Royalton Hideaway Riviera Cancun: Beautiful Resort!

Very nice resort but too far from the city. There was also a really strong sewer odor in all the elevators. The staff were helpful but couldn't speak English very well. The concierge was always trying to sell us the resort credits. To top it off, my husband sprained his ankle going into the ocean. There should be signs up alerting the people to be careful going in because of bumpy sand when entering. Hotel was nice enough to lend us a wheelchair for the remainder of our stay. The washroom is ext [... read more]remely small.

Bahia Principe Explore Akumal: Lovely resort

The buildings and grounds are kept immaculately and the staff are absolutely wonderful. The food was delicious whether you were eating at the buffets or a la cartes. We spent most of our time on the adult only beach which was very relaxing and enjoyable. The activities staff on the beach facilitated yoga, stretching, fun games and Spanish classes.

Royalton Riviera Cancun Resort and Spa: We enjoyed our stay!

This place has a daily schedule full of activities for kids, adults and/or families. Schedules of daily activities are posted a week at a time so you can make plans. All the pools are great. The restaurants are great. The staff at all levels were great too. The one negative was the concierge on my floor who couldn't understand or get it when we said no to the "time share breakfast." They don't call it a time share but it is! For a 3 year old hotel and a five star rating the room we had was in n [... read more]eed of repairs ( rusting faucets, broken desk top, dirty curtains, broken chunks of wood from doors to furniture and a broken door handle). The TENNIS Pro (HECTOR) was amazing. I participated in the lessons as did my daughter's. We thoroughly enjoyed our lessons and looked forward to them daily. The resort is surrounded my mangroves so there are mosquitoes in the evenings. The beach and sand are great. Swimming in the ocean was fantastic. Resort is located 15 minutes from Cancun Airport and is situated by itself which we enjoyed. This holiday for us was about just relaxing and not running around to and from tourist sites. The spa was also very good.

Ocean Riviera Paradise: Amazing Resort

Great resort , great people , great shows, no complaints. Only thing alot of the workers don’t speak English at all. The beach is really nice but the people don’t stop harassing you for massages on the beach. They ask you over 100 x same person. Also the water in the beach there’s a lot of rocks. . Otherwise fantastic.

Grand Palladium Kantenah: Great Trip

We had another great trip to Mexico to the Grand Palladium Kantenah, it is our yearly trip that we have been doing for 10 or more years now. The resort has been doing reno's all over the place so it just keeps getting better all the time, the people are very friendly and helpful, the food is fabulous the beach is great you can't ask for a better place to spend your vacation. Our only complaint was the ride back to the airport, the driver showed up 40 minutes late to pick us up then he drove [... read more] like a maniac in heavy traffic doing 140kph until someone screamed at him to slow down and not try and kill us, we did make it to the airport a little shaky but in one piece. We are already planning a return in April instead of going back to Cuba.

Bahia Principe Explore Tulum: FANTASTIC!

Food was great. Lots of variety. The beaches and water were stellar. The grounds were stunning. Animals all over the place. The whole place was very alive. A long way from the airport and any towns but we will be going back.

Barcelo Maya Caribe: Barcelo Maya Caribe

The hotels grounds are beautiful. The 4 resorts, Beach, Caribe, Colonial and Tropical are all within easy walking distance of each other. Fifty percent of the staff are friendly in that you were greeted with a hello as you walked by. The pools are great. The kids play structures are second to none. Awesome! The food is good, but often repetitive. Guest services are very helpful. The free WiFi is terrible. It is available for 3 hours per day and you have to go to the mall area to access it. If yo [... read more]u want WiFi access, I suggest buying the package for the week, about $40. Otherwise, it's $9/day. Our check in was a disaster. It was further complicated by the fact that the desk clerk did not speak English very well. We have been to other similar resorts in the area, and our overall experience was much more satisfying.

Akumal Bay Beach and Spa Resort: Very nice Resort

Staff works hard ,very nice grounds and well kept . Need a few lounges around the main pool area , Not everyone likes the sun beds , Good variety of food choices at the buffet. Asian eatery was our favorite. Rooms were very nice and clean. Take insect spray as bugs were hungry .

Akumal Bay Beach and Spa Resort: Great resort

Buildings staff and food great. Sweet drinks disappointing. Tasted like they were all sweetened by sweetener. Noise above below and beside our room annoying and frequent. Sounded like furniture moving and heavy walking feet. Wished their was more pool and beach sports. Pool water very cool

Sandos Caracol Nature Resort and Water Park: Good for family!

Love this place, more natural and lots of things to do especialy for young families . Recommend this place to anyone who want to enjoy life, nature, a nice beach and different good restaurant. Service was good also and room, was nice (we had monkeys on our balcony)

JOIA Paraiso by Iberostar: 5 star experience!

Staff are super friendly and go out of their way to keep you happy. Very clean and great variety of restaurants, which you should book as soon as you arrive as they fill up quickly. The entertainment staff by the pool and for the shows are wonderful and if it rains, the spa pool is a great option.

JOIA Paraiso by Iberostar: WOW, just wow. An incredible resort.

This is the most beautifully designed hotel I have ever been to. The architecture is elegant, extravagant and inviting. The staff were gracious, kind and charismatic. There was so much to choose from everyday during the breakfast, lunch and dinner buffets. The à la carte restaurant were awesome. I especially enjoyed the Japanese and Italian. I was able to book an excursion at the hotel called Emotions. I would highly recommend this one if you would love to ATV through the jungle, zip line throu [... read more]gh the trees and end your day in a beautiful cenote. I will always remember my days in the sun, poolside, sipping Piña Coladas. Take me back!! I miss it already.

Iberostar Waves Paraiso Beach: Fantastic All Inclusive

Having traveled to many Caribbean destinations and different all-inclusive resorts, we found the Iberostar Paraiso Beach to be on of the best we have visited to date. The property is large, but due to the extensive vegetation, it was a pleasant walk from place to place. The golf carts are frequent and we could always grab a ride if we chose to do so. We enjoyed the food in all the restaurants and ate at 4 a-la-carte restaurants (the Steakhouse, the Japanese, the Mediterranean and the Mexican). [... read more] We also ate at the Taco restaurant and the Rock Star Cafe. The Beach Grill was excellent for lunches and the main buffet was fantastic for breakfast. We even tried the room service and our pizza arrived in well under the time they had given us when the order was placed. We found the grounds were impeccably maintained and the lighting up of all 5 of the resorts for Christmas was beautiful. The staff was very friendly and accommodating and everyone spoke English. We enjoyed the pools and the beach, although beach chairs were a bit difficult to find at times. We enjoyed the golf course. It is a lovely course that is very well maintained. We would definitely go back to this Iberostar and we plan on visiting other hotels under this brand in the future.

Ocean Riviera Paradise: Nice, clean, resort

Hotel was nice, beds were comfortable, food was tasty, entertainment was fun. The only negatives, front desk and about 90% of bartenders, servers, seems to lack the value of customer service. The fact that housekeeping and hotel maintenance, such as floor tiles needing to be chiseled out, starts 8:30 am. So, we came, we saw, but will not be back again to this resort.

Iberostar Waves Paraiso del Mar: Iberostar Paraiso Del Mar Review - November 2017

Our family of four stayed here at end of November and overall our experience with the hotel/resort was very good. This is a very big resort and even though there are shuttles we found at times they were few and far between. Our family did a lot of walking so be prepared!! Staff are very friendly though and the customer service was excellent. The grounds were exceptionally clean and well maintained. Public areas were mostly very clean. Pools definitely could use a bit more clean up with respect  [... read more]to empty cups/dishes but otherwise they were great. Bathrooms by the beach were gross (as we’ve found at all resorts we’ve stayed at in Mexico), but the other restrooms by the buffets and in the lobby areas, etc were very clean. Our room was pretty good overall. I would say it could stand to use a bit of updating and the beds weren’t the most comfortable, not like at home, but were okay. A few issues on arriving in our room i.e. no hand soap, no coffee and during the week our safe wouldn’t open. However, when reporting these issues to reception they were there very quickly with someone to address/correct any problems. The only thing we didn’t like was the push from the staff beside check in/out to sit through a session to buy property or a timeshare through Iberostar as the attitude from one particular staff member wasn’t appropriate. I don’t need to hear that you’re “just doing your job”. I’m just on vacation and if I’m interested in sitting through any sessions on timeshares or buying property there, then I will approach someone. I don’t appreciate the staff being so pushy about it and having an attitude when I politely said I’m not interested. Food overall was very good. We ate at three a la carte’s (Mediterranean, Japanese, and Brazilian). By far the best was the Japanese and Brazilian. The Mediterranean wasn’t really enjoyed by anyone in our party. It was so hot in the restaurant. Odd because the Brazilian was just beside it and it was very cool inside. It was just so uncomfortable. When it’s cooler outside then in you know that’s a problem. The food itself was just okay. Some of the appetizers weren’t very appetizing. The main part of our meal was alright. My chicken was dry though. We didn’t like the dessert choices either. It was like eating at the regular buffets. The regular buffets were good although I would have liked to have seen more of a variety especially with this being our third time in Mexico. Lots of amenities for the whole family. A little pricey though i.e. seadoo with someone else driving for 30 minutes was $60 US I believe we were quoted. Parasailing for two was $120 US for 30 minutes. The pool area was excellent. Especially for the little ones there is shallow areas and areas that have a slope to enter which was great. I appreciated that this resort had quiet areas at the pool so depending on where you sat you could get away from the noise of the bars if you wanted to. Never had an issue finding seating there even some of the beds with the canopies were open if you went throughout the day. Beach was excellent. Water could be a bit choppy at times but overall we had a great experience there. Only recommendation I would suggest would be for Iberostar to look at their policy about putting towels on the chairs. I have never been to a resort where you can’t go put a towel on a chair and come back to the chair later. At Iberostar if you leave a towel unattended they not only take your towel but you lose your beach chair. This then requires a trip to the lobby to sort this out and get new towel cards which is a huge hassle. I heard a lot of people complaining about this while we were there and having stayed previously in Mexico twice at other resorts, I didn’t appreciate this policy as this has never been an issue at other hotels/resorts.

JOIA Paraiso by Iberostar: AMAZING RESORT

Will definitely come back to the beautiful place!!! Made "our" honeymoon way more relaxing with all the amazing food and entertainment! The best one yet! Staff was very friendly and very helpful!! View was amazing as well!

JOIA Paraiso by Iberostar: Outstanding customer service

The grounds at this hotel are gorgeous but I can't say enough great things about the staff. The service was impeccable! From the check in to the check out, the service was always fast and super friendly. We had a few hiccups in our room; safe not working, power outage, balcony door not closing, but the staff attended to all these issues and resolved them immediately. Thanks to everyone for a fantastic vacation.

JOIA Paraiso by Iberostar: Incredible !

From the minute you walk into the Grand , you are greeted with a cold towel and welcome drink. The hotel itself is like a palace and the staff make you feel like you are royalty. The rooms are impeccably clean and spacious. The bathrooms are huge and have 2 separate sinks and a jacuzzi bath to enjoy. The bed was comfortable and there is a pillow menu for your comfort. Loved having room service breakfast and coffee on the balcony. You will not go wrong with this resort!

Dreams Jade Resort and Spa: Spectacular, but not quite perfect, resort!

This was my first all-inclusive experience, but it was my girlfriend's seventh, so this review includes feedback from a first-timer and someone with experience. Pros: FOOD, FOOD, FOOD. The food was the best food at any resort, ever. In some cases, better than food back home. We point this out specifically because we know that food at all-inclusive resorts, although abundant, usually isn't as good as one would expect. My girlfriend who has nearly traveled the entire world in search of the bes [... read more]t Tiramisu, said that "Capers" (The Italian Cuisine restaurant) had the second best tiramisu outside of Italy she's ever had (there's one in our hometown in Nova Scotia that was just slightly better). The fact that the a la carte restaurants were unlimited, and first-come-first-serve basis (no reservations) practically made the buffet obsolete (more on that later). Of the four a la carte restaurants, the one we would rate the lowest was "Spice", the Chinese Cuisine restaurant, but it was still quite good. If we were able to see the teppanyaki show, or if we ordered from that menu we likely would have enjoyed it more. "Mercure", the French Cuisine restaurant was by far the best. They had a filet mignon that was (literally) worth writing home for. It was the only restaurant we went to twice for supper, but we wish we likely would have gone more if we had more time. The lunch a la carte restaurant was also awesome, "Castaways". We went there for all but two lunches when we discovered the lunch buffet was also quite good. The resort was small, which was nice, it was never over crowded, and the rooms/buildings were laid out around the restaurants and garden which were central. Everything was very easily accessed by foot (no more than a 5 minute walk from one end of the resort to the other). Everything was really clean and the facilities were very well maintained. Service was excellent. We can easily see why this is one of the highest rated resorts in the area. Cons: The doorknobs in the room were a real pain to use. It actually made getting out of the room or the bathroom difficult. I'm not sure if it was just our room or if other rooms had this issue. The lounge chairs on the beach were not very comfortable. I didn't have many complaints about them but my girlfriend indicated that they were the one of the least comfortable she's had at any resort and indicated this would likely be the biggest improvement they could make. VIP Services staff - though very friendly, they were very aggressive about getting us to sit through the presentation(s) they offered in exchange for coupons or other things. It got to the point where we would intentionally avoid the lobby to avoid interacting with these people. My girlfriend says she'd normally like to hangout in the lobby and enjoy time there so this was something that she found detrimental. Otherwise, if you don't spend much time in the lobby, then I don't think you'll have this issue.

Bahia Principe Escape Sian Ka'an: Best vacation ever!

Just got back December 9 and wanted to share our experience. We stayed for two weeks in the penthouse suite with roof top Service Our Butler Yair was one of the kindest and generous people we have ever met. He never let us down, gave us all we asked for and more. When we return will definitely request him. Aromatherapy in the room every night, and I had asked for milk for my coffee in the mornings and he made sure I always had some. Food The best buffet was actually at the talum,  [... read more]much more choices than the rest of the hotels. Breakfast was very good at the Sian Kaan, and the chef would make your eggs any way you liked them. When you book at this hotel you get premium drinks like Crown Royal and Baileys also at the Akumal, but they make you pay for them at the cobra and talum. Beach The beach is beautiful, calm and fish everywhere! Every day at least twice I would feed them cereal bars, they loved it, don't forget to do this, what a great experience! Also no vendors on the beach which was nice. The downside was that when we booked this resort we were told that we had an exclusive sian Kaan section of the beach, not so, shared with the Akumal adults only and no chairs except after three o'clock! Very annoying! So we paid the young guy at the water excursions hut $2 every day and he saved us chairs. I know it sounds rude, but at least we got a couple of chairs. And we paid for a so called private area! We would spend hours there and people would never show up with towels on their chairs. Pools The sian Kaan pools were a bit too quiet for us so we spent most of our time at the Akumal infinity pool or the beach. Entertainment All of the shows were pretty good, especially the magic show! There is a show and activity board in the sian Kaan updated every day so you can plan your evenings. Transportation Trams were great, including one that goes directly to the beach. They are all color codes with destinations so you never get lost. Excursions We only did one that was free, they took us to a jewelry store, we were only suppose to be there for half hour but two hours later they picked us up and took us to the worst part of playa de carmen! I didn't want to get out of the taxi! Basically an outdoor market, Was really shady and not enough time to allow travelling to the high end stores to shop. The driver told us when we got there that we had to stay for four hours! I was like, "I don't think so!" We booked through the Air Transat rep and he told us two! After some bickering he finally agreed to two hours! I thought we were going to get stuck there, and I am sure if we had not gone with another couple the experience might have been a lot worse! We found out later that the driver worked for the owner of part of the market and the restaurant they wanted us to eat at! Was really shady, and very uncomfortable feeling, and was way out of our comfort zone, not to mention there was nothing in the market that was not on the Hacieinda at the resort. My husband got a tattoo in the hacieinda there, really safe, and the guy use to have a shop in playa de carmen and has worked at the resort seven years now, he is very talented! His name is William, worth it to visit him, his work is amazing! All in all it was a fantastic vacation actually the best we have had so far! Would highly recommend this resort, and we will be back for sure!