Grand Sirenis Riviera Maya: Amazing Resort

Very good family resort. Every details were taken care of for adults as well kids. Smiling and welcoming staff workers who make you feel home. We were able to spent some quality couple time as well family time.

Sandos Caracol Nature Resort and Water Park: Great place for the families.

We went to Sandos Caracol with our family of 4. Two kids of twelve and wife and I. Upon being greeted in the lobby, we checked easily and were offered by one of their staff to sit down to be explained a few things about the hotel. They did explained a few details about the restaurants and other info, but also tried getting us to go for a sales pitch breakfast with them to try to sell us some kind of timeshare for their hotel. When getting towels from the pool side, the guy tried selling us tou [... read more]rs. So we felt everywhere we went, someone was trying to sell us something. Once we knew to mind own business and avoid these salesman... We loved the place. Food was great, the Intl buffet had lots of great food to choose from. The Italian buffet was also fantastic, especially for breakfast. The a la carte restaurant were very good, especially the Riviera. We booked our tours with our travel operating company (BD) and were very satisfied, even after a miscommunication error where they disn't tell us of a surtax on a park. They decided to give it to us complementary for the troubles they may have caused. BD were very attentive to our needs and tried to accomodate us as much as possible. Waterpark was great. Main pool was a bit small but also very good. My kids loved playing volleyball. Our room was clean but nothing fancy. We had to ask a few times for extra towels. No animals made of towels. Beds were clean, confortable and room kept clean. Beach was very nice, but too many rocks as you go into the water. Bring water shoes. Overall, a very successful trip. I would recommend the hotel to any family.

Barcelo Maya Colonial: Very nice resort

From the flight with Air Transat to and from was on time and we had the Option Plus , so we had something to eat , wine and chocolate bar and blanket ,neck rest and special line to check in and extra baggage allowed. Quick friendly check in The Barceló Colonial Jalisco Bldg. Are room was close to the beach. Great maid service and fridge replacement service 5 * Cleanliness on Resort 5* Buffet at Colonial 4* Buffet in evening at Caribe and Maya Beach are new and enclosed now with  [... read more]A/C 5* appearance( but food 3.5 * ) food cold on 2 occasions and overcrowded because they shut down half of the area. We stayed 2 weeks had Distinctive Group and had 10 A La Carts. Atmosphere compared to anyplace where we live is a 5*. Maybe we were lucky but I enjoyed every A La Carte. We had to cancel dessert on 2 occasions because I was so full. Very nice updates We went to Barceló Palace Supper Buffet . Food was better than the other buffets. Beach is one of the best in the area on Maya beach side. They are trying to cater to people. They had pool side service and sometimes beach service for drinks. Entertainment on Colonial section is hit and miss Great, M. Jackson Show and Circus , Fantasia Show.Maybe they could have some daytime entertainment . They have extra things to do at an extra charge, bowling, surf rider,casino, premium alcohol. But its there if you want it , we did not this time , Maybe next time. I think the Barceló continues to keep up with the consumers demands., you get what you pay for . Overall a 5* experience . We came home a little spoilt and heavier. A Great Vacation!

Valentin Imperial Riviera Maya: Fantastic resort

Grounds well maintained. All the staff where very friendly and gave excellent service. Exceptional rooms and room service done wonderfully. My third time at this resort and it keeps getting better. Will be returning next year.

Bahia Principe Escape Sian Ka'an: Fabulous stay ...again!

My husband and I just returned from 7 days in paradise. It hurt our hearts to leave! Fabulous service, fabulous food, drink and beach. This hotel does not disappoint! The only fault I would mention is that rooms are beginning to show their age, but that's minor compared to the overall experience

Ocean Riviera Paradise: Amazing time at Ocean Riviera Paradise -Privilege

Resort was wonderful! Privilege was worth every penny. Our butler,Ariz, took amazing care of us. We highly recommend the resort and the upgrade to privilege. Beautiful beach, beautiful resort and awesome service.

Bahia Principe Explore Akumal: 4 star resort

GOOD: Good rooms, clean resort, good transportation within the resort, no annoing beach sellers, no annoing time share sellers. Big resort, feels safe, good green grounds. Plenty of beach umbrellas, adults only zones, some very secluded areas on the beach for quiet sleep. BAD: Food is just ok: always something to eat, but poor selection of meat, fish and cheese (no beef, pork is always dry, fried chicken, fish was often absent or offered in 1-2 cheap choices like tilapia, only 2 to 4 kinds of [... read more] basic cheese). Restaurants offer less veriety then 5star should, and tasted so so. Brazilian restaurant was a joke - food and service - both crap. Beach is long (~3km) and mostly clean - great for walking, but swimming is poor - just 3-4 areas where you can actually enter without breaking a leg and only 1 small area where adults could swim without touching the rocks. 1 area is great for kids up to 10y.o. (its about 50m x 50m and only 1m deep, so kids can learn to swim there safely). No snorkelling anywhere. Minimum 1.5hr drive from the airport. VERDICT For $1,300 CAD per person in low season it does not worth it. If you are a foody or a swimmer - look elsewhere. Otherwise you are ok here. Note on the same shore: Sirenis offers better food and better swim for less money; Barcello offers much better food and much better swim, similar rooms and resort amenities for the same money. Happy vacationing 😊

Ocean Riviera Paradise: Great Resort!!

Beautiful brand new resort with lots to do for everyone! Food was amazing and there were tonnes of options... Seems like a really great resort for families as well since there are lots for kids and adults to do. Wasn't a big fan of always trying to up sell on better liquor or wine at the restaurants, but I suppose that is how they make more money. I also thought that the spa was overpriced for what it is (the massages on the beach were much better). I would go back in the future for the price w [... read more]e paid especially, even thought I am more partial to smaller adults only resorts.

Ocean Coral Riviera Cancun: Wonderful Experience!

Lovely atmosphere, friendly service. Beautiful beaches and pools with drink services to each. Getting into restaurants for dinner was quite the wait but worth it once you’re in! Nightly entertainment was okay, some nights better than others.

Barcelo Maya Caribe: Very Disappointing!

We could have just as easily gone to Las Vegas. The buildings were all shiny and glitzy. Definitely nice but just not Mexican. Positves: The food was plentiful. The drinks were good and at some bars they had premium brands. The beach was very nice. The room was comfortable and quiet. We were immediately checked into our room and they put my son and his wife across the hall. Staff was pleasant but not friendly. Negatives: At check in we were not provided with any information about the r [... read more]esort except a map of the resort. When we entered our room there was an overwhelming odour of must and mold. I called the front desk and asked if they could put a deodorizer in and they sent someone right away. I would have asked for another room but my son had already unpacked and I wanted to be near them. It was better for one day and then the smell was back the next day. I asked for a refresh again and once again they responded immediately however once again it only lasted one day. We decided that since we were not in the room much and it was not hot we would live with it and open windows when we could. WIFI was only available at very limited 2 times during the day and only in a small area of the shopping mall. Not even enough places to sit. We were given coupons to be used to reserve our meals at some of the special restaurants. We went to the guest services right away the next morning and we were not able to get our meals at any suitable dining times (either 5 pm or 9 pm) too early or too late. Went back a few times to see if there were a cancellation but we were only able to get one at the Mexican one and the Japanese one. At the Mexican one there were many empty chairs (more than 10 and no one came in to fill them. At the Japanese one there are supposed to be 12 chairs around the chef and he puts on a show. The fun in that was to be interacting with the other 8 people in the group but the 4 of us were alone. Once again a disappointing expereince. There was also an unpleasant altercation with our server and my daughter-in-law over the sake she bought for us. Really ruined the evening. So we had to eat all the rest of our meals in the buffet. There was lots of selections but all the food was either luke warm or downright cold. We started to just eat the food that was supposed to be cold. There was only 2 places to eat - the main buffet or the lunch only beach buffet. Very limited selection and once again COLD. I started to live on soup. There was another place called the Sports bar. It was mainly appetizers and snacks. It was a sports bar (surprise) and very noisy. There was no place to get a late night snack or drink because everything closed early (11 pm.) The beach chairs were plentiful and the sand was lovely however I was not expecting so many stones and rocks to get into the water. Water was clear and lots of fish swimming around. The water sports were too far away up the beach and mainly snorkeling. If there were any activities during the day we were not aware of them because we were not informed of anything. There was a main stage in the lobby of the outdoor shopping mall. They lasted about an hour and it was a surprise every day. They just set up folding chairs in the open hall. However the weather was very cold for 3 days and I had no winter clothes so sitting outside stopped many folks. We were thinking it would be fun to have so many activities available but everything cost extra. All in all a very disappointing week. Even if we had paid less it still would have been a failure but for the price we paid even a worse experience. We will continue to go to Mexico but certainly not this one!

Catalonia Playa Maroma: Great resort, 5 stars service

Unfortunately because of construction noise beside room 5118 we asked to be transferred to another room. Due to overbooking the hotel manager transferred us to Catalonia Royal Tulum which was great too. No fooling around they called and paid a taxi to the hotel and gave us Privilege guests and massages for free. Wow what a service. We want to go back to Catalonia Playa Maroma because we did not have enough time to appreciate this hotel. We recommend this chain of resort very much. I personnaly c [... read more]ompare this chain of hotels as Top Hotels and resorts.

Ocean Riviera Paradise: I had a great time.

I love this resort. The staffs were friendly, the room was big and clean. Food was good, we got to eat at a-la-carte restaurants every night. The food at the Daisy snack bar was excellent. My kids loved it. They enjoyed eating while swimming very much. The shows were good too. I loved the bowling. This is absolutely a 5-star resort. The only thing that I did not like about the resort was the beach. The beach was beautiful but there was a lot of rocks, but there is nothing we can do about it.  [... read more] Overall, this was an amazing all-inclusive trip. I highly recommend my friends to go there.

Grand Riviera Princess: Ok resort

The resort and the rooms very clean and in very good condition. Food fresh, lots of fruits, but seemed the same all the time. Beach Sandy, but the water right where the main beach is smells, and it seems like there is brown water comingnoutnof the sink holes in the ocean close to the beach. Not sure if that was sewer or something else. Space on the beach very compacted. Everyone was on top of each other.

Bahia Principe Escape Sian Ka'an: First time but not the last!

First time to Mexico and all I can say about this resort was it was. 5 star from the time we were welcomed with smiles , drinks and wet cloth to the time we left with hugs from the staff. Food was excellent from the a la cartes right down to the buffet. Snack bar by the pool was awesome, daily cleaning was bang on, with turn Down service at night to boot! Never had to wait for trolleys, and the 10 min ride to the beach is nothing..if your looking for a party place, this is not it , although th [... read more]ey do have a disco in the other hotel. This is a low key , older crowd place to chill and relax and get pampered. Beach is nice but rocky but next to the dock it's sandy and you swim with fish,!! Too cool.. There are a few pools located close to each other so always chairs and fresh towels all day long, with waitress service.. Both places have the waitress handing out fruit kebobs.. yummy. Drinks are premium and asking for stronger is not a problem! Loll Lots of activities to do but at $50 to $100 a person/US..( coming from Canada) that's pricey if you want to do a few. Definitely giving it a 5 star..and going back next year.

Paradisus Playa del Carmen: 5 star all the way!

This was the 6th all-inclusive we have been to, and by far the best! Very family-oriented, great service, great food (not just for Mexico standards!) The pirate pool and baby club were both great for our 2&4 year olds!

El Dorado Maroma: Ahhhhh!

Very Relaxing atmosphere. Small resort with very friendly and attentive staff, personalized service. Beautiful white sand beach. Gourmet food, nice selection of restaurants. Peruvian was our favourite! Palafitos was an excellent restaurant with amazing food and worth the extra charge. Large suites, we had infinity pool suite with beach bed and chairs on our balcony. Turn down service nightly. Very attentive towel service staff, Manual sprinted to set up our towels and chairs everyday! Be [... read more]ach beds very comfy! Man made Island with hammocks for a peaceful retreat. Ricks bar has a rooftop sitting area to enjoy the starry nights. 24 hour room service had a great selection. Any minor concerns were addressed right away by the staff. We loved our vacation here! 5 star and great value!

Bahia Principe Explore Coba: Great Resort!

The resort was very good. Lots of food options and transportation around the resort. Service was always very good. The air conditioner in our room did leak a fair bit but otherwise was very good. We couldn’t get our room service to work to get food in the evenings but otherwise everything was perfect.

Platinum Yucatan Princess: Luxurious Resort

Luxurious, clean, modern, all inclusive; professional and friendly staff, upscale dinning and spa, amazing shows with live bands, and entertaining recreational activities. You are able to carry out your ideal holiday for all tastes and ADULT ages. I highly recommend the Platinum swim out suites. They are worth every penny invested in your vacation. Reliable internet everywhere!

Grand Palladium Kantenah: Best resort

We visit the resort in december as a couple for the first time in Mexico.We visit Cuba and Dominican Republic before but Mexico is way far better compare with the other two.No issues at all , food ,accomodations and transport were great.Congratulations for Grand Palladium Kantenah team! Val

Ocean Coral Riviera Cancun: Beautiful resort

I'm a loyal RIU hotel traveller and this resort provided all the amenities I needed. Wi-Fi all over resort and beach, room service and great food and service. Very clean and safe. The only thing that I would have liked was a little better entertainment at night