Riu Dunamar: Disappointing, not a 5 star

I am sad to say Riu Dunamar was a big disappointment. The hotel is woefully understaffed and over worked but they aimed to please, here is a quick run through of our family vacation. We are traveling as a family but had our rooms on different wings of the hotel and different floors, this should have been a no brainer as i requested adjoining rooms. The elevator location and the limited number of them is awful, I have back issues and walk with a cane and had specifically asked to be close to an  [... read more]elevator but was over 100 yards away, I guess i should be grateful that i wasn't at the end of the hallway which would of doubled my walk. The hallways to your room are dark and dingy , long wide hallways with only a occasional fire extinguisher for decoration, reminded me of school not a 5 star hotel. The rooms we were given were nothing to write home about, however they were clean and the bed was comfortable, mini bar stocked. This hotel is new (2 years) so everything is in great condition. The buffet is extremely repetitive and after 3 days just down right boring. You do not need a reservation at the 4 restaurants but that doesn't mean your getting in , you will have to line up and hope your one of the lucky ones as they are small and only open 3 hours. None of the restaurants are full service and you will have to go to a mini buffet to get some portion if not all of your meal. They do not restock the buffet or the restaurant buffets in a timely fashion and we experienced that if your not there when it opens you could be out of luck of your favorite dish. There is no coffee bar or room service, premium cocktails are non existent, pool service consists of one guy with a push cart covering 4 pool areas. This hotel would appear to cater to families whose parents neglect and let their children run wild throughout the resort, when we were there the hotel was full, i would say about 1/3 if not more of the guest were children. There is absolutely no quiet or adult areas in this resort except for your room. Our experience was the main buffet was as noisy a school cafeteria, the so called restaurants not much better, very few people dressed for dinner and I believe this sets the tone for the evening. The evening entertainment was varied from boring to ok but after 9:00 your on your own. My entire family had some sort of illness from mild to severe, we did not leave the resort or eat elsewhere which makes me question food quality and hygiene. From my experience here i will have reservations about booking any Riu Hotel in the future, I am a seasoned traveler and have stayed at many 4 star hotels and some 3 1/2 stars in mexico that would put this so call Riu 5 star to shame. So would i return ? No for the following reasons, this hotel is not handicapped friendly, food was 3 star boring, no adult or quiet areas. I have always felt that a 5 star resort should have a wow factor, all you'll find here is a yawn!

All Ritmo Cancun Resort And Waterpark: Amazing Resort!

My spouse and two young children came and stayed at All Ritmo for one week and there was absolutely nothing to be disappointed about. The food was fantastic. Our favourite was the night they had a charcoal bbq outside, so yummy! The staff were all extremely friendly and helpful. Brandon and Steven who were in charge of many of the activities were so fun and personable. The water park was so perfect for the kids and the parents loved having the bar and restaurant right close by. There were beach  [... read more]activities also and the staff work hard to keep the beach nice and clean so we enjoyed the perfect white sand for all our pictures. Overall great place! 10 out of 10!

Barcelo Maya Riviera: Stanning hotel

We stayed 10 nights and overall is impressed with ocean view room , food, service , beech and pools. Outstanding buffet food and staff service very friendly. French , Japanese Restaurants are very good. What we don't like - loud hard rock music in lobby. it so loud you can not talk. Adult resort means different ages of people and not everyone loves this kind of music. The premium lounge had excellent front desk service provided by Valeria Caliz. We'll comeback soon as we like this paradis [... read more]e.

El Cozumeleno Beach: Worst Management

Hotel management is the worst management I’ve ever seen or had to deal with. A couple left their 9 year old daughter (who had some medical problems) to watch 6 year old son (brother) on the resort, to go on excursion Christmas Day (2019). Excursion was from 10am to 6pm (or close to). I wasn’t forced but felt obligated to watch these children. Being a parent to 3 children myself, I couldn’t imagine leaving them in a country where they don’t know anyone, and the fact that it was Christmas  [... read more]Day! Hotel did nothing about the situation but ‘talk’ to the parents because it was the second time in a week it has happened. I said what happens if those children get washed out to sea, manager said ‘not my problem, it’s the parents problem!’. I said ‘It’s not my job to watch other people’s children!’ Manager replied with ‘Well thank you for doing that, they are fine right, what more do you want me to do?’ I threatened to call the police. She said no I had to go downtown to do it. Then tried to tell me that their kids club open from 10-5. I said your not allowed to leave the resort. She said kids club is open from 10-5. The management is absolutely useless from there. The staff is good but the front desk don’t care about anything other then your money. Nothing is their problem. They would rather watch two young children get swept out to sea then contact the right authorities. I refuse to EVER go back to this resort. I have contacted CAS here and will be finding out the dads name and filing for neglect of those children!! From a mother to a mother, trust me when I say, this is not a good resort for your children. The amount of cocaine going the through there and the constant smell of weed will ruin your week! The rooms are musty smelling and the beds are super uncomfortable and the sheets have a funny smell. Every time I tried to shower was no hot water! Then check out is at 12. And we weren’t leaving til 9pm because our plane was delayed almost 2 hours. They refused to give me a room for my not even two year old daughter to sleep or nap or give her a break from the heat, before our long ride back to Toronto. They had empty rooms! Just don’t care because it’s not their problem!

Grand Sirenis Riviera Maya: Ok resort

The best part of the resort were the animal friendly grounds. Lots of jungle like growth and lots of agouti, coatimundi, monkeys, and a healthy, controlled cat population. Beach was very small and rocky. Difficult to find a place to sit . Lovely quiet pool.

Moon Palace Cancun: Moon Palace Resort - Cancun (Nizuk)

Great resort, very clean, lots of amenities, pleasant and helpful staff. Special shout to Albert and his crew at the buffet, outstanding service all week! Would definitely consider staying again, and would definitely recommend to others.

Riu Palace Baja California: Amazing Resort would definitely return

Everyone was friendly the resort was kept clean at all times. It was more than I was hoping for beautiful scenery and gorgeous resort. We were very well taken care of and felt comfortable at all times.

Secrets Huatulco: Amazing resort with 1 exception...

Some highlights from our stay at Secrets include the following: Staff were incredibly friendly and attentive; went out of their way to ensure we were happy. Lots of selection and variety of restaurants. Pools were the best feature with plenty of lounge chairs, access to food, bars and restrooms. Overall grounds were beautiful and well maintained. The spa is well worth visiting and the view is absolutely stunning. The only thing I would suggest avoiding is the “Time Share” people who ask you  [... read more]to spend 90 minutes of your time listening to their offer in exchange for credits. This experience resulted in 3 hours of our time wasted.

Bahia Principe Escape Sian Ka'an: Relaxing Resort

Overall the staff and service people went above and beyond. They were cheerful and accommodating, especially Neyfi and Demitrio in the breakfast buffet. The grounds were well kept as were the pools and the music around the pools was somewhat muted as not to disturb the peaceful atmosphere. The snack bar at the pool was a nice feature but a little understaffed. The rooms was generally clean but in need of some update and maintenance, especially in the bathroom. The food in the buffet was outstan [... read more]ding with variety, presentation, cleanliness and flavour. The cook to order egg station was nice but understaffed.as well.The a la carte Alux and Arlequin restaurants were excellent. The Brazilian restaurant was not very good because the service was poor (30 min and others being served around us and the manager was unapologetic) the food selection was limited and there were too many mosquitos (inside). The trains/trollies were reliable and the drivers were friendly. Staying at the Sian Ka’an was a peaceful getaway from the larger busy resorts with the ease and access to them all. The beach was well maintained with ample seating and a short walk to the restrooms and restaurants of the Akumal. Overall we enjoyed our stay and would recommend the Sian Ka’an and may return again.

El Dorado Seaside Suites: Great for couples

Was a beautiful resort and you are never very far from getting drinks or food. The staff are friendly but this resort is more for couples who want to relax. If you are looking for a party this is not it.

Sandos Caracol Nature Resort and Water Park: Ok resort

This was our 2nd time at this resort. My kids loved the snack bar so much the first time that they begged to go back. Sooo...unfortunately, they got rid of this snack bar. It was so awesome to get mid-day snacks, but now you have to go to the kid slide pool/area - which is a fair distance away from main pool. Then there was a different system for the a la carte restaurants. You no longer needed a reservation for any restaurant except the Japanese one. We got there Saturday and when we went t [... read more]o book Sunday morning they had no reservations left during our stay. Each night, when you went for dinner, the line-ups were ridiculous at every location. The staff worked their butts off to keep up, but they were under staffed for the amount of people. The Mexican restaurant was so good - but they had one staff cooking and the lineup for food wrapped around the buffet - which made it difficult to reach for food if you didn’t want what the cook was serving. The steak and fish place had great food but again the wait. Lunch and dinner had amazing food with lots of options...but no bacon in the morning except on Wednesday? Bacon and/sausage is a breakfast staple for Canadians! It was sometimes a battle to get maple syrup as well. We enjoyed the animals and the resort is a nice size. Not for anyone who loves the beach. Lots of shade and chairs by the pool. Night entertainment was excellent. Lady Gaga was the best show I’ve seen in 10 years in Mexico. Again - no issues with staff - always kind and attentive, I just think they need more when the resort is so busy. The staff handled a serious issue that happened very professionally. I really hate waiting in line when on holidays...and it is not just to be seated, it is having to wait for people to leave. This never happened the last time when we had reservations for each restaurant with sittings. Room wise - We were in the older buildings so a bit dated...like no working light in the washroom, but otherwise the room is big and clean. It’s an ok resort but not a 4+ - more of a 3.5-3.75 in my opinion.

Dreams Huatulco: Wonderful holiday !

As always the staff and the weather were amazing. Dreams Huatulco is a wonderful place to spend the holidays. Consistently good food ( lots of variety to please everyone in our family) , enough activities to amuse the teens, and good value for money.

Paradisus Cancun: Wonderful resort

Service is excellent. Staffs are very nice to talk to. Besides, this resort provides many restaurants offering a variety of delicious cuisines, from Mexican to Asian Fusion. Also abundant nice bars.

All Ritmo Cancun Resort And Waterpark: Nice Resort

We liked this resort, just steps to the beach, water was clean after a rainy day but the day still warm and the kids had lots of fun. The waterpark was nice and food option was fair... ( really picky kids) . The only bad thing is people smoking on the beach beside families with children/infants, and most of cigarettes butts end up polluting the beach send and the ocean, not a really ecologically friend for nowadays standard.

Iberostar Selection Coral Cancun: A small, great 5 star resort!

Simple summary... Great, small, quiet adult only resort as a sub resort of the Iberostar Cancun resort. You still have access to all of the amenities of the main resort. Brand new - Opened in Dec 2018. Had room 5112 - spectacular walk around balcony with views of ocean and main resort. No seaweed - lots of small sandbars to swim out to and body surf safely in waves. Ocean temp was perfect and good! Resort staff were great: kudos to sexy (his request!) Santiago, Jose, Alan, Hector. Special tha [... read more]nks to Dominque for the upgrade as it made our stay that much better! Small item but important: pool is spectacular but if it is too cool/cold, then few will use. It was too cool until Xmas Day and then lots of people started using it, socializing more around it, etc.. Soooooo, keep the pool warm! One little gem: in the main resort, second floor, behind the bar, next to the Japanese/Steakouse restaurants, is a Star Prestige (old name for Coral) lounge. Full access to all premium wines, liquor, etc... So when at the main resort, check it out Will be coming back

Barcelo Maya Caribe: Great experience

Good location, the resort has many things to do, good beach for both sun bath and snorkeling. Good selections of food and a la carte restaurants and bars. Friendly staffs and of course a little tip can makes differences. This varies on people and the situations. The beach does not have all white sands like Cancun strip but some rocks and coral related marine life. Doesn't stop from getting the sun on a chair of course. Check out the pictures if not sure. *Highly recommended to have diving  [... read more]shoes or some kind of water footware when going into the water as the bottom can be very Rocky or coraly unexpectedly. Seen many people with foot/leg injuries. This varies on which area of the beach you enter. Follow the crowd if not sure. Snorkeling was awesome that tons of marine life from the shore to little further. Lots of fish, manta rays, and TURTLES were encountered not too far from the shore. Swimming with the turtles was amazing experience. Without feeding anything they may come and swim with you or around you if they find you interesting. Just stay away from the big crowd of people. Big enough of a resort so going for walks was easy. Getting to PDC or Tulum was pretty good since the resort was right in the middle. If you have been and know where things are this resort will be great. If this is your first time, this is not too bad of a location but may increase your travel time if you are planning frequent trips to Cancun or PDC or excursions. Or just stay in the resort for the chilled vacation.

Akumal Bay Beach and Spa Resort: THIRD TIME STILL A CHARM

SMALL RESORT RIGHT ON AKUMAL BEACH GREAT PLACE TO CHILL NOT TO PARTY,THE STAFF IS AMAZING ,FOOD GREAT, JACUZZI EVERY ROOM, BUT IT'S ALL ABOUT LOCATION EACH ROOM HAS OCEAN VIEW BONUS, ONCE AGAIN A BIG THANKS GOES TO THE STAFF WHO CATERS TO MOST EVERY REQUEST

Barcelo Maya Colonial: Awesome resort!

This was our 2nd visit to the Barcelo Maya Grand Resort, the last time being 11 years ago. We loved this resort just as much this time as the last. Check-in and Check-out was quick and easy and we found everyone working on the resort very friendly and helpful. The restaurants were really good and we were able to reserve at 5 during our stay. The buffet was really good, and lots of variety. We were there over Christmas and besides being beautifully decorated for the season, they went above and be [... read more]yond to make Christmas special. We loved the beach and pool and never had trouble finding lounge chairs. We enjoyed swimming in front of the Tropical with the tropical fish. We had a great holiday!

Riu Flamingos: Wonderful resort!

The resort was beautifully kept and the rooms were updated and clean. The restaurants had delicious food with lots of variety. They could use more servers as you had to wait long for drinks and food. The beach was gorgeous with lovely palm trees providing plentiful shade.

Riu Flamingos: Great resort!

My family of 6 and my parents enjoyed a week at the RIU Jalisco. The resort is beautiful with immaculate grounds and the rooms are well kept. The lobby could be updated but that really didn’t matter much. The buffets and a la carte restaurants had great food. They could really use a more casual beach grill that allowed beach attire. The staff were very friendly but they could use more servers everywhere (bars/restaurants) The beach was amazing and our favourite part was all of the palm tre [... read more]es providing shade. We would definitely return to the Jalisco.