WORST VACATION EVER!!!!

Problems from Day 1 Very disappointed with quality of hotel, service provided, guest services resolution to problems and lack of items included in package!!!! 1. Cleanliness and lack of caring regarding standards and practices. When you complain, look out you are now a target!!!!! Cleaning staff stood outside our room last 3 days of our vacation yelling, laughing and intentionally keeping us awake, this started at 8 am!!!! And, on our very last day knock on door at 8.40 am (we were still in be [... read more]d sleeping), maintenance guy with a ladder coming to fix our "smoke vent" in the room....are you kidding me????? 2. Resolution to problems non existent!!!! Staff and managers need to be asked numerous times to resolve issues, ie. alcohol that is supposed to be in your room when you are part of the "luxury" resort, called numerous times to have it brought up, hit and miss sometimes there sometimes not!!!! 3. Guest services, you are required to complain more than 3 times with an apparent escalation in your frustration before they even attempt to assist you!!!! All in all I will NEVER return to this chain of resorts, I arrived home more frustrated than when I left. - We were not alone in our complaints, we overheard guests complaining that the beach bar (in luxury area) was out of vodka, rum and cola 3 days in a row?? Guest was in guest services area 3rd day in a row complaining about this issue he was very very upset and rightly so!!!! - 2 couples we met on their honeymoons booked in the luxury end of resort were given rooms with construction right outside their windows, hotel promised to find them new rooms, never happened, I can't imagine a WORSE honeymoon!!!! We were so disappointed with our original booking of the "Grand Bahia" and the services provided, we paid extra to get the "luxury Grand Bahia" services!!! It was a waste of the extra money!!!! This resort, "Grand Bahia" end should not be rated a 4 star and the "Luxury Grand Bahia" end should not be rated a 5 star!!!! I have never been so disappointed and frustrated on a holiday, I need another holiday to get over the horrible 1st one!!!!

Nice resort & wedding area !

I was there only for the day to attend my friends wedding. I was impressed with everything: staff, food, clean facilities. The wedding department staff was amazing as well. What a beautiful area to get married ! A memorable time; even only for 1 day....

Awesome food and beautiful resort

from the moment we arrived the staff we there to assist. We did not get to check in one minute before 3 pm but I understand that based on the # of rooms the cleaning staff have to prepare. When we did get in the room was lovely and the view was great! The beach in front of the resort is aweful but if you wander down past the beach grill you will find a beautiful beach. With beach bars. The pools were great. Plenty of room for everyone however we did find that a couple days we could not find a pl [... read more]ace as all the chairs were reserved. The food........fabulous at all the a la carted and the buffet was good as well. The Buffet for the adults only area was far better than the main one though. And much quieter. The bed was comfortable but the pillows were terrible. Overall this place was awesome but no place is perfect which is why I rated it a 4 out of 5!

Very good resort

Hotel was great the food was just slightly above average. Hotel services were inconsistent at best, three days in a row with no coffee in the room after asking twice,to no avail. One day no fresh towels . Relatively minor once I found out how to get the coffee myself. Overall ,staff was very good. Pleasant stay!

Terrible service!!!

It's a resort that over books, puts you up in another resort for a night losing one day of your vacation and then on your second day you get bused to the resort arriving mid afternoon to here your room is still not ready !!!! Getting in your room at 5:00 taking away another day of your vacation!!!

100% full but still perfectly maintained!

The resort was completely booked up which was expected fro Easter week, but because of the enormous size, I never felt crowded. I was really impressed by how well it ran with the crowds. I did not encounter ONE rude, or even unfriendly employee. The only "problem" encountered was one attempt to eat breakfast in the adult side with my 16 year old, and on that day she was politely and apologetically told she couldn't eat there. Special commendation to our maid who ran to the lobby to find me befor [... read more]e I got on the bus to leave---I left a drawer full of clothes and a fanny pack---she wanted to make sure I got it before I left. The staff was Excellent! We left tips throughout the week. If you want the best service, be pleasant, smile, TIP. I saw a few demanding guest ordering staff around at the breakfast buffet. Even then I noticed the staff remained composed. The only staff suggestion: Have the waitstaff complete the meals in the ala carte restaurants. Several tmes they just served and faded away. Maybe that's typical of all inclusives?

Great resort

Had a great holiday but was marred but a number of minor issues. Never had the full complement of towels etc. everyday something was short. Tried 3 times to get the patio door fixed as my wife was unable to open or close it. Spent 5 days to get the honeymoon package that was promise. Also the bed was in danger of collapsing as the footboard was separating from the posts, numerous requests to fix this were ignored. Pools were great but beaches were disappointing.

The Ultimate Experience

The entire resort was the ABSOLUTE PARADISE. I will be a return vacationer!! My family and my 4 year old enjoyed every aspect of the resort including the friendly staff and the Amazing food. Entertainment was well done

Beautiful resort, great food, but bad setup!

We travelled with my 6 month old baby girl, my parents and my husbands parents. A few things to take note of: - it's a beautifully kept resort, very clean, view in the room was amazing but you have to upgrade to the diamond club to get the best views of the ocean. On the downside to the upgrade, you are further away from the beach and it's quite a walk to get there, especially with a stroller! - food was amazing! Best food I've had and we been to Jamaica 9 times. Went to one a la carte which wa [... read more]s the Japanese and it was wonderful - if you don't tip house keeping you won't get towels. We had no problem as we consider ourselves good tippers and tip the house keeping daily but my in-laws like to tip at the end of the week and they didn't get the same level of service as we did. - the absolute worst part of the trip was the harassment you got from the employees trying to sell you timeshare. It's beyond annoying! My in-laws went to their "45 minute tour", they were gone for over 2hrs and said it was very intrusive. Once you get a bracelet from the rep, keep it on all week and then will leave you alone. - another tip, upgrade to Mobay club at the airport. Well worth the money as you by-pass customs and some times you could be waiting in a very hot airport, in line for over 2hrs Would I return to the Bahia, probably not, as we preferred the Rui over this chain.

Great Resort

Good facilities. Food generally good but a couple of the a la carte restaurants weren't as good as we expected. Beach was mostly coarse sand not thin, powdery variety. Jerk restaurant was excellent for lunch.

Great resort!

Grounds and public areas are well kept! Rooms are clean! Large nice pool area! Make sure to change beach towels in the morning otherwise there is none! OK selection at the buffet!Free Wifi in the lobby takes time to get on! Entertainment team is great to keep everyone busy by the pool! Friendly staff! Beach is OK but could be nicer!

Great resort

Nice hotel , food was good. Large hotel but everything was within walking distance . Wifi was very spotty. Some of the more popular foods at buffet were not replenished often enough. A la cartes were very good

Amazing... But

The hotel was simply amazing. It was very clean, the service was excellent and the staff was super friendly and extremely polite. We were warmly invited to a sales presentation for the 'privilege club'. The presentation was awesome however the pressure sales tactics was very distasteful. Being pressured to spend $3000-$4000 while on vacation without given time to think about it has left a very bad taste in my mouth. To recommend the hotel I would first warn my friends and family to avoid the pre [... read more]sentation.

So many options that it kept whole family happy!

We liked the resort. it was large and my teenagers said it was "posh". Rooms were very large - beach was lovely - food very good. Hard to get a reservation to sit down restaurants or a lounge chair unless you get up a dawn - but it was March Break!

Beautiful Island!

Island was beautiful. Loved it! Resort was a little weathered. Staff were very nice, unless you needed service. One beach was amazing, a few mins away though. Nightlife was very entertaining. Recreational activities were not at a minimum haha

Not a 5 star!

The most positive thing is the pool is nice and the grounds are beautiful The food is just ok, the staff at most of the A la carte restaurant staff acted like it was an inconvenience to serve you. The best restaurant was the Italian one. What really soured our opinion was that we had to almost beg for wash clothes and sometimes bath towels in our room. Ask the maid but the only way we could get them was ask at the Diamond club desk...not what you'd expect from a 5 star.

Beautiful Resort

The Grounds was will cared for and beautiful, the pools was very clean, the rooms needed some updating, the foods was good. We couldn't stay at the disco for long periods of time because it had a very bad smell. Overall our getaway was very enjoyable. thanks

WOW

Upon arrival we were amazed. Once we were shown to our room and the location could not have been any better. We did pay for a seaview and it did not disappoint. We were on the third floor above Orchid Buffet on the oceanfront. We found the food to be really good and the theme nights mixed it up, which was nice. We did the Japanese-fantastic and the Don Pablo-very good. My one complaint is the lack of stairs in the pool and not being able to swim under the bridges from section to section. The lac [... read more]k of stairs in the middle section limited us to sitting there as my husband had mobility issues. The section down by the adults only had two sets of stairs but they were both on the same side. Other than that I have no big complaints. There were a couple of minor issues but I was on vacation and was not going to stress about them. When we checked out I reported them to the hotel management. We will be going back.

Disappointing

Grounds are nice, neat. Nice beach and pools. Food was better than most. 3 different bars on 3 separate occasions ran out of select drinks with no care or concern to restock. NO towel service for three days! People were angry, rightly so. C'mon Bahia, this is minimal expectations when we vacation! We booked here because we really liked the service in Bahia Principe Mayan. If half the staff were as personable and pleasant as the tour, time share sales people working the front lobby, it would have [... read more] been a more enjoyable stay.

Fantastic resort

The hotel is very nice . the pools are exceptional along with the waitresses and bartenders. ala carts are the best I have had . Upgrade when you get there it is so worth it. been there twice now both times we were treated very well.