Occidental Nuevo Vallarta: Good friendly resort with incredible staff

Over all we were very happy apart from one incident where a wedding was taking place and the wedding party were in the bar area until 1.30 am screaming and shouting. The bar area was under our room. When my husband rang the desk to ask that it be toned down he was told curtly that the wedding party has permission to have the area until 1am. He was also told that we should not hear it as we were on the sixth floor. The area was open to the high ceiling so anyone who had a room above that wo [... read more]uld have heard it. The noise was toned down somewhat but not stopped until 2 pm. We did not allow that incident to mar our holiday but were disappointed at the response to a civil request.

Plaza Pelicanos Grand: Love this Resort!

This was our second stay at this resort. No complaints! Accommodations are nice, beds are comfortable. The buffet and a la cart restaurant are great - the food is excellent. The staff is always friendly and accommodating to any request. Generally, there are loungers available around the pool and on the beach. Due to construction at the resort next door, it is loud around the pool during the day coupled with the pool activities.

Decameron La Marina: Sunny vacation

Resort was decent value for the money and most staff were good and assisted when they could with the exception of older male at front desk. He was rude and not helpful. Recommend that front desk staff be fluent in English to assist visitors.

Grand Palladium Vallarta: Just OK

Overall, the resort is just ok. We did a Saturday to Saturday trip and it was too long. We were getting pretty bored by day 4. We chose this resort after staying at the Palladium in Riveria Maya, which is much bigger and better situated. Our room (panoramic ocean view) was clean, but the bathroom shower made a huge puddle on the floor with each use and the jets in the tub were full of mildew. No way I'd take a bath in that tub. As for the view, the tiny balcony has a solid wall so if you sit [... read more] down, you'd be looking at concrete. The ocean could be seen if you sit up on the edge of the right hand side of the bed. We were overlooking the infinity pool, it's supposed to close at 10:30 but 3 nights there was a lot of partying going on much later. The beach is really nice and there are boogie boards, surfing lessons and boards, mini catamarans and paddle boards to use. The waves are high though, but if you can swim its fine. If you want a shaded chair at the pool or the beach, best to get out there and tag one with a towel before 9 am. The pool is super warm and you can see whales pretty much all day from the pool edge or the beach. Buffet restaurant is not bad, the food is pretty average buffet fare. We were not impressed with the a la carte restaurants at all. The Mexican one was the worst of the 3 we tried, food was bland and salty. Italian was the best, fish was nice and the carbonara was good until I came across a bunch of uncooked egg whites in it which killed my appetite immediately. There is a small store at the resort, my advice is bring some snacks, sunscreen and any OTC meds like Tylenol from the airport or home. They are charging $8 USD for a bag of chips. Sunscreen is $25 USD. Activities were expensive, everything is in USD rather than pesos which is inconvenient unless you are American I guess. I was hoping to get out and explore Sayulita but was told the bus and colectivo are not recommended. Taxi there and back was about 100$ CAD. We did go on a nice sail boat for snorkeling and whale watching which was $300 CAD for 2 people, and it was worth it. Taxi to the marina and back was charged by the amount of people even though it was the same van. 440 pesos for 4 people and 1100 pesos for 8 people on the way back. The staff were all super, cheerful, very nice and helpful throughout the resort.

Canto Del Sol: Some disappointments

CONS: Took us 3 tries to get decent room. First 2 rooms - bathroom door wouldn’t close, taps leaked. One bathroom did not have ceiling or light and wires were hanging down. Third room was improvement but still leaking taps which were never fixed. Lounge chairs at main pool could not be adjusted - could not sit up. Couple of days lounge chairs were difficult to come by. My party would have liked more dancing. Some furniture in restaurant and bar areas definitely needs upgrading. PR [... read more]OS: 3 pools available were fine. Plus nice splash pool and a shallow area for little ones. Buffet food fairly good/average. Plenty of selection. Enjoyed the 3 restaurants we attended. Most nightly entertainment pretty good. Majority of resort employees were great. There was hand sanitizer available throughout resort.

Sunscape Puerto Vallarta: Weather and Beachfront

We found the resort very clean. The rooms were restocked daily. The staff were amazing! The a la carte dining was served like a 5 star resort. Gorgeous presentation. The buffet did not have much variety though.

Krystal Grand Nuevo Vallarta: It was a supper Resurt, has almost everything one would want.

First we booked and paid for Deluxe Resort View with Queen bed but was downgrades to Standard Resort View with double bed for first 4 days but upgraded to Deluxe for the last 3 days after complaining to management every morning for first days,other than that the resort was almost everything anyone would want. The workers were excellent and bent over backwards to help you. Management has some growing pains but is working hard to ensure the right person is filling the right slot. Talking to peo [... read more]ple that have spent time at the resort before said that the resort was not quite at the same level yet as before COVID19 but will get there before end 2023. We don't know what that means but we were impressed. The next question;Would you recommend this resort to a friend, ONLY IF YOU GET WHAT YOU PAY FOR AND ADVERTISED. I would also go back with the same reasoning and was compensated for the downgrade. Our value and overall rating is based on unfair treatment.

Krystal Grand Nuevo Vallarta: Had an amazing time!

Beautiful grounds, well kept and clean Food was varied and really good! Beautiful pools. I wish there was a jacuzzi in the pool area, which I need to use regularly for back pain issues. Enjoyed our coffee every morning I felt the drinks were a little watered down. As there are only three a la carte restaurantes, the system of lining up before 7 am to make a reservation seems not the best way to do it. Great time overall! Will likely return

Friendly Fun Vallarta: Enjoyable Resort!

Although the hotel is older we were very comfortable. The service was great! We especially enjoyed using the adult section which consisted of an adult area bar with food availability, pool, hot tub and beach area! The beach was great and you could walk long distances. The food was very good and the service was always quick and friendly! The standard room did not have a bar fridge and the shower pressure was inconsistent when using hot water. We really enjoyed the guest musicians, the guitar , tr [... read more]umpet and saxophone. The music at the pool area was sometimes too loud and the chairs were difficult to find and were not comfortable. The outside beds were comfortable if you were fortunate enough to find one that was available. No other entertainment to speak of in the evening although they did have a DJ and dancing at the beach every night. We were surprised to meet so many Canadians at this Resort ! It was nice getting to meet and chat with other people, many of them repeat visitors. We enjoyed our vacation but most of all the adult section of this hotel was a real plus for us! We booked this trip with Sandra Taylor from Tripcentral.ca. She was very knowledgeable and did a great job for us. Would not hesitate using Sandra again.

Grand Decameron Complex Bucerias Trademark: Love the Royal Decameron

I love this resort because of the staff, they are cheerful and friendly. The many pools, the many restaurants, the ocean and beach and that you can walk for miles either way. They keep things very clean. i also love the rich colours of the buildings! The wifi could be better!

Riu Flamingos: A more than pleasant stay

The food was plentiful and the variety was a pleasant surprise, especially since our stay was over a two week period. The hotel staff were fairly knowledgeable and reasonable with our few requests. The sports bar being open 24 hours was also a huge plus. The gym on the premises was everything I could have asked for. The only complaints dealt with the nightly entertainment...they were either very, very good or outright terrible (no in betweens) ... and the hotel would not accept any Americ [... read more]an dollars as their fear of money laundering took priority over our insistence that our U.S dollars were "clean". ( I even went so far as to suggest washing our U.S.dollars with their choice of soap directly in front of them, which they took with the humour that was intended). Finally, the maids were a little spotty with their cleaning...sometimes very, very good and other times hugely inconsistent, and the room, again only on some days, had a peculiar odour originating from the bathroom drains.

Krystal Grand Nuevo Vallarta: A better holiday once we paid for the upgrade

Booked a basic AI room for a last minute getaway, arriving Feb 2023. The resort looks beautiful from the front driveway, with an awe-inspiring view through the front lobby. Very impressive. The room we were initially given was a bit dingy, dark, and smelled damp. No view. We asked reception about an upgrade, which was available, for an extra charge, the next day. So we stayed in the dingy room one night, then moved to a MUCH better room on day 2. The a la carte restaurants were good - the As [... read more]ian restaurant was our favorite. Gotta get up early, though, to make a reservation at reception! The buffet was alright for breakfast, but only basic at any time of day. The pool canteen for lunch has the best fish tacos! A must have! Getting a sunbed at the pool or beach is near impossible, unless you get up at 4am and put your belongings on them. And even then, other hotel guests moved our things to other beds on two separate days. I guess they were more important people than us lol. The employees working the lobby and the beach bars and the restaurants are all very helpful and welcoming. Be sure to bring your pesos for tipping! The staff really do deserve it - they worked really hard to make sure we were comfortable. And we were!

Krystal Grand Nuevo Vallarta: Better than the reviews suggest

We were worried after reading the reviews, but pleasantly suprised. I wouldn't book this resort again, but if you've booked don't worry it's a decent place and we had a blast. It's a smaller resort than we were used to, but was family friendly and the staff were great. The buffet was just okay but definitely not bad like the reviews suggest. Our only real issue was we booked a "Tropical view" that was off a loading dock and covered in insulation. They moved us to the 6th floor and everyth [... read more]ing after that was great. But if they didn't this review would be very different.

Secrets Bahia Mita Surf and Spa: Great Resort - Very Large and Beautiful

We stayed for 2 weeks. Grounds are beautiful. We had a Preferred room which was very large with a great hot tub on the balcony. Food was wonderful and such a great variety of food in both the buffet and the varioius restaurants. The house wines offered were a a low quality, the Cabernet Sauvignon and the Merlot were poor quality reds. We had a repair issue which took 5 calls to get it fixed and the day before we left it was fixed. Other minor issues were addressed quickly and to our satisf [... read more]action.

Crown Paradise Club: Very kids friendly and great serivice

This was our first time at this resort. Great service, great people. Food was really good. Hotel needs some touch up after covid I guess. But other than that really happy with our stay. Kids friendly:)

Velas Vallarta Suite Resort: Only ok

This is a beautiful hotel and grounds area. The staff are fantastic. The location is good. The beach is not great and the ocean is to rough to swim in. Not enough loungers around the pool. The very bad part of our trip was the food at this plase is not good. My wife good food poisoning and was very sick for 2 days.

Crown Paradise Golden: Nice location and beach, nice pools, tolerable food and drinks, rooms in need of maintenance

The resort is a short drive from the airport and is situated along a beautiful stretch of beach. RESERVATIONS/CHECK-IN: My wife and I didn't get the room we booked when we checked in and were told we could switch to the room we booked the next day, but when we went the next day we were told there were no rooms available. We also heard stories from other guests that were told they didn't have a room at all when they showed up, and they were told they would have to find a room in another hote [... read more]l and were given brochures for other hotels. In what world could anybody possible think this is Ok ? FOOD/RESTAURANTS: The buffet was just Ok, the lowest quality we have seen in our many years of travelling to all-inclusive resorts. Service in the buffet was good. The reservation system for the restaurants was horrible. You have to make reservations online per room number and have to try to reserve right at 9:00am if you want to have any chance of getting in. You can only reserve for 2 people, so if you're in a group you will have to ask for a table together when you get there. The food was good in the restaurants and the snack bar by the poolside bar was not great but better than the buffet. Not a lot of effort was put into mixing drinks... they rarely tasted the same twice and were low quality. ROOMS: The rooms were OK. Even though we were in tower 3 which is the newest of the rooms, the rooms were broken down and dated. Our fridge and safe didn't work and never did get fixed during our stay, even though we informed the staff of the issues. We were there a week and had a lukewarm shower a couple of days, but it was hot the other days and was nice. POOLS/BEACH: The pools were nice. The swim-up bar on the 7th floor of tower 3 had a great view and was nice and warm. The main pool was pretty good... the water temp was a bit cool but not too bad. The filter panels around the pool were broken up a bit so it looked like it could use a little TLC. The only way to access the swim-up bar was to go up into the hot tub area. The beach area was very nice and seemed to be well kept up, but the constant parade of vendors selling sunglasses and hats and blankets got old pretty fast... the same vendors walked in circles asking us over and over if we wanted to buy something. Getting chairs on the beach or around the pool required you to get up by 4:00am to place your towels on them to reserve them, and hope that nobody stole your towels, which also happened to some people. The chairs go fast, so get out there early! STAFF: Overall the staff was fairly proficient and did what they could with what they were offering.

Hard Rock Hotel Vallarta: Amazing Resort

I would seriously go back to this resort, very beautiful, and well maintained, the grounds,pools, and the whole atmosphere was amazing, the coffee shop is a must, the staff ladies are so nice,and go the mile to please you. The Zen is one if the best, food is delicious, #1 service, The Market, wasn't the greatest, for a buffet, there ain't alot of options at all, when they say American food, there ain't alot, should be more options like,potatoes, fries,pizza and salad bar,and every buffet shoul [... read more]d have meat, The Brazilian is a must ,you want meat, ohhhh ,so much of that there and the service is totally wow....I would return to this resort in the future....

Delfin Beach Resort Puerto Vallarta: False advertising

The hotel has been divided into TWO separate hotels … so we had no adult pool … had to fight to get to use the pool but could not eat or drink on it , even though I was all inclusive … the hotel itself has been neglected ( have stayed there 20 times ) now it’s just dirty and uncared for … maids spend all their time behind their carts texting . Garbage in the hallways for days … the rooms are barely cleaned …dead plants …would NEVER go back . As I mentioned I have been there 20 ti [... read more]mes …food was barely ok … bland and cold … Waiters are defeated … they are forced to work in the new hotel and are not getting tips ..

Grand Marival Emotions Resort and Suites: Marival Resort

Been to this resort many times & have enjoyed every vacation. Staff have treated us very well. There was confusion with our room requested. Husband has mobility issues & they had us booked in a room with no elevators. We did get a room ground level which worked out well. One of the staff at the Martini Bar was awesome with our big group a smile on her face & worked hard to keep up- her name was Dalia.