Selectum Family Resort Varadero: Needs improvement

Grounds very good , public area good.beach rocky noy good . Hotel itself is new but it needs upkeep if not it will get very rundown. Elevators and doors public bathroom need cleaning . It is getting very run down. Servers i the buffet are either on their phone or just stand talking to each other. They never ask if u need anything. Service is very bad in the buffet. Not sure if I can recommend to anyone.

Iberostar Origin Playa Alameda: Was a fun resort!

Mostly was a fun resort with very nice people, although alot of the daily events that were posted on the TV in the lobby didn't happen, i felt like alot of the people in charge of doing those weren't really doing their job. And constantly finding cock roaches in my room wasn't pleasant. Food is hit or miss but I mostly enjoyed it, jus gotta find what u like though and kinda almost jus stick to it.

Grand Aston Varadero Beach Resort: Take the bad with the good.

We arrived December 31, 2024 and were excited to get into our room and join the New Year's celebration. Unfortunately it didn't go well. The room we got was a basic room, overlooking a parking lot. We paid an upgrade for Ocean View Deluxe. I returned to the front desk and the lady tells me they are full, she cannot move me. I persist and she asks me to show my confirmation. Thank goodness I had an email with the full details. She goes to talk to the manager and gives me a new room. We ta [... read more]ke off again to the new room, however when we get there, it smells, I notice stains on the bed quilt and I go to take a shower, no towels. Then I notice how dirty the bathroom is. When I got to sit on bed to call front desk, I notice no pillow cases, stains on pillows, and no bed sheets, just the quilt on the bed. Now I am absolutely grossed out and really upset. We head back to the front desk and she tells me, sorry, she cannot move me and expects me to take this dirty room. This is a 5 Star resort?? I start crying, cannot believe this. I am single mom, travelling with my 12 year old daughter and she can't do anything for me. Standing there crying my eyes out, she gets the Customer Service agent to come over and take me away from the counter and there are a bunch more checking in and I'm sure it doesn't look good for their reputation. Customer Service tells me to go eat. They will see what they can do and come see her after. After.... she lets me know, they found another room and it is being cleaned. The doorman comes with me to help move my luggage from the dirty room to my new room. I show him the stains and how disgusting this is. He dismisses it and says, let's go! My new room (at this point is room number 3 now) is better till I pull the sheets back later in the evening and see more blood stains. I am too tired to complain at this point and sleep on other side of the bed, my daughter sleeps on pull out bed. The next day I see the room cleaner, I show her the sheets and she says ok no problem, she'll remove this sheet. She literally removes the sheet and doesn't replace it. So at night, I now have one sheet on the bed and nothing on top. I call the front desk again several times, 20x or more. They kept hanging up on me. Transferring me to Customer Service where no one was even there. It took 3hrs to get a sheet delivered to my room. The front desk are rude and refuse to help you with anything. We noticed a line up every day with people complaining about their room. The rooms are modern, but sheets and bedding have stains, toilet paper is hard to come by. No daily water unless you tip and request it. Other than that, the food was great. The staff, chefs, cooks at the grills, everyone really friendly and doing their part. The pools are VERY cold. Could not swim whole vacation. The ocean was really rough, so it wasn't a great holiday for swimming. Beach was nice. No one could use the pools except for a few who braved it, but their dip in the pool quickly ended after a couple minutes as they couldn't take it anymore. The photos of the resort look great, but it's definately NOT a 5 star hotel. I would say 3 star at best. Great price! But, Sadly I'll never go back. Not worth it.

Roc Barlovento: Roc Barlovento

I really enjoy the older style resorts. They offer great value. They do have some small issues like the main pool was not operating properly, and the food plan is some what poor, expresso machines not expressing hot water so the coffee expresso was poor, and no coffee at breakfast. I am not sure why there is no coffee at breakfast. I would settle for cowboy coffee in the morning if they had it. Still great value for me as a budget traveler. Overall resort has a very nice feeling to it.  [... read more] Room was excellent. The beach pool was operating well and was a great place to relax on windy days.

Grand Aston Varadero Beach Resort: Not a 5 Star

Beautiful resort however they need to improve on customer service, i.e service with a smile, would have given more tips…the resort should have more to do in the evening very boring Jennifer was the best server in the lounge area

Grand Aston Varadero Beach Resort: Better than expected, given some of the reviews.

My wife and I travel to Cuba frequently. We know and understand the troubles of the country... politics aside, Cuba needs a lot of work. In the meantime, let's not forget we don't go there for the food, or the quality of anything... we go there, because it fits our budget!!! That said, a lot of attention to detail is missing, a lot of staff training is required, service industry etiquette needs a ton of work; BUT... Cuban resort workers are just beautiful people and deserve better working condi [... read more]tions, supplies, materials, and all they lack to make our stay better. Just pay attention to detail, please!!! Great round of applause to Chef Santiago [man, you work hard!], the ladies at the Sports Bar and the Cuban Restaurant. Thank you Ismary for making us laugh all the time. The Chef at Cuban Restaurant is just a magician. THANK YOU all!

Iberostar Origin Playa Alameda: Better then I expected

The rooms were OK little outdated. The grounds were pretty good. The food was better than I expected. The drinks were good. The staff was awesome but it’s Cuba ran out of toilet paper around the pool area a lot Had a little bit of trouble with hot water, but got it resolved overall I would go back.

Sanctuary at Grand Memories Varadero: Excellent Experience

The hotel was clean and well maintained. We did not encounter a single person that didn’t stop and smile or say hello. The goal of this resort is for people to be able to unplug and reconnect. It was everything it promised. We made new friends and reconnected ourselves.

Playa Vista Azul: Amazing Resort!!

This was our first time at Hotel Playa Vista, and we had an amazing time! Room was very clean, staff were beyond amazing and there was always plenty of food and alcohol. They always kept us entertained!

Paradisus Varadero: paradisus Varadero

very nice well-kept grounds and beach same tasteless food every day, some basic items were not available the special diner for Canadians were excellent we had to fill out twice the required entry/custom papers for Cuba and nobody were asking for them this was very upsetting.

Grand Aston Varadero Beach Resort: Nice New Hotel

Service was non-existent... Wasn't even able to acquire bottles of water. Had been asking for days. Bars have no menus and servers can be rude. Beach was possibly the worst in Varadero. The hotel itself was beautiful. New and modern. The food was surprisingly not too bad. The A la carte options are great. Night entertainment was a hit and miss

Memories Jibacoa: Good resort!

We stayed from Dec. 17 to Dec. 28. The resort is well maintained. All staff - dining room, lobby, bars and cleaning staff are very friendly and helpful. The entertainment is very good, but it is much too loud!! We hear it very comfortably in our rooms (whether we want to or not), and it is not an easy listening experience outside at the stage. It only lasts until a little after 10:00pm, so that is good. Tennis: A big thank you to Alberto who brings tennis to Memories. Without him, ther [... read more]e would only be 2 tennis courts. He teaches, he hits with us, organizes round robins, makes it possible to meet other players Excellent! Janet

Occidental Arenas Blancas: Great place

Overall it was a great trip. Quiet hotel, friendly staff. Food was good. Huge spread on Christmas Eve. Obviously there were some shortages of certain food supplies. But this didn't matter to us. We went with the flow and were grateful for such a great holiday. Nobody bugs you to buy stuff on the beach. We felt incredibly safe. Met some amazing people and went on a couple of great trips.

Iberostar Origin Playa Alameda: Resort rundown

The resort is poorly managed, shortages of basics, bad smell from the washrooms, room keys not working, rooms very outdated and quite non functional. We don’t go to Cuba for the food, but this time was the worst since we’ve been many times in 25 years. Despite the kindness of Cuban people, we will not return any time soon.

Iberostar Selection Varadero: Amazing Resort!!

This resort far exceeded our expectations!! The staff were some of the kindess, hardest working, friendliest people we have ever met. The grounds and rooms were spotless. This trip made us fall in love with Cuba and its' rich culture. Excited to go back!

Barcelo Solymar: Very nice resort

Remember it’s Cuba and you need to know that befaure you go lol. In saying this our hotel was very nice rooms were clean staff friendly food plentifull the beach is amazing. But Cuba is by not a country with everything were us to there you can’t just go out to the store and buy apples oranges bone steaks you get what’s available but it’s good and you won’t go hungry. If you go for a walk into Varadero do bring toilet paper with you as there probably won’t be any in public washrooms oh and no toi [... read more]let seats either not kidding but it’s funny lol

Sol Palmeras: Fabulous time at Sol Palmeras!!!

Spent 14 days at this amazing resort mid December. Enjoyed everything, except the December weather. Resort satisfied all of our needs and wants when it came to the location, size, cleanliness, services, beach/pool and food. Location: conveniently located 30 minutes from the airport and 10 minutes from Varadero. Size: resort appeared to be quite large, yet it did not feel overwhelming and was very accessible. We stayed at the main building on the 4 floor. First time seeing an elevator in a Cu [... read more]ban resort - huge bonus, especially when traveling with a toddler. Cleanliness: resort grounds inside and outside were always clean. Our room could be cleaned daily, but we made an arrangement with our lovely maid to have it cleaned every other day. Beach/pool: lots of space at the pool and the beach, with both shaded and open areas. Towel service worked great with an abundance of clean towels daily. Services: amazing staff at every section of the resort (reception, security, bars, entertainment, lifeguards, maids, etc.). Food: we were pleasantly surprised to the abundance, quality and variety of food at the buffets and restaurants. Fresh fruits, veggies, fish, meat, eggs other items daily. We miss ice cream and freshly squeezed pineapple juice. We would definitely recommend this resort to others and will be back for sure!

Sanctuary at Grand Memories Varadero: Wonderful Staff

The resort was nice. We spent most of our time in the Sanctuary area and that pool was nice with good service. We mostly had breakfast and lunch at the Sanctuary restaurant which had great service. Food was as expected no shortages to speak of. Dinner reservations were made for every night by the concierge the day we arrived and that worked well. We ate at all the À la carte restaurants I found it met my expectations (you don't go to cuba for the food). Rooms were clean and large sometimes the w [... read more]ater was only Luke warm. The beach was the highlight best beach I have spent time on. All nice and Sandy there is a private area for Sanctuary that is nicely sheltered and the staff keep other guests away from the lunch chairs. Over all I would say if you are looking for somewhere with wonderful staff and a beautiful beach you will not be disappointed.

Melia Internacional: Amazing resort

Great hotel great location could use a little bit more cleaning but overall it was good. Food was OK but plenty full location was amazing. So close to downtown Varadero you could walk or five dollar bus ride into town. Beach was amazing. Would definitely stay here again.

Playa Vista Azul: Great resort!

The beach was the best. Infinity pool was awesome. Other pools were cool too. Activities were fun. Night entertainment was provided nightly and enjoyed it very much. Only thing and I already knew before going was that food was a 2 out of 5 for me and my son would of giving it a 1. The best place to eat and service was always amazing ? was the burger joint by the pool. Best fries in the world ? would definitely go again, but would bring snacks for kids and make sure not to bring only master ca [... read more]rd for payment at store. And they do not accept money. Great resort all in all!