Viva Heavens by Wyndham: Very nice resort

This resort was very clean. The service staff were friendly and helpful. The activities were interesting. We would like to thank the entertainment staff for their hospitality especially Alladin, Izzy, Valentina and Gaby. They always interacted with us and kept us entertained. Also our maid Natalia she helped us with a clean room and good service. All in all we would return to this resort and recommend it to our friends. Thanks for a wonderful holiday.

Viva Heavens by Wyndham: Great stay at Viva Heavens

Hotel was way nicer than I expected. Pictures did not do it justice. Room was basic, but hotel staff were great especially the wait staff and entertainment crew. Shout out to Aladdin, Issa and Valentina!! They were wonderful and very talented. Would come back for sure.

Blue Bay Villas Doradas: Good recommendation

We were at Blue Bay Doradas for 2 weeks in March 2024. The grounds, lobby, pools, dining area etc are well kept, however, the rooms are somewhat dated but clean. Food in the buffet, beach snack bar and specialty restaurants was good. Buffet, lobby, bar activity staff were friendly and attentive to guests. Room staff were not as attentive as at times did not leave towels, soap, coffee etc. but these things were provided when we called the front desk. This is an adult only facility but unfortun [... read more]ately there were some ‘adult’ children during our stay…not the fault of the resort, however, unacceptable behaviour should be addressed by staff.

Viva Tangerine by Wyndham: Good first All-Inclusive trip !

Very small resort but that was perfect for our family. The wind is amazing because it was so hot when we were there so it made it nice to do things. Locals are extremely friendly and felt safe leaving the resort. Our room was clean but in a bad location - above the kitchen so it smelt not so good. If you get room 3309 or 3308 - ask for a new room. Overall for our first trip it was a good beginner vacation. I would give it 3.5/5. If you are looking for a budget friendly resort - try this pla [... read more]ce out !!

VH Gran Ventana Beach Resort: Good resort

Hotel was good food was great very enjoyable grounds were nice pool was good but needs more music around it staff was very nice Service in the morning for coffee could use improvement Overall we had a great time and trip.

VH Gran Ventana Beach Resort: Average place

The hotel is in the good stretch of the beach. The room was spacious and AC worked really well. The internet was non existent and only working sporadically in the lobby. The bathrooms are old and need major overhaul. Our bathtub cracked while my son was showering. I had informed them on day two but nobody showed up until the day we were checking out.

Playabachata Hotel: DO NOT GO HERE!! YOU WILL BE SORELY DISSAPOINTED

My family and I stayed here from Mar 6th-13th in rooms 1362, 63, and 67. We were very excited about our vacation, but upon reaching the property, we were met with disappointments after disappointments. Here's my list of disappointments... 1. There is no wifi on the property (except in the lobby area where the quality was less than acceptable). I had no plans to roam when on vacation but gladly had to do so in order to provide wifi to my teenage daughters 2. The rooms were very dated an [... read more]d although they were cleaned daily, they didn't feel homey: we never received a good night's sleep because the beds were old with soft mattress and pillows and a plastic cover on the mattress with tears that were piercing your skin as you get in and out of bed. There were hardly any clean towels to use, whether in the rooms or on the beach/pool, as they were always running out of towels. The sheets were never changed for the entire week. 3. No iron in the rooms 4. The food was terrible - My teenage daughters stopped going for meals after day 2 of being at the resort. The food is often either too salty or just tasteless, no flavor. I couldn't believe there was a resort in the Caribbean that couldn't prepare a decent meal. We didn't enjoy going for meals, we ate only because we had to. It is heartbreaking to be on vacation and counting down the days to leave. PROS: 1. If you lose your stuff, it is highly like that you will get it back. My hubby lost his wallet on the beach and it was returned to him. 2. The entertainment by the pool in the daytime as well as nighttime entertainment can be fun. 3. The staff members are friendly. 4. Activities (paid)outside of the hotel are very enjoyable: City tour, Dune buggy, ocean world. In spite of these pros listed, I would NEVER return to this resport because my dissasapointments were far greater.

VH Gran Ventana Beach Resort: Gran Ventana

We went as a group of 6 and were very pleased. Staff were great, grounds were great, food was great, easy access to the beach, it was all good. Would happily go again. My only criticism is the outdoor evening shows that were much too loud and went late. I think they should finish at 10 p.m. out of respect for babies and seniors.

Playabachata Hotel: I would not recommend this resort

Zeus Puertas, General Manager Joe Carroll Local Guide·74 reviews·2 photos 2 weeks ago NEW Vacation | Family DO NOT GO HERE. The staff are rude and less than caring. We stayed in room 1275, the room from hell. As we opened the door the room was dirty. Hair and dirt on the floors and bed. I asked for a tumbler for the safe and was told they didn't … More 2 Playabachata Hotel (Owner) a week ago Dear Joe, Thank you for taking the time to share your review. We are disheartened to hear [... read more] about the issues you encountered during your stay. Cleanliness and guest satisfaction are our top priorities, and we take reports of unclean rooms and malfunctioning appliances seriously. We apologize for the inconvenience you experienced. Regarding the safety of guest belongings, our hotel prides itself on security, and we regret to hear of your concerns in this area. We strive to ensure a tranquil environment for our guests and are sorry if noise disturbances impacted your comfort. We are also committed to culinary excellence and are troubled by your dining experience. Our staff is trained to provide the highest level of hospitality and we are concerned by any reports of less than satisfactory service. We hope to have the opportunity to demonstrate the high standards we aim to deliver. Kind regards, Zeus Puertas, General Manager soma chroma 116 reviews·2 photos 4 days ago NEW COCKROACH ALERT! Stayed at this hotel till March 4 2024. While the staff, food and location are still superb there are COCKROACHES in the hotel. Big ones. I checked in and as I … More Playabachata Hotel (Owner) a month ago Dear Soma Chroma, Thank you for this positive review of your stay. We're thrilled to hear that our team made a lasting impression with their hospitality. It's wonderful that the flavors of our cuisine met your expectations and that our location enhanced your stay. The coffee plantation adjacent to our establishment is indeed a point of pride, offering a serene backdrop for our guests. We appreciate your loyalty in choosing to stay with us again. We look forward to welcoming you back on a future visit. Kind regards, Zeus Puertas, General Manager Asalee Saddler Johnson Local Guide·42 reviews·30 photos DO YOURSELF A FAVOR AND DO NOT BOOK!!!!! If I could give 0 star, I would. This hotel doesn't deserve 1 star; however, since I can't give 0, we'll just do 1 star. The room was musky when we arrived. The toilet makes an annoyingly long noise after flushing, the AC sounds like the roof is about to be lift off. The food is tasteless and the same thing every night. The juice and liquor is watered down. You get no towel if you don't go early nor do you get any lounge chair. The entertainment is no good and music is mostly Spanish. The housekeepers just barge in, no knocking before entering and they know little to no English. One walked in on me naked. The staff are miserable and unpleasant with the exception of a few. There is no iron nor ironboard in the room. The power outlets in the room doesn't work. We have to go to the lobby to find an outlet. There is no wifi in the rooms. Only the lobby area and it's very weak. The Concierge was deceitful about a welcome package and they tried to sell us a VIP package with their parent hotel. The concierge book our dinner under another guest's name. We were turned away twice from the restaurant and left embarrassed. After day two we were ready to leave. The remaining five days were hard. Imagine being on vacation and disgruntled. It was no fun! The hotel can do much better. It left a bad taste about Dom Republic. I won't be back ever!

Marien Puerto Plata Hotel: A view you can’t beat

We loved the vibe of this resort. The staff were all so kind and worked so hard. The rooms were nice and clean, we did fine the beds on the harder side. The food was great, you can always find something to eat! We really loved the snack bar. The drinks were fantastic. The entertainment was great. The beach is beautiful but the waves are intense, we spent most of our week in the sprawling pool. No complaints! You don’t have to walk far anywhere you go which is great. There are little st [... read more]ores on the resort where locals sell goods. They are quite aggressive and throughout the week we heard different people complain about how intense they could be. No gracias doesn’t always cut it! Go for the excursion to the cable car up the giant mountain. It’s amazing. Over all we loved our vacation at the Marien.

Viva Heavens by Wyndham: Overall Nice Resort But Needs Some Attention to Details

Grounds are very pretty and well-maintained. Pleasantly surprised and pleased that there were no bugs considering all the lush vegetation surrounding the grounds. Pool area is lovely, clean and close to everything. It's a smaller resort, so most of the restaurants, buffet, cafe and main bar are within walking distance of rooms, lobby and pool. A couple of the restaurants are further back, closer to the beach, but it is really only a 7-10 min walk, which is nothing compared to other larger res [... read more]orts. The beach was also really nice. There were very few vendors so there was not a constant barrage of people trying to sell. Also convenient is that there is a shopping plaza about 3 mins away, walking. You can get souvenirs, beach wear, little snacks, extra drinks, water in the little shops. Entertainment team was really good - they tried very hard to get participants to join the games. There were some very nice activities throughout the week: Canadian Day, International Women's Day, Coconut Water Day - different treats and drinks offered. Some improvements required: Dining The food at the buffet was, for the most part, very good, although sometimes repetitive, especially breakfast. One has to remember that these islands don't always receive or grow a large variety of products, so the repetition makes sense. They get creative with what they have. We suggest more variety in spreads though. For breakfast, the only spread for toast is butter. There should be some jam, peanut butter, honey, anything other than plain butter. On a positive note, the buffet restaurant was also open 11pm - 7am for snacks. This is a great idea because the shows end pretty late and one is often ready for a little snack before bed. There are only 4 specialty restaurants. We went to the Dominican and Mexican ones and were not really impressed. We cancelled our reservation for the fusion blend one and stuck to the buffet, where the food was much better with more choices. The snack/lunch restaurant by the beach was large but didn't have as much selection. The choices offered were still good though. Water The hotel provides 3 small bottles of water daily. Considering the tap water is not drinkable, 3 little bottles is nothing when you have to brush your teeth, rinse, wash retainers, etc. And this is for 2 people. Definitely not enough water for more than 2. We had to ask for an extra bottle every night. Eventually, on the 3rd day, we bought a large bottle of water at the shopping plaza which allowed us enough to take care of our necessities much better. Definitely need to improve this situation, because you don't want to ingest even a little bit of the tap water. Pool Area Pool lounge chairs are so-so. The cushions slip down when you're just sitting on the chairs. This was really annoying!! Hotel should really look at replacing these. Beds/Pillows Beds are comfortable, but the pillows are HORRIBLE!. May as well not have any as they flatten to pancakes. Our necks were quite sore by the end of the week. Entertainment Although the entertainment was very good, there were often delays getting started. We missed the last night's show that was supposed to start at 9:45. It was 10:15 and nothing had yet started and we needed to get up early for our flight, so we left. It seems that 9:45 is a suggestion; show starts closer to 10. This makes for an extremely long day in the heat for the animation team; this is very unfair and almost abusive. The whole "animation team" policy needs to be reviewed. Perhaps have one team for part of the day and another team for the latter part of the day. No one should have to work a 14-15 hr day every day (apparently, they get a day off every 15 days). Not acceptable. Cleanliness of Rooms Overall, our room was done fairly well every day, however the shower was definitely not cleaned because we saw the same things in the same spot on the shower floor every day all week. We also had to leave a note for the attendant to refill the however soap dispenser mid-stay, meaning she wasn't checking regularly. Transportation To/From Airport The drive/driver, promptness were fine, however the little bus is downright awful. There is a narrow aisle in the middle which hardly fits a small child to get through. All the adults had issues getting to a seat using this aisle. Then every other seat had a huge bump on the floor, so not only was it challenging to get to a seat in the narrow aisle, but it was impossible to sit comfortably in all the seats with these bumps. Surely, something more comfortable could be offered.

VH Gran Ventana Beach Resort: Great stay

Hotel was wonderful. Small easy to get around. Food was good, need more staff at buffet serving drinks. The rooms were dated but clean. The beach was absolutely beautiful. Not crowded, lots of trees and very peaceful. Waves were not too big even on windy days. Entertainment was minimal, shows in the evening were not too great. But we’re early risers so that was fine. Staff were friendlier the longer we were there. Our only complaints would be the smoking. So many people smoke and we’re not cons [... read more]iderate of others. My other complaint was with trip central. They were not organized at all with sending me trip information ect. I had made room requests which were not relayed to the hotel so they were not able to honour any of them because they were full. I had asked 3X for the room requests to be made but our agent did not follow through. It took multiple emails and calls to get all our travel information. I’ve never had this experience before booking with an agent. I would not book through them again.

Marien Puerto Plata Hotel: No complaints at all

Rooms clean and functional Staff ultra friendly. UBER friendly!! Mediteranian alacart was really good food in general everywhere was good suprisingly for the price we paid for our 10 day all inclusive Beach was in good shape. Drinks were above average aswell Activities could be pushed harder and a bit better. Mini put or more outdoor games would help. Botchy ball, mini put, maybe mini basketball net in pool would add some fun.

VH Gran Ventana Beach Resort: Great staff

Staff are all very happy. Great resort snd food was very good. I would suggest changing your a la crate booking system. Have people book online before they arrive to the resort. Automation as opposed to having people stand in line would be more progressive and convenient. Rooms need some updating particularly in Building 3 but rooms were clean and spacious. Beach is great fir long walks and in my opinion is the best beach fir swimming in the playa dorado complex. All in all we were pleased with [... read more] the resort

VH Gran Ventana Beach Resort: MIXED FEELINGS

Just returned from our week at the Gran Ventana. The PRO's: property is beautiful and well maintained. Food in buffet is good, nice variety. Lunch at the Ocean Grill is a must - chicken wings are delicious! Rooms are dated, but clean and comfortable. Octopus al la carte is great. Was not able to book a second al la carte as resort was at capacity and very busy. The CON's: customer service at front desk - staff are miserable! We had requested ground floor room but were given a room on the third  [... read more]floor! After 2 visits to the front desk to request a room change, we gave up. They clearly couldn't have cared less. No smiles, nothing. We left feeling we were bothering them. Dress code for buffet: there is a sign posted at the entrance (no bathing suits, shoes required). My husband was turned away on day one as he was wearing a tank top. Yet during the week we saw several guests allowed in wearing bathing suits. Which is it? Vendors on beach are relentless - they don't give up! Several are all offering the same service. One lady approached me, started rubbing my shoulder, and told me I needed a massage. They get right in your face. Not enjoyable. Finally, the lobby is underwhelming. There is nowhere to sit. While we had a great time with our friends, not sure I would return to this property.

Blue Bay Villas Doradas: No inpressed

First thoughts when arriving was good your staff at the front desk was very friendly. I requested a first floor room because of med issues and was l place in a second floor room no furniture no hair dryer soon of the wall sockets didn't work. Then had to pack up and bring everything down at 12 and store my luggage till 2 and then go back to see if they had a room on the ground floor.we got the a new room with furniture and a hairdryer and the refrigerator didn't work . One day on cleaning our ro [... read more]om witch I tip the maids we got no sheets!! The food was not hot!!!! And the quality was sub par. Not enough chairs at the pool and at the beach you have staff at the beach being paid to move other guests personal belongings off chairs disgusting overall I was not happy but you do have a few shiny stars working for you Elvin in the dining room and Victor at the front desk

Casa Marina Reef Resort: Great value

The hotel grounds and the facilities are well maintained and beautiful. The buffet food is good but the specialty restaurants (3 of them) are not very good. The resort made us stand in line at 10am every day to reserve the specialty restaurant of the day and it wasn’t worth the wait. We stopped doing it after we tried all restaurants. The room was very nice. A few issues with the shower wand with water splashing all over. The room towels were taken away every day at approx 10am and only returned [... read more] in the afternoon as it appeared they didn’t have enough towels to do a complete change-over. The maid service was great. Overall, it was still a great resort and a great value. I would go back again.

VH Gran Ventana Beach Resort: Beautiful location

We loved how clean it was. The grounds were spectacular. We had cold water in our shower 6 of the 14 days. The temperature control valve needs to be changed. The maintenance man would come in the afternoon and there was hot water. In the morning there was warm water coming out of the tub tap but cold water in the shower. They sent us champagne and fruit and an apology note. We would have preferred a warm shower instead. The food was fine and the service was excellent. Would I go back?? [... read more]? Maybe Other people had warm water.

Playabachata Hotel: Needs upkeep

The driveway as you arrived at the Coral Playabachata was very littered with garbage and still the same when leaving. Left a really bad 1st impression for our friends accompanying us for the first time. Rooms at Coral Playabachata had been closed since 2020 and smelled musty. We had booked a Superior Garden view at Playabachata (NOT Coral) and were told upon arrival that we didn't have a room and were asked to sharea room with the couple we were traveling with. This all took place around 1:30am [... read more]. We advised them that we paid for our room at Playstation and were not accepting to share. They temporarily provided a musty room the 1st night. On the 2nd day, we were moved to where we had booked. The on room safe had no tumblers therefore useless. We stored our valuables and money in our friends' safe which was an inconvenience at times. Since our friends were only staying one week, we wasted 3 hours before their departure trying to have our safe fixed. They borrowed a tumbler from another room. This safe issue was very common occurence. Many people complained of non-functinal in room safes. The next big issue was the extreme shortage lounge chairs, so much so that 40-60 people, every day, used the lunch dining room chairs on the beach or pool side. This resulted in no place to sit at lunchtime. Many of the lounge chairs are in severe needs of repairs as they sagged terribly or the back rest adjuster were broken or completely removed. The dinner buffet dining room was always running out of dinner plates. Exchanging our beach towel for clean ones was practically impossible forcing us to re-use same towel for 4-5 days. This was our 3rd consecutive year at this resort and we were i ctedibly disappointed .

Viva Heavens by Wyndham: Excellent Service

This was our Second Visit to Viva Heavens and it surpassed our first experience. The resort is small. The service is amazing. All the staff speak English (waiters, bar tenders, reception) and they are always smiling and happy to serve you. The food was much better and more varied this visit. Any small problem (glitchy door lock) was immediately dealt with. The resort is NOT ocean facing but accessed by a short walk along a lush path bordering a lagoon.