Riu Palace Tropical Bay: Amazing Resort

The resort and our room was clean, food was great, beach was amazing, staff incredible and took care of anything we asked. A great destination for anyone. The daily jerk chicken hut is always a treat. Plenty of a la carte restaurants and the buffet has something for everyone.

Riu Ocho Rios: Awesome Vacation

We had a great time at Riu Ocho Rios. It was our first time staying at a Riu property and we would go back in a heartbeat. The staff was amazing ( Tamesha Sheryl and Silanthia) stood out to us for great service. Food, Beach, Staff, Entertainment, Cleanliness. This resort set the bar. Thank you Louise Endean @ tripcentral .

Riu Santa Fe: Amazing resort

Nice, clean resort. Friendly people working hard in the resort. You can find many different programs. You can choose from excellent dishes. Our room was spacious, comfortable and clean. Our two weeks here were very pleasant. We will definitely come back to this resort

Riu Montego Bay: RIU Montego Bay Resort

Let me start by saying that my wife and I were very disappointed with the RIU Montego Bay resort. The food was not at all what we had expected most always it was cold and was not properly heated and when it sits there for a while it was not very desirable. The food did not have any flavor very bland and not appealing. We tried all the different restaurants and it was pretty much the same. In fact we ate off the hotel as much as we could. One of the only experience that was good was the fligh [... read more]t to and from Jamaica. Sunwing. The customer experience service by Sunwing Tours in Jamaica was less than desirable. When you have some time I can tell you more about our experience. We ended up using someone other than Sunwing Tours because the lack of our customer experience.

Riu Montego Bay: Amazing getaway

Hotel and grounds are kept beautiful. It didn’t matter what time you got to the beach or pool, there were always enough chairs for everyone. The food was very plentiful and always a good variety at the buffet. We tried all the al a carts, and they were all very good with great service. The entertainment group were present all day long mingling with guests and were fun to be around. The evening shows were excellent including the Michael Jackson show where the choreography was second to none. Riu  [... read more]has a very nice set up including the water slide.

Riu Playa Blanca: Good for the Price !

The hotel was clean and maintained well - cleanliness of the rooms and other common areas as well as the grounds/gardens. Food: The buffet was good and had many options and well replenished. Staff worked very hard to ensure that the tables were cleaned and guests were served in time. In comparison, the a la carte restaurants were not that great. Staff were good at their job but did not understand very much English and catered more to Spanish speaking. The but food was not that good i [... read more]n taste and presentation - presentation was outdated, the menu choices need to be changed. The food at the Steakhouse was decent. The Asian and Italian restaurants were a disaster. Entertainment: Was not up to standard. The announcer was very difficult to understand and most of the announcements were made in Spanish and even the little English announcement were made in a hurry and difficult to understand. The wait time between dinner and the shows was very long and most evenings we were bored and went to the room. The entertainment staff during the day also conducted all activities in Spanish as a result we who did not understand Spanish could not participate. It was very frustrating that we could not enjoy the activities due to the language barrier. Pools - very well maintained, the bartenders worked very hard and there was never a very long wait to be served. In all, it was a pleasant stay but not a place I would likely visit again and there was nothing spectacular that would make me want to go back.

Riu Latino: Riu Latino

Resort is beautiful, long sandy beach, water little rough but did not prevent us from swimming in the ocean. Resort is clean, well maintained, food no complain, service excellent. Rooms spacious; air conditioning working perfect, cleaning service excellent. All in all great vacation!

Riu Montego Bay: Good place to be

Like it a lot .good food . Service 200 characters to enter is to much for pearson whos inglish is broken I liked this place but i am not story writer What a stupid boy build this app??? But place is worth to come back

Riu Dunamar: Not a senior friendly resort.

We had to walk 500 steps to get to the elevator from our room. The stairs were near but it was hard for my husband to use those. He is 85 years old and has Alzheimer’s. The dining area floor seemed to be slippery in some spots and I know I had to be careful not to walk fast. > Room lights were all very bright, so reading in bed was not fun. Corridors were very poorly lit. I even found the toilets rather far to take my husband who needed to go frequently. The oceanfront view was very nice  [... read more]and the sound of the waves was soothing.

Riu Palace Tropical Bay: Resort & Food

We were there April 2nd to 9th, 2024 & enjoyed the many amenities offered! The grounds are very clean and our room was lovely, clean and quiet. The beach was amazing. The entertainment was very good and the programs during the day were a lot of fun. I did the aqua-fit numerous times and we participated in other events (kayak competition, which was a hoot, & karaoke, which was a lot of fun too). The main food was very good, however, the major complaint I have is there were almost zero gluten  [... read more]free options for me!! There were no cookies, not a muffin, not a piece of toast, no desserts at all (other than fruit which I eat every day at home), no jello, no gluten-free ice cream, no pasta, no banana bread, nothing in the vast massive dessert buffet at all!! It was really sad! The ONLY thing they had was a mcmuffin-type thing for an egg-mcmuffin, but I had to hunt them down daily, get it from someone, have it grilled and by then, the people I was with had finished eating. It was a disaster, and I was embarrassed & humiliated asking for my needs to be somewhat met. The head chef, who was there one of the days (day 6 for us, I think) had me in tears over his treatment and my nerve saying it was lacking in GF options and making excuses for himself. I'd rate the experience as a 1 overall because of this. All other resorts and cruises we have been on, cared, had many options and made me feel they were happy to take care of my needs and others with allergies, in exchange for the big money we paid to be there. Not the Riu tho.

Riu Playa Blanca: Amazing resort

The report is very big but it’s lay out is awesome everything is very close The restaurants are amazing great food and great service The walk’s on the beach beautiful clean and smooth the ocean is alittle rough but it’s still swim able Lots of activities at the pools for the kids and adults

Riu Palace Antillas: Resort is beautiful

First time to Aruba and was everything I've read about it,the resort was amazing, clean rooms,awesome food,friendly staff and great nightly shows,will definitely return to this resort, Went off the resort to Baby beach and it was great,water is crystal clear and clean,also went snorkeling and saw an octopus and many tropical fish and sea turtles.

Riu Palace Antillas: Pretty Good

My wife and I spent a week in April at the Riu Palace Antillas and thoroughly enjoyed ourselves. The resort is in a great location with amazing oceanfront views and the town right out the front entrance. The room was immaculate and I can’t say enough about the service. From the maids to the waiters to the bartenders everyone was phenomenal, very impressed. My only negative would be that the food isn’t up to par in my opinion. There’s a lot of it but it’s average at best with some of it being dow [... read more]nright inedible.

Riu Negril: Wonderful escape

We had a lovely week of sunshine and relaxation. Our wonderful agent must have somehow pulled strings to have gotten us the accomodations that we ended up with. We were able to get right into our room and the location was superb. Due to medical issues, I could not go into the ocean nor walk on the beach which we love doing both. The location was approximately 40 feet from the start of the beach and close to the beach bar. There I could sit on my little perch and watch all the beach and water [... read more] activity, the same as being right there. Thank you Susan. The only complaint was the walking in the extreme heat with no motorized assistance. Dangerous for older people. If you couldnt walk, you couldnt eat. Nothing wrong with the resort...food was scrumptious; everything was immaculate. I had just forgotten about the walking

Riu Palace Baja California: Beautiful Resort

Rooms were very modern, contemporary and clean. The cleaning staff were awesome, in fact all staff were 'on it' ... in the restaurants, at the front desk, bars, drink carts/bartenders at the pools, etc. A very well kept resort. The food was excellent and if you went to dinner from 5:30 to 7:00 you were not in line since reservations are not needed. The buffet was also a great option. In the morning we were greeted for our breakfast by very friendly staff and prompt service. The only thing  [... read more]I didn't like was that you could not go into the ocean (red flags always) which is the 'norm' for this location with the waters being too rough (but I was told that before going). The view is stunning of the 'arch' mountain range but you do need to actually take a water taxi (or tour boat) to see the actual 'hole'. We didn't do any excursions because they were very expensive. The package price is also very expensive but I could see why with the 'high end' area and all the work the staff does. All in all, a great trip and would highly recommend.

Riu Latino: Decent resort

Very clean. Friendly staff. Food options are limited but there is something for everyone. We had a hard time getting bottles of water, had to call down several times to get some...There is a lack of bathrooms and ways to get drinks. And basically zero food after 10pm. Had a great time, but would probably goto a different place next time or different RIU.

Riu Ocho Rios: Amazing Beach

This was our 3rd stay at this resort, first since the renovations. The food, the beach, the pools, the drinks were all excellent. Great snorkeling right there at the resort. The difference between now 2024 and then 2013 prior to the renovations for us was a noticable decline in client services. The hotel changes their staff on a daily basis, thus impossible to create a liaison with a server or bartender to know what and how you like your drinks or table. The staff never said hello and 70% of the [... read more] time did not respond to just a friendly hello. They never looked at guests in the eyes and the animation staff never collaborated with guests much unless they were of their age, and sorry to say I think color. They were polite but not forthcoming and overly friendly. You had to tip to get okay service. Many attempts to get service over and above like a wash of our travel cup, premium drinks etc. did not happen, did not click like we had at Theis resort in 2013, and other resorts in Jamaica including RIU Negril. This time it was really portrayed as guests visit and spend your money, no thank you. 6 bucks US for a disposable lighter is clearly taking advantage of patrons. No positive Jamaican vibes here for whities anyway, unless you tip large and probably younger crowd. I would not recommend this to someone 50 and over. The entertainment at night seemed to be scripted and did not hold and personal experiences with guests. Our 3rd stay here and unless the price is right probably our last. Nothing here to get over excited to make a guest feel special. The snorkeling at the resort in in matched and one of the best. I would recommend this resort to a friend but I would also recommend many others that provided us with a warm welcome and a great Jamaican atmosphere. It's okay nothing more. It is not what it used to be. The RIU app saved the day. Room service was great, housekeeping acceptable. Something to note. Sandra the Sunwing rep remembered us after 10 years after our visit which we found truly amazing! The beach and pools were clean The grounds were clean, however a few coconuts fell from the trees which could had seriously injured someone. Staff not very friendly and seemed cold except for a few. Service and food presentation at a la carte restaurants need much improvements. To be pointed to your table is unacceptable, and all your food thrown on a plate like a stew even worse. 2 weeks stay with only finding 2 bartenders that made your drinks very good. Cranberry and sprit on ice is not a complicated drink but not many got it right. Sorry to say. The resort is nice but the friendly welcoming atmosphere is not present.

Riu Republica: Average Resort

The rooms need some upgrades. We had issues with the shower not draining properly, the phone not working, and mold in the shower and room. Staff were somewhat able to assist but requests had to be repeated.

Riu Santa Fe: Great resort

Great people and staff, food and service was excellent, big resort but designed perfectly were everything is within 5 minutes walking distance, beautiful beach and water slides for kids and adults. Entertainment shows we’re fantastic for whole family. Weather was just perfect

Riu Flamingos: Great Vaca

Hotel was beautiful clean helpful staff Gorgeous beach, can walk for miles along Pacific Great entertainment at night Although a lot going on at times still could relax quietly and read Front desk and bell hops so helpful of where to go off resort