Sunscape Coco Punta Cana: Very Disappointed

Wasn’t a good start as we were supposed to leave Toronto at 6am. While seating in the plane waiting for take off, the smoke alarm in the bathroom kept going off. Finally they asked us to leave the plane as they would put us on another flight in 4 hours😡. They gave us a $20 food voucher which is nice, but we already took our breakfast on the plane and ate. 4 hours later off we go. Air Canada also gave an offer to receive 25% off our next Air Canada Vacstion. We have to use a promo code when [... read more] we go online to receive the offer. We landed, got to our hotel and got our room key and went up to the room. As I put the room key in the door somebody on the other side opened the door and the room had already been occupied. Good thing the lady was nice! The bellboy went downstairs, so we had to stay in the hallway for another 15 minutes as it was getting later and when he returned he gave us a key to another room at the far end of the building block 16. We went into that room and it was not a Superior Deluxe room like I paid for. The toilet also did not flush and there was no lock on the sliding door. The shower was a glass stall in the middle of the room and the water from the shower leaked underneath and flooded the floors. There was no privacy at all. The toilet was in a corner also surrounded by a glass door. I called down to the the front desk to tell them my concerns and they assured me it would get fixed. They also told me they had no other rooms to put us in for the night. Came back to the room to find out it had not been fixed yet. So, I went down to the front desk and spoke to a supervisor and he informed me it would get fixed immediately as we went for dinner. After dinner we went back up to our room it was still not fixed. So I called down to the front desk again and got another lady on the phone and she assured me it will get fixed. It is now 10 PM and I’m exhausted. Finally, a maintenance guy and a security guard came up to the room and they were both fixed by 10:30 PM. Our room was at the farthest end of the resort and if you looked out our door it was the Main Street with lots of noise and partying all night. It was the noisiest place ever. Horns honking all night, dogs barking and every morning you could hear the trucks come in with supplies to the resort by 5:30am. Never had a good night sleep at all! There we’re no rooms across from us because we were at the end. When I booked the vacation, I specifically asked for VIP in which I did not get! The room I booked was also supposed to have a desk with a chair and I soaker tub which I needed for my shoulder. That is why I booked that room specifically. I paid $1900 for absolutely nothing. The next morning we went to the front desk to see if we could book some À la cart and they said everything was booked up until Friday. Friday night we booked an à la cart at Mylos. We were sitting near the kitchen as that’s where our table was and we ordered our salads first, my daughter got her salad and was almost done and the server came to remove her plate. I said where is my salad? She looked at me like I had two heads. She says, you ordered a salad? She finally brought me my salad, I ate that and then we got our first course meal. My daughter ordered ravioli and got five little squares. I ordered a lobster linguine and it had one chunk of lobster and about 12 noodles. What a disappointment for a high-end restaurant. As we sat there eating our meal since we were so close the kitchen we heard everybody in the kitchen yelling and screaming dropping plates on the floor it was the noisiest place ever. We left and ate at the buffet because we were still hungry. The next night we ate at the Lobster House which I thought we would get some lobster, well it was $20 a pound if you wanted lobster. Another disappointment. Anyway, we sat down to a very nice meal where we were greeted very nicely and they waited on us hand and foot. The meal was fantastic and everybody was so friendly and that was the first time we ever felt like we were worth something at that resort and that was our last night. Our room was cleaned once in 5 days! At 6pm I had to chase down a maid to get fresh towels. Rooms are to be cleaned everyday. Every morning we ate breakfast at the buffet and we had to seat ourselves. We could actually sit there for 20 minutes without anybody even coming over to ask us if we wanted a coffee or a T and we had our teabags sitting on the table and they just walked past us like we were nothing. I would get up and go get breakfast hoping somebody would acknowledge we were sitting there and bring us back a coffee cup, well that never happened. We had to ask two or three servers for a cup before anyone would finally bring us one. 15 min later. Again, we still tipped. You could really tell these people didn’t enjoy their jobs! During the day they had a restaurant opened so we could walk in and get a hamburger, hot dogs, chicken wings, nachos, and ice cream etc. We went in there everyday and if we went in more that once we got a dirty look. I asked for 2 ice cream and he said, ‘didn’t you already get ice cream?’ Seriously, this is an all inclusive and if I want to go in there 20 times a day I should be entitled to it, shouldn’t I? That happened more than once. As we walked through the hallways and met up with the maids, everybody walk with their heads down nobody was friendly. We tipped graciously every time we got a drink and nobody ever said thank you or anything to us. I got better service at a three star resort then I did at this place. We went down to the beach and apparently since the resort was fully occupied there may have been 10 people in the ocean at once. The beach was absolutely disgusting and the water was full of crap. Filthy, dirty, beach and water. Most of the beach chairs were broke. Too many people selling on the beach and they didn’t leave you alone. I don’t like being pestered when I’m on vacation. Wow, another disappointment. I have never has such shitty service in my whole life out of all the places I’ve been to. I have spent many times at a three star resort and have had the maids say hola every time they passed you and as you’re walking to breakfast and you see the gardeners out there, they would even speak to you. Never happened at The Be Live. Majority of the people working there were very rude. As well as out of 100 people, 5 spoke English. Well, that’s my 2 cents Sorry for ranting, but it’s all the truth. Never again will I go back to this resort or recommend it to anyone!

Alsol Del Mar: great resort

Everything was perfect, just like all the pictures showed. The staff were always on hand to assist us when we need a little help with mobility around the great pool area. The only issue we had was,we only stayed one week and not two. Thanks to all staff.

Excellence Punta Cana: Best resort I’ve ever stayed in

The resort is first class in every way The food was great and the service Excellente We upgraded to Club Class which we enjoyed very much and would recommend to those looking for that extra quiet luxury

Sunscape Coco Punta Cana: Great resort!

Well maintained, very clean hotel! We enjoyed most of our meals esp the seafoods. Honest and friendly staff. I lost my Iphone 7+ With my DL, credit card and some cash on our second day there and within 20 mins, a staff who found it (his name is William and he was the head of entertainment) returned everything. We would definitely go back again!

Bahia Principe Explore Esmeralda: Beautiful grounds

Grounds lovely, not many staff spoke English. No elevators so we had to move to 1st floor. This was disappointing but first floor room in better condition. Drapes on 3rd floor room off hooks in places. Food was adequate.

Royalton Splash Punta Cana: Very good resort

Great pools, good staff. Waterpark is amazing! Food very average, the a la carts on the Memories side not very good and have long lineups. Have to pay to access the a la carts on the Royalton side. The beach on the Royalton side is fantastic, maybe the best I have been to

Bahia Principe Escape Aquamarine: Great resort

We found everything was very beautiful at the resort. Staff were great as well as entertainment. Food was good as well. Only problem we had was air transit on our last day, no one knew where the bus was, we were told to wait at one spot the bus did not arrive until 10am, we did not leave customs until 1145am with the flight leaving at 1230.

Majestic Elegance Punta Cana: Fantastic Christmas

This resort was the perfect fit for our family of 7. We stay in the elegance. Beautiful grounds, clean, beautiful beach. Food was good as far as all inclusive goes. The entertainment team was fantastic. All super friendly and very out going. A great family expierence

Paradisus Punta Cana: smells really bad

We had to change room for 3times because it smells really bad and one of the rooms has bed bug. Food is ok and hotel service people are ok. However, parasailing and hair styling people are liars. We do not recommend this restort.

Bahia Principe Explore Esmeralda: Un hotel... plusieurs niveaux de services

Nous avons séjourné au Bahia Principe Punta Cana à trois reprises, dans un intervalle de temps de 11 ans (deux fois au Bavaro et une fois au Esmeralda). Les trois expériences ont été somme toutes agréables. Les points forts de cet hôtel sont la plage et la propriété des lieux communs. Les points faibles sont la présence d'embarcation motorisée (pollution sonore et écologique) et le fait que l'hôtel cultive une culture de différentiation entre les clients. Même en payant le gros  [... read more]prix, nous n'avions pas eu accès à tous les services offerts au Bahia Principe. Nous ne pouvions pas aller au Fantasia, ni dans la section Ambar, ni souper en famille dans les restaurants gourmets du site (interdits aux moins de 18 ans), ni aller dans les sections réservées au Club. L'hotel Esmeralda devrait avoir ses propres restaurants gourmets. Autres points à surveiller : la qualité de la nouriture et du service dans les restaurants (inégale d'un endroit à l'autre).

VIK Hotel Arena Blanca: Amazing food and great presentation of the food

We had room 5226 and it overlooked part of the beach and ocean. No drawers to put your stuff into but we’re a bit bohemian so we coped. It was clean. That’s a lot of characters! The food was great and we enjoyed the access to it. Loved the hot chocolate and coffee in miridor. Didn’t like the pressure from the condo sales people. Wouldn’t buy or time share at the vik. The staff in the hotel gift shops were not customer service oriented. Reception staff, were pleasant. The focus seems to b [... read more]e on money and from what we saw through our privately arranged trips things are pretty good in the Dominican. We had a great time, and we always do, wherever we travel. The transat individual was not informative and was just putting in his time! The maids were really nice and gave of themselves!

Bahia Principe Escape Aquamarine: Paradise

We thought this all-inclusive adults-only resort was amazing, went with adult children and had a blast. It is a very large resort (many combined) but our part was the best. The food and the rooms etc. were excellent

Secrets Royal Beach: Beautiful Area & Staff

I have stayed at many, many all inclusive resorts over the years, and have accepted that there will be mostly good, and some not so good parts of all of them. And I am not a complainer. That said, I was actually disappointed enough in the food this time to write it down. And the only reason this time is that you sell this resort as a 5 star, and it is not that. It may have been at one point in time, but it is not any longer. I understand the need to control food costs as much as possible, whil [... read more]e still providing guests with variety and creativity. However it was very obvious that the food in the a la carte restaurants was for the most part an extension of what was on the buffet, dressed up on a plate, and or some concoction that was put together with ingredients from the previous day's buffet items. This is not the expectation of what a person should see on a menu in a 5-star resort. Some crossover is acceptable, and expected, but this was too much. The only exception was the Seaside Grill which is a steak restaurant, and that you could not fake. But the rest were very disappointing. Seafood restaurant was the biggest let down, in a place where seafood is plentiful and fresh this should not be. I don't even know what I was eating. And what is with the Asian restaurant having falafal and baklava on the menu?? Last I checked the middle east and asia are pretty far away from each other lol! We didn't even bother with that one. Again, this is odd for me as I take things in stride and accept that the food will be good, and that there will be options always, but I had to provide my feedback this time. Please reconsider your rating for this hotel. You are not providing accurate assessment of this property with a 5-star rating. I have been to 4 stars with better food options than this, and got what I had expected. If you set the bar at 5-star, you better be sure the resort can deliver. On the plus side, the resort was very lovely and well kept, and the highlight was the staff who always greeted you with a smile. A shout out to Israel and Santa in the Italian restaurant bar. They were a lot of fun, with a couple of evenings of well poured, top-shelf beverages, and their enthusiasm and smiles. These two are a definite asset. Overall a good vacation, disappointed in the food for the first time in the 6 trips I have made to the DR.

Dreams Onyx Resort and Spa: Amazing resort

The Now Onyx in Punta Cana is the best resort we have stayed at. We were in bldg. 5100 with a swim-up room. The service was the best we have experienced. This resort is definitely a 5 star. The beaches were great, no difficulty in getting lounges any time of the day. The pool area had lots of activities and also no difficulty in getting lounges any time of day. Our favourite restaurant was Spice.

Sunscape Coco Punta Cana: Resort ok

The hotel was old and needs a lot of repairs..no hot water at times in rooms..had a cockroach.front desk staff was rude took 3 hours to check in and three different rooms. Very disorganized. Way too much people pushing time timeshare.I would never go back or recommend this resort

Sunscape Coco Punta Cana: Needs upkeeping

The staff at the hotel were wonderful. The grounds are well manicured and they have alot of entertainment for guests. Food was great. However rooms are dated and in rough shape. Doors don't close or lock properly and are not of a high standard of clean. Beds were clean though so that was important. Hydro goes off at least once a day. Alot of sales people at all times. We had a great vacation and would go back. However disappointed in check in and the rooms.

Royalton Splash Punta Cana: Awesome time

All I can say is that we had really good time at Memories Splash. We were spoiled not only by the weather but also the quality of this resort and amenities. Food at restaurants was very good with new stuff on the menus everyday. A really good choice for a family vacation. Keep up the good work.

Dreams Onyx Resort and Spa: Needs some attention

The good: beautiful grounds and pool, beach is nice (lots of seaweed and big waves when we were there. Facilities are nice and new - it’s only been opened a year. The bad: despite being only a year old, the rooms already have a lot of issues. Mould and musty smell, improperly functioning AC, TV that breaks and you call multiple times but it’s never fixed, which meant we couldn’t access any of they hotel info such as which restaurants are open when, mini fridge broke but we did manage t [... read more]o get that fixed, spa tub on the deck that drained onto the deck. The ugly: the food. It’s pretty bad, especially the buffet. Things sit too long and the hot food is cold while the cold food is warm. Some of the specialty restaurants are ok (the grill and the French) but I am still recovering from the food and I have a strong constitution (it’s almost been a week).

Grand Palladium Palace Resort Spa and Casino: Good resort

Its a good resort - the beaches are great and pools are nice and clean. Its a big resort so one has to take golf carts to move around in the resort. The service for the golf cars is good. The room service is also very good. We had no issues. However, the food is not so good. We had good food in only 2 restaurants. Others were poor; some very poor. We did not try the steakhouse which had some good reviews.

Hard Rock Hotel and Casino Punta Cana: Amazing Stay at the Hard Rock Punta Cana December 2017

We have been to Punta Cana four times to different resorts and this was by far THE BEST experience we've had. We were at the Hard Rock from December 15 - 22nd. I was a bit apprehensive on going at first, as I was under the impression that it was more of a "party resort" (we were concerned as we were travelling with two kids ages 9 and 11). I was wrong with that impression, it was such a nice, family oriented resort (maybe we were on the family side?). I had previously seen reviews from people  [... read more]that everything was so far to walk to, but that wasn't the case with us at all. We were conveniently placed in block 7A which was close to the kids pool and the beach. Walking back to the lobby was no more than 7 minutes. We had no issues at all. The service from the staff was spectacular - nothing I had ever seen down South. We'd ask for room service, and, upon delivery, we'd receive a call from reception asking us about our experience. We were given 3600 resort credits to use on activities, spa, bali beds, and other amenities. I used some of my credits for the spa and it was a spectacular experience. We also rented out the bali beds for a few days which was REALLY nice - our attendant "Dariana" was fantastic and treated us so well on those days. All in all, I truly felt like a rockstar - top service amenities, the resort was beautiful and clean, great restaurants, the kids had a lot of fun (and so did the grown-ups!). True, the all inclusive is a bit more expensive than the other hotels in Punta Cana with the same rating, but the experience we had was far superior, the best we'd ever had! I can't wait to go again next year!