Bahia Principe Explore Coba: Wonderful vacation

The hotel is simply marvelous.. from the grounds, the pool, the food and the facilities. The staff are as amazing, friendly and hardworking. We experienced quite a few issues with our room (aircon and TV not working) but they were resolved after 3 days.

Secrets Maroma Beach Riviera Cancun: Amazing Resort

We came to this resort to celebrate our honeymoon and were blown away! Never have we been to a resort with this level of service. The amazing staff are what makes this hotel unforgettable, it is quite clear that customer service is the single most important aspect here! We always felt so well taken care of, whether it was on the beach or at the pool there is almost never a reason to go to the bar because the servers are coming around so frequently. Have a nice spot and don't want to move for lun [... read more]ch? You can order food right to your sunbed. We rented a beach cabana for one day and had such a wonderful time that we decided to do it again for our last day. 50$ a day is well worth it! Food was excellent everywhere we went, from room service, to buffets and the a la cartes. They always had something going on as well for dinner, during the week we were there, there was a Mexican fiesta, a circus show and BBQ grill party all of which were outside buffets with a show of some sort. Only downside of these is that if you want a table for 2 they want you to buy a bottle of wine. As part of our honeymoon package we also received a massage at the spa - which was lovely and relaxing aside from the hard massage tables, the spa is beautiful and very relaxing atmosphere. We also received a romantic dinner on the beach which was stunning and the food/service were amazing. I think this hotel has spoiled me for any other as I have never received service like this before (this hotel was above our usual price range, but the difference was 100% worth it). The room was beautiful ,we had a preferred club ocean view king suite and it was well worth it. Based on the reviews I had read I had low expectations of the kind of ocean view we would get, but 4th floor in building 16 we had an AMAZING view of the ocean. As part of the preferred club we also had access to an a la carte breakfast restaurant which we only used twice but was good both times. There was also a preferred club lounge but we didn't really use it other than at check in and to pay our balance. The other thing we loved about this hotel was that there was no need to get up at the crack of dawn to reserve your lawn chair - we did notice that when there was an influx of people who came closer to American thanksgiving some people were doing this but not most - there is a sign that clearly states if you try to reserve a chair before 1030am they will remove the towels and we did see them enforcing this. Speaking of towels, another huge perk was that there was no towel cards!! Towels were plentiful and you could use as many as you wanted/refresh for dry ones, etc. We would definitely come back here again and stay in a run of the mill room, even without the view or a swim-out this hotel is worth going back to. Special thanks to our concierge Roger who went above and beyond and truly seemed to care about our well being, Roberto was also great - simple things like finding out my husband wasn't feeling well and sending us up gatorade and crackers! Eduardo at the beach was also awesome and very "on top of it"making sure everything was going well for us when we rented the cabana. I'm sure I've missed something, but overall - this hotel is 100% worth it, amazing service, amazing atmosphere, great food, STUNNING beach and beautiful pools.

Ocean Coral Riviera Cancun: Awesome time at Ocean Coral and Turquesa!

Stayed for one week Nov 3-10 2017 with a group Such a fun time! Resort was maybe half full which was great because no waits, lots of chairs & space! All staff were friendly and accommodating. Room was modern and clean. Food was great--zero complaints! Chose this resort for a few reasons (we usually go further into the Mayan Rivera) --so close to the air port --right on the ocean --clean beach --restaurant selection Did not disappoint! Thank You!

Iberostar Selection Paraiso Lindo: Home Away From Home!!!

12th trip to the Iberostar property. I am never disappointed!! It's great to see familiar faces and enjoy all that these properties have to offer. If I had anything negative to say it's that it's very hard not to gain a few pounds with so many wonderful option of places to eat!!

Platinum Yucatan Princess: Incredible service!

This is a beautiful resort with top notch service! The ala cartes are fantastic. We went to Aroma twice because we loved it so much. The room service was excellent as well as the bartenders and servers at pool and beach. My only complaints were that our pool was FREEZING! And the beach does have coral ! Bring water shoes!!

Breathless Riviera Cancun: BEST VACATION AND RESORT EVER!

We had the privilege of staying at this beautiful resort last week in Cancun. Words cannot describe all the features and benefits of this resort. From check-in, to the beach, to the pools and over-the-top guestrooms, I encourage you to check this resort out and let TripCentral assist you. Rachel Guindon of TripCentral here in Hamilton took care of every need for us and personally took care of just about everything for my husband and I. Again, when calling TripCentral in Hamilton, please ask  [... read more]for Rachel - you won't be disappointed. The staff (and there are hundreds of them) are probably some of the best we have experienced at a resort and there are just too many to name in this review. The beach is endless, the food and beverages are amazing and the grounds are spotless.

Ocean Riviera Paradise: Awesome resort

We just returned from a glorious week. We would definitely go back to this resort. Our room was spotless. The amenities were replenished frequently and the fridge was cold and filled everyday. The decor was lovely and inviting. Not one complaint there. The buffet and restaurants were clean and the food very tasty. It was not overly busy and the staff very friendly and brought our beverages promptly. We were in the adult section and enjoyed the entertainment very much. The pool was very clean  [... read more]and inviting. The front desk staff was very courteous and accommodating. Will definitely go back.

Dreams Riviera Cancun: Beautiful Resort, but area is dangerous

This resort is quite beautiful and immaculate. Pros: staff, service, cleanliness, pools, family friendly with great activities. Large sandy beach. Cons: food quality was sometimes poor, remote location, weddings and loud nightly music. Jellyfish stings when ocean is rough. Rise in violent crime throughout Cancun and Riviera.

El Dorado Royale: Good resort

This resort was kept very clean and the grounds were lovely. There were many different activities happening daily. Our room was nice but very dark. The food was generally very good with lots of choice however the service was inconsistent at times but we did have some lovely waiters who couldn't do enough for you.

Royalton Hideaway Riviera Cancun: Awsome Resort

This resort is perfect for someone who wants to stay only at the resort and enjoy the beach, restaurants, and simply relax. The airport is only 30min away - makes for a very quick trip to/from the resort. The adults only section is perfect ... great service, and great food. The beach is steps away. The ice cream & coffee shop on site is perfect .... great selection. Also, we booked with Brenda Melo, she was a great help. Highly recommend talking to Brenda. Have fun!

Akumal Bay Beach and Spa Resort: Outstanding!!

We were at Akumal in October for a friends wedding ,and it was simply amazing . We watched baby turtles hatching every morning and night, there were staff there constantly watching to ensure they made it safely to the surf. The beach was clean and groomed daily, there were plenty of fish to see while snorkeling . The staff was always helpful and courteous , the maid service was top notch our room was always clean and made up. Our room, was big and updated ,it was on the bottom floor in bui [... read more]lding 4 we had a balcony that we could walk out to our own swimming pool a bar and the ocean was just steps away . As for the food ,the buffet had all kinds of different choices, and the a la carte restaurants were all different and all great. love, love, loved this resort . I would absolutely recommend this resort

Dreams Puerto Morelos Resort and Spa: Wonderful resort

The hotel was amazing , the rooms were spacious and very clean, the grounds were beautiful, the staff were so friendly and the service was impeccable! All of the wait staff and entertainment staff went above and beyond! My only complaint was that the beach wasn’t appealing to swim in, but lovely to walk along !

Dreams Puerto Morelos Resort and Spa: Amazing Service

Service, Service, Service. Great food at all restaurants!!!!! Loved the Italian and the Asian restaurants. I travelled with 5 family members and we all loved it. The food was fantastic, the service at the pool was amazing. The entertainment staff were awesome. Grounds and pool area were clean and very pretty. Rooms are huge. Charlie, Estephany and Dylan at the pool were so friendly and fun and provided constant entertainment. Amanda and Delma provided the best service at a resort [... read more] pool I've ever had. Arjel at the ocean bar remembered our names and drinks every night and would go out of his way to get all the ingredients he needed to make us a perfect drink! LOVED the football games televised outside with warm blankets and constant service....soooo much fun. My only negative for this resort would be the ocean. It is not the beautiful blue you would expect in Mexico. It is very clean but rocky and weedy.

Bahia Principe Explore Coba: Amazing resort

The wife and i just back from the best trip we have ever had down south.we have been to many other resorts and this place by far was just amazing.the food staff drinks everything was top notch.only downside was they are under staffed at the bars but they are pretty quick still.we only been back 1 day now and we have already booked to go there again in may of next year

Grand Riviera Princess: Grand Riviera Princess

We enjoyed our stay at the Grand Riviera Princess; for a large resort, it was very cozy and most of the food and the service at the restaurants were very good, and the live entertainment was excellent. The room was nice; we did have to request some essentials a couple of times but they always followed up quickly. We have never been to an all inclusive type of resort, but I would definitely be back for another visit to this one after I have seen pictures of some of the other ones in Mexi [... read more]co. The only thing that I was hoping for was an outdoor Jacuzzi tub, but did not see one.

Ocean Riviera Paradise: Great Resort

Great Resort! Would definitely go back! Staff were pleasant and helpful. Clean rooms and common areas! Food was amazing. Great entertainment and definitely caters to all ages. BEWARE of time share pp in the lobby at check in though. Otherwise it was a great time

El Dorado Royale: Royal Treatment at "El Dorado Royale"

We have traveled to many resorts always 4 or 5 *. El Dorado Royale was simply wonderful, the food was truly gourmet quality. The flavours,variety and presentation all top notch in every location. Our room was great with good access to many areas (building 15). Great tram system when going further distances within this large resort. This staff excel at customer service in all areas and their enthusiasm was evident. Nice that there was no restriction on beach towels. All public areas very clean. T [... read more]he beach is extensive and while quite rocky there are a few areas where you can enter to cool off without needing water shoes. Lots of palapas. Beach Loungers would benefit from cushions. We enjoyed a EXCELLENTE,FANTASTICO week and plan to return.

Grand Riviera Princess: Breathtaking vacation!

The environment is definitely an escape of beauty and bliss, the room was neat and clean and the staff for the most part were very nice and helpful. Overall amazing experience and would go again in a heartbeat.

El Dorado Seaside Suites: Not our idea of Romance! - Never Again!

Where do I start? First morning there I tripped on an unmarked step (which I've heard of several others doing as well). I went down hard. Both shins were bruised, I hurt my right ankle, and landed on the top of my left foot causing bruises on my big toe and second toe from the left and massive stiffness. To their credit, they did offer me medical services, and the lifeguard attended in my room to wrap my ankle. I didn't realize how bad my left foot was until the next morning. Immediately afte [... read more]r the incident, instead of offering to let me rest, the concierge tried to shove their rewards program at me, saying it wasn't a timeshare when I flat out asked her if it was. We were stuck mostly to our room as there only 1 restaurant in the main building that was only open for breakfast/lunch and there was no elevator that went all of the way down to that level. A staff member at one point took pity on me and allowed me to use the staff elevator that went all the way down. Room service was underwhelming at the least. I could often hear the neighbour's tv over my own. It was like he was in my room. Most food options were a jaunt away at the Sensimar side or the main building, which was in the middle of nowhere. They do offer golf cart service, but it was hard for me to get around that much. At least the room was nice. I tried to call for the lifeguard in the afternoon after I had hurt my foot as he said he would come back and re-wrap it. My call to the concierge went to an answering service that hung up on me. I called the main desk, and they said they would send him, but he never arrived. I called back the next morning and he came to wrap my left foot. Our balcony pool had garbage floating in it that didn't get cleaned up such as a plastic bag and an umbrella until I complained over two days later. . After two days in the room, I needed to go out, so we stopped by the concierge to make reservations for a restaurant we wanted to go to. He asked how things were going, and I mentioned some of my concerns. He replied with "what can we do to get you to the presentation". His partner was on the phone with the concierge who was assigned to us, and she was worked up because we didn't show up for the presentation, which we cancelled immediately after I found out it was a timeshare (and I injured myself). I had enough at this point and spoke to the front desk, who wanted us to try and give the resort another try. She immediately sent someone to clean the pool, but the umbrella just wound up on the grass below, and the plastic bag remained on our balcony until check out. We checked out the beach but it was too rocky and smelled like rotten eggs. The main pool was lively, but there were some drunk idiots whipping their shorts down on the ledge above the pool in front of the crowd. The grounds of the hotel are filled with huge advertisements for their other resorts. Very tacky and they take away from any sense of romance. We had our Anniversary dinner on the beach and paid for the upgraded package with Champagne. Between soup and the main course a torrential downpour came and we were soaked. All we could do was just laugh at that point. The special morning after breakfast showed up and it wasn't what we ordered at all. The hotel decided to move us as I didn't think I could stay there any longer. 4 nights was enough for us. Luckily the hotel they moved us to was a smaller and quieter, and we were able to salvage the 6 nights we had remaining. This hotel may be adults only, but it does not seem to be geared towards couples. It's not romantic and seems very cold. The crowd seems to be more of a party crowd. Not what we were looking for at all. Karisma really needs to re-think their hard sell on their timeshares. It should not be the concierge pushing you into the timeshare. It's not fair that you have to go see the concierge for so many things, and each time you get pressured. I didn't pay good money for this vacation to be subjected to that. I would never return to this resort or another Karisma resort because of this experience. We did have a better time at the resort we were transferred to - El Dorado Maroma, but it did not make up for this, and the fact that we were hounded about the timeshare there again, when I made it clear what happened at the other resort made things worse. Was not offered the check out survey, and the one sent by email to me was deactivated - not surprised. This will definitely be an Anniversary we don't forget, and not in a good way.

Platinum Yucatan Princess: Service was Great

We had a nice week Nov. 12-19 2017. We stayed in the Deluxe side of the Platinum Yucatan Princess nice rooms, only problem are the drunks screaming and yelling from the swim up bar when we got back to the room about 5pm hard to enjoy a beer on the balcony but it was entertaining watching them trying to walk back to there rooms at 5:45 as they stop serving at that time. Then it quiets down. The hotel is very nice and the service is great. The food was very good and we liked that you don't need [... read more] a reservation. Scuba shop is in front of the sister resort at the beach look for the sail boats and jet skies. $95 usd for two tank dives and the dive boat picks you up at the dive shop 9am back by noon. I had my own gear but the rental gear looked in good condition. You can book your dives at the beach bar-grill on the Platinum side booth is beside the beach bar-grill. Dive masters are good and safe we had small groups 4 - 5 divers. Reef is in good condition saw at least two turtles and a ray on every dive lots of fish. bottom time was based on air consumption not a set time. Yes if you are beach people like us and you like to swim in the ocean you will have to have beach shoes on to get in and out of the water. The Platinum side beach is nice but the reef is exposed do to erosion you will need beach shoes. We had shoes and enjoyed the ocean swim once you get in far enough. This would not stop us from returning to this hotel as most of the Mayan hotels have the same problem.