Dreams Puerto Morelos Resort and Spa: Return trip even better than the first!

Everything about this hotel is amazing, from the rooms, food, pool, spa, customer service! Definitely will be going back again, hopefully soon! Variation of dining on this small resort is amazing, poolside American offerings as well as traditional Mexican food, cooked up fresh before you on the grill. Bars very accommodating for any drinks you desire. Great daily activities with a fun and attentive Entertainment staff. Concierge went over and above to help me out with a situation I had. Try  [... read more]the Fish Spa!

Secrets Huatulco: What a trip

We could not have had a better time anywhere. The resort was everything that our agent (Carol) at trip central told us about. The food was excellent, our room was so comfortable, then view was exceptional, the staff at Secrets were extremely friendly and just great . I would recommend this resort to anyone that is considering travel to a sun destination. Huatulco Mexico is a wonderful getaway and so clean. Thank you Trip Central and our agent Carol for making this trip such a memorable one.  [... read more] Wayne and Kimberley Glibbery

Secrets Huatulco: excellent as always

service was only slow one day at the beach . thinking a change over is staff . all very good . room service excellent as usual , rooms nice and clean and resort spotless . As a returning visitor to the resort and area . Lots to do if you want , lots of relax if you want . Only once did the lobby staff seem a little pushy to attend a preferred club meeting . trying to get you to buy into a preferred club , not a time share or shared ownership but a club. wanted us to bring our DL credit car [... read more]d and passport. we did not attend

Secrets Aura Cozumel: Great Vacation!

This resort is actual big, there are two sections. A preferred club and regular side, but both are connected. You can also have access to Sunscape Sabor right next door, which is sister resort. My husband planned this trip for my 50th Birthday and they sure treated me well on my birthday. Overall, the beach is good, but a big rocky. The weather was fabulous, and the island is quiet. All the restaurants are top notch one of very few we have been to in Mexico. The great part is no reservation [... read more]s required in any of the restaurants. The buffet is good for breakfast as well considering it is small. However, for a Secrets, this chain hotel is quiet dated, and could need some upgrades, within the rooms and the grounds. The foliage is well kept, overall the grounds. Beverage service is top notch as well, the alcohol served is top shelf, Jack Daniels, Smirnoff, Grey Goose, Crown Royal. Just need to ask for these when you order. We would go back, but not anytime soon, as we like to see other areas. Transfer was easy to get there and return, the taxi ride isn't long 30 minutes tops.

Secrets Huatulco: GREAT HOTEL IT'S JUST AMAZING

They make u feel very special and important and just like all the AM resort no bracelet no reservation for a la carte and no worry for the towel it's definitely the best way to travel and the view is wonderful. We are thinking on going back because it was a very pleasnt and relaxing vacation!!! Thanks to all the wonderful stafff

Secrets Wild Orchid: Better than ever!

This was our 11th trip to this resort since 2012. We were there 9 weeks ago. Even in that short time we could see positive changes being made. The resort looks as beautiful as the first day we did a site inspection at it. The room was what we paid for. Too many travelers to get an upgrade. The food was amazing. Every meal was delicious. Went to the French restaurant, Bordeaux for the 3 nights we were there. The hotel staff staff and management are attentive and everyone goes out of their way [... read more] to ensure you are happy. We can only stay for 3 nights because of commitments at home but it is paradise. We have been to Jamaica over 30 times and is is the only resort we want to stay at. This resort is fantastic and we can't wait for trip 12th but it always has to be at the Wild Orchid Preferred Club. WestJet is the only airline we fly with.

Secrets Huatulco: Great Vacation!

We were at this resort from Jan 10 thru 24 2017. We have been to 2 other Secret Resorts and were initially somewhat disappointed in this one. What we really liked was the weather.....hot! Our room was totally adequate but not exceptional. It was clean and maid service was very good. The food was also very good but not excellent. The buffet food was not served hot, more like warm, so we always went to a sit down restaurant. The staff was friendly and courteous. What we didn't like was th [... read more]at only one restaurant had a ocean view and was relatively quiet and relaxing. 4 of the 6 restaurants were grouped together in what felt like a crowded area with a buffet in the centre. they were noisy and busy and we felt like just quickly eating and getting out of there. AT the pool one had to get up early and claim a lounge in order to get anything close to a pool. Some of the lounges were most uncomfortable and I actually had a very sore hip and back for a good part of our 2 weeks. We will not be going back to this Secrets.

Secrets Playa Mujeres: Glorious Get-Away

We thoroughly enjoyed our vacation at the Secrets Playa Mujeres resort. The grounds are beautiful, the rooms are spotless and the service was outstanding. The food was scrumptious although we were disappointed in the Seaside Grill which wasn't as formal for dinner as we were expecting - many quests were dressed up only to be sat beside guys in bathing suits and baseball caps. It should not be promoted as formal dining. We had outstanding food and service at the Italian, French and Japanese r [... read more]estaurants. We will most certainly return to this resort.

Secrets Aura Cozumel: Nice Getaway

Well kept hotel. Rooms were spacious and the hammocks on the balcony were great for relaxing. Slides into the pool were fun but the pool bar is small. No swim up bar in the pool by the ocean which was disappointing. Some things in the resort were hard to find like the buffet. The spa is at the resort next door. Food was good as was the drink service on the beach. Overall nice resort, just an odd layout and no night life.

Secrets The Vine Cancun: Spectacular getaway

Exceptional staff at every turn, bar and waitstaff friendly and accommodating. Wonderful chefs preparing amazing dishes or something to your exact order. Pristine pool and beach access. Security is obviously a priority. Scenic views at every angle - especially the gym! Professionalism at its finest, a first class resort.

Secrets Vallarta Bay: great food and service

Well run hotel. can be a wait for a table at the restaurants,but a bar nearby is a good place to wait. Like many hotels,it suffers from inconsiderate guests reserving deck chairs by the pool hours before they occupy them.

Secrets Huatulco: Secrets Huatulco well worth it!

We were very impressed with this resort. It is truly a 5 star experience. The resort itself, grounds, pool, restaurants and beach, all top notch. The alacarte specialty restaurants especially personified a fine dining gourmet experience. The staff throughout the resort were all very friendly and committed to our every need! Special mention goes out to Feliciano at the Mexican restaurant, Alma and Enrique at Castaways were fantastic and the manager Roberto was front and centre with the gues [... read more]ts and staff making sure everything ran smoothly and we wanted for nothing. Salvador at the Barefoot Grill was so sweet and efficient, always a big smile. We spent a lot of time on the beach and the most amazing young service staff person was Mardeli, who remembered our name, our drinks and was the most happy and hard working person I have ever met. She even had our drinks ready for when we got out of the ocean and we had not even ordered them yet! Very impressive. And everyone hustled, the service around the pools and on the beach was awesome. Francisco was a busy man at activities, including leading aqua-fitness classes and MCg the evening entertainment. He was very animated and passionate and professional and fun. Here are a couple of tips that we learned along the way, which you may or may not have read in other reviews- -Bottles of water are often not available around the pool or on the beach until late morning so bring a bottle from your room first thing. Later you can request a bottle of water and cup of ice from the beach wait staff. -You do not need water shoes to swim in the ocean here, beautiful sandy bottom, no rocks whatsoever, clear clean and warm water! However the sand on the beach gets very hot around 11-3:30pm, you should bring something to wear on your feet when walking on the beach to protect your feet. -great swimming, a little rough sometimes, but we went in even when it was red flagged, but we were careful. If you walk around the cove to the left, there is a more sheltered area with calmer water if you prefer. -there is coffee 'to go' set up at the Barefoot Grill around 6 - 6:30 am and outside the buffet. But don't forget Coco Cafe, just off the lobby, open 24/7 - all kinds of coffee, tea and bakery type snacks. -speaking of coffee - although not in any menu in any restaurant, if you want espresso or cappuccino just ask for it, even in the buffet. The Mexican restaurant did a wonderfully impressive display of making Spanish coffee at our table, pouring firey liquid and all - again not on the menu, just ask. -unlimited use of beach towels, which were plentiful and you don't have to do any silly signing them in and out. -alacarte restaurants do not require reservations and you may visit them as often as you like during your stay. We usually went for dinner around 7:30-8:00pm and always immediately had a table. -tipping is common here, and should be done - staff make minimal wages and rely on tips. There is an ABM machine just off the lobby and the front desk can exchange large bills for smaller denominations of pesos for tipping. Pesos and $1 US bills were most commonly used for tipping. They can also exchange Canadian or US for pesos at the front desk, just bring your passport. -we used room service for breakfast twice. Food came within 20 or 30 minutes. Big thermos of hot coffee, easily 3 cups for both of us. You don't have to stay strictly to the menu either. One day all we wanted was coffee and two toasted bagels with cream cheese - no problem. - I liked that improvements were occurring in areas I had read in other reviews that were an issue - one evening, we saw a whole supply of new lounge chairs arrive for around one of the pools. About 7:30pm each evening for about 4 nights in a row, an area of the beach was cordoned off, work lights set up and a whole bank of new palapa structures were being installed for more shade options on the beach, worked a few hours each night, we never heard any disturbing noises - it was done by the time we left - nice. - there is plenty of shade to be found around the pools and lots of chairs. Plenty of umbrellas - if you found the perfect spot but not enough shade? Just ask and an umbrella will likely be found and set up for you. I noticed that the swim-up room patios each had two lounge chairs and two chairs/little table. Also, there was an umbrella outside each patio for shade - plus wait service too! -one fellow told me that he went fishing on one of the boats/guides you can hire for a fee and his catch was brought to the concierge who arranged for the Oceana restaurant to cook it for their dinner that night. They cooked it exactly how he asked them to and it was served at the appointed time that evening. Cool. -we took a taxi to the airport when returning rather than take the Sunwing bus. We were able to stay an hour later which gave us time to have lunch. Taxi cost 300.00 pesos, which is about $15, not including tip. Also, we arrived at the airport 2 hrs and 10 minutes before the flight was scheduled to leave (instead of 3 hours and 10 minutes before the flight if we took Sunwing bus) so we missed the lineups to check our bags, too! Also, spending one hour less at the airport and longer at the resort was great. The weather in Huatulco the week of January 10-17, 2017 was sunny and 31c every single day. Reliably warm weather, little chance of rain is a big reason to come here - we don't need to spend a day or two in our room because of rain or cold weather - our vacation is too precious to put up with that. Huatulco guarantees us northerners the weather we crave. A beautiful corner of the world, I hope to come back some day.

Secrets Aura Cozumel: Great Gateway

We both love this resort, the service was great, everyone we're glad to help or serve you the best they could. For our first time to Secret Aura we were so please. The restaurant food was delicious and to top it all we didn't have to make reservation even in the restaurant A la Carte, that was wonderful and sooo good, everywhere you ate. We strongly recommend this resort to everyone. Nice pools, nice rooms nice bars with great entertainment. The sunrise and sunset were just breath taken. Thank [... read more] you for a great holiday !

Secrets The Vine Cancun: Amazing Resort

This resort surpassed our expectations. The entire property is kept very clean with a warm and welcoming atmosphere. The staff in all departments are friendly and accommodating, always asking if there is anything further they can do to make your stay more enjoyable. The food was top quality and we enjoyed the fact that the Marche cafe was an a la carte menu for dinner and not a buffet style. Carlos and Yusef, waiters in this restaurant were particularly friendly, providing us with information [... read more] about the hotel and Cancun area. There was a nice variety of restaurants to choose from. The only negative would be that the lighting in the Asian restaurant was too dark to be able to read the menu. Although we did not participate in any activities the daily morning exercise at the beach and the noon swim arobics were well attended. The beach area was beautifully appointed and clean, and the staff constantly around to enquire if we required a drink or anything. Towels were easily acceptable and we enjoyed the fact that we did not have to sign in for a towel, but could take as many as we needed. Although our room was comfortable and clean, we did have problems working out the lighting panel.

Secrets Aura Cozumel: Amazing Service

We arrived at the resort around 11pm, had a very quick check in and taken to our room. I had contacted the resort prior to us arriving to let them know my husband's birthday was during our stay. When we got into the room they had a bottle of wine, 2 glasses and a beautiful cake waiting. The room itself was amazing, huge, with an amazing ocean view and huge balcony. The bed was the most comfortable I have ever slept in. We were hoping to have a drink before bed and told we could go to Desires n [... read more]ightclub. We couldn't talk to each other it was so loud and there was a smoke machine going. We quickly left and walked down the beach to the next resort to get a drink and a bite to eat. The food was very good at the ala cartes for dinner and lunch, I would recommend going to the buffet for breakfast. We ordered room service for breakfast twice and it was not very good. The food from the beach menu was very good. The servers were all fantastic. The beach is beautiful and long, but there are no palapas unless you are in the privileged section and not many there. The rest of the beach has umbrellas, but again not many. There was a strong smell of sewer gas throughout areas of the resort every once in a while including our washroom. There wasn't much in the way of entertainment. What was missing was a real lobby. It is more like a wide entrance to the back of the resort. This resort isn't up to the usual Secrets standards, but they are constantly working and I can see they are trying to get it there but they have a way to go. So saying all this. The food, the service and the room were all great.

Secrets Vallarta Bay: Secrets Vallarta Bay - 5+ star resort

Superb resort. Great staff, super friendly and helpful. Great dining. Good premium brand liquors. Rooms were great and all had a good view of the pools and beach. Fantastic sunsets. Beach was a bit small being right in Puerto Vallarta. A definite come back!

Secrets Huatulco: Excellent relaxing oasis

I love the location, food, service, the staff and the rooms. No complaints except I did not want to leave. The best part you don't have to reserve for dinner, the rooms got cleaned twice a day, modern beautiful rooms, great food and amazing service. We stayed for two weeks and we did not want to come back. Beautiful nature and seroundings

Secrets Huatulco: Photos do not do it justice!

Our representative Teelah Brown made the best recommendation possible when it came to this resort. This surprise anniversary gift for my wife was beyond our expectations and the travel photos do not do the Secrets Huatulco justice. The oceanfront room views with mountainous terrain sunrise and sunsets were incredible. The rooms were immaculate for cleanliness and the layouts were perfect for anniversary/honeymooner couples to celebrate. All the restaurants including buffet food were excellent  [... read more]with the service of a top rated dining establishments at home.The weather was sunny and hot the daily quiet walks along the resort only beach were amazing.The service personnel were incredible. Teelah, Thank you for your assistance with this wonderful trip!You and trip central have all my future travel business because of this experience.

Secrets Huatulco: Relaxing vacation.

As this was our 2nd time to Secrets Huatulco, we did know what to expect. Upon arrival we were put into building 3, but asked if we could change to building 5. They could not do it that day, but 2 days later. We really enjoyed our new room. Our room in building 3 had no coffee maker, nor were there the usual touches like flowers in the room, or rose petals on the bed. When we arrived to our room 5306 these touches were here. It is just the small things that can make a difference. Just cu [... read more]rious why the standard rooms would not have the same amenities? Our flight home was not until 6pm-pick-up from hotel was 2:45pm. Upon arrival we asked for either a late check-out or a hospitality room to shower before we leave. The hotel could not accommodate us until the day of departure. It would be nice to give an automatic late check-out for those flying later in the day. All in all, this trip was exactly what we were looking for: good weather and a relaxing week and we got both! The food was pretty good-our favorite was the French restaurant. The steak was fantastic! We will definitely go with Secrets again!

Secrets Vallarta Bay: Great Trip

This was our second stay at Secrets Puerto Vallarta and it was great again. The staff here really go out of their way to make your stay as enjoyable as possible. The food is excellent and the premium liquor doesn't hurt either. The close proximity to town and the airport is a bonus, we love going into PV for a dinner or lunch, it's a such a fun town. New Year's Eve was a night to remember with a great band, excellent food and fireworks like I have never seen before. Loved it.