Margaritaville Island Reserve Riviera Cancun: Azul does it right.

Our experience was beyond expectations. We stayed at Azul Beach Hotel from January 29-Feb 5 2018. We received impeccable service starting with our concierge Jacob, and the dining was five stars. Very gourmet and healthy. Don’t think you will be receiving American style huge portions. If you are hungry order an appetizer too, the menus are designed as multi course experiences. Drinks were awesome. Lots of signature drinks with fresh fruit and herbs. Our kids (6M and 3Y) had a great time at Azul [... read more]itos play area and we used the nanny service twice. The ladies there (Tonya, Azi) were so great. The beach was glorious with white soft sand and the beach cabanas with butler service were a real treat. You can reserve one once during your stay and it is lovely. The pools are well maintained and the kiddie pool is awesome- large and lots of lounge chairs for both adult and kid sizes. We never were short of towels or beach or pool chairs. We are definitely going back.

Royalton Hideaway Riviera Cancun: Beautiful Resort

The buffet is excellent and incredible choices and quality and the restaurant Doraldo has excellent sea food. I tried the sea bass and I think it was the best sea bass I ever had. The property is very well maintained and the service on a whole were very good. The hotel seems environmental concious and was discontinuing the use of straws in drinks. I enjoyed staying at the Hideaway which is the adult-only section. The view from the lobby is incredible with the panoramic view of the ocean [... read more]!! I would go again!

Ocean Coral Riviera Cancun: Beautiful Resort

The grounds were beautiful and well kept! The staff were amazing and so was the food. We thought it was the best resort that we have been to because the staff were so friendly and willing to help in any way whatsoever!

Royalton Hideaway Riviera Cancun: Awesome resort

The resort is just 15 mins from Cancun airport. Great buffet restaurant with excellent selection of food. Room is spacious and clean. We booked the hideaway adult only section. I like the resort's lay out, all restaurants are central near the lobby. Only watched one magic show on our final night, it was really professional and surpassed my expectation.

Grand Palladium Kantenah: Oceanfront oasis

This was our 5th stay at the resort and our 3rd in the Mayan suites. We go for the beach and love the oceanfront room. The resort has changed their buffet style so we will likely not return. They used to have theme nights for dinners, which offered variety, but they now have the same dinner buffet selections EVERY night. Food at each breakfast and lunch location is also the same everyday. We did try 2 a la cartes, which we enjoyed very much, but we prefer the more relaxed experience of buffets.

Blue Bay Grand Esmeralda: Relaxing Good Time

Very spacious, well groomed and maintained resort. Staff is super friendly and accommodating. They go out of their way to serve you. No complaints about the food, it is abundant and always fresh. Pool areas are neat and tidy, lounge chairs and palaps are comfortable and relaxing. Beach area needs a little work, primarily more beach and less rocks. In fairness to the resort, it can not control the ocean and sea or its currents. I particularly liked the five dollar taxi shuttle service fares [... read more] into Playa del Carmen 5th avenue this resort offered three different times daily. What an excellent way to see how old and new Mexico meet and mingle. This is one hot holiday well worth the investment. Thanks again Trip Central, your still top shelve.

Ocean Riviera Paradise: Great hotel

I was pleased with every aspect of this resort. The room was nice, comfortable and clean. The food was amazing. The staff was great to deal with. The beach was nice but during our stay, the water was rough almost every day. It did not hinder our vacation in any way. The weather could have been better (hotter and less rain) but we cannot control mother nature.

Tukan Hotel Playa Del Carmen: Amazing Hotel/Resort

Wow, Wow, Wow. This hotel was in the heart of it all right on 5th Ave. The photos of the grounds do not do it justice. From the time you enter from the street until your room is reached it feels like a jungle paradise and are well kept. Even sitting on the balcony of our two bedroom suite it was a tropical view. Had a two bedroom suite as went with my sister. The rooms are very modern, beds were comfortable and were totally clean and fresh. Maids did a great job and everyone was ve [... read more]ry friendly. We had the breakfast plan and the buffet was very good. Their are tons of restaurants to choose from for meals within walking distance. We found the farther you were off 5th the cheaper meals were. Lots to choose from. We even found the cheapest place to buy cold beer from just two blocks from the hotel. Beach was very beautiful and depending on where you wanted to be was a 5 to 15 min walk. Pool was decent although a bit cool. There was what appeared to be a hot tub but it was not. Only disappointing thing. I would definitely stay here on a return visit to Playa del Carmen.

Barcelo Maya Beach Resort: Beautiful Resort

I enjoyed my stay there. The grounds were stunning...the beach was beautiful and well taken care of. The pools were alot of fun and clean. Loved the fact there were adult only pools. Rooms were decent and I LOVED the shower. Staff were very friendly. Amazing gym!! Where do I see improvements? the food (hot food was always cold), some food I wouldn't trust to eat (seemed like it was sitting out for a while and could be spoiled), also rooms should be equipped with free Wifi.

Iberostar Selection Paraiso Lindo: Amazing Resort!

This resort was absolutely amazing. I have traveled to mexico more than 10 times, and this was absolutely one of the best resorts I've been to. The property is perfectly kept, the staff is amazing, food is out of this world, the main pool is incredible, and the beach has an awesome setup! I went with a group of 26 and we all agree on our experience. The resort is huge, but not big enough that we couldn't find each other everyday. We never had a problem saving seats at pool, or eating together at [... read more] large tables. The buffet is honestly one of the best buffet setups I've experienced. They change the menu everyday, keeping the staple items & it was awesome. I usually get sick as I have a sensitive stomach, but I didn't have an upset stomach at all this year (which says a lot). The main pool is where we spent most of the time and its awesome. The bartenders were beyond friendly & make great drinks! There are also bars everywhere so no shortage of drinks! The entertainment staff was incredible, very friendly & put on great shows every night. They could have done more activities during the day at the pool, but we kept ourselves entertained so not a big deal. The only real complaint I have would be the checking in process. Its quite slow & we had some members from our group have issues (some had to wait 2-3 hours for rooms to become available,) but everything was eventually resolved & they were very apologetic for any problems had throughout the week. This is a great resort for all ages, especially families with young children due to the water park, and lots of other areas designated for children! Awesome place & can't wait to go back!

El Dorado Royale: Such a great resort

We had a short stay at El Dorado Royale for our 20th anniversary. It was an exceptional experience. The resort is very well managed - people are very friendly and always say Hola to you whenever and wherever they see you. The resort is beautiful and almost every step of your walk you can snap a great picture. The personal concierge and room services are great - we were hugely surprised for two nights that our room and bed were decorated with rose petals, as well as sparkling wine and chocolate-c [... read more]oated strawberries - very thoughtful and romantic!

TRS Yucatan: Great resort!

Wonderful hotel! Food: 5* - within the TRS restaurants, lunch at Helios didn't start until 1pm. Don't bother going to the non trs restaurants. Location: 5* - learn to use the collectivos to get around instead of paying hundreds on tours. Cost of collective was around 2-3$ cad each person, each way. Tulum cost 70 pesos each (5$ cad). Akumal was free on the free beach (don't rent a life jacket and bring your own snorkel) and we visited one cenotes (sink hole) called jardin del edin for 100  [... read more]pesos each (7$ cad). Bars: 5* - they all had drink menus to help you, at Helios we didn't even have to ask for specific drinks, the bartenders were making us whatever they wanted and it was always great. Rooms: 4* - even though they were newly renovated, we stayed in the old Riviera section instead of the old TRS section which has the jacuzzis on the balcony that fit 4 people. Instead our room had a jacuzzi tub (very different) which fits 1 person in the middle of the hotel room. The toilet wasn't installed at the correct height which left me (5'5") with my feet not able to touch the floor when using it, many small design issues in the room. Sports center: 4* - riffle range and archery were amazing. Make sure you book a private hour to not be a part of a group. Guillermo also took us out snorkelling in the hotels bay. The mini golf sucked. Lobby: 4.5* - looks beautiful. There wasn't a currency exchange desk but we brought pesos from our bank at home and just wanted change and we were able to get large bills from the check in desks. Not tipping/ 20 or 50 pesos bills though. The check in process was very fast and check out was easy. The bracelets are your room key which was very very handy. Butler's: 4* - it was weird for us to need butlers but they were helpful for reservations. One thing that was seriously lacking at this hotel was information on events and restaurant times. The butlers knew what show was on at 9pm at colonial each night but we missed so many activities like the chocolate bar, the tequila tastings, the crocodile feeding which only happens once a week, and the cooking classes that apparently happened at the infinity pool. We learned about events from bar tenders or by walking around outside of TRS for some things but I was upset that there wasn't a print out of the entire resorts events listed by day and time and location so that we could plan better. Also we accidentally went to the white sands buffet one morning which had screaming kids everywhere because there wasn't information about which TRS restaurants are open at which time of day. The maps should say that capricho is breakfast starting at 7am, and Helios is lunch starting at 1pm and then reserve somewhere for dinner. Our butlers also made reservations for us for bahia brasa but we spent about an hour looking for the restaurant to find out it was actually called o' pavao. The information sharing really needs improvement at this resort. Pools: 5* - the infinity pool is beautiful but cold. The salt water pool is great but they should add a sign that says don't touch the bottom (let the coral grow). The lifeguards were making up rules as they went like that you couldn't enter the ocean beyond the salt water pool which wasn't on any rule boards. Also they wouldn't let you feed the ocean fish which wasn't a rule.. the spa pool is heated and it's the best. Make sure to go to the spa and the smoothie bar in the spa. Beach: 4* - very rocky, bring water shoes. They cleaned it every morning. They always had many many chairs available. I liked that they had an area protected by a camera to make sure your hat a stuff would be there when finished in the water.

The Fives Beach Hotel and Residences Playa Del Carmen: Great Family Resort

The hotel is beautiful and very well managed. The grounds are impeccable & all public areas are clean & well maintained. The staff are all very friendly & acknowledge you whenever you see them. It is definitely a family resort that caters to babies, families and weddings.

Hotel Xcaret Mexico: Loved our Vacation

Hotel Xcaret is an absolutely stunning resort with many surprises like water slides that go into the lagoon/river and simple workout equipment in the gardens. The rooms are luxurious, beds comfortable, and the towels absorb the water as soon as they touch your skin. We had fantastic service during our stay, when our fridge was low or we needed something for the room we simply called and our request was fulfilled quickly. We ordered room service a couple of times and the longest we had to wait wa [... read more]s approximately 40 minutes during the busy breakfast time. The All Fun Inclusive was exceptional; the opportunity to experience so many different things without worrying about the additional cost to do them was amazing. We toured Coba, Tulum, then spent a few hours at Xel-ha one day, another day we went to Xeynotes (this was our favourite), we went to Xcaret park 3 times for a couple hours each time (the Mayan Village there is the best place to purchase authentic souvenirs for a reasonable price), we also went to Xenses park which was a really unique experience. The food at the resort restaurants was quite good but I enjoy a range of foods and flavours so not sure how a fussy eater would feel. I would go back in a heartbeat as I can only see this place getting better as time passes and the small issues are all worked out. We booked our room one month after opening and enjoyed this resort two months after it opened; we were able to book at a discounted price.

Barcelo Maya Beach Resort: Great Resort with Great Beach and Great Food

Perfect for sandy cocotree-shaded beach. The Maya Beach location is the closest to the best swimmable part of the beach. The food is very good with great variety ( the buffet has a theme that change every day). The speciality restaurants are very good, advance reservations should be taken care of the day of your arrival. Recommended are the seafood Marenostrum and the seakhouse Santa Fe. Nightly entertainements are available at the two theatres with an amazing Circus show and entertaining singi [... read more]ng performances. All the installations of the 4 hotels within the Bavaro Maya Grand Resort are sharable. Of the 4, the Colonial has the best lobby while the Beach is quieter and closest to the sandy beach.

Platinum Yucatan Princess: Beautiful Resort, Amazing Staff

Everything about the Platinum Yucatan Princess was exquisite. Much thanks and appreciation to Pedro in Housekeeping, Abner at the Sports Bar, Saul at the Rodeo Grill and the lovely Janet at the Yucatan Buffet. These and so many more go above and beyond in looking after their guests. The resort has lovely grounds and pools. It is spread out quite a bit. The walk from building 1 to the beach is about 10 minutes. The Sports Park is 10 minutes in the other direction. Not a complaint, you'll need  [... read more]the exercise after the delicious food! The beach is not fabulous but if you head to the right and enter the water in front of the Grand Princess it's much better. What are you waiting for? Book it!!!

Le Reve Hotel and Spa: Le Rev hotel and spa -Mexico

Very small resort, rooms are basic and small. Beds were smaller than I was expecting so they brought a 2nd bed for the room. The main floor rooms had a few encounters of critters but 2nd floor people were fine. The food was exquisite but slow to arrive. Staff were amazing, funny, and ready to help.

Royalton Riviera Cancun Resort and Spa: Wonderful vacation!

We truly enjoyed our stay at this resort. We upgraded to the presidential suite (1 bed) as it was the only option in a quieter part of the resort. Food was outstanding. Service was wonderful. there was never an issue getting a spot at either the pools or the beach. the only negatives for me was there was indeed lots of seaweed on the beach but they worked really hard to keep it clean. As well, the nightly shows do not start until 9 pm. other resorts we have stayed at do a kids show prior to  [... read more]the adult one. That would have been nice to help keep the kids going until 9 pm.. other than that it truly was wonderful and we would definetely go back.

Le Reve Hotel and Spa: Fantastic resort!

Beautiful quiet resort. Staff are friendly and go out of their way to accommodate. Service was sometimes slow at the restaurant, but the food was always great. I would bring my family back here again.

Valentin Imperial Riviera Maya: Great Resort

Beautiful resort and room was fantastic for what we were looking for. The staff are always very friendly and accommodating and the food is great at all restaurants! The pool is the nicest one we've ever seen and they have really fun activities throughout the day.