Canto Del Sol: Disappointed

This was my 7th time at this resort. I loved it here. The staff knew my name when I arrived. My room and checkin usually flawless without delay. Food was amazing, specialty restaurants rocked, and staff second to none. This time not so much. As soon as I arrived, I felt it was different. I did get the "welcome home" greeting, which in my mind is a wonderful touch, and put you at ease right away. I arrived at 11 am and was sent away until 3pm. That never happened before. Usually, I got my room [... read more] straight away. No matter, I went to the pool. Hardly anyone around. I was shocked. I found my friends at the pool, but half of them were in bed, sick from the food from the snack bar. The hamburgers we suspect. Others at the resort were also sick. The next day my friend and I went to get towels. She asked for 7...no problem. I asked for 2 and the staff wanted my towel cards which I did not receive when I checked in. So, off I go to the front desk waited 15 min and got my cards. Back to get towels. As for the pool...before you could swim up to the bar to get drinks and sit in pool. This time, closed. Also, no drink cups in or around the pool. I didn't know this from past experiences. I had my plastic cup sitting at pools edge and the security guy "Carlos" marches towards me and scolds me for this cup. No signs, no mention upon checkin about no drinks by pool. OK. Friends and I are sitting poolside, and a woman who was very drunk, passed out by the pool. So we placed her on a lounger to sleep it off. We covered her with a towel so not to get burned. Carlos marches over again and takes the towel off and says it's not hers. Then he stands guard by her for no reason to show some sort of authority. So now this guy really needs an attitude check. He's been at this resort for a long time and clearly need's a new job. Food Horrible horrible horrible. Buffet was always cold. Key is to get in when meal times start. Breakfast is the best for the eggs are made to order. The buffet and salad bar use to be huge and wonderful. My friends had to take their kids to KFC and McDonald's because there was no kids food and struggled when she asked for fries. I went to buffet during the day and in 7 days, 21 meals, i was offered a beverage twice. Totally ignored the rest of the time. The specialty restaurants (surf and turf) was booked solid for 2 weeks so nobody could get in. I went out to eat. I lost weight though..lol. The snack buffet use to have good food..not now. You also use to be able to have breakfast at the snack bar by the water...not anymore. One day there was no power due to maintenance, but we felt no interruption. The hot water is juuuuuust hot enough for a shower at all times. Building is in dire need of maintenance and renovation. I was very happy to go home. As I left my room, I grabbed my suitcase and a huge cockroach fell off the handle. I stepped on it so the maid would see it. Never, ever going back. Neither are my friends, nor others we spoke to. It's a shame. It use to be so good. That's why I kept going back. They have lost many loyal guests.

Hacienda Buenaventura Hotel and Mexican Charm: Very happy

I stayed here 4 years ago and loved it. Went back and had same experience. Excellent staff some were the same from last visit. Was disappointed that the beach bar was closed which meant no food or bathrooms at the beach. They did have drinks available. It was affordable and would stay here again.

Grand Palladium Vallarta: Great Resort

We booked this resort for two weeks Jan 21/23 to Feb.4th and after the first three days of having to call each day because they didn’t leave us any water coffee or beer and then the fourth day of not being offered any water or coffee at breakfast we figured we had made a big mistake in booking this resort however after going to guest services and explaining our concerns everything was taken care of. This resort does actually care and goes above and beyond to make you stay enjoyable.  [... read more] The food is excellent my favourite is the Asian (the Bamboo) and the Sake Steak. The staff are super friendly and accommodating our favourites were the waitresses at the main pool and the sports bar. Oh speaking of the sports bar the chicken taco salad is both delicious and filling only problem could get hockey games (didn’t upset my wife). A very special Thank You to Salvador Moran it is because of you our memories of the Grand Palladium Vallarta will forever be one of our favourite vacations and the reason we will be returning next year again thank you. Would also like to thank the people at guest services especially Julian Duenas. See you all next year

Grand Palladium Vallarta: Amazing resort

If you like fantastic views, great service, friendly people this resort is for you. Dancing at the pool, whale watching great weather you couldn't ask for more. The specialty restaurants were the best. Shout out to Salvadore. You have to try the Bamboo. Would highly recommend.

Samba Vallarta: sub par

add says 4 star, hotel is a two at best, rooms smelled of septic gas and mold. food was terrible, everyone was complaining. however, staff at resort was friendly and upbeat at all times. activities staff are slow and poor quality, nightly shows were terrible and repetitive. alot of people were getting sick at the hotel, both me and wife were sick .cleanliness is not a priority at this hotel. would not recommend this hotel to anyone.

Flamingo Vallarta: Lovely Mexican Resort

Very clean rooms although a little tired but shower was awesome and beds very comfortable . Loved the walkability to shops and restaurants and just a bus ride away from the Malecon. We did the all inclusive and were pleasantly surprised with the food choices . We did go out twice on the Marina to eat after viewing the dinner choices only because they were repetitive . Drinks were terrific . The service that we received was friendly and efficient . This resort was great for a friends getaway . Th [... read more]e only negative we experienced was the towel game around the pool . There were only 20 chairs available in a 90 some room hotel !

Grand Palladium Vallarta: outstanding staff and service

Could not have asked for better. Daniel our waiter for a few different dinners was beyond amazing and our server at the pool bar whose name escapes me, made our time at the pool fun and entertaining. A special shout out to Salvador, Restaurant Manager for going above and beyond. You are an amazing man. Thank you We will be back

Krystal Grand Puerto Vallarta: Disappointing

We had high hopes for this resort but it was one let down after another starting with our room, we booked 4 months in advance and did not get a king size bed, we’re told we could switch rooms Friday but when we tried, we were offered a room in the basement (?) or to check out for the day and try checking back in at 3 pm! No thanks. Food was good but very little choice and it became repetitive. Restaurants were mediocre and we were expected to line up at the concierge every morning to try to ge [... read more]t a reservation at one of them which was next to impossible. Despite our best efforts, we were only able to get resos 3/7 nights! Pools on family side were always way too hot, like hot tub hot. Beach was very nice but the vendors were very bothersome (I don’t enjoy having to say “no” literally every 5 minutes while I’m trying to relax on the beach). Rooms were nice, linens, bedding and pillows very nice but housekeeping was spotty due to staff shortage I was told. Room service very good but you’re only allowed to use it once a day. No coffee shop on site at the time. Was able to order a latte at breakfast buffet one day but told the machine was broken for the rest of the week. Pool service was great, but constantly ran out of certain spirits, was always told they had no grapefruit juice (for my beloved sea breezes) yet it was always at the breakfast buffet. Housekeeping or maintenance left our room propped open when we were out of it for hours!! Let my door slam once by accident and a piece of the wall fell off. The only positives I can think of were the staff, they tried so hard and were always so polite, and clearly worked long days. I think all these problems stem from management. This resort has a lot of potential but it was so disappointing for us and I would not recommend it to anyone unless you book the hacienda side, which was lovely.

Grand Decameron Complex Bucerias Trademark: Disappointing

It's been 3 1/2 years since we had been to the Royal Decameron. Unfortunately, maintenance has not kept up. The grounds and the pools are great, but the rooms are dilapidated. The staff as always was amazing. The food was poor. We will not be returning.

Melia Puerto Vallarta: Good but not great hotel

I would rate this hotel as OK. I would stay there again only if better hotels were too expensive. The hotel is dated and tired. It is clean enough but in my opinion needs to be gutted and redone. The hotel has a great location right on the beach and a very short walk to Marina Vallarta. The room is clean and had an amazing view of the pool, beach, ocean and mountains. The food in the buffets is actually pretty good with a different food theme each night. The two restaurants have way fewer reserv [... read more]ations available then they will handle for some reason. The food in the restaurants is also pretty good. Some really good choices and some not so good choices. The service all in all is good but we had to wait at times for drinks at the buffets. The service in the restaurants is excellent. The hot water is also spotty. Sometimes you have nice hot water and sometimes you don't. We made it work but it could have been better. They have a lot of activities and shows most nights. The facilities for the activities are also tired and need to be replaced. For instance, the mini put has many creases in the greens and frankly were unusable. They play loud music at the pool and bar all day and night. This is probably typical for all hotels in PV I would think. If you want to get to sleep before midnight, bring good ear plugs. If you into pickle ball they have eight courts on property put into two tennis courts. I have no idea how you sign up for this as we don't play. PV itself is all and all a wonderful place to visit. The weather in January was perfect for us. Cool night and mornings and warm afternoons. There is also lots to do. Go whale watching if you can as it was amazing. Don't book with the people on the beach though. Go through a reputable tour company. Vallarta Tours is the most prevalent one.

Decameron La Marina: Decameron Le Marina, Guyabetos

We had been in Decameron Los cocos several tines. But this is a newer fecility. It is comparatively smaller than the previous one but newer. The view was amazing. Very clean rooms. The staff were fantastic and very courtious. We loved it.

Occidental Nuevo Vallarta: Love the size of this resort.

All grounds and gardens are beautifully maintained. Resort is very clean. Beachfront is beautiful and sandy. Staff are very friendly and helpful. Nice no food is at poolside which keeps birds and bugs away.

Canto Del Sol: one week at Canto Del Sol Puerto Vallarta

Older hotel but well maintained and very clean. We were booked in Villa section, which was very old and far from main area, no view. Second day we asked to change to main section, but had to pay extra for upgrade. We were happy with the room, and all went well. The staff at Canto Del Sol was excellent and couldn,t do enough for us. Dining areas were kept clean, and Covid protocols were in place. Food was tasty, and plenty of variety. Specialty restaurants were fairly good as well. Overall the  [... read more]resort had good value for your money.

Crown Paradise Golden: great resort but

i think the staff and location are the things that we would return to the food i think has lot of room for improvement breakfast was always cold sausage scrambled eggs i thing they need a lot more Quality and less Quantity and all the people would be happier and we are not picky eaters we will eat most anything but not all that sauce on everything they need more just plain easy hot food the beach needs more chairs they have lots of room to put more also think they they should they sh [... read more]ould have band play in lobby every night or afternoons lots of fun and gets people up and moving after the beach this was our 5th time at the crown in pv but our first at the golden thanks al b

Grand Decameron Complex Bucerias Trademark: Always a happy place

Although the resort shows signs of aging, the food, staff and cleanliness are at a high standard. A great place for families to unite and bask in the sun! The nearby village makes for a great walk and provides a look into the Mexican culture.

Marival Emotions Resort and Suites Riviera Nayarit: Amazing Family Oriented Resort

Staff consistently work to keep the resort refreshed. The Staff, Food, Accommodation, Well-Known Liquor Brands/ Pools, and Restaurants were wonderful. The majority of guests are Canadian with many from Alberta & Vancouver. Very friendly staff who work hard to provide an excellent vacation. Kid Friendly Resort with a Kids Club, water-slide pool; kids' evening buffet with a chocolate fountain for marshmallows & fruit. Sandwiches appear as characters, coloured buns for hot dogs, etc. Popcor [... read more]n or crispy corn snacks are prepared nightly. Bungy-Jumping Trampoline ($) Teen Activity Centre with video games, air hockey, pool table, ping-pong, and fuzeball. Mini-Golf Course (very simple) and shuffleboard and bocce ball courts. Adult pool. Two other larger pools with swim-up bars. A-la-carte restaurants serve delicious food, in particular, the La Bamba & Almalfe & Mai-Tai. Arrive early morning to book your al-la-cartes. An abundance of lounges and beach umbrellas on the beach. An air mattress to place on lounges will provide comfort as some are saggy.

Occidental Nuevo Vallarta: Amazing resort

Love the hotel. The grounds are beautiful, The beach is great as is the pool. Enjoyed the buffet, the Tokyo and the Italian restaurants. The drinks were superb. The rooms were very clean and comfortable. The staff are very friendly and helpful. This was my 5th time at this hotel and can't wait to go back. I have been to many other resorts but this is my favorite.

Krystal Grand Puerto Vallarta: Beautiful Resort

This resort is a beautiful resort. Tucked in close to the ocean it offers oceanside views, beaches, a variety of pools to lounge by & the restaurants are amazing & so many varieties to choose frome. The hotel staff were a pleasure to deal with. Always friendly, knowledgable & looking after your every need.

Riu Flamingos: I think we must have been here too many times - 3

This resort failed this time with the customer service at the meals. For breakfast I waited over 10 minutes to let the server know that I would like water. I also had to flag her down, she didn't come see me. Then another table asked her for something. After that she went to a table to clear the dishes and she was throwing the silverware on the plates and shoved a chair into the table with aggression. There were a couple of other incidents that made me less impressed with the resort. I am  [... read more]finding that the RIU chain serves the same food/desserts almost every day. They need more variety. Change things up at the salad bar. There was very little variety in the desserts. And it seemed they didn't make a large amount of the desserts that were good. I would get my main course. See a dessert that I wanted to take later and it was gone.

Grand Palladium Vallarta: Very nice resort

The resort is somewhat dated, however the rooms are very clean ,looked after daily staff is very pleasant in dinning room or the four restaurants. The beach is clean with plenty of launches. On the top of a cliff is a round pool with heated water where you can observe vhales almost daily from.[at no cost to you]