hollywood Adult Scene Cancun by Royalton: Beautiful resort

It is a beautiful hotel. Best to be Star Class to have access to all the areas. A little complicated with all the levels - adult, family, Star Class, not Star Class. The food is excellent and the beach is really lovely. White sand and lots of waves!

Haven Riviera Cancun: Great Adults only resort

Upon arrival(230pm) to the resort we got checked in immediately. We did over hear some other guests having to wait until 3pm for check in. Bell services walked us up to our suite in bldg 3. Elevator was not working but we got to use the staff elevator. Room was ultra spacious, clean and we made use of the hot tub the few nights we were there. There is Bluetooth in the washrooms for those that get ready with music. Quiet pool was not crowded, there were even spots available early afternoon. [... read more] You could faintly hear the dj at the main pool. Beach was okay. Sand is nice. There is drinks service on the beach. Water was only murky with sand. No Seaweed. Food was pretty good. Buffet is not the top choice but alacarte made up for it. Drinks were not consistent. I always asked for doubles poolside but really got tipsy when I got a double at the buffet. Our airport shuttle arrived at 6:50 am and when we left for the lobby at 6:30 am we were super surprised that there were ZERO lights to guide us to the lobby. Basically got there by moonlight. scary because A. Animals B. There were a lot of glass panels missing on the inclined walkway with, at least 20ft drop. Overall, I would recommend and I would go back on a deal. Service staff were very nice throughout.

Planet Hollywood Cancun by Royalton: It’s good… but not impressed

The hotel is ok. The staff are amazing. They work so hard to create a vacation for you. Lots of things are hit and miss. Buffet food are ok. The restaurants are ok. But we had one great night at Catch! Miguel knocked it out the park!?The music at night was insanely loud. Your restful vacay is def not happening. You’re up every night till 2 or 3AM hearing lousy music. One night they were playing an actual horn playing Mexican music till 3 AM. The need to re route live music on the resort. Fami [... read more]lies with small children good luck putting them to bed. The resort has master switch for your balcony light that’s like a prison light keeps you up at night. The drapes couldn’t block them out. The first few nights they weren’t on till a few day in they appear. The resort has one coffee shop never a quick stop to have a coffee. Always a que My room was not cleaned for 4 days. They couldn’t get our room till after 5 PM. It’s not the house keeping fault it’s probably management need to innovate different strategy. If someone is behind move staff like a chess board. I’ve worked in the hospitality industry for over twenty years in resorts from Whistler, BC to Kanata,ON. The only reason I recommend this resort is how amazing the staff is. They’re kind and thoughtful. I really enjoyed engaging with them. They love their jobs and the hospitality industry had a huge hit from Covid. They proved to be the hit of the trip.

Sandos Cancun: Not a four diamond hotel or Five Star

Main Buffet was average , no cheese offering , limited meal selection , breakfast was good. Restaurants that required reservations had small servings and quality low. Rooms were clean , room service was cafeteria quality

Riu Dunamar: Good hotel

You won’t regret staying at this hotel. No problems What made me crazy was how many people didn’t tip the very hard workers at this resort, you would not walk out of a restaurant at home with our tipping. If you can afford to go to this resort you should be tipping.

Royalton CHIC Cancun: Fabulous resort

Everything from beginning to end was great Loved the grounds ,room and staff went above & beyond. We would definitely return to Chic Punta Cana We have referred this hotel to many of our family members and friends

Flamingo Cancun Resort: Good time

Family trip to Mexico Christmas themed lobby Great food Nice sun Nice ocean Nice staff Hardworking housekeepers Able to use other nearby Bahia hotels Markets on site with vendors Water in room fridge daily

Excellence Playa Mujeres: Amazing Solo Trip

Loved the suite! Awesome food and amazing staff. Just be aware if you are a smoker it can be an issue in Mexico ...maybe quit before you go. Support from Trip Central and communication was awesome....no complaints and only good things to say.

Planet Hollywood Adult Scene Cancun by Royalton: Just as good as the first time!

We are new to the all-inclusive scene but after going on our first trip in 2022 to Planet Hollywood Cancun, we realized we had to go back again this year and we were not disappointed! Our first trip with our friends and their 3yo was in the general area whereas this time we opted for the Adult only section in order to have access to the additional restaurants. We arrived earlier then check in but PH took our luggage so we could begin enjoying the resort and we decided to go to the Gusto Italia [... read more]n restaurant which was still open for lunch. It was just as good as the first time and we even had one of the same waiters from our visit (Herman) who made us feel welcome upon our return. Being celiac, one of the reasons we love this resort is how accommodating they are to my dietary restrictions and even though it isn't advertised in the menu, I was able to order my pizza gluten free and it was delicious with my margarita :) After lunch, we decided to roll the dice and luckily our room was ready early so we could get our swimsuits and hit the beach! If one ever has the option to take a really early flight (~6am) we highly recommend it as you really do get to enjoy a full extra day of your trip! I don't want to bore everyone with our entire trip so I'm just going to give the highlights and a few opportunities. Staff - the team at PH work very hard to make sure you have a great trip. We made a great rapport with our favorite waiter from the breakfast buffet last year (Samual/Samy) and quickly found him on our 2nd day who once again went out of his way to make everyone have a fun time on their trip. He is incredibly hard working and you should sit at his table section if you get a chance as his personality is warm & inviting. A second call out was our waiter at the adult pool area (Miguel Lopez) who frequently made the rounds even to the furthest areas of the pool. He consistently took a late lunch just to make sure all guests were having a good time and had some great drink recommendations! Rain or shine we knew we could depend on Miguel being there to ensure we had a great vacation and we hope his hard work gets recognized by guests. Another great interaction we had was with Elias from the cleaning staff who made a towel animal (with stickers!) on our bed one day. We loved it so much; we wrote him a thank you message in Spanish and by the end of our trip we had a whole collection of towel animals which brought several smiles to our faces. Thank you for the warm touch Elias! Lastly, we had a brief conversation with one of the manager's (Guilleth) at the Catch restaurant and I explained how I was trying to learn Spanish and he was practicing his English. In the following days, we kept bumping into Guilleth at the main breakfast buffet area so I could practice my Spanish and on our last day we had an a very early departure and he had the chef make me a special gluten free pancake meal so I would be well fed for my flight. Gracias y mucho gusto mi amigo! I could go on and on about the team at PH as they are definitely one of the biggest factors as to why we had such a great time. Safety - Overall we felt generally safe at the resort. It takes about 35-40 minutes to arrive to the gated community and once you are inside, you feel welcome as most staff make a point to acknowledge and say hello to you. Most days there would also be a group of police either patrolling the beach which may seem a bit drastic but ultimately are there to ensure you have a good stay as locals can walk up to you from this area. Pool - We spent most of our time in the adult section pool area and compared to the general section pool, it wasn't that crowded and you could swim 50m laps if you wanted to. PH is very on top of having spare towels available and we only saw them run out once or twice for about 30 minutes. They must have a lot of washers and dryers! There is a buffet brought to the pool area each day but it's so close to the Catch restaurant that we opted to dry off and eat there instead. There are numerous cabanas and chairs available and we never had difficulty locating a spot to claim. It was definitely less crowded than the general area from what we could tell. The only disappointment we had was that many of the jets in the pool and hot tub didn't work and could use a bit of maintenance but it wasn't enough to ruin our stay. Beach - The waterfront is well maintained as PH has someone going over their section multiple times each day with a tractor to groom the sand and clear away any seaweed. Many of the chairs have umbrellas which isn't something that is maintained at other resorts. In fact, PH boasts one of the larger beachfronts as compared to other resorts in the area. There is also a team close by to serve you drinks to save you a trip back to the pool area. Food - Next to the PH team, the food was the other highlight from our first trip and did not disappoint. We mostly at the breakfast buffet because of our waiter and the fact that there is literally something for everyone. I loved getting a fresh omelette prepared by a chef each morning and a cafe latte to go with my meal. It was definitely worth the walk from the Adult only section. For lunch, once we tried Catch we didn't venture to anywhere else. Not only was it the closest to our room and pool area but there were several delicious entrees for us to try. It was never really busy and we always had great service. In the evening, we went to the Sunset Strip Steakhouse a few times and had great meals and service but do show up early (~545pm) as this one is a favourite in the general area and fills up fast with a line up. We tried La Cocina again on this trip and had some delicious Mexican cuisine and it did not disappoint. However, the best place to eat dinner that we were fortunate to visit 3 times was the Braza Grill & Churrascaria which not only boasted 8 or 9 different samples of meat but also an incredible salad & dessert bar. By far, the best option to check out on the Adult only section of the resort. Overall, we had a great time to recharge our batteries and relax and we thank the incredible team at the resort for their hard work to make sure we enjoyed our stay. We are debating on a 3rd visit once again next year!

Planet Hollywood Adult Scene Cancun by Royalton: Great for families not for adults

hotel: very beautiful very big, has three sections adults family and- star class adult lobby: greeted with nice warm face towels and drinks, very small lobby, bracelet for rooms, they bring your bags to your room also. restaurants: my fav was catch(seafood) .guys burger, gustos , and buffet were the only ones you didn't have to wait two hours for food. Waited two hours for the steakhouse and Asian cuisine, couldn't get into the Mexican or Indian restaurants they were all booked up. If your [... read more] not star class you are barley getting food on time. It should be first come first serve, very unorganized I never got upset or mad they def are short staffed I felt really bad for them. bars: lots of bars drinks were great some bartenders were nice some ignored you lol, the bartenders at the pool amazing always walking round making sure your cup was filled. disco/Sports Bar:DJ was good he def could read the crowd and he took requests. Disco open everyday 10pm to 2pm, no 24hr drinks Sports bar open 11am to 2am everyday only beer and pop at the sports bar after 12am. Would suggest either having the disco stay open later or having something on the adult side after 2am. entertainment: I didnt watch one show everything geared towards the kids nothing for adults pools:adult pool needs more entertainment/activities only one foam party which was saturday, the pools were freezing ice cold beach:no seaweed high tide rooms: very nice decor beautiful spacious rooms also came with sofa bed 24 hr room service with limited food options, housekeeping very nice cabana: expensive but very nice, you get a 50 dollar voucher to go towards it. you get a bottle and platter of food from 10am to 6pm spa:to expensive they were begging ppl to go to the spa i suggest putting down all the prices by at least 100 then you will def get the ppl gym: very nice they had towels water and fruit and open 24hrs westjet:we were delayed by almost two hours going to mexico..delayed two hours coming home,had turbalnce first two hours after that everyone needed to use the bathroom instead of using all three bathrooms they only used two and the line was krazy when asked why they said its only for the first three rows, I get it but we had to sit for two hours their should be an acception for certain things like very unhuman like i never been on a flight like that before

Sandos Cancun: Would not stay again

This hotel should not be rated a 5 star resort.Check in wasn’t great as no one gave us a run down of the locations of everything. Staff seemed annoyed to have to book our dinners for the week. The room was run down and the resort seemed understaffed. Not really any activities during the day.

Planet Hollywood Cancun by Royalton: Couldn’t pay me to go back to this resort

Extremely disappointed in the service - you pretty much can’t get any attention without flashing money for tips. I was denied even a water bottle on more than one occasion and only after someone else in my group mentioned I was pregnant did they give us one. You cannot get in at any restaurant without tipping or waiting til 10 pm. We were there for a wedding with 120 guests … and even witnessed the bride trying to order shots and the bartender walking away rolling his eyes because again no tip.  [... read more]Our building only had 1 working elevator most of the week (and there was an event space on the rooftop of that building causing major backlogs in its usage). On rainy days the elevator stopped working completely and we had to use the stairs… with a stroller in hand! The neighbouring building was out of power completely for half of one of the days. The list honestly goes on, it’s just extremely disappointing and one I would never ever recommend and one you couldn’t even pay me to come back to. We complained to the general manager who said I want to make it right, will get you any reservation you want. We said we didn’t want anything just not to be pressured to tip to do anything on an “all inclusive resort” and he still insisted- and then never followed up and when we did he said “will try my best” and that still never happened.

Sandos Cancun: Might go back

There were many good things and some not so great things. Would consider going back if the price was right. Would consider paying more if some deficiencies were fixed. We travelled as a couple and enjoyed most meals but not all. Gym has many broken pieces.

Planet Hollywood Cancun by Royalton: Great Resort!

Stayed for 1 week with family. Kids had a great time at splash pool. Very clean resort. Excellent food. Only negative was you had to wait in long line for dinner at restaurants. Will be going back next year.

Riu Palace Las Americas: Fantastic!

I loved everything! The place was amazing. Their goal was to make sure you were happy and well taken care of. The staff really worked hard to keep it clean day and night. There was so much selection of food and something for everyone. I tried all the restaurants and liked the Italian and the buffet the most. Beach and pools were great and easily accessible. Beach service like getting you an umbrella, finding you a spot and bringing you drinks made it relaxing. I liked watching the games the [... read more]y played at the party pool while I was having lunch. The other entertainment was varied and fun! I went to one of the Riu Caribe parties and it was incredible. I've never been to one like this. Everyone there having such a good time! Riu hotels are incredible. Thank you so much. I'm home now and not the same. I wake up in the morning looking for the buffet table!