Ocean Riviera Paradise: Amazing

Theo place is amazing we had a great time food was great and people very friendly There was a show every night for the whole family all the restaurants had great choices also We only had one issue with one person when we had to do the check out he made us paid for staying a few extra hours until we wait for our transportation to arrived and we were never offered any other solution so if you go and Rigoberto Aguilar is trying to help you wait for the next available one Other than that’s [... read more] great place to stay

Barcelo Maya Caribe: Nice complex

The staff were great, grounds well maintained. The pools were COLD though. The food was good & grear that you have the ability to go to the other restaurants & buffets. The gym is good, but the odd morning lacked bottled h20.

Barcelo Maya Beach Resort: Amazing resort

Great hospitality with good services, amazing food with the diversity in restaurant types, interesting kid’s drop off program with both indoor and outdoor area facilities but not a luxury room which free internet access was not available. Interesting shopping mall and bowling center with the perfect photo shoot service located in the hotel.

Dreams Puerto Morelos Resort and Spa: Cozy & Comfotable

Traveling can be very hectic. This was a very cozy and comfortable place to spend the night before our flight the next day. The hotel was clean and well kept and the room was amazing. The hotel staff were very friendly and knowledgeable which made our check in/out very seamless.

Ocean Coral Riviera Cancun: Great Vacation

We really enjoyed our week long vacation to Ocean Coral and Turquesa. The staff were friendly and we were treated with excellent service, especially at the swim up bar. The proximity of the resort to the ocean was a definite highlight and the entertainment was great. The only complaint we would have is that we waited 2 hours for the Mexican restaurant, only for the food to be so-so with small portion sizes. Otherwise we enjoyed the rest of our meals and had an overall great experience!

Dreams Puerto Morelos Resort and Spa: 3rd time and still great

The first time we visited this resort about 6 years ago we thought it was superb, this time we felt that many of the features that made this hotel great were still there, but everything felt 6 years older. Aside from the feeling that some things are starting to look dated the attractions to us that make this resort fantastic are still there. These include the great food at almost every restaurant on the resort. We left so many dinners commenting on how good that meal was. The smallness of th [... read more]e resort was also a great appeal to us. I personally enjoy meeting people and when you end up crossing paths with almost everyone at least once a day you feel comfortable striking up a conversation. The drinks, we found, were served with higher end brands making them taste better and the staff continue to be excellent at their craft. They know what customer service is and do it admirably. The one thing we noticed that was better than other years was the condition of the beach. Although still somewhat rocky it is much better than it has been and my only recommendation is if you have aqua shoes, bring them, and you will likely be glad you did.

Catalonia Playa Maroma: Misled traveler's.

Annoying Good day, We are back from our trip and i just have a few comments. We know that we were warned about construction going on with the pools and restaurants. That was fine... however, we were not told about the construction above our room! Historically I do not travel well with the motion etc. so on Monday around 3 pm I felt the need to lie down. Much to my shock, hammer drilling started above our room and I was expecting the drill to pierce our ceiling above the bed. This continued [... read more] for a cpl hours even after I went to the ' so called Privileged' guest services office to inquire. They offered to move us away from our friends and the building we liked to another building with 2 dbl beds. Not the 'King size' we were happy with. The drilling continued until I personally had to go up to the construction area ( after 5pm) and ask the workers to stop with the hammer drilling because I needed to sleep. We didn't get any follow up by the resort. Secondly, after we spent Thursday on an 'AirTransat' jungle event tour, we needed to unwind after a very eventful day and the drilling started again, ( after 6pm this time). I yelled at the workers to stop and go home, but the drilling continued. I went back to the "Privileged" guest services and all they said is that they will make some calls. (again, no follow up) with us. And once again I had to go to the construction site above our heads, around 7 pm, and ask the workers to stop drilling and go home to their families because it was getting late and the drilling was so annoying! Finally, on our last night there, (Saturday night, Sunday morning 3:30 am) we awoke to a very loud pounding above our room, I called the front desk and alerted them to the issue. After much waiting, I ended up going back up to the construction area and had to secure a door that was smashing against a 'cinder block' they had against the door. It was a stormy night and I had to move building material pails against the door to stop the smashing going on. I went back to our room and called the front desk again to let them know that I fixed the issue up there when they assured me they were sending security etc. They never sent security until I told them that I went up there at that hour of the morning to fix the problem. We were flying back to Canada that morning and it was very disruptive. We feel that we were misled by the resort and 'Trip central' was misled in the information that you were to give to your clients, (us). We felt ignored by the resort management team and very disrespected by our 'very legitimate' concerns. So, we are not very confident in 'Trip Centrals ' ability to provide their clients with the correct information, ( but I feel you were also given bad information), considering the supervisor I spoke to at ' guest services' had or pretended to have zero knowledge of the construction above our room

Occidental at Xcaret Destination: Beautiful resort

Went with my husband and 2 kids for a week, and bought the unlimited pass to the Xcaret park. We had a great time - and I recommend it. It was a different experience than our typical beach vacation - but it was a nice change. The monkeys and the jungle-style setting were a thrill. The resort is gorgeous, the food was mediocre and a little disappointing compared to our previous stay at the Iberostar - but we always found something. The staff were mainly lovely, with the exception of our con [... read more]cierges which employed high pressure sales tactics and appeared to be mocking us more than once - it got the point where we would try and avoid eye contact. Overall though - a great week!

Bahia Principe Explore Coba: Group Family Vacation

The hotel is a large. The trolley system is good... but takes some getting used to. The property is well maintained. Rooms need updating. Beach and pools are nice. Wish the pools were better heated. Water is cold. Food is plentiful but needs to be hotter temperature. Biggest concern is the drinks, specifically the margaritas, daiquiris, etc. The lemon juice or simple syrup seems to have aspartame in it, Which makes these days drinks off -putting. Otherwise resort is beautiful and great for a bi [... read more]g group.

Grand Sunset Princess: Amazing Place

What an amazing place the Princess Riviera is. We have been in many places in the Caribbean and so far this is our favourite one. The beach is just as you would expect. The staff is very friendly and will bend backward to help you. The food was awesome with lots of variety. The à la carte restaurant is a must. Our favourites were the Italian and the Japanese. I didn't get sick during our week here which was a first for me. Rooms are of high standard and very clean. The pools were well maintaine [... read more]d and the only thing is that it was not clear which ones were adults only and there would be kids playing in all of them. Sometimes the daily entertainment would be quite loud but at 11:00PM everthing is over and the resort becomes fairly quiet. The resort is a little isolated and you have to take a 20 minutes ride in a shuttle to get to Playa del Carmen. Overall, we will definitely come back

Bahia Principe Explore Akumal: Awesome place!

We really enjoyed all aspects of the resort. The facilities were great and the staff were extremely friendly and helpful. We had a family of four and the room was setup with two single beds and a king bed without having to make the request. We are already trying to plan our next visit.

Bahia Principe Explore Akumal: Very Outdated

This was our first trip to Mexico and our first time at a Bahia resort. The resort is massive, we relied on shuttle service all the time because we were far from everything, a time waster and not ideal with a 6 year old as the walk would have taken forever with him. The buffet was huge and food was great here always, tonnes of variety. The 2 family pools were beyond freezing and my kids only went in once for 10 minutes, way too cold. The beach is nothing spectacular but the water here was warm.  [... read more]Staff were extremely welcoming and friendly, always working hard, etc. The rooms were a good size but beds were hard, bed sheets had stains on them, blanket was very old, shower bar was broken so we could only use the rain shower and pressure was mid range at best, iron didn’t work, and the phone in the room didn’t work, We requested not to be on the ground and this is what we got. I went to the Air Transat desk and the rep advocated for us to be moved, especially after I showed her the photos I took of dirty everything. After 1.5 hours she was successful and we moved. New building still far away but at least on a higher floor - room here was as dirty as the first and we sucked it up. I would go back to Mexico but would never risk staying at a Bahia again, nothing here was so good that I would tolerate sleeping in old dirty bedding again. Not sure how hotel ratings work but I would give this a 3.5 at absolute best.

Platinum Yucatan Princess: Beautiful Resort

The Resort was well laid out, the swim up pool is the way to go. More nightly entertainment would have been nice and maybe starting around 8pm. The al la carte restaurants were amazing, the buffet was good however temperature of food could have been hotter! The Spa was one of the best I have been to!

Dreams Puerto Morelos Resort and Spa: Wonderful place - highly recommend!

From the moment we arrived, we felt comfortable at Secrets Silversands. The food is amazing. The staff - consistently wonderful. Everything about our stay was 5 star. Nothing at all to complain about. We never stood in line, the beach is lovely - the pools were great - with ample loungers for everyone. We will definitely go back to Secrets!

Bahia Principe Escape Sian Ka'an: Wonderful selections of fresh fruits and friendly hospitality

My wife and I stayed at Sian Ka'an over the new year period from Dec 29-Jan 5 '17. This chain of 4/5 resorts at Bahia Príncipe was enormous, likely over 1000 acres with miles of great beaches to walk/run. Ecological jungle at $5 to a guided tour. Different gourmet restaurants about 8 to choose from - The Alux and The Corales (Brazilian Steak House) stood out to be spectacular in quality, taste and presentation - we were spoiled for the whole week aside from the usual breakfast and lunch spot at [... read more] the buffet. Because this resort at Sian Ka'an was adult only, it was very quiet by the pools (4 or 5 separate ones), staff came by to serve drinks - afternoon activities ranged from Bingo to Bocce Ball, Darts, PingPong and Volleyball and various others. We had asked for a change of mattress one morning and a brand new one came before noon. This resort was so huge that commutes by trams or long golf carts were used between our resort to the beaches on the south side of the highway about a 7 minute ride which was quite pleasant as we got to see some exotic iguanas sunning in temps of 27-29C and other small Coati-Mundis - a hog-nosed coon indigenous in the tropics - very cute and harmless. The new year's party was amazing at The Hacienda with fireworks and casino action right after - we had loads of fun watching Elvis, magicians and dancers and acrobats strut their routines and show off their amazing muscular physiques and curvy figures - it was wonderful!! Overall we had a well deserved relaxing week of vacation filled with fun, great food and hot sun - what else can one ask?!?

Grand Palladium Colonial: Great resort, lots to do for the kids

Great resort. Lots to do for the kids. the sports park is great in the evenings before dinner always a few soccer games going on which the kids could take part in. this was our 3rd time at the resort and the resort has definitely upgraded the quality of their shows in the evenings. They were well publicized and definitely top notch. I wish they had a few additional ping pong tables around the pool. these seem to be popular with everyone and lineup are rather long. additionally for the a-l [... read more]a-carte's they need to do something about the time it takes. We went the Mexican and Italian restaurants and both were 90 minute wait's even though it seemed as though the place was empty.

Platinum Yucatan Princess: Great Resort!

We upgraded to a platinum suite, and ended up with a swim up suite, which was fantastic. Service at the beach and at our room by the pool was fantastic! Room service was quick and great, small selection, but good for what when we missed a meal. Food was average, wait staff was excellent, the ocean is very rocky and has lots of coral (water shoes a must). Very quiet resort in the 5000 section, a little more energy by the main pool and of course next door at Grand Sunset which you also have a [... read more]ccess to. Entertainment at night at the main area was good, often brief, but the then continued at the theatre indoors. We only saw the Grease show, which was great (lipsyncing to the main movie parts, they were spot on!). Some of your stock photos are inaccurate however, there weren't any chairs like the above photo near the beach, just palapas and lounge chairs (in abundance).

Sandos Caracol Nature Resort and Water Park: Nice Family vacation,but won't go back

The Resort Accommodation We stayed in the Eco Superior Junior Suite - room 1901. It was situated beside the bridge path to the water park. It was pleasantly furnished and updated. It was cleaned daily and it was a good size for our family of 3. We found it to be a poor location because of the privacy. We did not have our curtains open and when we sat on our terrace, we were overlooked by people using the bridge to get to the waterpark. There wasn’t any hot water to speak of - so we took [... read more] cold showers for the entire week of our stay. The fridge was restocked daily with beer and pop. There was also a water dispenser in the room for drinking water. The entire resort is situated in a mangrove jungle and as such it is not as beautiful as other resorts that we have been to. There are also some strong funky smells as you walk down some of the paths (sewage etc.) Restaurants Our favourite restaurant (from the few that we tried) was the Los Lirios Steakhouse. The food was really good, the staff was attentive, it had an excellent location and cool vibe going on. We didn’t have to make reservations. Be aware that for each of the ala carte restaurants, they do have an adults only night. It is posted in the front lobby by the concierge desk. If you show up to that restaurant with children on the night that it is adults only, they will not let you in. The Italian and Mexican restaurants were OK. We ate a lot of our meals at La Laguna buffet. There was always lots of choice and it gave you a chance to try different things. By the end of our week, we were getting bored of the food. Make sure to get the french fries at lunch, the nachos and pico de gallo were also great. They did do an excellent meal for New Year’s Eve!! Staff The staff were always very friendly and very attentive. There were always people working to improve the buildings, greenery etc. Royal Elite Within 20 minutes of arriving at the resort we were roped into attending the Sandos Royal Elite sales pitch. If you have spare cash in the region of $15,000 to $25,000, feel free to listen to the their sales pitch the next morning. If you don’t have money, don’t waste 2 hours of your life. They make it sound like you are going on a tour of the resort with breakfast, but in the end they come on pretty strong to make you a member of their resort club. They even called us at 8 am to ensure that we were going to attend. From the beginning in the lobby make it clear that you DO NOT want to attend. Water park and pools The water park is split into 3 sections based on height and age. The kids all had a great time there. Make sure you measure your child before you go, so that they are not disappointed when you get there. They are very firm on the height restrictions. Fortunately our 10 year old was tall enough for the adult slides. This kept her occupied for hours. We enjoyed the pool by the beach (not at the end where the activities go on). There were always lounge chairs available. The Beach Although the beach was beautiful and the sand was soft, it was very narrow and the shoreline is rocky. There is also a lot of seaweed that washes up. We didn’t go in the water as it wasn’t appealing to us. We took a taxi to the sister resort - Sandos Playacar. It cost $14 one way and took about 20 minutes to get there. This resort had a beautiful beach and we enjoyed swimming in the sea. We saw lots of fish and could walk out far on the sandbars. Overall we had a nice family vacation. The resort is average at best. We don’t think it is worth the cost or deserving of 4+ stars. I would recommend it to families with small children, but if you are adults only, don’t go here!!!

El Dorado Seaside Suites: Heaven On Earth !!!!

I have been throughout my life to many 5 star resorts......But never anything like this!!!! From the bed on the beach to the amazing quality of food and service.Its all about the people like Gaudeloupe who takes care of you at the Seaside Suites beach,this guy treats you like family to the bartender at Driftwood they are amazing people.The management clearly knows and understands Customer Service and that is what we received over and above.Cant say enough about this place even the beach,which so [... read more]me people BEACHED ABOUT was ok with me!!! The beautiful ocean sound it was all good.

Barcelo Maya Caribe: Great Vacay!

We are just home from one week at this resort and we didn’t want to leave. The resort was fabulous. The rooms were clean and spacious with outside sitting areas. The beaches were amazing and we were always able to find eight chairs for everyone. There are lots of pools and activities. Our four al la cartel restaurants were great too. Kyoto was my favorite. The staff were always friendly and helpful. We all really enjoyed ourselves and ended up not even leaving the resort. We will be back!