Not near 5 star service

The priveldge club presentation said it all. They already have ur $$ and that's that. No babysitting services as advertised. No services for my son that I paid full price for even tho he should be free. Awful experience. Service was robotic and unreliable. Evident the training was to provide the minimum.

Fantastic vacation

Overall an amazing place to visit. Lots to do, never boring. Great food and service. This resort had the perfect mix of relaxation and entertainment. I would love to take everyone I know there. There is something for everyone no matter your age or interests!

Beautiful Resort!!!

This resort was very nice. The food at the buffets and restaurants were excellent. The rooms are incredibly spacious and comfortable. The A/C however could of been slightly colder but it was okay. The service was outstanding, very friendly and efficient. If you want to get to the beach quickly and have more choices to sit, than I would recommend Talum. The pools at Coba and Talum are simply fantastic and the entertainment staff are hilarious and fun. Also, no need to get up early to reserve chai [... read more]rs, always plenty of good choices after 9:00 am. The transportation to get around Coba was fine, minimal waiting and its also a great way to meet people from other countries. Coba's lobby is simply unbelievable and everynight it was active. Lastly, for all those worried when they look a the weather forcast and see rain everyday before they leave on their trip, ignore it!!!

Great time at resort

The room was clean and they were very attentive to our needs. Bringing exta towel and face cloths each day. The food was good but at times the buffet for wasn't as hot as it should have been but still very tasty. Beach was sandy and no fighting for chairs .

Beautiful resort

this hotel is quite big, but it offers a lot. Dining in the buffet resturant is amazing, the 24 hrs snack bars are convinient, pools and beaches very nice - great place for a holiday. Nice and big suites, too. Great service and very friendly staff!

Great time

This is a big resort, but easy to get around. The trolleys will take you anywhere you need to go. You may have to relax and wait a minute, but that is what vacations are for. The food was great...something for everyone. The staff are extremely, helpful and friendly. The grounds are very well kept. Lots of chairs on the beach. I recommend this resort and may actually go back, since there were parts of the resort I did not have time to experience.

Great place to stay!

Resort grounds are beautiful and they have very friendly & courteous staff. A little tough hard to ask questions as most speak very little English at all. We went for a wedding and the resort wedding coordinator & photographer were phenomenal! A la carte food was amazing and really enjoyed the assortment of food at the buffet.

Superb Resort

The room was spacious and the decor was good. The staff (bar, entertainment team, housekeeping, servers in the restaurants, front desk and bell boys) were always smiling and provided an excellent service.

Great Trip

Great hotel. Very well kept and clean. Food was awesome. Very big resort, lots to do. Excursions were a little pricey and you not close to the beach, but the trolleys will pick you up and take you there. Definately recommend and will be staying at another Grand Bahia in the near future.

Nice resort.

The resort is lovely but it is disappointing that it is not a beachfront property. It is a great place for families with children, the jungle gym by the main activity pool looked amazing! Our room was old and had a strong musty smell especially during our first two days. The rooms need to be updated. I was not very happy that we had to pay to use the safe in the room, we have never had to do this at any other resort. The buffet had a large selection of good food and we were impressed by the leve [... read more]l of cleanliness. Staff were constantly sweeping and cleaning the floors etc. The shuttle bus is a great feature and we never had to wait more than 5 minutes to catch a ride. Overall we had a nice stay but if we return we will stay at the Akumal resort which is more elegant and located right on the beach.

It was the perfect vacation!

The grounds were clean, the staff was exceptionally helpful! Paula at the guest service had great recommendations which helped make out trip better. The food was much better than expected and all the staff was positive. The rooms were very spacious and comfortable. Me and my boyfriend never had any problems on our trip, it couldn't have been more perfect even though there was a major storm that came upon is all the staff were helpful in making all the guests feel comfortable in an otherwise scar [... read more]y situation.

Good value

We visited September 19-26 through Air Transat with access to the Royal Golden Club. This was our second visit. The first time was in the first year it had opened without kids and we had a great time. The hotel seems to have become more family friendly so we decided to come here again with our kids (5 & 1) rather than try out another place. We booked last minute and got an excellent deal. It was excellent value for what we paid. The transfer to the hotel was direct- no stops other than the hote [... read more]ls connected with the resort. We got to the hotel around 11 and rooms were not ready until 3pm. We expected this and packed our swim suits in our carry ons. We checked in, had some lunch got some towels and headed to the water park for a few hours. We did email ahead of time and ask for a third floor room with two beds. We got a second floor room in villa 28B which was fine. I didn't realize the sofa turned into a bed and they had brought a play pen for the baby to sleep in which meant we no longer needed the two beds. They're a little smaller than a double and not comfortable for two adults IMO. It took two days for them to come and switch it back to a king because a mattress topper wasn't available. Not a big deal, except every time I called about it (about 4 times) they would say someone was coming soon but they really weren't. The room was fine. Lots of space for a family of four. Concrete solid balconies on the second and third levels so the kids can play out there without working about loosing any toys. The way the shower was set up, water ended up on the floor sometimes. The spot where the make up mirror was placed was a bit dim. We booked this trip last minute and did not get to make our restaurant reservations in advanced and getting into our choice of restaurants was tough- especially since we only wanted earlier seatings. We ended up getting into the Frutos Del Mar, the japanese, the gourmet in tulum and the Mediterranean. The first time we went the Japanese was not available at all while we were there, on the third day a spot opened up. The Brazilian was not available at all while we were there. The gourmet restaurant in Tulum was our favourite. I think think the variety of food available could use some work in the Coba buffet. Yes, you can visit other restaurants which do have other options. Some of the theme nights didn't quite work- canadian night- there were beaver tails made and american night had doughnuts for dessert. Mexican night and the gala nights were good. I was getting tired of it by the last day. We had a few lunches and Akumal and Tulum depending on where we were that day. Akumal had coconut shrimp a few times which I never saw at Coba. The service could have been a bit more attentive in the buffet. Sometimes there was a wait for coffee/drinks. Not a deal breaker- especially for the price. By the end of the week they were doing surveys each night at things picked up. The drinks were strong. Didn't feel like I was drinking anything watered down. The bartenders in the golden club were our favourite. We usually had a spanish coffee in the lobby each evening. We were close to the Golden Lobby which was convenient for one of us to head to for drinks once the kids were in bed. We watched the dolphin show. It's 15 minutes. I was happy it was free. My 5 year old had a great time at the kids club. When we compared our days he always did more than us- olympic games on the beach, visiting the water park or beach planting trees on the beach, decorated t-shirts, making bracelets, watched movies etc. They also took them to lunch. We ran into the group a few times and the caregivers were definitely doing a good job. They also had evening activities at 8 for the kids- a parade, show, disco, face painting and balloons. Occasionally there were people dressed up in the buffet. One day when it rained they had a DJ and people dressed up in the lobby to keep kids entertained. They loved the waterpark. We spent more time there that I thought we would. There is always someone supervising it. They shut it down one day when a baby #2'd in the park. There are also a couple of kids swimming pools. There are free yoga classes at Tao at 8 am each day on the resort property in addition the gym and offerings at the hotels. We like big resorts with villas and walking for a bit to get to things. It's a good way to work off the food. The grounds and garden were lovely. We knew it's not right on the beach. We had no issues walking the 10 minutes with the stroller or taking the trolley if needed. The beach is huge. The coba area was the nicest but had some rocks. The Akumal area had more stuff from the sea but was shallow for a longer stretch. The beach is very kid/non swimmer friendly. Overall it was a very relaxing trip. We will try another part of the mayan riveria if we go here again but would recommend this hotel- especially if you get a good deal!

Soooooo Nice!

We stayed from Oct 4-11 and enjoyed everything about it. Location is excellent - so close to Tulum Ruins, X-El Ha, Akumal Beach, and Playa Del Carmen that you can take public transport! The resort is very clean and well maintained and all of the staff friendly and eager to please without appearing as though their fishing for tips. All of the guests from around the world who we met were just as impressed. Muchas Gracias. Volveremos!

Amazing resort nothing short of AWESOME!!!

This resort was amazing for all ages from our children who loved the waterpark, shows and characters, to ourselves enjoying the pools, ocean and well-kept beach and entertainment! Grounds and hotel were very well kept and clean at all times. Food was good with a great selection. A la cartes were great as well. Staff went over and above to make you happy and this trip was definitely worth the money and this resort was one for the memory books!

Beautiful resort!

We visited this resort in September, weather was hot ,beaches are beautiful, water crystal clear,you can see all the fishes swimming next to you.Food was excellent and plenty in buffet .Resort is very big,we enjoy walking in beautiful surroundings every evening after supper,we visit all 3 resorts and they all beautiful , very clean,people very friendly, services were outstanding.

Very good for family

we just came back from this resort on 26 Sept, 2014. It was our fourth visit there. With better prices, this place is excellent place for families. Only thing i do not like this time was, Time sharing people. So be careful from them.There way is very tricky.

Awesome hotel

We stayed there for a wee and had a fantastic time. Hotel is beautiful, the public areas super clean and tidy, gardens are beautiful. The room was big and very nice. We had the golden package what gave us a very nice location and a few extra perks. Totally recommended. The food at the hotel is delicious. A lot of variety. Drinks are really good too, many brand names not only locals.

Great resort. Overall.

This is our 4th time here to the Bahia here at tulum. A very clean and beautiful resort. Staff very friendly and all go out of there way for you. Beaches are pristine with many activities to keep you busy. Food is high quality with different selections each day. Japanese restaurant has a dinner show that is entertaining and tasty. We'll be back next year

Excelent resort

Is another hotel chain Grand Bahia Principe in the organization good, with excellent rooms, suberb food, service, safety cleanliness, beach, pools very good. Animation and entertaining good. To many bares and restaurants la carta(11).

Nice resort but needs upgrades

The resort was nice, very big but nice. We were very disappointed that the pools were bath tub hot - not refreshing at all. Resort needs a better cooling system for the pools. Restaurants were ok - main buffet was always very, very hot. We travel to Mexico every summer so we are aware of what is possible and how hot the climate is but these common places had no a/c at all. The Coba beach is lovely. The food at the Mikado was fantastic! One afternoon a toddler pooped at the side of the pool and t [... read more]he mother put the poopy pamper right on the edge of the pool and left. We went to the attendant at the pool hut and had him call for sanitation of the pool deck and pool itself. No one came for more than an hour and the pool was not treated. Needless to say we did not go in the pools again. Gross!