Krystal Grand Cancun: Loved our stay…

Travelled as a retired couple and stayed in an oceanfront Altitude suite for 14 days. We are very familiar with all inclusive resorts having stayed at many in the Caribbean, and especially in the Cancun area. Most important to us is a great beach and good service. This resort was excellent in both of these areas. The resort was different than others in the area we’ve stayed at in that probably 75% of the guests were Mexicans on shorter term vacations, some all inclusive, some not. This  [... read more]meant the food options, while somewhat limited, were fairly authentic Mexican style. We really appreciated that, They had decent house wine and made wonderful Mojitos. The gym was clean and had several cardio machines and a selection of free weights and machines.

Royalton CHIC Cancun: Best all inclusive!

This hotel is phenomenal! The staff work so incredibly hard for long hours to ensure we have everything we need. They have great shows and lots of varied entertainment. The drinks and food were delish! The hotel was walking distance to the market, coco bongo and senior frogs. Great party atmosphere and the best beach. Would go back in a heartbeat.

Secrets The Vine Cancun: An "OK" Resort

This was our first time in Cancun and at this resort. It was a bit disappointing.. not at the same level as other Secret resorts we stayed at. The pros are: nice beach, clean and ocean is warm. Just a bit rough to swim in but otherwise beautiful. Pools were nice. Veronica and Luis at the pool area were great and super attentive with getting you drinks. The room was Oceanview which was lovely. For the Cons: I was a bit disappointed with this resort. Some staff were rude and expect  [... read more]you to tip them. I don't mind tipping staff at the restaurants etc but don't demand it. The driver from the airport demanded a tip. Food was average, nothing special. I expected better options, more Mexican cuisine and it was mostly things you can eat at home. ALa Cart restaurants weren't very good. Long lineups too. The Steakhouse was the best one. The little shop they have in the hotel for souvenirs is way over priced. Price gouging. Make sure you bring pepto, immodium etc from home. The Lobby stunk of sewage. It was absolutely gross. Not sure how the staff cannot smell it. It was pretty bad. Rooms were ok, nothing special. They were very clean though. Overall a disappointing experience. Not at the same level as the other Secrets resorts.

Planet Hollywood Cancun by Royalton: Amazing, Incredible Resort that has it All!

Planet Hollywood has it all, a great long stretch of beach, powdery white sand and nice cold drinks. The Lazy River is great fun and brings out the child in all of us. Hotel is modern with a great layout and easy access to all amenities. Great variety of food at Specialty restaurants (no reservations required) and huge buffet that offers something for every taste. The staff are amazing and take excellent care of their guests. Rooms are large, spacious with very comfortable beds and great WiFi [... read more] throughout. Will for sure be going back to this one!!

Beach Palace: Relaxing week and excellent staff but...

My husband and I enjoyed our week at the Beach Palace. But there are pros and cons. The pros are,beach is amazing,views from the room,beautiful. Roof top view also spectacular! 24 hr Room Service excellent! Poolside and beach service (smokehouse)are nice options and the food provided is very good.They had calamari,wings,nachos hamburgers etc.The servers are topnotch and attentive everywhere! Special shout out to Alfredo at the sports bar,Tereza at the pool/beach service and our maid Luciera! Th [... read more]ey are an asset to the resort for sure! Coffee and Sweet shop also yummy. Top shelf liquor in all bars,personal products in room great quality (Chi) the rooms are large and the beds are very comfortable. Also very clean,even if a little dated. Mini bar well stocked and the app to order additional items is a plus.Night shows were ok, a little better and different than most we have seen at other all inclusives. Now the cons,disappointing lobby,no atmosphere,filled with people selling,memberships excursions, souvenirs etc. Buffet lacking in options of food for breakfast and dinner.we always ate at the pool for lunch. A la cartes were not great. Limited options.Elevators are a little slow but not as bad as I expected. Only one type of beer at the bars, if you don't like Corona,and we don't you are out of luck.That was a huge disappointment! Too many kids in the sports bar. There should be a time when kids have to leave. Resort credits are not what they appear to be.You have to activate them at guest services which is just someone trying to sell you a membership.You still have to pay taxes after you activate so they are useless.Example...sunglasses at the shop are $200 USD,use your credits and still pay $32 USD. Just buy from the guy on the beach. Same quality but cheaper. Pools are small, swim up bar especially. Games at the pool are ok but they do not give prizes. And lastly be careful of the automatic donation charge to your room at check out. They tell you when you check in they are adding $10 to hold your credit card for incidentals but, it's actually a charge for their Foundation. They help the community and wildlife in the area with these donations which is a great thing but why not just tell the truth? I would donate if they were truthful. The way they just charge it is sneaky and you have to ask to have it removed,if you see it because they do not point it out. Even though we had a good week and the pros outweigh the cons,we would not return.The lack of food and beer options were a problem for us.

Planet Hollywood Cancun by Royalton: Loved Planet Hollywood

I visited Planet Hollywood on November 25, 2023 to December 2, 2023 with a friend. Loved almost everything about this place. The food was very good and there was 24 hour room service that was pretty quick compared to some other resorts we have been to. We loved the rooms and all of the attention to detail. They had 2 separate closets with a 3 drawer chest, 2 separate areas to keep your suitcases, separate bathroom vanities with mirrors and hair dryers. The beds were super comfortable! [... read more] The Hollywood theme touches in the room were very cool. By the pool we had Milo as our server and he was amazing! Milo went above and beyond! Miguel at the buffet was also another person that stood out for his excellent service. The entertainment on the majority of nights was fantastic! The only complaint I have is that sometimes the restaurants were long to wait for. There are no reservations to be made except for the show at the Japanese. When we went to the Indian restaurant and checked in we were told it would be an hour but when we went back after an hour we were told it would be another hour! We felt that a 2 hour wait for 2 people was a little extreme so we went to the client services desk to voice our concerns. They were fantastic. We were escorted back to the Indian restaurant and he got us in within 15 minutes. In addition, they made reservations for the next 2 nights at a restaurant of our choice. And as a side note, when we did get in the Indian restaurant it was half empty and we were in and out within 25 minutes so not sure why the wait was so long. Overall I was very happy with the resort and would definitely recommend it to my friends.

Excellence Playa Mujeres: The "Excellence" is excellent.

Although this was our first visit to the Playa Mujeres location, we have stayed at the Mayan Riviera location before. The Excellence resorts, no matter the location, are all winners. The Playa Mujeres location is about a 40 minute car ride from the airport and you get to see some of Cancun. It's about 30 minutes by car to the Riviera location. Like all Excellence resorts, the grounds are meticulously maintained every day. The beach is better at Playa Mujeres if that's a priority for you. The r [... read more]ooms are well appointed and those with an ocean view are worth the extra money if that's a priority for you. The 'Excellence Club' upgrade is a good option if your wallet allows. The food at the various eating locations provides a mix that will meet the expectations of most people. What has impressed us the most is the friendly demeanour of all the staff. We have enjoyed all our visits to both the Cancun area Excellence resorts and would not hesitate to return or recommend to others. The popularity of this resort suggests that you need to book early to ensure availability. A first visit is likely to lead to another. :)

Planet Hollywood Cancun by Royalton: Can’t wait to go back

Our second time at this resort in two years. We were so impressed the first time that when we went to a different resort a few months later and were so disappointed cause PH showed us such a standard we haven’t seen before. After showing family members pictures of the type of seafood available at the buffet, we are now planning a big family trip next year. Can’t wait to be back.

Riu Latino: Beautiful resort!

I passed a great week at the Riu Latino, hotel for adults only. This hotel is modern, very well maintained, clean, with spacious rooms, and good restaurants where you don't need to make any reservations. The service at the bars is quite rapid. The staff is very polite, and give a very good service. The pools are clean. The beach and ocean are great. The shows at night are very professional. I recommend strongly this resort!

Planet Hollywood Cancun by Royalton: Lovely resort

We had a fantastic family vacation. We read a few bad reviews but the hotel exceeded our expectations. Good food, beautiful beach and good service. We didn’t do star class and still had a wonderful experience.

Haven Riviera Cancun: Superb resort

Had a wonderful very relaxing week, excellent resort, very friendly happy staff. I will definitely recommend this outstanding resort. Wonderful facilities, A la carte was superb, We enjoyed the coffee shop, room service, pools, DJ, Moon cabaret, shows and Beautiful over all .

Haven Riviera Cancun: Super amazing resort

What can I say about the resort, simply amazing. Staff was very helpful, friendly and polite, overall staff was fabulous. Food, hotel, staff, rooms, coffee shop, again simply amazing. We had a wonderful time. I'll definitely go back and 💯 Recommend to our family and friends.

Haven Riviera Cancun: Haven Riveria Cancun - Rate would be 8.0 out of 10.

Pool was Ok, but DJ noise was sometimes TOO LOUD. Rooms were nice, food for the most part was very good in all of the restaurants. The resort is 25 minutes from Cancun airport. Resort is only about 5 years old and the grounds are well maintained. Entertainment was good. We had the serenity package which included a butler, who was able to provide and get reservations for us in all of the restaurants. We did find in unusual that the breakfast buffet did not include fresh juices, there were [... read more] all boxed juices? We only used the buffet five times during a 12 day stay and I found that the buffet for the most part was ok.

Emporio Cancun: Great resort! Quiet, but no alcohol or food after 11pm!

great resort if you like the beach (albeit it wavy) and really quiet (no night life), only downfall is that the resort pretty much shuts down @ 11pm, you cannot get alcohol or food past 11 (unless you want to pay for it), also, not a lot of on site entertainment for an all inclusive resort? They need to fill you bar fridge with alcohol at a minimum, like most all inclusive resorts in Cancun.

Crown Paradise Club Cancun: Beautiful family resort

Everything was great! Amazing staff, beautiful beach, great food and entertainment. Only ring is the beds were a bit small but nothing to complain about. Thank you for our great stay! We will definitely be back.

Riu Palace Las Americas: Amazing Resort

Overall the resort was awesome, close to many of the excursions, a very safe area to walk around not that we needed to leave the resort with multiple spots to eat and a day full of so many games and entertaining shows. Rigo at the restaurants went above and beyond to make our experience fantastic and very memorable.

Riu Cancun: Horrible experience

Hotel was ok, had a horrible experience. Had by wife’s beach bag stolen at the pool. It was under our chair. We went to the other pool for about an hour when we came back the bag was gone. We called security and they found the bag at the beach on top of a chair. But both our IPhone 14’s gone. The hotel did nothing to help us out. So basically over $2000 gone. Thanks a lot Riu!

Riu Palace Peninsula: Dream vacation Resort

Everything was perfect. Staff is amazing friendly and helpful. Thank you to all employees for your exceptional service.Kudos to all kitchen staff and servers for your true professionalism. If I would get chance again, I would love to stay at this resort. Thanks

Riu Palace Peninsula: Amazing experience after so many years every time we get warm welcome

Hotel is clean; rooms as well, fridge full of drinks replenished on a daily basis, great improvement done with entertainment . A new Riu party is a great benefit for young people to make their stay more enjoyable and memorable.

Grand Park Royal Cancun: Unforgettable trip!

After researching for months before booking an all inclusive resort in Cancun, I finally booked Grand Park Royal Resort and it did not disappoint! Great rooms, service, food and beach! Our butler, Rocio was the best! Highly recommend booking your next trip to Cancun at Grand Park Royal! The beach was amazing but the tide was too high and near impossible to swim so just keep that in mind when going to Cancun in November.