Valentin Imperial Riviera Maya: Lovely resort

Facilities, grounds, activities and beach are all fantastic. Service levels are second to none with an obvious culture to please the guests. The pools are wonderful too with something for everyone. Dining is 5-star without a doubt, including the buffets. I would not recommend booking Building 1 or 2; these rooms are small with no privacy to bathroom. The back of these buildings face the jungle so our balcony was claustrophobic for me (no view what so ever). I would definitely return if I c [... read more]ould get a lazy pool view room.

Platinum Yucatan Princess: Best restaurants we’ve seen so far on an all inclusive

Service: we were impressed with how friendly the staff constantly was. Buffets: food was excellent and high end options like tbone steaks cooked to order were common. Drip Coffee was good. A la cartes: no reservation needed at any of the 4 locations. Every location was excellent both in quality and service. The food was the caliber of high end restaurants in North America. Presentation of plates was excellent. Pools: were really uncrowded and did not need to reserve chairs. Cement sid [... read more]ewalks are rough... the top layer is disentagrating. There was a quiet pool and a party one. Chairs were of high quality. Some cushioned canopy beds are available at certain locations and easy to find one without reserving. Beach: it has been hit hard by a hurricane and not a great place to swim. The beach is extremely long however and can be walked. Chairs are abondant. Little grill by the beach has great food options and the cook was great and friendly. Lots of birds around which is a little annoying. Entertainment: there’s always something going on. We didn’t attend much of the nightly stuff. We found some of the entertainment annoying at the party pool but it’s not hard to go somewhere else. Lunch: kind of limited. I wished they had a larger option at the Rodeo grill location. The regular buffet is pretty good. We also tried the lunch buffet at the Princess Riviera resort next door and that was large with lots of options but service was poor. Grounds: gorgeous and extremely clean and well maintained. Built in 2013. Maintenance: prompt to fix problems. Our room was upgraded upon arrival to a king bed with jacousi on balcony room in building 3. Gorgeous! We would have no issue returning to this location. We were sad to leave.

Platinum Yucatan Princess: Excellent resort

Very nice resort. Would definitely go back. Excellent food and quality alcohol brands. Very hard working staff and very friendly. Tightly contained site so not too far to walk to any amenity or restaurant or beach or pool. Only complaint is the Internet reception was spotty in our hotel room.

Barcelo Maya Colonial: Beautiful Barcelo Colonial

This is at the top of our list of amazing resorts. The hotel is beautiful with everything you would want or need. Staff are super friendly and helpful. Pools are huge and an amazing pool area for kids.

Grand Riviera Princess: Amazing! Very Big, But Lots of Options

Jan 18 Feb 1 2018 Beautiful Resort, with great restaurants, lots of options for beach and pool We upgraded to Platinum, and beach are is wonderful, although water is rocky, dirty with algae and some garbage washing in.. Beach bar is usually quite lined up, and with only 1 washroom at beach, makes for long lineups for women at least! Wondering wait staff are very good! Lupita was wonderful! Several very large groups put a damper on a couple of our days All a la carte restaurants are good, tho [... read more]ugh staff seems to forget about you after they serve meal. Rooms are OK, This resort is very large, and does have regular trolley service throughout resort.

Ocean Coral Riviera Cancun: Great relaxing vacation

Food and variety was awesome Coffee shop vanialla latte was out of this world! Great relaxing holiday would recommend. this resort for families, groups and couples The grounds were well maintained. Staff friendly and helpful. Nothings really to complain about at this resort.

Bel Air Collection Xpu-Ha Riviera Maya: Stunning nature, could be so much more

The staff were fantastic. The natural beauty of this resort is unparalleled. That being said, the resort is chronically underfunded and under supported. There was a large influx of people one of the nights when we were there and we ended up waiting about 20 minutes to get a table for dinner and never ended up being served by a waiter. We just went to the buffet and helped ourselves. The bartender turned me away when I tried to get a drink. Poor guy was completely swamped. The rest of the time, t [... read more]he staff were completely on the ball and very helpful. Overall, it was a lovely experience and I would go back.

Hyatt Zilara Riviera Maya: A Little disappointing

Over all Secrets Capri is a good resort. We were a little dissipointed with our stay due to several factors. I felt for the most part that we were treated well, but compared to Dreams ( which we stayed at last year) There was a certain level of indifference especially when it came to our room. The pool and beach staff( is that the right term?) are VERY good but our room staff just didn't seem particularly good.This resort is defiantly showing its age, from broken lamps in the room to cracks in e [... read more]very ceiling to the pool that looks....old. That being said the food is good, the entertainment was good , HUGE shout out to Ivana at Casino nite!!!! I cant honestly say I would come back but you never know.....

Bahia Principe Escape Sian Ka'an: A good 5 star

FOOD---- 5 Star ROOM--- 4 1/2 Star---Insufficent space for clothes. No drawers,limited number of shelves . Cleanliness of Restaurants,Rooms, and Grounds---5Star Transportation---4 Star--A bit of confusion when one is trying to find the A La Carte restaurants due to drivers not able to speak English or they simply dont' know.We know the complex we want,but not  [... read more] the location of the restaurant. Service---- 5 Star --- We went to several A La Carte restaurants,most were great except for one. Service was always good at our complex. Over-all, a long trip from the airport,but we would be still consider returning.

Ocean Coral Riviera Cancun: Amazing resort but...

I have been to several 4 or 5 star resorts and this one was one of the bests in term of quality of amenities, cleanliness, friendly staff, convenience, attention to details and such. I recommend the resort to my friends for sure. However there were two issues that I didn’t like. First was the reservation problem; when we arrived at the resort at 11pm after hours of traveling to check in, they said they don’t have any room available!!! They were going to send us to another resort for the nig [... read more]ht (20 minues from the resort) and ask us to come back the next day to check in!! But after they saw us resisting to leave, all of a sudden they found a room available in the resort and they said it’s because there was a cancellation, we can give it to you now!!! The second issue was the quality of the beach... I was excepting to see a torquise blue beach but what we had was a beach full of seaweeds... which made us spend the whole time by their pools. Other than these two issues, I truly enjoyed my time in that resort.

Barcelo Maya Colonial: Absolutely breathtaking resort!!

The service was great....right from the bus that brought us to the resort from the airport, to the check in, to the food,to the amenities....everything was top grade. Personally, I do have a problem with the language differences. It is my opinion that since Barcello has so many English speaking guests, they should put more effort and attention to teaching their staff to speak that language. Some of them could not speak/understand one word....this makes it very difficult to communicate!!  [... read more]Beyond that, our stay was wonderful and my grandaughter's wedding venue and ceremony was amazing. Thank you to Wendy and trip central for facilitating the whole event!! I will recommend you to my friends and family from here on.

The Fives Beach Hotel and Residences Playa Del Carmen: Best One Yet

First time at Azul Fives in Maya Riveria. Initially not sure about the layout as it is large, but fantastic. Grounds were very well kept and clean. Large forest area throughout that let the monkeys roam at will. This resort caters to the wildlife as well as the guest, nice touch. Food was outstanding and the best we have had in our multiple trips through out Mexico. No restrictions on ala carte restaurants and only needed to make reservations at 2 of the 6. Gourmet Food in all areas and tasty. [... read more] Service was excellent and all were very friendly and greeted with genuine pleasure. Only exception was the bartenders around the beach, not very accommodating to guest at the bar. I believe it was because they were understaffed and trying to meet everyone's needs. Beach was excellent well cared for, other pools (all throughout) were nice but too cold to get into. The adult pool was the exception as it was heated and nice and quiet. Thanks to all the staff

Royal Hideaway Playacar: Wonderful vacation

We were at the Royal Hideaway for 11 days and loved the resort. The weather wasn't on our side that week but it made no difference to our enjoyment. The staff were amazing. We were treated royally by everyone. We had a luxury room and it was very comfortable with all our needs met. Especially loved our patio that we could retreat to at the end of the day. The a la carte was first class. Loved all the restaurants. The grill was my least favourite, however still good but we didn't repeat.  [... read more] There was some renovations going on at the resort at the time of our stay which is to be expected I suppose, however the inconvenience was short lived. A suggestion to the resort - bring the Mexican buffet back on the Thursday fiesta event at the Club Royal. Most people we spoke to said it was fabulous and better than the a la carte fixed menu. We will definitely be returning. First class resort.

Bahia Principe Escape Sian Ka'an: Great resort

Very good value....only complaint would be the rooms....very large but lack of closet and storage space and poor lighting. Staff, service, food, entertainment drinks etc were all top notch. Although not on the beach, regular transportation is provided to an adults only section. Only about a 10 minute ride

Blue Bay Grand Esmeralda: Very noisy room

We stayed in building 8. At end on ground floor, by the stairwell and elevator. It was noisy from 8 am until 5 from staff and carts with virtually no break in the noise level. Combined with coming and going by guests, not at all restful. It was the worst hotel room I’ve ever had. The grounds are extensive, walking to beach, main buffet and bar average step count was 10,000 a day. The nightly entertainment was poor other than circus night. Food is good, only got sick last day there. Ocean  [... read more]is mirky with a lot of seaweed etc.

Grand Palladium Kantenah: 5th trip to Grand Palladium Kantenah and still loving it!

Very clean resort. Staff are friendly and helpful. Activities are fun, and overall the food and drinks are excellent. Been here 5 times and still loving it! Here are some key differences from last year: First the BAD. 1. The resort complex is made up of 5 hotels. One of which is TRS - The Royal Suites. It appears that TRS is the big focus now as they have taken one of the 4 other hotels and merged it into TRS. What this means is that unless you stay at TRS (Adults only) you no l [... read more]onger have access to the Saltwater pool. This was a disappointment to my kids as we usually snorkel in that pool as there are lots of fish to see and it's a safe environment. 2. Steak House - El Dorado Overall the food was decent, but our waiter messed up about half the orders and some of the steaks weren't cooked as per the order. 3. Service at Grand Azul - They seem to be under-staffed at the Grand Azul, as the service can be quite slow. It's an outdoor buffet, so the only service required is drink orders and table clearing. Prompt table clearing is important as the animals will come into the seating area to pick food from the plates if they are not cleared away. Need more staff here at lunch time! 4. Umbrellas in the room! - It rained a few times while we were there and it would have been nice if there was a courtesy umbrella in the room. 5. Beach Bar table service was a bit slow. 6. Breakfast Buffet - Always seemed to be a shortage of ketchup for some reason. Now the GOOD 1. They expanded the beach bar which now has more seating. 2. Breakfast buffets are still absolutely amazing...everything you could want. 3. Hector from La Hacienda provided wonderful service at dinner. 4. New ping pong tables are top notch and the central location is also better than under the trees. 5. Big Chess is back!!! Thank you!! My kids and I LOVE the big chess board and pieces, and given that it was always being used, I guess lots of other people do as well! 6. Daniel (bartender) at the beach bar was excellent. 7. Alberto who delivered drinks by the pool near the Grand Azul was excellent and always stopped to ask if we wanted drinks and never messed up a single order! 8. The Animacion team are fantastic, specifically Axel, Alexia, Alejandro and Brandon 9. They implemented TV screens in the lobby that shows the GPS location of the inter-lobby trains....very cool as you can now see how long you need to wait, and can make an informed decision to walk if you prefer! 10. At O'Pavao restaurant Lorenzo, Alberto and Federico provided Excellent service. Although the cuts of meat were sometimes chewy. 11. New Buffet: La Dahlia: This was going to be a negative point originally, as they removed the giant Kabah buffet and replaced it with this smaller one. But it is fantastic! Service was excellent, food was amazing, and the decor was just great. Loved this place! Froylan gave us excellent service there as well! 12. The Animacion team would walk around with large sign boards explaining what activity was happening and when. This is a great idea! Very easy to see what's going on. 13. Casino night was so much fun!! Well done whoever dreamed that up! You need more tables and chips for next year! 14. Portofino Restaurant - Being of Italian descent, I was skeptical about this place but my wife wanted to go. I thought the food overall was very good, and Basilio provided great service! One tip for the chef...the centre of my ravioli was cold....make sure you let them heat through properly! 15. Lots of live music all over the resort. Very nice touch. 16. There were "Pop up" bars making specialty drinks in the White Sands resort which was a very nice touch and allowed you to try something you might not have otherwise considered. Great idea!! 17. Don Julio Reposado - Excellent Tequila. Thank you for stocking this wonderful spirit! Overall we were extremely happy with our choice and would likely go back again!

Blue Bay Grand Esmeralda: Perfect week and wedding

We stayed here for a week and were married here. This resort is beautiful, the rooms are so clean and big and jacuzzi fit 3 comfortably(emerald jacuzzi suit)the food is delicious and fresh, the staff is amazing and so accommodating! I would definitely go back. As for our wedding, it was perfect and they went above and beyond for it. It was a dream come true wedding. Thank you BlueBay Grand Esmeralda!

The Fives Beach Hotel and Residences Playa Del Carmen: Azul Fives Resort, Riviera Maya

Just got back from a weeks stay at this hotel and had a very good week. The hotel itself is beautiful with luxurious suites and many pools and a infinity pool overlooking the sand beach and ocean. The people who work here are very pleasant everywhere on the resort. The restaurants were excellent; having many to choose from like Mexican, Italian, French, Thai, Sushi and beautiful buffet breakfasts in a restaurant called Flavors. Had a massage and facial done at the Vassar Spa which was on [... read more]e of the best massages I have ever had. The therapists name I had was Luis and I would highly recommend him. On the down side we had to change room after two days because the unit above us was remodeling and jackhammering which was extremely noisy. Also, we had paint on our bathing suits from splatters from the above renovation. That being said; overall we would return here but would make sure the room we get the next time would not be having anything happening above it. I would like to say that Rick from tripcentral did an excellent job for us arranging this trip.

Selection Riviera Cancun: Reasonable value

Mixed reviews for this property: This resort itself was lovely despite having a beach that is not. The staff was extremely helpful and we were grateful for the special touches they provided for our anniversary. Sunwing did promote a warm welcome with a cool towel and a glass of sparkling wine which we did not get. Azul bills itself as a gourmet all inclusive yet the only true gourmet experience is at Le Chique which has a hefty surcharge given what has already been paid for a so called all inclu [... read more]sive. Many other things incurred a surcharge too and the wine list prices were extremely high. On several occasions we were told something was unavailable only to find out it was. (Specific example would be to be told there was no red wine at Sunday night dinner or no cappuccino early in the morning only to move one bar or restaurant over and find it available...) That being said, food was presented nicely and service was generally good. All in all, the property represents reasonable value but cannot be considered a gourmet experience or a 4-5 star hotel.

Blue Bay Grand Esmeralda: Good Resort

Service was great..everyone was so friendly and helpful, pools were nice..bar tenders were fast and very friendly , ocean wasn't the greatest..lots of rocks but the view was great! Food was average..breakfast buffet was great, rooms were nice, well kept!