Akumal Bay Beach and Spa Resort: Great resort, very relaxing

This was our first time in Akumal, and you never know if the place you choose will be as good as it looks. Well, this place was wonderful! We first were "gifted" with a penthouse suite when we checked in - which was fabulous! The quiet, relaxing atmosphere was just what was needed - and the service was super! Especially Noemi, Marbella and Clemente, who gave excellent service on our end of the beach! Thank you!! Also a shout out to Oscar - who made me some extra special cocktails and always reme [... read more]mbered what I liked to drink!! Super friendly and happy employees! We totally enjoyed our entire week and wished we had booked for 2 weeks instead of only one! We will be back!!

Paradisus La Perla Adults Only Riviera Maya: Great resort and overall experience!

My husband and I just recently got back from our honeymoon at Paradisus La Perla. I can't rave enough about this resort. The service was amazing, the food was the best I've had at any resort I've ever been to, and the resort was incredibly clean and well maintained. We had a maintenance issue with our room and they were incredibly quick and amazing to get us switched into a better room. The only downside I would say is that I didn't feel there was a lot of night life activities (and the activiti [... read more]es they have weren't well advertised). I would 100% recommend this resort and we both said we want to go back!!

Paradisus La Perla Adults Only Riviera Maya: Paradisus is truly paradise

The resort was simply amazing! The food was extraordinary and the staff were exemplary. Royal service is worth every penny. The room was awesome and the adults only pool was warm like bath water. I would definitely recommend this resort.

Grand Sirenis Riviera Maya: Nature lover's paradise

This hotel is built in a beautiful natural setting in a jungle. There is lots to do without leaving the resort. Great beach to snorkel right from the shore (you need shoes) Big variety of restaurants and buffets, friendly service. Be prepared to walk a lot, the property is huge!

Sandos Caracol Nature Resort and Water Park: Great resort.

Very Eco friendly. (Hence the name) No disposable plastic cups, No straws. Designated smoking areas. so no smoking around the pool,beach, restaurants and bars. We upgraded to the adult only area. Very quiet pool area. Adult only restaurants. Front desk very very slow both check in and check out.

Platinum Yucatan Princess: Annual Girls Trip 2017 Edition

First and foremost, I will start by saying that the resort is beautifully decorated and the staff are wonderful. (except for our Sunwing Rep Berniece who was exceptionally rude). My issue with this resort is that we paid extra for a"Platinum room". which mean that yes you are closer to the beach but who cares when the beach is so awful. You cannot swim without water shoes and /or tripping over massive rocks in the water. Just be aware that when you are booking "Platinum" at this resort, you will [... read more] not be getting the lovely beach beds or additional "Platinum only" lounge amenities that are available at other Princess resorts. The quiet pool needs some attention and there were MINIMUM 5 people with cut feet and injuries because it needs maintenance. The food is very good. The drinks are very good. My biggest issue is that when I book PLATINUM i expect it to be the best of the best on the resort. I did not feel that my comments were taken seriously by the front desk staff and the Sunwing "Rep" (she is not a good reflection on your customer service BTW Sunwing) and when I asked about upgrading to a double swim out, they wanted to charge me upwards of $500 CAD BUT then said that the resort was over booked and no rooms would be available until 2 days later. This was simply not true as we were told by several staff that the resort was quiet and many rooms on our floor were empty. Look, the resort is beautiful if you have never been to a true platinum quality resort, but when you have expectations of getting platinum amenities and get lipstick on a pig, its more than a little disappointing. I work hard for my vacations and I have come back feeling very disappointed. I will never stay on a Princess resort again and will likely never book with Sunwing again, even though I have travelled with both many times. Again, the property is nice, food is good, staff is amazing, but if you go on a hot vacation to enjoy the beach, this is not the place for you.

Iberostar Selection Paraiso Lindo: Great family vacation!

My husband and I and our 7 year old son spent the week of Nov 25th at the Paraiso Lindo and were very impressed by the grounds, beautifully landscaped. The room was clean but could use some updating. The best part for us about this resort was the Kids Club. Our son didn't spend a lot of time there because he mainly wanted to swim in the main pool with us but because they had a very detailed schedule of activities that were happening for specific age groups throughout the day, he could pick and c [... read more]hoose which activities he wanted to do. The kids also got to perform in a show each night if they wanted to. The staff at the kids club were great, so good with the kids. Buffet was ok, lots to eat if you're ok with being a little adventurous. I found it a little annoying that when we would go to the buffet, that the staff would be quite pushy in trying to get you to sit in their section. (they learn very quickly who the 'tippers' are) Overall, great resort and we would go back.

Sandos Caracol Nature Resort and Water Park: Let down

This hotel is very geared towards families and kids. I would not recommend this hotel for young couples or singles looking for fun activities. The beds are extremely hard and gave me a very sore back after 3 nights. The staff was unable to help me with the situation at all. The resort is very large and requires walking a lot, especially if your room is in the adults only section. I will not stay here again.

Ocean Coral Riviera Cancun: A real gem!

Ocean Coral and Turquesa was beyond our expectations.Really liked this resort; cozy and easy walking,no trolleys! All buildings right next to ocean,beautiful beach and water deep enough to swim in, no sand bags like other resorts.Wished we had a few more days! Ten days would be great.Staff and food excellent.

Bahia Principe Explore Tulum: Best Bahia Resort I've visited

I've been to several Bahia resorts around the Carribean and this one was the best thus far. The food was great, the grounds were clean, the rooms were well kept and clean, and the service was top notch.

Excellence Riviera Cancun: Excellence is EXCELLENT!

Our trip was amazing- very plush experience. Loved the location. The rooms were great, food was exceptional. We were entertained with great music and a "funny money" black jack night. Service and staff were great .....what else could you ask for? Would return to this resort hands down one of the best!

Bahia Principe Escape Sian Ka'an: Amazing!

The Sian Ka'an is a fantastic resort! Not a single complaint... staff are incredibly friendly and always available to help. The food is great... not only in the al-a-cart restaurants... but the buffet and snack bar as well! A great deal of variety on the buffet with plenty of options. Staying at the Sian Ka'an gives you access to all 4 of the resorts in this compound... you can book additional al-a-carts at the other resorts if that is your preference. They all look great, but the main bene [... read more]fit of the Sian Ka'an is that it is an adult only resort! There is a private area designated for Sian Ka'an guests at the beach, and chairs/umbrellas seemed plentiful. The trolley system is quick and reliable, and easily transports you between each resort, the beach or the casino/shopping centre. I would only point out 2 items that are not necessarily negative... just worth noting so you are aware: 1 - snorkeling along the entire beach is not great... the water is clear and you will see the occasional fish... but not much coral to speak of.... if you really want to see some of the great coral and sea life... you will need to take an excursion. 2 - the Sian Ka'an is located in the jungle... it is beautiful and the foliage is thick and lush... but it results in mostly shade... trying to find sunny spots around any of the 3 pools meant having to move your chair to other areas around the pool throughout the day. Overall still a fantastic resort and we are already planning a return visit next year!

Iberostar Selection Paraiso Maya Suites: Awesome Resort

The resort in general is in immaculate condition, from the rooms, the always clean and manicured grounds and surroundings to the very entertaining shows and other resort services. The golf course is championship caliber. But most of all it is the service of the people that works on the frontline that made me fall in love with the place. They make you feel important and like royalty .

Blue Bay Grand Esmeralda: BB has exceeded my expectations

Having only 10 days of my vacation left after a very tumultuous November I wanted some piece of mind to relax alone on a decent and affordable Mayan Riviera resort. It was pretty much the last minute choice through my fave Tripcentral gate. The flight by Air Canada Rouge was smooth, transfer included and short, check in and bell service professional. The layout of the resort is hard to apprehend at first, depends which building you stay at and how late your flight was and how tiered you are. Adv [... read more]ice, just sit down and relax at Black&White bar, pick up your frequent train to the beach area to get acquainted to the resort and the next day you'll walk the rout in 5 min with close eyes. When they finish renovation of a small pull with a bar close to the buildings remote from the beach area (it's almost done) the resort will gain another half of the star. The beach is nice, the bay is a bit shallow, but I've seen much more shallow on PEI :) To cut it up, just wanted to say Thank You Very Much to Martin, who was taking care of my room service, Irma a concierge at Bonampak who has changed my a la Carte reservation in a flip like a magic to SeeFood and have always had a smile I won't forget, and of course Willy, in Di Rossi restaurant - try his grilled mid-rare salmon in cranberry souse prep in red wine. Delicious! Mexican a la carte was awesome too, I forgot the name of the guy, probably too many Don Julios :)... Don't miss Grand Parade on Thursdays, it's like Rio in Mexico! Show cast was awesome, they have some great dancers. I already miss you, guys! Lexa

Royalton Riviera Cancun Resort and Spa: Loved everything

I did not expect this place to be as nice ad it is. Loved everything about it. Buildings design, rooms ,pools,the buffet, the food all awesome. Beach is great, people are friendly. Definitely would like to return.

Selection Riviera Cancun: Great Resort but beware of all the up selling

Loved the following - the staff and the service they provided - the resort is awesome, very well maintained, very clean, they do put a huge effort in making sure everything is perfect - the food is awesome everywhere. My favorite restaurant was Tapas - great beach Very disappointed with - the fact that a lot of activities are not included that I would expect for the price we paid. If we had paid $1000 ok then yes, maybe charge me for certain events but since this is not a cheap I expect [... read more]ed everything to be included. They had suppers on the beach (not the candlelight one, a group one were it was $150 american. Had a coffee shop where you had to pay for coffee and food on the resort. The house wine was very cheap and they kept giving us wine list to pay for a decent wine. Unfortunately even though it was a great resort because of all the nickle and diming I would not recommend it.

Dreams Riviera Cancun: Great resort

A great resort in all areas! The food was great with lots of selection and lots of choices to eat. Very clean and well kept up resort. Rooms are spacious and maid service during the day and turn down service was impeccable. Lots of bars everywhere you walked with great selection of drinks. Bar tenders were great and most remembered what you drank and had it ready before you reached the bar. The only down side is the resort is trying to go smokeless and have limited areas to smoke but really only [... read more] enforced in lobby area. It was the talk of a lot of guest there and I do my research before I book a vacation and there was no mention of this including westjet vacations. If I’d known I would of booked another resort. Hallways are loud because of tile floors but this is common and if you are a light sleeper as i am bring ear plugs!!! Other then that a truly great resort. Will I return no but only because of there smoking policy

Dreams Jade Resort and Spa: Fantastic Vacation

We recently celebrated our 35th wedding anniversary at the Now Jade and we had a fabulous time. The resort is beautiful, we had a junior suite overlooking the pool and beach, and the restaurants were great. Can’t say enough about the people looking after us, the service was incredible . Special shoutout to - Moises, the pool concierge, who made sure we had everything we needed at the pool. The poolside staff who catered to us every day, especially Ivan & José, who made sure we had refre [... read more]shments at all times. Ceci, pool entertainment, who stopped by to chat. Enrique at Castaways who took care of us at lunch and Leoncio & Armando at the Carnival restaurant who took care of us at breakfast. Francisco at the lobby bar. Abraham who came by every dinner to make sure everything was ok and Felix, the Manager. The highlights of our week included a romantic dinner in the garden with the 3 Tenors was fabulous, watching the Buffalo Bills game on the huge screen in the outdoor lobby, the haunted house for Halloween was incredible and our dinner in the VIP room at CinCin.

Grand Palladium Colonial: Beautiful Mayan

Nothing I am going to write will take away from the beauty of staying at Grand Palladium Colonial ! We booked well in advance to have a second floor room so as to leave our door open at night because we don't do well sleeping in air conditioning , but we were placed on the ground floor even though there were rooms available above us not in use . Our room assignment was made out without anyone looking at it and the person refused to make changes . This was reported to the manager who promised [... read more] to correct everything and look into the matter . Pedro , the front desk manager , offered to move us but four days in we opted to stay where we were rather than have the upheaval !! Our travel agent DID NOT inform us that Sunquest Vacations has no rep on site and therefore we had to make our own plans for excursions etc . I had to e-mail to Sunquest for our pickup times which we finally received only to have the bus run late and we barely made it to Cancun Airport by boarding time !! The beaches were great as always , the food very presentable , nice location on the Mayan Riviera . Not sure about our next vacation as the choices are numerous !! Trips like this are very expensive so please everyone make the traveller your top priority !!!

Ocean Riviera Paradise: Great holiday!

I have been to playa del carmen numerous times and this was my first time at this resort. It was fantastic. Plenty of loungers by the beach and a great piano bar with a variety of different musical artists each night. Resort was clean and enjoyed the adult only pool in the el beso section.