Stayed at this resort from December 7th-14th. We booked three rooms. Requested second floor, all with double beds and connecting rooms or at least close to each other. Upon arrival we were all first floor. One room had double beds we requested and the other two rooms
Had one king bed. The rooms were not close to each other and they were facing the massive construction of a new hotel being built beside it. We requested new rooms but were not given any. They said they could put a cot in on[... read more]e of the rooms that had three of us staying in it. The cot never arrived... my daughter slept on the couch for 7 days. After complaining to the reception desk management phoned my room. I told him my concerns. I asked that at least my room be moved as soon as possible considering the construction was loud and I had about twenty workers
Right outside my patio door. Nothing was blocking the view into my room besides blackout curtains. I also requested a cot for the room of three. He said he understood and would get back to me. He never got back to me. I listened to construction at all hours. The hotel was not busy so I’m still not sure why my room was never moved or why a cot never arrived.
Service at the Ambar Green was by far the worst of any resort I have stayed at. You could sit in the lobby or the outside sitting area for an hour and never see a beverage server. For the most part if you wanted a drink you had to go to the bar and get one. If the nightlife was happening the wait at the bar was at least 15 minutes. The days I spent at the pool I was served maybe two drinks a day, the rest I had to walk to the pool bar. Even during breakfast lunch and dinner it was a long wait. Two days of the seven I just went and poured my own coffee because I was tired of waiting. Maybe I’ve just been lucky at other resorts with the service, I’m not sure but I don’t think this is normal for a five star resort.
I’m use to problems with aggressive vendors on the beach but not in the resort itself. The little shopping area they have in the middle of the resorts is full of aggressive vendors. I went the third day and never went back.
The beds were extremely uncomfortable. I thought maybe it’s just me but all 7 of my group found the beds terrible.
My daughters room had two cockroaches in it. Now I know all resorts have them but seeing them is disgusting! Out of the three rooms only one room seen them: we told the room attendant and she scooped it up and put it down the drain.. ran water and then flipped a cup upside down over the drain..:. Apparently problem solved.
Trolley service was confusing. We would say could you take us to the Esmeralda and they would say no you have to go two blocks over and get a trolley there. Everywhere we wanted to go we were never at the right spot. This happened all week. So be prepared for tons of walking!
On a good note for this resort...food was good. Rooms were a good size and the washrooms were nice.
Entertainment was really good and the entertainers were always trying to interact with you.
This is the first time I have had a bad experience at a hotel and we travel every year with a group of 7-9. My husband really wanted to try a Bahia Principe. I can honestly say I will never stay at the Ambar Green again or any Bahia Principe after this experience. I save all year to take this yearly trip so I’m not a spoiled picky person.
If you are staying at this resort anytime soon ask for a pool facing room so you don’t have to look at and hear construction during your stay. Cross your fingers and hope they listen to your request
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Sharon -
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Wyndham Alltra Punta Cana: Dreams Punta Cana
oh.we had an awesome time. rented a private cabana on beach for a day! fun.fun fun. would recommend Dreams to anyone. food at buffett was very good. the Wine Cellar was a great night. the entertainment team are execellente!
and travel agency the best!
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Jake -
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Bahia Principe Grand Bavaro: Expected more
The staff were awesome, friendly and did an amazing job of making the stay upbeat and pleasant. Did not think this hotel was a "4", maybe a weak "3". Older complex that was maybe a gem in its hay day but the glitter is gone. WIFI was almost non existent, phone did not work, took 2 days to get the remote control fixed after three calls to concierge. Mosquitos in the room every night. Toilet did not flush properly. Not the kind of things you would find in a "5" star. I guess I was expecting more.
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Elroy -
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Bahia Principe Escape Aquamarine: Beautiful resort. Great location
Beautiful resort. Very clean and immaculately maintained. Staff friendly and helpful. Good adult only section and tram service top notch. Water very rough yellow flag up every day. Beach was raked every day. Some hawkers selling their wares but they didn't harrass you. Don't bother doing the Privilege tour. Waste of your day
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Canada -
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Riu Republica: Alright
Expected better food quality especially from a Riu Resort
People and the service were excellent...surprised the language barrier was quite noticeable..not many excursions to choose from...the draft beer machines were in need of maintenance...
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Private -
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Riu Republica: Riu Republica
The resort was very clean, every evening was entertainment for 2hrs, clean beach, plenty of beverages, food variety was phenomenal, friendly staff (Broken English).
First room location wasn't desirable, talked with reception, they provided us with a better room location.
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Gotmore -
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Bahia Principe Explore Legend: Excellent family resort
This resort was amazing,staff were great ,cleanliness was amazing.definitely a 5 star resort!
Looking forward to returning for another family trip. Lots to do with access to the other resorts around. So many dining options,
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Val62 -
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Caribe Deluxe Princess: The Resort was beautiful and very well maintained
Meals were great, staff was awesome and very accommodating, the beaches were nice, pools area were well maintained. The nightly entertainment was only ok, rooms were a good size and very clean. The drinks and bars were very well stocked.
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Private -
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Bahia Principe Escape Aquamarine: Big Resort
Very clean grounds. Beach excellent. Dining and service great. Rooms a little tired we were put in older area Lighting poor. Air conditioner kept dripping water. Told them at front desk to fix and was fixed for a day or two, then started dripping again. Did this three times. Telephone did not work. Overall great holiday.
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JeniB -
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Secrets Cap Cana: Our new favorite
We went for a short three night stay and were very happy with this resort. Usually when we go away, and we’ve been to many resorts in several countries, we feel like to always give up something. Either we don’t like the beach or the pool or the food or the commute from the airport or the service. At Secrets we were happy enough with all of these areas. Not our favorite beach ever, but a very nice beach, our favorite pool, best service we have had anywhere and the food was very good. Usually [... read more]we like to try new places but we would definitely consider returning here for a relaxing holiday. The only thing we could complain about was that the hallways were quite noisy sometimes from the room and we had to put towels and pillows at the base of the door to block out the noise. Bring ear plugs if you are a light sleeper.
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Lyudmila -
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TRS Cap Cana Hotel: Amazing location
Hotel is not 4.5 * nor more then 3.5 *, food is acceptable not much choice , stuff is very kind , trying to help you , the best waitress in pool is Alba, always nice , kind , with a beautiful smile . The beach is very small and to go to another one not always available with a navette
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Private -
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Bahia Principe Explore Punta Cana: Not quite what it used to be, but still okay
Cleanliness has declined:
1. We had a small leak in the bathroom ceiling, which was quickly attended to. However, a fair bit of material from inside the ceiling fell onto the bathroom floor during the repair. This debris remained on the bathroom floor for the next 3 days (the remainder of our stay), even though the maid was in to clean the room daily. Clearly, the bathroom was never swept or mopped.
2. The phone receiver smelled like it had been used for a colon exam.
3. Bed sheets were no[... read more]t changed regularly. I spilled some lotion on the bed, which again, remained for days.
The grounds were very well-maintained.
Staff were okay. Some very nice and friendly, some not so much.
Food was good. Something for everyone and a good selection.
Free internet - the worst I've ever experienced. Extremely slow, when working. Not adequate for FaceTime.
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Doug -
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Bahia Principe Escape Aquamarine: Vacation of a lifetime
My wife and I just spent a week in Paradise. We went to celebrate our 49 wedding anniversary. At Bahai Principle Green. On our arrival, there was a banner on the door signalling our anniversary and a bottle of bubbly with two glasses near by. And it only got better
Will definitely return
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Mary&James -
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Riu Palace Macao: Will Be Back- But Only If It Gets An Update!
We visited two years ago and just loved it so much we decided to travel there again. We spent one week at the Hotel Riu Macao from Dec 1st to 8th, 2017.
1. This hotel is looking tired. Even though there were some upgrades last year (new pool, two new buildings closer to the water, new eating terrace adjacent to the main buffet) the building as a whole is beginning to show it's age.
2. Our Room:
The sliding doors to the balcony in our room were not working properly as the sensor on the[... read more] doors were responsible for the air conditioning. If the sensors did not meet the air would not come on.
Housekeeping was great, our linens and towels changed regularly but in general the room looked a bit unkept. eg. The garbage can was unclean, the floors under the bed and dressers were not cleaned well. The room was t and if you caught the "drink guy" on his rounds to refill your fridge you were good to go.
The mattress in our room was very hard and uncomfortable. We found that the average couple by age to be older than my husband and I and I'm sure if there were more mattresses as ours there would be some very unhappy travellers trying to have a relaxing and comfortable night's sleep.
3. Service:
In general the service was great but there were a few servers (particularly around the pool) that felt they were "entitled to a tip" otherwise they would bee line it away from you the rest of the day. The servers on the beach side were fabulous and had quite a trek to fetch your drinks. They were always there with a smile and never missed a drive by without asking if you needed something.
The lunch and dinner services at the buffet and the restaurants, again in general, were also excellent! I have to also mention new this year, no reservations were required! Show up and if they are full they will send you away with a beeper to let you know when your table is ready! psst- the lamb at the Italian restaurant and fillet at the Steakhouse were Ah-mazing! The omelettes at the breakfast buffet and awesome selection of lunch salads, cheeses and other goodies.... the hamburger at the fusion restaurant Krystal is to die for at lunch.
4. This property is so beautiful and once they have done a major overhaul it will really be amazing. It is small and intimate and we will return one day once they have made these changes.
Until next time!
Mary and James (Niagara Canada)
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Private -
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Riu Republica: Great new and modern facility
Found the staff extremely helpful and accommodating. Only draw back is that beach is vast but water extremely rough. Apparently because it is on the Atlantic side the waves are always strong...great if you surfboard etc., but for average swimmer under currents are too strong. Entertainment at night so so....and loud until around 11 pm, especially if you have a Court Yard room. Buffet was best deal for choice and quality..forget the fine dining restaurant but the best was the Steak House. Wild[... read more] dune buggy excursion fun as was zip lining. Quite a number of pools to choose from so you could be where there was a lot going on or others that were quiet and serene. All in all my whole family enjoyed the Riu Republic, and we have a lot of fond memories. Highly recommend accommodation.
Just arrived back from 9 days at the Majestic Colonial Punta Cana.
The resort itself is very clean, and the ground are very well maintained. Staff are quite friendly and for the most part very willing to help. The beach was fantastic, and again very well maintained by the hotel staff. Weather was just perfect!!
We had booked the Adults only section c/w butler service etc. When we arrived on Dec 1st it was clear the renovations that had taken place for the past several months were not fini[... read more]shed, this resort never should have opened for at least another month.
The VIP check in was not finished, room had no Wi Fi, phone not working ( big issue if you need a wake up call or have to contact your butler) TV did not work ( not a big deal for us) , mini fridge did not work. We were told, it's not supposed to keep the beverages cold, not sure what the purpose of the mini fridge was for then?
Main buffet washrooms not ready, and a few mornings at breakfast they ran out of bottled water, the hand dryers did not work in several of the washrooms on the resort and also lacked toilet tissue on many occasions We were relocated to the Mirage which was a huge disappointment as our new room faced the construction of the new Royalton, and construction ran until midnight. Not an issue during the day as we spent our day at the beach, big issue at night time!!
I'd like to make a special mention to several staff at the Colonial who helped make our trip memorable
1) Emmanuel our butler - the best ever !!!
2) Hector at the towel hut in the VIP section,
3) Oscar in the VIP lounge
Also special mention to Miguelina our wonderful bar tender at the Majestic Mirage - and of course the beautiful Johanna who made the best martinis!!
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Avionut -
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Riu Republica: Riu Republica Punta Cana. Great Resort.
Grounds were clean and well kept.
The beach was very nice. Large waves (a matter of preference - I like this)
We booked an oceanview room and we were very happy with the view, the quality the size and the cleanliness of the room.
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Smoore -
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Now Garden Punta Cana: Great short stay
The Now Garden is a smaller atmosphere place. The check in was very informal and very quick. the check in staff, especially Eva M. was extremely proficient and friendly. The accommodations were clean and comfortable. The Italian restaurant just off in the Lobby was excellent pasta foods and pizza's for dinner which also has the breakfast areas. Caroline was the door hostess who was a special treat with her exceptional kindness and friendliness. Luis at the little Lobby bar was also very friendly[... read more] and a pleasure to deal with. The other restaurants which is a short tram ride or about a 10 min walk over to the Lorimar were also good in regards to both food and service. The Lorimar's had nightly entertainment which keep the large gathering pleased with various much and a variety of entertainments. The disco that was upstairs and open air concept keep the after show crowd dancing and half open , half close concept is a nice concept with the night air blowing thru. They had a beach party with a bar on the beach and a very nice fire show.
They did have some issues with continually running out of beer through out the days at the poolside bars which had many patrons unhappy. I found the beach area to be very large with plenty of available lounge chairs. One of the items that was confusing is that there are no wrist bands and there are VIP areas that are not clearly marked. I went to several areas the staff informed me that I was not VIP status and was not allowed there ( One bar and pool area and a restaurant by the beach). It would be a good Idea for the check in staff to advise of this . Overall very pleasant experience. Would consider a return visit.
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Private -
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Iberostar Selection Bavaro Suites: Amazing Resort
We stayed recently at Iberostar Bavaro suits with another four couples and head great time. Grounds are beautiful; beach is big so we had no problems to find a place on the beach. We all love ocean and although was rough sea we were able to enjoy water and swim. Entertainment was good and weather nice. What to say about a food? It was plenty of food and large variety of dishes and also very nicely displayed. Rooms and all restaurants were very clean. Also we were lucky to see a beautiful Christm[... read more]as decorations. Staff was pleasant, smiley and friendly. We loved time spent at the resort and resort itself. We would definitively go back.
Amazing resort, fantastic food and service, very nice beach, but lousy entertainment. Nice a la cart restaurants especially buffets and barbecue.
Very nice holiday lights around whole area and decorations.