Wonderful Staff

We stayed as A Diamond Club member which had the best part of the beach, the staff were wonderful loved everything about this place the food was ok you could always find something to eat, you could always find something to do

Great resort, awful weather

Everything about this hotel was great! other than the beach which has a lot of coral. Beautiful grounds, room was fantastic, staff was awesome. Though I am a very picky eater, I was still able to enjoy the food as they have a very wide variety of simple foods. I would definitely return.

Fantastic staff

Even though the weather wasn't great the resort itself was beautiful the staff were very helpful and accomadating. I would go back in a heartbeat Could use more activities when weather isn't great. Also the evening entertainment staff were amazing...didn't miss a night :)

Even the food was good!

Resort was a solid 4 for Cuba. Clean rooms and overall resort, extremely friendly staff, and surprisingly for Cuba, the food was quite good in variety and quality. Activities were good, night time entertainment was average. Pools a good depth for play. Beach has some coral/rocks to get past but shallow once you're in. Good day trips available. Short ride to and from airport. Check in and out quick and simple.

Would not recommend if looking for a 4+ resort

Our vacation started off great with a fast and efficient check in. We were given our room number and keys before we boarded the bus to the resort but from there it went down hill. We had terrace rooms and found out in the morning that we didn't have chairs to sit on our terrace. Requested at the front desk and there was 2 plastic chairs placed which were promptly taken from us over night. Guessing they took them from someone else's terrace as a lot of them didn't have chairs. Our children used t [... read more]heir 2 room chairs for out on the terrace. Our handle for the patio door was only half attached and they wouldn't fix it so my husband try to put the screw in a little better by hand so we didn't yank it right off trying to open the door. The toilet in the kids room never worked properly as well. It was either continuously flushing or not flushing at all. Numerous complaints still didn't get it fixed. They had a light bulb burn out in their bathroom and the maintenance solution was to take a working one from one of their lamps. Their were a number of days we couldn't exchange our beach towels because they didn't have enough. We had one towel for 3 days before we were able to get it exchanged and that was only after complaining to customer services. They pre-booked all of our a-la-carte restaurants to suit them. We had no choice on restaurants or times and they would only change the time on one of them even though when we went all of the restaurants were pretty much empty with only 2-3 tables being used. The buffet food wasn't the greatest and every plate you picked up was severely chipped and cracked and they only used paper napkins for the evening meals. Any other time we have been in Cuba they always had a complete table set with cloth napkins for the evening meals. I just want to say this is the only time I have written a review after returning from Cuba. This was our 6th trip there so we were very aware that things are not perfect in Cuba but we found this time the staff weren't nearly as friendly or helpful as other times and all these little things really add up when you are expecting a 4+ resort. I really think this we be our last trip to Cuba because on top of the resort the return trip at the airport was complete "kaus". We were traveling as a family of 5 and we were all scatted separately throughout the plane and they were processing 4 bus loads of passengers using only 2 clerks plus one other for express check in.

First time at Memories, defiantly not the last

We are not rookies at travelling to Cuba, this was our 6th time in 5 years. We know that the food usually will be, bland not here at the Memories. The food was the best we've had ever, at a Cuban resort. We only stay at 4 stars or better. It was even better than the Riu in Costa Rico we stayed at last year. The service is above par. We were greeted on the bus at the airport by the General Manager of the resort, she was such a nice and personable person. She, and her right hand woman, the manager [... read more] of the resort were everywhere. They talked to all guests all week, even participating in the Foam party at the adult pool. You could see that they were respected by all the staff. All the staff are great and eager to help. We had a room over looking the pool,in building 2. Great spot central to everything, a little noisy as you can hear the music from the theatre, but your on vacation, enjoy it. The beach is the most beautiful beach I've ever seen. It's a little tricky getting into the ocean, as there is dead coral in spots. There are spots to get around it. Once you get in the ocean it's breathtaking. Crystal clear water, with the beautiful turquoise colour. But please leave the starfish and sand dollars in the water where they belong. The resort is pretty big, but easy to get around. The drinks were different at every bar, so don't get stuck on the same drink. We did have one evening without water, it lasted about 20 minuets. That was the only issue we had. Sure the beds are a little hard, the pillows are not the best, bring your own if you wish. We would go back in a heartbeat

Great vaca.

Wonderful and friendly staff, great food, beautiful pool, overall a fabulous holiday. For our first time to Cuba we were impressed with the scenery and how helpful and attentive the resort staff were to us.

The Absolute Best!!

One of if not the best resorts and vacations we have ever taken. Would not hesitate to recommend this property to anyone. It caters to a wide range of age groups. The staff are truly exceptional at what they do. We will return!

Super resort to go

Shiny clean clean Hotel, Food a 10 for the buffet, Asian restaurant a la carte a 10 ,Italian 4, Mediterania 1, Room 5325 nice view on the ocean 1 matress was sinking in a bit and I told Sunwing rep. Theatre really big and nice set up and shows amazing. Bar well design area . Beach snack bar super good. Every body that works there are nice, joking and laughing. Beach was nice, there are a bit of rock before getting in the water but its not a problem when having shoes. People still can get in easi [... read more]lly without shoes.Having chairs is not a problem whenever you arrive at the beach.Can change towel every day. My fifth time in Cuba and I will return back to Memories Flamanco. Specially because the Buffet food was tasty and lot of variety and I am a fozy person. Go to experience it and you won't be desapointed.

Good resort.

Good food. Grounds were good. Service was Fair to Good. We had numerous technical issues that were not addressed. The facility was very clean. Reception was excellent i.e. no delays, but identified problems were not addressed by technical personnel.

Great Time!

The resort was clean and the staff were very friendly. Was amazed that the Assistant Manager, Lucy, was out and about every day talking to guests, she was very friendly. The opportunity for snorkelling was amazing! Our room had a leak from the A/C unit in the bathroom which needed desperate attention, it was starting to grow mold. First time in Cuba and was worried about the food but it was great, no complaints. Did the Diamond Club and it was worth it! The beach was great other then you have to [... read more] be careful there is coral that you have to walk over to get into the ocean, but it is manageable. Looking to take the kids next year!

They're working at it!

We went because the cost was reasonable and it was classed as a 4.5 star. He food was good, the Al La Catres were very good. The main buffet was noisy and hygiene was a little subpar. The main buffet had higher end singers, pianists and other musicians for meal times but it was hard to hear over the noise. The service was less than we were usual in Cuba. The club seemed understaffed........ There were a few days when it was excellent but once we had filled out our questionaires the extra people  [... read more]disappeared and everything went back to normal. The beach was very pretty but bring your water shoes as in places the coral is in the shallows. In short, we think in time this place could be great when they finish their upgrading and add some more staff.

Very nice resort

Very nice resort. I went with my husband, 17 & 21yr olds and 21yr olds boyfriend and another family same ages. Rooms- spacious, great view of the ocean, nice setup,Canadian satellite working flat screen tv. Restaurants- great selection at the buffet, good flavour and quality. Asian and Creole were very good. Burger bar burgers are awesome.Snack bar pizza is great but anything else there is not so much. Pools- swim up bar pool is shaded, but seams to attract families with small children at one en [... read more]d and partyers near the bar at the other. Upper pool is quite large, both pools are all one depth. Chairs at the pool are better than thoses at the beach. Get up early to put your towel on a chair or pay one of the pool/beach guys to reserve for you. Beach- isn't very wide and there is a lot if coral getting into the water, there is no avoiding it, bring swim shoes, crocs etc. Activities-now this is where I was very disappointed, the board states "ping pong" at 11:00 , well the ping pong table was broken, aerobics, stretching never happened and the basketball was apparently "broken", shuffle board, boci ball areas were being painted. Not a whole lot else there for 2 17yr old boys to do, too young to drink with the 21yr olds and too old to hang with the adults at the pool or beach. Location-there is no town close by to walk to, there is a bus you can take to Pilar beach where you can have lunch and hang out on a coral free beach. If you don't like locals bugging you to buy stuff on the beach, this is the place for you, there are none at all, if you want souvenirs you have to pay big bucks at the hotel store. I like to be closer to a town to experience the local culture. Our money didn't go as far as we'd like at a rate of 1.36 it got very expensive leaving $1 tips and excursions listed as $95cuc end up costing $130can They could use ceiling fans in lobby, restaurants and bars to move air, it was 35+ when we were there and the boys room had broken AC which never got fixed. It was a relaxing vacation, but wouldn't return to Cayo Coco

Very average

The good things about this resort was their attempt at giving very good customer service. Staff was always working hard at keeping the resort clean and our room also was always very well taken care of. We had an ocean view which did not disappoint. Also, we very much appreciated the orientation session that was held the day after out arrival. The not so good... except for one day, our water pressure was very poor and hot water was non existent for over half our stay. Not to mention the towel rac [... read more]ks and extensible mirror that seemed would break off any moment. As regards the a la carte restaurants, very little effort was made to provide an experience that matched the orientation of the restaurants; i.e. an "asian" experience for the asian restaurant (as compared to other resorts we have been to. We would give this resort 3.5 stars at most.

Very nice resort

Very nice resort, with probably the friendliest workers I have ever seen at any resort I have ever been to. Food was very good, and the drinks were always flowing. Short drive from the airport, which was nice. Excellent beach area.

Friendly Cuban people

The hotel workers were constantly working to keep the grounds looking beautiful. The hotel service workers were smiling and friendly, and trying to please. I had a feeling of being genuinely welcomed to Cuba.

Great vacation!!

Overall this resort was a very good vacation. The staff were friendly and helpful, the facilities were nice and clean and we were always able to find something to eat. The poolside grill and the beach grill were by far the best. The only complaint that I have about this resort was the beach. It was too rocky and full of coral. We traveled to Pillar beach one day and it was beautiful white sand and lots of room to sit in the sun. That is the type of beach my wife I look forward to and unfortunate [... read more]ly the resort doesn't have that. Everything else at this resort was top notch!!

Amazing resort

The hotel was very clean! Our room had a great view facing the the pool and the beautiful gardens. Easy to get around the grounds. Great resort for kids. Everyone was very friendly. The entertainment at night was very good! The buffet was very good. I really enjoyed the martini bar at night!!! Overall a great resort!!!

No wow factor

Just finished staying at this resort. I would not return. Although the food was good the service was terrible. I was part of the Diamond Club but not once did I get service on the beach like they say. The people staying at this resort were also very rude. Which was surprising since most were from Canada. The management did not help out in anyway even after several meetings. Will try a different resort next time.

Great time good food

great trip 7 days of pure 32+ weather ,clear skies.this is a very nice resort.for once the food was good.even our grandsons said it was good food.staff was friendly and helpful but were missing in action some times.wish we were told about the diamond club upgrade.everything in the room worked.only thing bad was it was a walk to everything it would have been nice if they had a shuttle.overall a great time. beach was great!!!