Platinum Yucatan Princess: Beautiful resort ...

Staff were so friendly and accommodating. Nothing was too much trouble. Rooms and resort so clean and beautifully maintained. Food delicious. Buffet offered so much variety and food was nicely presented. A la Carte restaurants impeccable.

Bel Air Collection Xpu-Ha Riviera Maya: Mixed feelings about this resort

Staff were very friendly. The food was wonderful. I liked the privacy of the rooms. The biggest drawback was the lack of beach on site. The cenotes were nice as was the pool but I still really missed the on site beach.

Barcelo Maya Beach Resort: Fab resort

All areas were fantastic........except our room! It was in need of a makeover,so we spent another $2300.00CAD to upgrade to the Premier section The new room was great. We would have had a depressing stay had we stayed in the first room allotted. The resort was great. All staff were very helpful. I would recommend to a friend with the caveat that they book Premier as the regular class of rooms just don’t fit the bill for an expensive holiday.

Barcelo Maya Beach Resort: Barcelo Beach resort

Very good overall--excellent maintenance on grounds, pools, beach. Food very good, coffee a bit of burnt taste. Many staff have very limited English skills, but most friendly and make attempts to communicate. Room very good in all features except floor cleaning--always grit left as if floor was not swept. Dirt on floor in corners, under desk, etc. Otherwise well cleaned daily.

Ocean Coral Riviera Cancun: Nice location

Thought I would let you know how unhappy we are. So far a very poor experience at our hotel. The sales pressure for future stays is very forceful. The man that approached us was very aggressive and trying to into my purse and our beach bag for the paperwork on the tours we purchased at the airport from the hotel representative who we later found out was not from Ocean Coral and Turqueta. We went for dinner at the steak house last night. Ordered Calamari for appetizer and it was horrible!!!!!! [... read more] We got 3 pieces of Heavily battered and extremely greasy Calamari! I ordered a prime rib steak (medium rare), with a baked potato and got blue rare steak, 3 small slices of cold sliced potato. Brian ordered Beef Ribs with baked potato and he too got 3 small slices of COLD potato. Our server Tony not once came by to check on our meals. When he finally came around we brought the steak and cold, hard and raw potato to his attention but there was no remorse. He offered to have the same steak put back on the grill to cook more!!! I ordered a margarita and hit it in a short plastic glass!!! Very pathetic to go to a steak house and get such awful service and food. We thought since I was still hungry we’d get dessert at the Italian Restaurant and ordered banana flambé. Excited for my dessert only to be disappointed with a very hard bite size banana tart with no taste. After our very poor dining experience we went to the lobby lounge for a drink. I ordered a Martini which arrived in a plastic margarita glass. I asked my server why he brought me a margarita and not a Martini he advised it is a Martini and they didn’t have any martini glasses!! Seriously a 4+ resort and no martini glasses?? They serve drinks in plastic glasses? Our room in situation right outside a road and traffic starts at 5 AM. I’m on vacation and definitely not interested in waking up with traffic at 5:00AM. We wanted to stay away from the traffic noise not in the have a bust road in front of our room!! So far our experience is awful. It is with your recommendation that we came here and are extremely disappointed. I am going to the front desk to see they will move us. Sorry to have to write this email but I felt you should be aware of our negative experience so far. I understand this is not your fault directly but if Trip Central is recommending this hotel then you. We’d to be aware of the hotel. On a positive the hotel was clean and the beach was not crowded. Shain Get Outlook for iOS Get Outlook for iOS

Grand Sunset Princess: Beautiful resort

The grounds were beautiful, the service was very good ...the food, I found mediocre! Especially the dinner buffet! There are lots of lemurs on the property that are very amusing ...one of them actually took my Blue Hawaii cocktail when I was on the beach...very funny!

Bahia Principe Explore Akumal: Very nice resort

very clean, staff is awesome, beach and pool awesome. The rooms were very clean. The drinks were ok, but no straws available due to the fact that this is an eco friendly resort. No elevators, which was a problem.

Occidental at Xcaret Destination: What no Corona extra

The Hotel is very beautiful The Lagoon needs major help it stinks and they were working on it all the time The beach salt water pool was closed just about every day and they were running the compressor while they were working on it We loved the grounds and the Pools The Rooms were big and clean The Restaurants were amazing Beautify presented Plates and great food Well done The Grill was our favourite We pretty much skipped the Buffet not good The food there was cold We went to the beach buffet  [... read more]for Breakfast We also enjoyed the Snack Bar They had chicken wings Only part of the time we could get a Corona Extra

Sandos Caracol Nature Resort and Water Park: Fabulous Fun Resort

Love the resort Great for family or couples and if traveling alone lots to see and do. Many animals from donkeys,goats, chickens, deer, lots of monkeys,dogs too many to list The restaurants, buffets, all great the bars were great The pools, beach were great lots of loungers The entry to the water had rocks but could still enter and there was entry ways with no rock The staff was fabulous and very friendly and couldn’t do enough for you I have been to this resort mangy times and will [... read more] return again

Bahia Principe Explore Tulum: Awesome Resort!!

‎2/‎9/‎2018 I traveled to Mexico on a nine day get away. I vacation outside of Canada annually .The trip was shared with my husband, adult daughter and her partner. Two rooms on the third floor of Villa 19 in the gated resort of The Grand Bahai Principe Tulum. Villa was located in a gorgeous setting. The room door and sheltered entrance faced the jungle and a sheltered shuttle stop. The patio door overlooked the perfectly placed neighboring villas, manicured gardens and lawns, paved resor [... read more]t streets iluminated with street lights. Both day and night wild life could be seen, loved it.The room is in its original style with fresh paint. Original furniture has been re-invented and looks good. Comfortable Bed. Excellent towels, Linens and pillows, they were all fresh, clean and very inviiting. Great tv with good reception. Mary our assigned Cleaning staff member ensured our room was spotless on a daily basis. Food was very good. Always enjoyed our meals. Pools were beautiful, beach was great, beach has rocks and coral, bring water shoes and this is enjoyable as you get to see all the fish that are near these areas. This area is particularly calm and quiet. Location lends itself to so many attractions as there are many very close by.to name a few less than 10km away Jungle Place,Cenote Santa Cruz,Dolphinaris,Akumal Beach,Turtle Snorkle,Xel-ha, Monkey Sanctuary,XCachel,Golf Club,Akumal Bay,Half Moon Bay, Mexicarte Shopping,Budha Gardens, etc. At the entrance all transportation and luggage is handled. There is a taxi price list for your viewing. This area will call your taxi for you. Many taxis fit 4, the driver plus 3. A bigger car was requested for our group of 4. Same price. I was welcomed as an appreciated guest by all staff members that I came in contact with, they were kind, courteous, and willing and equiped to handle any request. Photos of restort are true to actual;. What photos cannot capture is the friendly atmosphere created by the entertainment, the guests and staff interacting and how it nourishes your very stay. This huge resort is divided and each resort has its own specialty. Tulum offered us the pleasing view of dolphins onsite. The resort offers everything, one could have a long visit and never need to leave the property.To name a few Casino, Pharmacy, Shopping, Performance Theatre, Coffee Station, Meals, Ala Carte Restaurants, Beach Bar, Pools etc. Everything they promise is onsite. My family of four enjoyed the happy people (both staff and guests)everywhere. 2019 is our next target visit.

Akumal Bay Beach and Spa Resort: Great Resort

The staff never stopped from morning to night cleaning, repairing and serving. The grounds were clean to perfection every morning. The room was a junior suite ocean view which allowed for a spectacular sunset and sunnup. While out for supper the bed was turned down and a towel origami left on the bed. Close enough to go on tours to ruins and other places. Will be returning soon for another visit. Thank you to Krista for a great recommendation.

Bahia Principe Explore Tulum: Amaizing resort!

We’ve been in this resort the second time and we are satisfied with service, quality of food and ground activities. Here comfortable for any age. Staff is very friendly and willing to solve any problems which may happened. So, we were happy with our 14th days vacation.

Blue Bay Grand Esmeralda: Blue Bay Grand Esmeralda

Overall the resort is very good. Clean, tidy and generally well kept. The staff are very friendly and helpful. More attention and expedience could be spent on maintenance. For example the one elevator was out of order all the time we were there as was the only ice machine on our floor. The day we arrived we reported that a face plate had fallen off an electrical outlet and that the rod to close the drapes was not actually connected to the drapes, These minor items were not fixed during our stay. [... read more] On our last night we were denied the opportunity to reserve for dinner at one of the on site restaurants we were told that we had only the choice to use the buffet or go to a "special BBQ" for Air transat passengers which they called a promo for "long term accommodation" ( read time share). We do not care for BBQs but they would not budge. The resort blamed Air transat and the air transit rep blamed to resort.

El Dorado Royale: Wonderful vacation away from the cold!

El Dorado Royale was a nice resort with lovely grounds and excellent food. The beach was a bit disappointing as it was generally steep, dirty most of the time, and very little safe areas to swim if you wanted due to the surf and rocks. That said, there were lots of restaurants and bars to choose from and the serving staff were excellent.

Tukan Hotel Playa Del Carmen: Beautiful resort.

This resort is in the perfect location in Playa Del Carmen. It is on the main shopping street but is far back enough that no noise from people walking and shopping can be heard. Resort about a half block from Scotia Bank, fifteen minute walk to Walmart, about ten minute walk to Mega store and about ten to fifteen minute walk to ocean. When too wavy to swim in ocean, pool at hotel was perfect to dip into and to sit around and read and relax. Rooms were perfect. Beds and pillows very comfortab [... read more]le. Maids kept rooms very clean. Breakfast was absolutely perfect, coffee delicious. Staff in both hotel and restaurant were very friendly and courteous. There is also lots of restaurants off the main street that were both delicious and reasonable prices.

Occidental at Xcaret Destination: large resort in a jungle setting

We arrived at the Occidental in the late evening, they gave us a quick overview and a map of the resort. The resort shuttled us to our building where our room was. Our room was a very nice room, but damp and moldy. If you want to watch tv, good luck as it was hit and miss everyday whether there was reception and my partner wanted to watch the superbowl. We got tv on the last 10 seconds of the game. The first morning we had to find our way through a maze of trails to the buffet on the beach. The [... read more] food was limited and cold, but very tasty. We found the lobby buffet for lunch through the maze of trails and pathways. The buffet was amazing for lunch and dinner. The lunch buffet at the pool is also very tasty and a great variety. There are no signs to help you find your way around saying which way was what so you are always asking for assistance. This is a very large resort area. It took 3 days to figure out which way to go to find our way around. The resort is beautiful with all the wildlife and beautiful plants throughout. The resort is shared with monkeys, birds and land creatures. There are signs telling you not to feed the animals, but no information of what these animals are. Many people were confused on which way to go to find the buildings and where everything was located. Signage would help not to waste time to help find your way around. We got moved from the first floor to the third. I went outside on the balcony, closed the door and realized I was locked out. I lifted the patio door and was released from the balcony as there was no one to help get me back into the room. So the sliding doors are not break in proof. Dont close the patio door if you go out on the balcony. The staff, food and resort is amazing. There is an area near the lobby with a few $$ shops on, so you dont need to leave the resort unless you need anything from a pharmacy. A small pharmacy would be of assistance for sure. As I said the food is amazing and there is no waiting. The steak house, chinese and mexican restraunt is very nice with a limited menu. The menus dont change so you know what to expect each day. A lot of walking though. The resort is clean and the staff works very hard to keep it that way. The staff is very friendly and there is a lot of staff asking you to go on the tour to join their resort club, dont bother wasting your time to get the free bottle of tequila. The resort has daily activities and nightly entertainment. We had fun joining in on the activities around the fantastic pool area and the nitely entertainment is very good, we made a lot of friends. Most of the guests are middle age. It is a quiet, respectful resort with no drunk unruly guests. The area near the ocean is quite a walk from nearly all the rooms. The beach club is quiet in the lagoon and another small walk takes you to the ocean. The area at the ocean is not for swimming. There are rocks and a strong current. Old mayan ruins are still on site and it is very picturesque. Would I recommend the Occidental at Xcaret? If the price is right .... possibly now that we know our way around.

Akumal Bay Beach and Spa Resort: Fabulous Relaxing Holiday (Nov 2017)

ABBWR is on the list of places to go again (and again). Everything from the grounds to the staff to the food were everything you'd expect and better. As travelers with accessibility issues it is often difficult to get around but NOT at ABBWR. Everything was easy to access and the staff are always willing to assist. Cesar the Beach Manager was a godsend in helping us find a sunbed/lounge near our room that was easy to reach and available when we were. The grounds are well kept and clean, the [... read more] gardens beautiful. I just wish people didn't walk through the Zen garden. We thoroughly enjoyed all our meals. We found some amazing foods as well as some simple comforting soups and such. Everything always seemed fresh and plentiful. Sushi by the beach was one of those little mid day treats that just made the resort better. Snorkelling off the beach seeing turtles, rays, and fish galore was one of our reasons for coming back (we were here in 2007) and it didn't disappoint. It is a resort of simple luxury, not pretentious, but comforting and relaxing.

Ocean Riviera Paradise: Very nice and pretty resort

The resort was very clean, friendly and food was good. The front desk needs to learn how to accommodate their just more. Easy to get around. Very picturestique. The pools were very good and entertainment was excellent

Ocean Coral Riviera Cancun: Great resort

Beautiful resort. Very clean, spacious rooms, great restaurants and buffets. Drinks were plentiful. Wait & bar staff very respectful . Cloth napkins were a very nice touch. Food was well prepared. Pools were very nice. Beach was nice but there was seaweed, but was cleaned up every day. Rooms were spacious, clean. Pillows, mattress, towels were great. The only thing that bothered me( personal thing) that there was no door to bathroom although there was a door on water closet. Would g [... read more]o back in a minute.

Royalton Riviera Cancun Resort and Spa: Royalton Riviera Cancun amazing hotel

the resort and staff are amazing ..very helpful and food is fantastic..pools are warm . swim up a must especially if u r in direct sun...definitely a 5 star hotel and we will be returning again next year with family